Scholars Mews Care Home - Avery Healthcare
23-24 Scholars Lane,
Stratford-upon-Avon
CV37 6HE
Car park available
Scholars Mews Care Home - Avery Healthcare has a Review Score of 9.5 (9.492) out of 10, based on 20 reviews in the last 2 years. Over all time Scholars Mews Care Home - Avery Healthcare has 87 reviews.
Review from F G (Daughter of Resident) published on 10 March 2025
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Overall Experience
4.0 out of 5
Reply from Louise Martin, General Manager at Scholars Mews Care Home - Avery Healthcare
Thank you so much for reviewing our home. We are always grateful and this helps us to develop our service. Kind regards
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Review from Y R (Daughter-in-law of Resident) published on 21 February 2025
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5.0 out of 5
Reply from Louise Martin, General Manager at Scholars Mews Care Home - Avery Healthcare
Thank you for your lovely review. We are really grateful that you thought of us. We are so glad that your mother-in-law is enjoying her stay with us.
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Review from Judith D (Daughter of Resident) published on 6 February 2025
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5.0 out of 5
Reply from Jamie-Leigh Whittle, Client Liaison Manager at Scholars Mews Care Home - Avery Healthcare
Thank you for your kind words, it's wonderful to hear how positively your mum has settled in! and how our team have created a warm and welcoming environment, that truly makes a difference in her well-being. It's heartwarming to know that she is not only participating in activities but also enjoying meals and socializing with other residents and to hear that our team are contributing to her happiness. Thank you for sharing your experience!
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Review from Debbie S (Daughter of Resident) published on 6 February 2025
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5.0 out of 5
Reply from Jamie-Leigh Whittle, Client Liaison Manager at Scholars Mews Care Home - Avery Healthcare
Thank you for your wonderful feedback! We are delighted to hear that you see your dad is being well cared by our wonderful team. It's lovely to know that we have created a happy and welcome environment for both residents and their families.
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Review from Susan H (Partner of Resident) published on 6 February 2025
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Overall Experience
5.0 out of 5
Reply from Jamie-Leigh Whittle, Client Liaison Manager at Scholars Mews Care Home - Avery Healthcare
Thank you for your heartfelt review. We are thrilled to hear that Scholars Mews Care Home has restored the quality of life for both your dear loved one and yourself after a challenging hospital stay. Your kind words about our care being second to none inspire us to continue our dedicated service.
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Review from A W (Husband of Resident) published on 6 February 2025
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Overall Experience
5.0 out of 5
Reply from Jamie-Leigh Whittle, Client Liaison Manager at Scholars Mews Care Home - Avery Healthcare
Thank you for your wonderful review! We're thrilled to hear that your wife has been well looked after during her time with us. Our team have worked very hard to create a beautiful and comfortable environment for all our residents. Your feedback is greatly appreciated!
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Review from Z G (Wife of Resident) published on 6 February 2025
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Overall Experience
5.0 out of 5
Reply from Jamie-Leigh Whittle, Client Liaison Manager at Scholars Mews Care Home - Avery Healthcare
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that your husband is well looked after and feels content and happy in our care. Our team strives to create a welcoming environment, and it's heartwarming to know how much your friends and family enjoy their visits here with your lovely Husband. We appreciate your support and look forward to continuing to provide a positive experience for you and your husband.
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Review from M S (Resident) published on 6 January 2025
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Overall Experience
5.0 out of 5
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare
Thank you for sharing your experience! Were so delighted to hear that you've been happy during your two years and three months with us. It's wonderful to know that you're looking forward to many more years here, and we're committed to ensuring your continued comfort and satisfaction. Please don't hesitate to let us know if there's anything we can do to make your time with us even better!
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Review from Helen T (Daughter of Resident) published on 6 January 2025
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Overall Experience
5.0 out of 5
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare
Thank you for your lovely feedback! Were thrilled to hear that your mother is happy and well cared for in our supportive environment. Our team takes great pride in providing excellent care, and we are so glad it has made a difference. It's also wonderful to know that you've noticed the improvements in our activities program we strive to offer a variety of engaging and enjoyable activities for all our residents. If there's anything more we can do, please don't hesitate to reach out.
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Review from Sarah S (Power of Attorney of Resident) published on 6 January 2025
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Overall Experience
4.0 out of 5
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare
Thank you so much for your thoughtful review. We're delighted to hear that you've found our carers and senior carers to be friendly, helpful, and caring and that the care provided over the past six months has been excellent. It's also wonderful to know that you're pleased with the variety of activities we offer. Your kind words about our previous manager are truly appreciated; she set a great example of supportive leadership, and we continue to uphold those high standards for our residents, their families, and our staff. If there's ever anything more we can do, please don't hesitate to let us know.
