Thank you for everything that you did for Mum. The care and kindness you showed to her was exemplary
Annette A (Daughter of Resident)
A very well-maintained home. The care workers and nurses were kind, caring, attentive
T D (Partner of Resident)
The ambience is happy, friendly and understanding from start to finish. All staff work hard
H J (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
We currently have a welcome offer available for new residents funding their own care at Langford View. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Langford View has a Review Score of 9.7 (9.650) out of 10, based on 24 reviews in the last 2 years. Over all time Langford View has 101 reviews.
Review from Alan B (Son of Resident) published on 28 April 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Review from Geoffrey H (Resident) published on 11 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Mary H (Resident) published on 27 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Alice L (Resident) published on 14 September 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Patricia S (Resident) published on 14 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Arthur W (Resident) assisted by family/friend published on 14 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Richard W (Friend of Resident) published on 4 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Barbara G (Wife of Resident) published on 8 June 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from J P (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Peter P (Son-in-law of Resident) published on 9 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Activities
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Value for Money
Review from Ron (Resident) assisted by family/friend published on 8 April 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Treated with Dignity
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Value for Money
Review from Denise T (Daughter-in-law of Resident) published on 1 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Value for Money
Review from Jack (Son-in-law of Resident) published on 28 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Joy W (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Value for Money
Review from Louise M (Daughter-in-law of Resident) published on 7 January 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
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Value for Money
Review from S B (Son of Resident) published on 21 December 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from A B (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Value for Money
Review from H D (Granddaughter of Resident) published on 10 December 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Should
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Treated with Dignity
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Review from Robert J (Son of Resident) published on 9 December 2015
Submitted via Website •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Georgina O (Daughter-in-law of Resident) published on 3 December 2015
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Farida Ait-Tales, Home Manager at Langford View
Thank you for taking the time to submit your comments. We do our best to deliver care and support tailored to the needs and preferences of our residents and I'm sorry that you feel in some instances this has not been the case in relation to your mother. I will be in touch with you to discuss the points you raise in detail so that they can be addressed and look forward to seeing you next time you visit the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.650) out of 10 for Langford View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.650 for Langford View is calculated as follows: ( (222 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 283 Ratings = 4.65
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Langford View is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2018
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Job Title: Home Manager
Joined: 2006
Farida Ait-Tales is the Home Manager of Langford View in Bicester. Farida joined OSJCT in 2006 and has 27 years of experience in the care sector. The most exciting part of Farida’s role is looking after people and working closely with lovely and caring people.
Farida currently holds a medical degree and has an NVQ in Management and Leadership.
Farida and her team at Langford View Care Home aspire to not only provide the highest quality of care, but also aim to re-build a resident’s quality of life and will go the extra mile to achieve this. Many of the residents who make Langford View their home may have lost something in their life; be it a family member, their health or even their self-esteem. Farida and her team try to help residents to fill the void that one of these losses might have left and potentially change something in them by giving them a new lease of life where possible. Working together, the team create a culture within staff, residents and volunteers to introduce this behaviour into the daily routine.
Farida remembers fondly many occasions where the positive culture at Langford View has impacted residents' lives. One such memory is of individual whom Farida saw grow from a woman who had lost the ability to speak her native tongue, into a woman with a sense of fulfilment. Farida and the resident immediately bonded over their love for the French language: the resident disclosed that being able to pick up her French again was something that she longed for dearly, having come to England from Belgium during the war. During the time that had passed, she had unfortunately forgotten her native language and missed it greatly. Farida arranged for an A-level student studying French to come to the home on a weekly basis to speak French and discuss points of interest about Belgium in an attempt to jog the resident's memory. This resident-specific activity aimed to assist the resident to reach back to her roots and regain her own identity.
Each success story gives Farida and the team the drive to build on the positive culture at Langford View by improving lives, society and the community no matter how small the act may seem at the time.
Job Title: Activities Coordinator
Joined: 2022
Terri joined the Trust in November 2022 as a carer. This was her first position in the care industry, having previously worked in hospitality. She lived in Tenerife for five years, where she and her husband started their family before moving back to the UK. After managing a pub for seven years and as her children grew older, Terri decided to pursue a new career.
She has always valued working with people and being part of a community. Supporting the older generation has been especially rewarding for her. As a carer, Terri built strong relationships with residents and enjoyed assisting them in their daily routines. She took particular interest in the activities and one-on-one sessions with residents, which led her to apply for the role of Activity Coordinator in June, with encouragement from colleagues.
Terri understands the importance of activities in maintaining residents’ wellbeing, promoting physical and emotional health, and reducing social isolation. She is dedicated to ensuring all activities are engaging and meaningful, whether in group settings or individual sessions.
Outside of work, Terri’s life is busy with her three sons. Her family enjoys active pursuits like hiking, biking, and sports.
Job Title: Bursar
Tricia's role as Bursar at Langford View means that she is often at the centre of activity within the home.
Tricia is passionate about the high levels of care we provide at Langford View and she decided to take the step into her current role as Bursar after having been a care leader and achieving qualifications in Care Leading, Dementia and Management and then being the home's Admin Assistant.
Tricia is an expert in managing a busy workload and, among her many responsibilities, she supervises ancillary staff, arranges training, is responsible for ordering for the home in-line with budgets and ensures the smooth-running of day-to-day activities such as gardening, residents’ shopping and serving meals.
This expertise and willingness to help was recognised with two years’ nominations and one win for Oxfordshire Office Support of the Year within the Trust.
On special occasions and during fundraising activities you will often be able to see Tricia in full fancy dress, wearing a wig or even joining a conga around our car park! In her spare time, Tricia enjoys walking her dog and spending time with her family.
Job Title: Admin Assistant
Emma is Langford View’s Admin Assistant and will be the first to offer a very warm welcome to all visitors.
Emma enjoys the varied nature of the role, whether she is organising staff rotas, reviewing residents’ financial accounts or showing round a new resident and their family.
Emma holds NVQ levels 2 and 3 in Care and brings nearly three decades of experience working in the care industry. Emma always knew she wanted to work in care and has held a number of different roles within the Trust. Emma finds her current role rewarding because of the difference she knows it makes to the lives of Langford View residents. She likes nothing more than to hear residents laugh and seeing the smiles on their faces; particularly if she is dressed up for charity!
Emma likes to spend her spare time with her grandchildren and tending to her garden.
Job Title: Deputy Manager
Joined: 2024
Sunny arrived in the UK in 2012 as an international student and went on to complete both a bachelor's and master's degree in nursing at Liverpool John Moores University. With a career in care starting in 2010, Sunny has held a variety of roles including Health Care Assistant, Senior Care Assistant, Care Coordinator, Deputy Manager, RGN, Clinical Deputy, Clinical Lead, and Interim Home Manager.
In a previous position as Interim Home Manager, Sunny successfully turned around a care home that had been rated inadequate by the CCG and closed for admissions. Over 16 months, Sunny improved the home’s standards, achieving a good rating and reopening the home for new admissions.
Sunny has worked with leading organisations such as Care UK, Excel Care, and Fremantle Trust, gaining extensive experience in both resident care and home management. Joining the Trust in April 2024 with a Level 7 Nursing qualification, Sunny is committed to upholding high standards of care and supporting residents’ wellbeing.
Sunny is dedicated to ensuring that all residents receive the highest quality of care and support.
