From the first time we entered the home, my mum and I were made to feel welcome and valued.
Ruth W (Daughter of Resident)
the staff are all amazing, they really go above and beyond for my dad.
S B (Daughter of Resident)
What more can I say other than a very big thank you to all of the staff who are priceless.
Andrea M (Daughter of Resident)
Our colleagues at Oak Tree Lodge will be happy to answer any questions you have regarding our fees and what is included in these.
Visitors are welcome at Oak Tree Lodge.
Onsite parking is available, including disabled spaces.
Oak Tree Lodge has a Review Score of 9.7 (9.653) out of 10, based on 34 reviews in the last 2 years. Over all time Oak Tree Lodge has 73 reviews.
Review from H W (Daughter of Resident) published on 1 September 2023
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Review from Sally E (Daughter of Resident) published on 25 August 2023
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Review from Sharon H (Daughter-in-law of Resident) published on 18 August 2023
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Review from A Q (Daughter of Resident) published on 14 August 2023
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Review from Maureen F (Friend of Resident) published on 10 August 2023
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Reply from Vicky Gudgin, Home Manager at Oak Tree Lodge
Thank you for taking the time to review Oak Tree Lodge, your feedback is very important to us. We are so happy to hear your friend has settled well and is enjoying her time with us as we appreciate that transitions are not always easy. Our team at Oak Tree Lodge will always strive to ensure our residents and families are supported throughout. If you wish to discuss anything else with me I am more than happy to do so at a mutually convenient time.
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Review from J S (Granddaughter of Resident) published on 8 August 2023
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Review from Janine L (Daughter of Resident) published on 7 July 2023
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Review from Sylvia M (Daughter of Resident) published on 5 July 2023
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Review from C S (Daughter of Resident) published on 28 June 2023
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Reply from Vicky Gudgin, Home Manager at Oak Tree Lodge
Thank you for your review; we take feedback seriously. Staffing levels are always in line with residents’ safety and well-being, which sometimes means we need to use agency staff to ensure that we meet staffing requirements to keep Oak Tree Lodge a safe and happy place to live. Recruitment is ongoing to build a permanent staff team. If you wish to discuss anything further with me, I am more than happy to do so at a mutually convenient time.
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Review from D M (Son of Resident) published on 28 June 2023
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Reply from Vicky Gudgin, Home Manager at Oak Tree Lodge
Thank you for taking the time to review Oak Tree Lodge; we appreciate your feedback. We are really pleased to hear your positive comments about our staff and the food and drink we have available, and I will ensure this feedback is given to the team. If you wish to discuss your thoughts about the garden further, I am happy to do so at a mutually convenient time.
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Review from S S (Daughter of Resident) published on 27 June 2023
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Review from Wendy G (Daughter of Resident) published on 27 June 2023
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Review from L H (Daughter of Resident) published on 21 June 2023
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Review from Karen W (Daughter of Resident) published on 14 June 2023
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Review from Lee L (Son of Resident) published on 8 November 2022
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Review from Lesley A (Daughter of Resident) published on 19 October 2022
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Review from Jennifer S (Daughter of Resident) published on 26 September 2022
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Review from Stephen B (Son of Resident) published on 7 September 2022
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Review from Patricia H (Daughter of Resident) published on 12 April 2022
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Review from J M (Husband of Resident) published on 25 February 2022
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Reply from Kirsty Fennell, Manager at Oak Tree Lodge
Thank you for taking the time to review Oak Tree Lodge and we are pleased that you rate our overall experience as very good. I’ve discussed your loved one’s laundry with our housekeeping team but if you would like to discuss this in more detail, we would be happy to do so at a mutually convenient time.
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The Review Score of 9.7 (9.653) out of 10 for Oak Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.653 for Oak Tree Lodge is calculated as follows: ( (281 Excellents x 5) + (102 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 401 Ratings = 4.653
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oak Tree Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jan 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Apr 2025
We currently have two vacancies for care. Please contact Oak Tree Lodge directly for further details.
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Job Title: Manager
Joined: 2022
I am pleased to introduce myself as the registered Home Manager at Oak Tree Lodge care home. I have 14 years of experience of working in care homes. I began my career in care when I worked as an agency carer whilst studying Nursing at the University of Leeds. At the end of my second year of study, I was offered a permanent position by the company I had been working for.
After taking the decision to leave my nursing studies in 2011, I worked as a Senior Carer for five years. I then became Deputy Manager with Anchor in 2016 and was promoted to Home Manager a year later. I moved to Oak Tree Lodge last year and I am very proud to be Home Manager.
I am passionate about providing a high standard of care and treating our residents with respect and dignity. It is my responsibility to ensure that resident’s individual needs are met from the start of the pre-assessment to admission. I look at a dedicated team who have the relevant training to be responsible for ensuring each resident is looked after with care and compassion.