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Review from Sarah G (Friend of Resident) published on 7 October 2024
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5.0 out of 5
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare
Thank you so much for your kind words! We're delighted to hear that your aunty is enjoying her time here and that she's feeling well-supported and in good spirits. Our team is dedicated to providing a warm and caring environment, and it's wonderful to know that our efforts are making a positive difference. We truly appreciate your gratitude, and we'll be sure to pass along your thanks to the entire staff. If there's ever anything more we can do, please don't hesitate to let us know!
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Review from S P (Daughter of Resident) published on 5 September 2024
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Overall Experience
5.0 out of 5
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare
Thank you so much for your review of our home. We are very proud of our hard-working and dedicated team, it is wonderful to hear that Mum's care at Scholars Mews was met with dignity and empathy.
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Review from K E (Resident) published on 21 August 2024
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Overall Experience
5.0 out of 5
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare
Thank you so much for your 5-star review! It means the world to us to hear that you're happy and comfortable here. Our goal is to create a home where every resident feels cared for and valued, so knowing that you're enjoying your experience truly brightens our day.
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Review from D T (Resident) assisted by family/friend published on 24 July 2024
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Overall Experience
4.0 out of 5
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare
Thank you for sharing your feedback with us. We are delighted to hear that you feel safe here, it's one of our top priorities to create a secure and comfortable environment for all our residents. If there's ever anything more we can do to make your time with us even better, don't hesitate to let us know. We're so grateful to have you as part of our community!
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Review from J T (Son of Resident) published on 24 July 2024
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4.0 out of 5
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Review from L S (Daughter of Resident) published on 20 May 2024
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Overall Experience
4.0 out of 5
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare
Thank you so much for your thoughtful review! We're delighted to hear about the positive changes you've noticed and that your dad is enjoying the activities, especially the walks. Our team is committed to creating a warm, engaging, and caring environment, and it's heartening to know their dedication is making a difference. We'll make sure to pass along your gratitude to both the staff and management. If there's anything more we can do to continue enhancing your dad's experience, please don't hesitate to reach out. Thank you again for your kind words!
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Review from K M (Partner of Resident) published on 5 September 2023
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4.0 out of 5
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Review from Anthony E (Son of Resident) published on 1 September 2023
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4.0 out of 5
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Review from Gillian G (Resident) published on 21 June 2023
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5.0 out of 5
Reply from Pauline Vernon, Manager at Scholars Mews Care Home - Avery Healthcare
Thank you for your feedback, and I am glad you enjoyed your stay with us; it was lovely to have you. I am sorry you had a problem with the shower; rest assured, it has been looked at and addressed.
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Review from Tim S (Son of Resident) published on 6 April 2023
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Overall Experience
4.0 out of 5
Reply from Sarah Goswell, Marketing Assistant at Scholars Mews Care Home - Avery Healthcare
Thank you for taking the time to review Scholars Mews Care Home. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Best wishes.
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The Review Score of 9.5 (9.492) out of 10 for Scholars Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.492 for Scholars Mews Care Home - Avery Healthcare is calculated as follows: ( (136 Excellents x 5) + (83 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 238 Ratings = 4.492
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Scholars Mews Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jun 2024
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Job Title: Deputy Manager
Joined: 2018
Petra is a vital asset to the team at Scholars Mews, bringing 9 years of care experience and a strong sense of dedication to her role. Having been with the company for 6 years, Petra knows the home inside and out, offering invaluable support to both residents and staff.
Her commitment to providing the highest standard of care, combined with her deep understanding of the home, makes Petra an exceptional leader and a trusted figure within our community. She continues to be a pillar of strength and reliability for everyone at Scholars Mews.
Job Title: Administrator
Joined: 2024
Sarah brings a wealth of customer service experience from her previous work in the retail industry, adding a unique and valuable skill set to the Avery team. With over 6 years of experience in the care industry as an administrator, Sarah has become an integral part of the Scholars Mews team.
She thoroughly enjoys the dynamic nature of her role, playing a vital part in the smooth running of the home. Sarah’s warm nature, dedication, attention to detail, and passion for her work make her an indispensable member of our community.
Job Title: Receptionist
Joined: 2021
Jan our Leading receptionist at Scholars Mews has worked in the care industry for over 13 years. Jan brings a wealth of knowledge and expertise to our team. Specializing in customer service, she has extensive experience in administration and reception duties, ensuring that everything runs smoothly.
Jan's favourite part of her role is working alongside her incredible team and building meaningful relationships with our residents and their families. As the first point of contact, she takes great pride in making everyone feel welcome and supported. Jan’s dedication and warm personality make her an invaluable member of our team.
