Woodchurch House

Brook Street, Woodchurch, Ashford TN26 3SN
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9.5 46 Reviews
  • Woodchurch House, Ashford
Woodchurch House is a purpose-built state of the art home in the village of Woodchurch. It is built on the site of the former Stonebridge Inn which was at the heart of the local community. Situated between Ashford and Tenterden, the home sits within 2 acres of grounds and is constructed over two floors providing separate accommodation for various levels of both physical frailty and dementia.

The Care Suites on the ground floor are for people with on-going physical care needs, whilst those on the first floor are for people with dementia. There is a choice of studio and one-bedroom suites offering generous personal space which include individual dining areas, comfy seating and a beverage area where light snacks can be prepared. All care suites have their own en-suite facilities and some benefit from patio doors which open directly onto the secure garden.

The suites offer an innovative and viable alternative to traditional nursing home care. Residents can either rent or buy their suite in which care and support are available 24 hours a day. For those who decide to buy, there is no rent to pay and there is a "buy back" agreement when they leave. In both cases, the service electricity and property maintenance. Personal laundry and cleaning of the suite are also included.

Residents have the choice of using either the in-house team of carers and Registered Nurses, who are available at the home 24 hours a day, or any other CQC registered care provider. All in-house care staff undergo comprehensive training and the majority hold an NVQ qualification in care. If a resident wishes to purchase their care in-house, there is a Care Agreement drawn up prior to admission which covers both personal and nursing care.

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Care Provided by Woodchurch House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Potts (Registered Manager)
  • Admission Criteria
    • Private, Social Services, NHS
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodchurch House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Dementia Care £1,994 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • These prices are only a guideline, please contact Woodchurch House to find the exact fee for your requirements.
  • (these prices are only a guideline, please contact Woodchurch House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking available


Woodchurch House Reviews (46)

Total of 46, showing 21-40
9.5

Woodchurch House has a Review Score of 9.5 (9.473) out of 10, based on 19 reviews in the last 2 years. Over all time Woodchurch House has 46 reviews.

Overall Experience

  • 38
  • 5
  • 0
  • 1
  • 2

Date Published

46
5
10
19
27

Review from D S (Relative of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had an amazing time at Woodchurch House. He was very well cared for and all his needs were met. The staff treated him like he was their own family member. All departments go above and beyond. The food was fantastic. It's a very well maintained and clean environment.

Reply from Claire Skinner, Registered Manager at Woodchurch House

Thank you for giving Woodchurch House such a lovely review. It is always wonderful to hear that families are satisfied with the level of care being delivered. Staff are invaluable to the residents and are very dedicated. I will ensure that your lovely feedback is passed on to the teams.


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Review from F S (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my dad when there was a BBQ. Oh my, what a great afternoon it was. The food was outstanding and the singer was fantastic. The staff worked very hard and the food and drink flowed. Our best part was the ice cream van, a good old-fashioned 99 with a flake! It was a brilliant time had and we
hope to join in with another one soon, weather permitting. Thank you for a lovely time. Would recommend this home for your loved one.

Reply from Claire Skinner, Registered Manager at Woodchurch House

Thank you for taking the time to review Woodchurch House and for your fantastic five-star review. Your kind words about our staff are incredibly invaluable to us, and we will be sure to pass on the positive feedback. Knowing we have got things right for you and your father will be motivational for the team, who are always keen to hear feedback. Warmest wishes from us all.


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Review from J C (Relative of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so well cared for at Woodchurch House. The staff in all departments are amazing. They make you feel so welcome and part of the Woodchurch family. Nothing is ever too much. We very much enjoyed the BBQ that was put on for residents and relatives, it was a fantastic day. The food and entertainment
were out of this world. Well done, Woodchurch House.

Reply from Claire Skinner, Registered Manager at Woodchurch House

Thank you for taking the time to review Woodchurch House. We are delighted to hear your lovely feedback about our committed and dedicated teams, who try to provide an exceptional level of care on a daily basis. Thank you again for your comments, I will be sure to pass this on to the rest of the team. Warmest wishes from Woodchurch House.


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Review from Sharon W (Daughter of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Woodchurch House in January 2022 following a spell in the hospital. Mum was very much underweight and dehydrated on admission and was so very unwell. The nurses and the staff have worked incredibly hard and have supported, a huge weight increase via the dietician and the care of the staff.
As a family, we cannot thank you enough for the care, dedication and effort. My mum is so happy and although she always said, do not put me in a care home, ever!, she actually loves it. Thank you to everyone.

Reply from Claire Skinner, Registered Manager at Woodchurch House

Thank you for taking the time to review Woodchurch House in Ashford and for your amazing 5-star review. We would like to thank you for your kind words regarding the care your mother has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear such positive feedback about our home and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is a true pleasure to care for your father giving you and your family the peace of mind you deserve.


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Review from Sarah R (Friend of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Woodchurch House on several occasions to visit my friend. On every occasion, the home has been clean, fresh and light. All of the staff have been friendly, kind and helpful. There is a very warm atmosphere. On 18/08/2022, they held a BBQ for friends and family of residents. Such a happy
day for all. Woodchurch House provides many activities for the residents with so much thought for a fun day. An excellent home for reassurance and care.

Reply from Claire Skinner, Registered Manager at Woodchurch House

Dear Sarah,
Thank you for your kind words. It is always nice to hear from residents' friends feeling that their friend is cared for and looked after. We hope to continue providing your friend with the best possible care and we look forward to seeing you again. The BBQ was indeed a great day for all that attended, the ice cream van was my tipping point.


