Woodchurch House

Brook Street, Woodchurch, Ashford TN26 3SN
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9.5 46 Reviews
  • Woodchurch House, Ashford
Woodchurch House is a purpose-built state of the art home in the village of Woodchurch. It is built on the site of the former Stonebridge Inn which was at the heart of the local community. Situated between Ashford and Tenterden, the home sits within 2 acres of grounds and is constructed over two floors providing separate accommodation for various levels of both physical frailty and dementia.

The Care Suites on the ground floor are for people with on-going physical care needs, whilst those on the first floor are for people with dementia. There is a choice of studio and one-bedroom suites offering generous personal space which include individual dining areas, comfy seating and a beverage area where light snacks can be prepared. All care suites have their own en-suite facilities and some benefit from patio doors which open directly onto the secure garden.

The suites offer an innovative and viable alternative to traditional nursing home care. Residents can either rent or buy their suite in which care and support are available 24 hours a day. For those who decide to buy, there is no rent to pay and there is a "buy back" agreement when they leave. In both cases, the service electricity and property maintenance. Personal laundry and cleaning of the suite are also included.

Residents have the choice of using either the in-house team of carers and Registered Nurses, who are available at the home 24 hours a day, or any other CQC registered care provider. All in-house care staff undergo comprehensive training and the majority hold an NVQ qualification in care. If a resident wishes to purchase their care in-house, there is a Care Agreement drawn up prior to admission which covers both personal and nursing care.

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Care Provided by Woodchurch House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Potts (Registered Manager)
  • Admission Criteria
    • Private, Social Services, NHS
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodchurch House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Dementia Care £1,994 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • These prices are only a guideline, please contact Woodchurch House to find the exact fee for your requirements.
  • (these prices are only a guideline, please contact Woodchurch House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking available


Woodchurch House Reviews (46)

Total of 46, showing 1-20
9.5

Woodchurch House has a Review Score of 9.5 (9.473) out of 10, based on 19 reviews in the last 2 years. Over all time Woodchurch House has 46 reviews.

Overall Experience

  • 38
  • 5
  • 0
  • 1
  • 2

Date Published

46
5
10
19
27

Review from A L (Sister of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not trust this home with my dog let alone a family member. Safeguarding team have contacted me regarding the serious attack on my sister by a male resident that they dismissed.
1. Residents allowed in communal areas semi-naked - upsetting residents.
2. Male residents attacking female residents
causing long term injury.
3. Maintenance is appalling. My sister's room was flooding for two days making the bathroom inaccessible.
4. The smell is horrendous (recognising that this is often the case in homes like this).
5. The new patient manager is amazing hence two stars.
6. Registered Manager/Home Manager invisible.

Reply from Sarah Potts, Home Manager at Woodchurch House

Dear A L,Thank you for sharing your feedback. I'm sorry to hear about your concerns and the distressing experience you've had. As the new manager of Woodchurch House, my priority is to ensure the safety, comfort, and well-being of all our residents. While I can't comment on specific incidents here, please know that we take safeguarding matters seriously and work closely with authorities to address them thoroughly. Some points in your review may not fully reflect the current situation, but I recognize the importance of addressing perceptions and facts. Your feedback has highlighted areas for improvement in communication and care standards. We are reviewing our practices to ensure a dignified environment and are addressing lapses in cleanliness and maintenance. Maintaining a safe and respectful atmosphere is our priority. As the new manager, I'm committed to being visible and approachable. I'd welcome the chance to meet with you and discuss your concerns further. Regards Sarah Potts


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Review from Georgette R (Wife of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very satisfied with his respite stay at Woodchurch House. The staff were very nice and friendly. The food was excellent. The room was spacious and the bed was comfortable. The lounge was great and he made new friends. Everything was 5 stars.
My husband was so happy there that I was
able to have a proper break without worrying about him too much. We will be back soon, Thank you!

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thank you so much for your kind and thoughtful review. We are thrilled to hear that your husband had such a positive experience at Woodchurch House. It's wonderful to know that he enjoyed the comfort of the room, the food and the friendly atmosphere, as well as the opportunity to make new friends. We're also so glad that it gave you peace of mind to enjoy your break. Thank you once again for your kind words and for choosing us.


