From the first time we entered the home, my mum and I were made to feel welcome and valued.
Ruth W (Daughter of Resident)
the staff are all amazing, they really go above and beyond for my dad.
S B (Daughter of Resident)
What more can I say other than a very big thank you to all of the staff who are priceless.
Andrea M (Daughter of Resident)
Our colleagues at Oak Tree Lodge will be happy to answer any questions you have regarding our fees and what is included in these.
Visitors are welcome at Oak Tree Lodge.
Onsite parking is available, including disabled spaces.
Oak Tree Lodge has a Review Score of 9.7 (9.653) out of 10, based on 34 reviews in the last 2 years. Over all time Oak Tree Lodge has 73 reviews.
Review from Ann C (Wife of Resident) published on 17 February 2022
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Review from C T (Daughter of Resident) published on 26 January 2022
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Reply from Kirsty Fennell, Home Manager at Oak Tree Lodge
Thank you for taking the time to review Oak Tree Lodge and we are pleased you rate our staff as excellent.
We will discuss your comments regarding food with our kitchen team. Your mother’s room is due to be decorated within the next 2 weeks, and this will also include a quote for a new carpet.
We have raised the issues in the garden with our contractors. We have been advised that our gardeners will ensure that they follow our service specification and we will monitor this.
We appreciate that you raised the issue of the sleepers previously and I would like to reassure you that we are working with our contractors to get this work completed as soon as possible.
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Review from H W (Resident) assisted by family/friend published on 11 January 2022
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Review from P M (Daughter of Resident) published on 11 January 2022
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Review from David M (Brother of Resident) published on 9 June 2021
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Reply from Kirsty Fennell, Manager at Oak Tree Lodge
We appreciate your feedback regarding the review of Oak Tree Lodge but we are disappointed with this review. We have discussed all aspects of your brother’s care with you, as well as the appropriate government guidance regarding infection control and safety. Whilst we provide quality tailored dementia care, we were unable to meet your brother’s care needs and, for the safety of our other residents and colleagues, felt it appropriate that he move to a more suitable care setting.
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Review from Carol L (Daughter of Resident) published on 26 March 2020
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Review from Stuart L (Son-in-law of Resident) published on 26 March 2020
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Review from K B (Daughter of Resident) published on 18 December 2019
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Review from S K (Daughter of Resident) published on 12 December 2019
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Review from A W (Daughter of Resident) published on 10 December 2019
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Review from C M (Daughter of Resident) published on 10 December 2019
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Review from C R (Daughter of Resident) published on 4 December 2019
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Review from David N (Son of Resident) published on 15 November 2019
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Review from G O (Son of Resident) published on 11 November 2019
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Review from M D (Son of Resident) published on 12 September 2019
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Review from Christine M (Daughter-in-law of Resident) published on 18 July 2019
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Review from Keith M (Son of Resident) published on 1 July 2019
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Review from Brian W (Son of Resident) published on 4 October 2018
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Review from Shirley C (Daughter of Resident) published on 8 August 2018
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Review from Paul J (Son of Resident) published on 31 May 2018
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The Review Score of 9.7 (9.653) out of 10 for Oak Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.653 for Oak Tree Lodge is calculated as follows: ( (281 Excellents x 5) + (102 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 401 Ratings = 4.653
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oak Tree Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jan 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Apr 2025
We currently have two vacancies for care. Please contact Oak Tree Lodge directly for further details.
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Job Title: Manager
Joined: 2022
I am pleased to introduce myself as the registered Home Manager at Oak Tree Lodge care home. I have 14 years of experience of working in care homes. I began my career in care when I worked as an agency carer whilst studying Nursing at the University of Leeds. At the end of my second year of study, I was offered a permanent position by the company I had been working for.
After taking the decision to leave my nursing studies in 2011, I worked as a Senior Carer for five years. I then became Deputy Manager with Anchor in 2016 and was promoted to Home Manager a year later. I moved to Oak Tree Lodge last year and I am very proud to be Home Manager.
I am passionate about providing a high standard of care and treating our residents with respect and dignity. It is my responsibility to ensure that resident’s individual needs are met from the start of the pre-assessment to admission. I look at a dedicated team who have the relevant training to be responsible for ensuring each resident is looked after with care and compassion.