Thank you for everything that you did for Mum. The care and kindness you showed to her was exemplary
Annette A (Daughter of Resident)
A very well-maintained home. The care workers and nurses were kind, caring, attentive
T D (Partner of Resident)
The ambience is happy, friendly and understanding from start to finish. All staff work hard
H J (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
We currently have a welcome offer available for new residents funding their own care at Langford View. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Langford View has a Review Score of 9.7 (9.650) out of 10, based on 24 reviews in the last 2 years. Over all time Langford View has 101 reviews.
Review from John W (Resident) assisted by family/friend published on 25 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for leaving us a lovely review of our home, we are so pleased to read you are happy living here. I have seen your feedback on the food and will ensure this is actioned. I have notified the team and they will come and discuss your feedback with you.
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Review from Christine H (Friend of Resident) published on 31 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for your review, we really appreciate it. It was absolutely our pleasure, thank you for coming and enjoying the Christmas Fayre. It was great, wasn't it? We have many events coming up including monthly community coffee mornings and a weekly Friday afternoon club. I hope you can join us. With very best wishes from everyone at Langford View.
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Review from Trevor S (Brother of Resident) published on 15 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for leaving us a review, we are really grateful for your kind words. Our staff will be so thrilled to read that your sister feels safe and happy. It is a real pleasure caring for your sister and she really has settled in well. If there is anything else we can do for her or for yourselves, please let us know.
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Review from D M (Daughter of Resident) published on 6 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Langford View
Thank you for your kind words and for taking the time to write us a review, we do appreciate it. We're delighted to have your mum back with us, and so glad that she's happy here. Please don't hesitate to ask if there is ever anything else we can do to support her.
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Review from D M (Son of Resident) published on 16 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for your really lovely review, we are thrilled with your feedback. We love caring for your parents, they are so lovely. We pride ourselves on being a happy family here at Langford View, so it's great that you can see we know everyone in our home. Please come and say hello next time you visit us, we also have our Friday socials, so come and join us for a drink if you are free.
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Review from Cynthia A (Resident) published on 20 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
It's a real pleasure caring for you here at Langford. We thank you for your kind words and please let us know if there is anything else we can do for you.
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Review from C W (Resident) published on 20 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you so much for giving us a 5 star review, we really appreciate it.
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Review from J D (Resident) published on 20 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for your feedback, we really appreciate it. We are so thrilled to read how happy you are. This means the world to us.
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Review from Annette A (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you so much for your kind words, we really appreciate it. Care and kindness is at the heart of everything we do. It was a real pleasure caring for your mum.
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Review from C H (Daughter of Resident) published on 28 August 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
We are sorry you have felt the need to write this and are also concerned for how you are feeling. What you are describing in no way reflects our high level of care for our residents at all times. We have responded to your most recent email last week, where we also offered some advice to support you further.
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Review from T D (Partner of Resident) published on 28 August 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Ginny C (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for your lovely review; it means the world. Your dad has settled in so well, and we love seeing you and the rest of your family come into the home and interact with us all. It is an absolute pleasure caring for your dad. We understand finding a care home for a loved one can be a daunting experience, and we're so pleased to have helped assist you. Do reach out if we can help your dad or your family further. See you at our next event.
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Review from Pauline S (Resident) published on 14 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Many thanks for your review, we really appreciate it. You're more than welcome, it's been a pleasure caring for you.
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Review from Linda C (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Many thanks for your review; we really appreciate how highly you rate the care we provide to your mum. We love having your mum with us. If there's anything more we can do for her, please let us know.
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Review from Nicholas S (Son of Resident) published on 11 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Many thanks for your review; we're really pleased to read how brilliant you think our staff are.
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Review from H J (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thanks so much for leaving us a review, we really appreciate it. The staff here will be so glad to hear how happy the ambience is of the home, this means the world to us. We love having your mum here with us, she is fantastic! Do come and say hello next time you visit.
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Review from J M (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for your review of our home. It's great to hear how well your mum has settled in. It's a pleasure to have her here and do let us know if there is anything else we can do for her.
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Review from Helen Roberta M (Friend of Resident) published on 23 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
What a wonderful review. Thank you for your kind words; the team will be thrilled to hear them. I'm so pleased your friend is thriving with us and even more pleased to hear that if you need care, you will come and stay with us. You, of course, will be most welcome. If there is anything else we can do for your friend (or you, next time you visit!), just ask!
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Review from A B (Grandson of Resident) published on 28 July 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for leaving this review. It was an honour to care for your Nan whilst she was with us. We are very sorry for your loss.
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Review from David A (Brother of Resident) published on 28 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Langford View
Thank you for your review, it's great to hear that you would recommend our home. It was a pleasure to care for your brother.
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The Review Score of 9.7 (9.650) out of 10 for Langford View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.650 for Langford View is calculated as follows: ( (222 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 283 Ratings = 4.65
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Langford View is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2018
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Job Title: Home Manager
Joined: 2006
Farida Ait-Tales is the Home Manager of Langford View in Bicester. Farida joined OSJCT in 2006 and has 27 years of experience in the care sector. The most exciting part of Farida’s role is looking after people and working closely with lovely and caring people.