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Review from Karen B (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodchurch House Care Home has a happy welcoming atmosphere. All of the staff are very caring and hardworking from the managers, cleaners, maintenance staff, office staff, nurses and carers. My mum has only been in the home for a few months but right from beginning I have found them to be very helpful
and supportive. The staff keep me well informed of any changes to her medical needs and welfare.
I would definitely recommend this Home to other families and friends.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thank you so much for your wonderful review. We're so pleased to hear that you have had such a positive experience at Woodchurch House. It means a great deal to us that you've felt supported and well informed by our team from the very beginning. We're proud of our hardworking staff and we're delighted to know that their care and dedication have made a difference. Thank you for recommending us to others. Your trust and kind words mean the world to us. Thanks again on behalf of the whole Woodchurch House team.


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Review from R H (Nephew of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities, staff and admission process very professional. Residents are treated well, with extra attention given to activities and making sure the residents are occupied and entertained. We have found the staff to be very accommodating and flexible.

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Review from Ian S (Friend of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the standard of care exceptional. I would highly recommend Woodchurch House. The staff are always kind and very pleasant. As a visitor I am always made to feel welcome. Effort is always made with decorations in the lounge to celebrate various events throughout the year.

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Review from L J (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home gave my mother a great 85th Birthday party. They provided decorations and food. She has a fantastic time and really enjoyed it. This is just one example of how the home has made my mum feel welcomed and cared for. I couldn't hope for better.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thanks for your appreciating and encouraging words. We feel so happy to know that she is enjoying her time staying with Woodchurch House and feels cared for. This really means a lot for us. Thanks for all your support for us as a family and as a well-wisher.


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Review from Gabrielle A (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been very reassured by the quality of care that is here at Woodchurch House. All the staff, from the managers, nurses, care staff and cleaners are all hard-working, caring, professional and attentive. The staff are gentle and loving with our mother and we feel she is in very safe hands here.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thanks Gabrielle for your kind words and positive review of Woodchurch House. Your feedback means a lot and fuels up the entire team at Woodchurch House. It's our privilege to provide a supportive and caring environment for your loved one. Thanks again on behalf of everyone at Woodchurch House.


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Review from Lenny W (Son-in-law of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The word 'care' is what happens at Woodchurch House. Right from management to cleaners, absolutely fantastic. I can recommend this house if anybody wants my opinion, brilliant. In my opinion, money doesn't come into it, but it's worth every penny.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thanks Lenny for making such an amazing and encouraging comment. We really appreciate your words and it is really a boost for the entire Woodchurch House team. Such words from family members like you really, really matter.


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Review from H G (Wife of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say, first all, the staff on 3rd floor where my husband is and the office staff and management are very caring and helpful towards me. Got contact 24/7. Amazing, nothing too much trouble. All the food cooked fresh each day. My husband loves the homemade biscuits.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thank you very much for your kind words and positive review of Woodchurch House. We are truly grateful for your feedback and delighted to hear that your experience with Woodchurch House has been positive. It's our privilege to provide a supportive and caring environment for your loved one. Thanks again on behalf of everyone at Woodchurch House.


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Review from Sarah J (Daughter-in-law of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Woodchurch House is overwhelmingly wonderful, very nervous at first about bringing my father-in-law into a nursing home as unsure what to expect but all our worries were put at rest. All Staff whether reception staff to caring staff are amazing, nothing is a trouble to them, they are
helpful and brilliant with the residents whatever problems they have.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thank you Sarah for your wonderful words and Kind review. This is very positive for the entire team and we feel proud to know about how satisfied you are. Thanks again on behalf of everyone at Woodchurch House.


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Review from Diane M (Granddaughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was accepted by Woodchurch House for a short-term assessment of her care needs following a stroke. Sadly she passed away two and a half weeks later, and I'm so grateful that she passed in such comfortable surroundings, close to her home and not miles away on a hospital ward.
All the
staff were exceptional and looked after her with care and kindness. They checked on her constantly and alerted us immediately of any changes in her condition.
Our experience of Woodchurch House was so very short and we didn't have the time to make full use of its facilities, but while we were there I could find no fault in any area and would be very happy to recommend them to others.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thanks for your kind words about Woodchurch. Thanks to you too for all the support from your side as a family and a well-wisher.


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Review from Janet B (Friend of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who had advanced dementia was cared for by staff at Woodchurch House in an exemplary matter. I visited regularly with his wife and more recently by myself. The unit was always clean and tidy, my friend was always clean, smartly dressed, well cared for and happy. The staff are brilliant, hardworking
and kind. His wife frequently told me that she was happy with the care that her husband received.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thanks for your kind words. This is really encouraging.


