Mill View

Sunnyside Close, East Grinstead RH19 4QW
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9.9 109 Reviews
  • Mill View, East Grinstead
Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.

Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.

Residents are encouraged to carry on enjoying the hobbies they love, and many discover new interests or just enjoy getting to know other residents through the regular individual and group activities organised by the lifestyle team.

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Care Provided by Mill View

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Trish Banks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,816
    • Self-Funded Residential Dementia Care from £1,906
    • Self-Funded Nursing Care from £2,056
    • RESPITE Self-Funded Residential Care from £2,026
    • RESPITE Self-Funded Residential Dementia Care from £2,117
    • RESPITE Self-Funded Nursing Care from £2,266

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mill View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mill View Reviews (109)

Total of 109, showing 101-109
9.9

Mill View has a Review Score of 9.9 (9.897) out of 10, based on 18 reviews in the last 2 years. Over all time Mill View has 109 reviews.

Overall Experience

  • 79
  • 28
  • 2
  • 0
  • 0

Date Published

109
6
9
18
91

Review from Jaqui P (Partner of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted to Mill View care home in early 2015 and was not expected to live much longer.
He died in my arms on 30th March 2017 peacefully on a beautiful spring day in his room at Mill View. It is to the credit of the home manager her predecessor and all the staff that my partner lived
for over two years with the greatest of care and concern and I am very grateful to them all.

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Review from Tracey B (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff and beautiful environment. Mum enjoyed her time here.

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Review from C G (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with all care facilities. Staff are friendly and always helpful. Residents are dressed appropriately for the time of day. Food and snacks are in frequent supply and the "village shop" is handy for residents to choose their own sweets and toiletries. The coffee shop is excellent, though would
benefit from more mugs which are easier to handle than cups and saucers.

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Review from Stephanie S (Daughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Mill View in early December 2015, when she was deemed to be 'unsafe' living in her own home with a live-in carer. From the outset, we were struck by the warmth and friendliness of all the staff we encountered. The administrative staff smoothed our path to enable my mother to move
in within a couple of days, and the nursing and care staff showed great compassion and care towards my mother from the outset. My mother was always neat and clean and was encouraged by the staff to join in the many activities offered daily in the home or to sit with other residents in the lounge, where the staff were regularly interacting with them. My mother, who suffered from dementia, was helped and encouraged in every appropriate way but was never, to my knowledge, coerced or forced to do something she did not wish to. The staff showed infinite patience right up to the time of my mother's death and I am grateful to them all for their excellent level of care.

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Review from Denise K (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just moved in (10 days ago) after having falls and losing her confidence to walk without support from nursing staff. In just a week, she has gained confidence to walk with a Zimmer frame independently. She has taken a new interest in her appearance and for the first time in years wanted to use
the hairdresser. She is joining in activities and talking to and interacting with the residents which is lovely as previously she would be reluctant to leave her house - even for family gatherings. The staff are lovely - they always have time for the residents and relatives, they know the resident's names and want to help them. They are all working as a team. Management, catering, maintenance, cleaners, laundry - all interact together and are open and honest in what they do. The residents come first and their needs are primarily important but so is the need to have fun and the staff all work to ensure this.

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Review from Sean B (Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From being greeted to leaving the excellent care home, staff are always polite and helpful. The office staff and manager always have time for anybody.
The handy man always busy keeping the home in top condition.

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Review from Gill C (Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Mill View for 5 weeks following open heart surgery, as I lived alone and had no-one to care for me full time following the operation. The care I received was totally appropriate for my needs. Helping me to complete independence over my time there. The staff were always friendly and helpful
but I did feel they were rather overworked, especially at weekends and were not able to spend as much time with each resident that they would have liked.
All the rooms are en-suite, very roomy and well furnished including the wet room. Lounge areas are good and many activities are provided for residents if they want them as are all public areas.

Reply from Samantha Debenham, Marketing Support Administrator at Mill View

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide, as well as the facilities at Mill View. I would also like to assure you that our levels of staffing are always suitable to meet the needs of all our residents seven days a week, and also overnight, to ensure we’re always providing high levels of both care and activities. Thank you very much for your kind feedback and we’re very happy you enjoyed your stay with us.


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Review from P W (Husband of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good, food very good, more exercise for younger residents would be appreciated. Better use of garden in good weather would make sense. Generally very happy with service.

Reply from Cindy Luscombe, Home Manager at Mill View

We’re grateful for your feedback and are delighted with the positive comments and fantastic scores for the care and support we provide. We would also like to thank you for the constructive feedback which we will pass on to the team at the home.


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Review from Leanne C (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill view is the nicest, cleanest care home I have ever visited. The staff are friendly, caring and engage the clients as well as looking after them to an extremely high standard. The whole experience of putting my father in a care home was very smooth and the management were very supportive. I can
not recommend this place enough, my father loves it here. I would highly recommend Mill View, you can be assured that your family member will have the best care possible here.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Mill View is calculated as follows: ( (191 Excellents x 5) + (22 Goods x 4) ) ÷ 213 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Trish

Trish Banks

Job Title: Home Manager

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.


Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.


When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.