Farida currently holds a medical degree and has an NVQ in Management and Leadership.
Farida and her team at Langford View Care Home aspire to not only provide the highest quality of care, but also aim to re-build a resident’s quality of life and will go the extra mile to achieve this. Many of the residents who make Langford View their home may have lost something in their life; be it a family member, their health or even their self-esteem. Farida and her team try to help residents to fill the void that one of these losses might have left and potentially change something in them by giving them a new lease of life where possible. Working together, the team create a culture within staff, residents and volunteers to introduce this behaviour into the daily routine.
Farida remembers fondly many occasions where the positive culture at Langford View has impacted residents' lives. One such memory is of individual whom Farida saw grow from a woman who had lost the ability to speak her native tongue, into a woman with a sense of fulfilment. Farida and the resident immediately bonded over their love for the French language: the resident disclosed that being able to pick up her French again was something that she longed for dearly, having come to England from Belgium during the war. During the time that had passed, she had unfortunately forgotten her native language and missed it greatly. Farida arranged for an A-level student studying French to come to the home on a weekly basis to speak French and discuss points of interest about Belgium in an attempt to jog the resident's memory. This resident-specific activity aimed to assist the resident to reach back to her roots and regain her own identity.
Each success story gives Farida and the team the drive to build on the positive culture at Langford View by improving lives, society and the community no matter how small the act may seem at the time.
Job Title: Activities Coordinator
Joined: 2022
Terri joined the Trust in November 2022 as a carer. This was her first position in the care industry, having previously worked in hospitality. She lived in Tenerife for five years, where she and her husband started their family before moving back to the UK. After managing a pub for seven years and as her children grew older, Terri decided to pursue a new career.
She has always valued working with people and being part of a community. Supporting the older generation has been especially rewarding for her. As a carer, Terri built strong relationships with residents and enjoyed assisting them in their daily routines. She took particular interest in the activities and one-on-one sessions with residents, which led her to apply for the role of Activity Coordinator in June, with encouragement from colleagues.
Terri understands the importance of activities in maintaining residents’ wellbeing, promoting physical and emotional health, and reducing social isolation. She is dedicated to ensuring all activities are engaging and meaningful, whether in group settings or individual sessions.
Outside of work, Terri’s life is busy with her three sons. Her family enjoys active pursuits like hiking, biking, and sports.
Job Title: Bursar
Tricia's role as Bursar at Langford View means that she is often at the centre of activity within the home.
Tricia is passionate about the high levels of care we provide at Langford View and she decided to take the step into her current role as Bursar after having been a care leader and achieving qualifications in Care Leading, Dementia and Management and then being the home's Admin Assistant.
Tricia is an expert in managing a busy workload and, among her many responsibilities, she supervises ancillary staff, arranges training, is responsible for ordering for the home in-line with budgets and ensures the smooth-running of day-to-day activities such as gardening, residents’ shopping and serving meals.
This expertise and willingness to help was recognised with two years’ nominations and one win for Oxfordshire Office Support of the Year within the Trust.
On special occasions and during fundraising activities you will often be able to see Tricia in full fancy dress, wearing a wig or even joining a conga around our car park! In her spare time, Tricia enjoys walking her dog and spending time with her family.
Job Title: Admin Assistant
Emma is Langford View’s Admin Assistant and will be the first to offer a very warm welcome to all visitors.
Emma enjoys the varied nature of the role, whether she is organising staff rotas, reviewing residents’ financial accounts or showing round a new resident and their family.
Emma holds NVQ levels 2 and 3 in Care and brings nearly three decades of experience working in the care industry. Emma always knew she wanted to work in care and has held a number of different roles within the Trust. Emma finds her current role rewarding because of the difference she knows it makes to the lives of Langford View residents. She likes nothing more than to hear residents laugh and seeing the smiles on their faces; particularly if she is dressed up for charity!
Emma likes to spend her spare time with her grandchildren and tending to her garden.
Job Title: Deputy Manager
Joined: 2024
Sunny arrived in the UK in 2012 as an international student and went on to complete both a bachelor's and master's degree in nursing at Liverpool John Moores University. With a career in care starting in 2010, Sunny has held a variety of roles including Health Care Assistant, Senior Care Assistant, Care Coordinator, Deputy Manager, RGN, Clinical Deputy, Clinical Lead, and Interim Home Manager.
In a previous position as Interim Home Manager, Sunny successfully turned around a care home that had been rated inadequate by the CCG and closed for admissions. Over 16 months, Sunny improved the home’s standards, achieving a good rating and reopening the home for new admissions.
Sunny has worked with leading organisations such as Care UK, Excel Care, and Fremantle Trust, gaining extensive experience in both resident care and home management. Joining the Trust in April 2024 with a Level 7 Nursing qualification, Sunny is committed to upholding high standards of care and supporting residents’ wellbeing.
Sunny is dedicated to ensuring that all residents receive the highest quality of care and support.