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Review from Carl A (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Father passed away 02/06/23. We are yet 14/6/23 to be notified! Personally, I've had to call several local Funeral Directors to locate his body! Incompetence or unable you decide? For three years we mentioned our concern after regularly inquiring as to my Fathers's health and Medication requesting
a qualified medical report. Something they promised but didn't provide or perhaps chose to ignore. We are left not only grieving but also deeply hurt and insulted. Therefore I can feel nothing but anger and concern towards the ignorance, arrogance and incompetence of this place. Have asked myself why so many managers have been "in place" here over the last three years? I conclude this perhaps to be one reason for the failing mechanisms in existence here. It is in my humble opinion, you would be very well advised to look elsewhere. One absolute disaster of a care Home. Very happy to be contacted if you should require a more detailed review with dates etc.

Reply from Sharon Geary, Registered Manager at Woodchurch House

We made sincere efforts to contact the immediate family members using the contact information we had on file. Unfortunately, despite our attempts, we were unable to reach them, however, we did speak with a family friend who agreed to share the information with the other family members. We deeply regret any distress this may have caused.


As for the request for a qualified medical report, we acknowledge the difficulty in you obtaining this from the relevant medical professionals. However, this is beyond our control.


We are sorry to hear the concerns about the care home's management. We want to assure you that we have a dedicated team in place to provide consistent and quality care to all our residents. The management turnover you mentioned is unrelated to the situation at hand, and we apologise if our response inadvertently suggested otherwise.


We value feedback and are committed to learning from this experience.


Once again, we apologise for any distress caused.


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Review from Daniel W (Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very well trained and give exceptional care to each and every resident in the care home.
The team always answers my questions and arranges transport for all of my hospital appointments. I am very very happy at Woodchurch House care and nursing home.

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Review from Martin L (Son of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was fast asleep when we visited; we were reluctant to wake her up as it can make her grumpy. There was a fair amount of noise about, but nothing disturbed her. We spoke to the nurse, who was lovely and updated us on Mother's condition etc. We then saw a member of staff to collect some bits
and pieces that had been sent to my mother but needed my attention. All in all, very happy.

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Review from C M (Daughter of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team are caring and supportive of both the resident and their family. The online relative portal is an amazing tool for relatives that are unable to visit. I would have no hesitation in recommending it to other families looking for a care facility for their loved ones.

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Review from C B (Daughter of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new resident my mother states she is very happy. Finds all staff very friendly and helpful. She is keen to be moved downstairs as soon as possible so that she can mix with residents of a similar mental capacity as her.

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Review from Janine S (Wife of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the compassion, empathy and good common sense shown to my husband and I in our very difficult present circumstances. Woodchurch House Care Home is clearly very well able to cope with my husband and his challenging behaviour and gives me full confidence that he, and the
other residents, are extremely well looked after. Thank you so much.

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Review from Lynn P (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has identified their failings and issues by creating an action plan. They have engaged with residents' relatives to work together to achieve results and receive feedback.
The home has recruited a new manager whom we hope will continue the work started by the governance manager.
Improvements
can be seen already, let us hope this good work continues.

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Review from C W (Relative of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended the home following an emergency admission. Staff could not be more helpful, they rallied around to make sure that everything was in place. The room was impeccable and had everything that she needed. We were served cream tea which was delicious. My aunt has joined in with activities and the
singer was brilliant. Everyone is so thoughtful from housekeepers to management. Thank you, Woodchurch House.

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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Woodchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.473 for Woodchurch House is calculated as follows: ( (171 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 222 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodchurch House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Jino Joseph

Job Title: New Resident Manager

Joined: 2014

Jino is basically a Registered Nurse with more than 14 years of post-qualification experience in different countries and has been working with Graham Care for the last 9 years.


Jino started in Woodchurch House as a Registered Nurse and later became the deputy Manager and is currently working as a New Resident manager mainly supporting the Home in assessing the new Residents and managing the whole admission process with the support of the Home Manager.


Frequently Asked Questions about Woodchurch House

What types of Care is Woodchurch House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodchurch House provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Woodchurch House have?

There are 58 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodchurch House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodchurch House to the centre of Ashford?

6.9 mile(s) as the crow flies, distance by road may be significantly further.