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Review from Anne B (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad we chose Woodchurch House for Mum. Her room is bright, spacious and kept beautifully clean by the cheerful cleaners. All staff, from management to carers, have taken time to really get to know Mum, finding out about her interests and her likes and dislikes. This really helped during the
slightly tricky settling in period. Knowing that I can make contact with the nurses at any time of the day or night is so reassuring. When I had a couple of minor niggles, I found the manager to be very approachable and proactive in resolving them quickly. It has been a period of adjustment for us all as a family, but knowing that Mum is safe, well looked after and cared for, has made it easier. I don't hesitate to recommend Woodchurch House and can't thank all of the staff enough.

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Review from Kenneth W (Partner of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been at Woodchurch Nursing Home for nearly a year. On my visits to her, she is always happy and well cared for. Her room is spacious and always clean and tidy, as is the rest of the home I have seen. To be honest, my partner, due to her dementia can be a little difficult to look after
but the staff at Woodchurch House are (and are continuing) to provide an unsurpassed level of care, thus relieving me of any doubts or worries. This, of course, makes my "new" life a lot easier. Outside of visits, I can contact the home at any time and even speak to my partner directly, so communication is not a problem. The staff on the ground floor are excellent as are the staff on the first floor where my partner is, I have no hesitation in recommending Woodchurch House Nursing Home.

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Review from Anthony S (Son of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I very rarely write reviews but felt this was required. "Absolutely shocking home". My mother had been a resident for three years. Over the past year she had been subject to neglect. Her room smelt of urine and she was not washed repeatedly. She was left in her room on her own. She became more and more
distressed and unhappy. As a result, I had to get the Kent Safeguarding Team and CQC involved. The home manager lacks care and compassion and has zero communication skills. It was also evident that she had no idea who or what residents she had in the care home. How this home is rated 'Good' is beyond belief.

Reply from Claire Skinner, Registered Home Manager at Woodchurch House

We are sorry that Anthony feels this about the care received by his mother but his review does not represent the situation fully. We were pleased to work in collaboration with Kent County Council Safeguarding and CQC, and the outcome of KCC’s investigation was that they ruled out neglect. They did highlight some areas for improvement which have now been addressed by training and upskilling of staff. The manager is highly experienced and has successfully managed care services for many years but we are sorry about the breakdown of communication on this occasion.


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Review from Dean A (Son of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in and out of the hospital and other care homes for most of the year. Woodchurch House was a truly different experience from the start. Management and staff took the time to find out about Mum, her personal history, her likes and dislikes and everything that would help her settle. When
they recognised that she would benefit from different social arrangements, they organised this immediately by changing her room. They were always willing to arrange for me and her friends to speak to her by phone and vice versa. They kept me informed of any changes in her condition or mental health. When I visited, I was very well looked after and made to feel welcome too. There is a highly professional approach which gave me confidence during this difficult time as I live at a distance. I highly recommend Woodchurch House, its staff and management.

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Review from Jacqui H (Niece of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again I would like to give a huge thank you to all the staff that are looking after my uncle. His behaviour has been challenging of late, and this must be difficult for you, as it is for me to read. However I know each and every one of you sees through this terrible illness, and sees the uncle
I know. You are all so caring and respectful and have been the constant he needs during this difficult time. Every resident is so lucky to have such brilliant dedicated staff. Take care all of you and stay safe.

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Review from Jill H (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that all staff, from management to domestic, are helpful and caring to my dad. He is always happy when I visit and is always dressed smartly. It is obvious that he is at home and content with his surroundings. Great care and vigilance has been taken during this latest pandemic for which all the
family are extremely grateful. I feel that in Woodchurch House I have found a winner.

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Review from Donna K (Niece of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Woodchurch House highly enough. During this most difficult time, the staff have been amazing and all due credit to them for keeping residents safe and well. They have been fantastic in keeping us up to date with all that is going on, which is so reassuring when we can't visit.
Thank
you all so much.

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Review from Gill B (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just the fact that I feel able to post this review during Lockdown is a real credit to the fantastic team at Woodchurch House. In spite of all that is happening during the pandemic, the staff have been able to give us all of the reassurance, information and support that we have needed during these difficult
times: Mum’s former care home was no longer able to meet her increasing needs, due to a stroke.
We haven’t yet been beyond the front door of Woodchurch House. Yet we are kept fully informed and updated. We are especially grateful for the photos of the suite, which were sent to us after we had dropped off Mum’s bags, showing her personal belongings nicely laid out ready to welcome her.
All of the information and updates since have been brilliant. The staff are professional and kind, and they go beyond the call of duty when it comes to phone calls and Skype!
Thank you all so much.

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Review from Bev D (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing welcome to Mum from the hospital. Lots of information given by phone, email and Skype. Very helpful staff who couldn’t do more for her. Love it that I can log-on and see all her care information and everything that is being done for her.

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Review from A B (Friend of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities, especially space per residents in their own room and generally are very good. Maybe because of the space, the interaction between the staff and residents/visitors seems to be not as strong except for parts of 'admin' staff where it is good and welcoming. My friend feels very at home and
likes being at Woodchurch House.

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Review from Linda L (Partner of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After my partner experienced care homes on 'respite' breaks, I was concerned when he needed to enter full-time care. It was with great trepidation he joined the residents here. There is no comparison. Staff are happy, caring, friendly and attentive. Food/accommodation excellent. Social stimulation just
amazing. There is always something, music (the 60s and 70s), there's a celebration/party practically every week and nothing is too much trouble. A trip to the nearby town, visiting Christmas Lights, even trips to the local pub! Food is good, plentiful and varied. Birthday buffets, Halloween treats, takeaway fish-n-chips. Laughter, well the carers are wonderful, engaging with residents and very quick to pick up on anyone not feeling 100%. They are encouraging, smiling and distracting them. Management has everything under kid glove control, it runs like clockwork. Everyone is approachable, upfront and with a full "hands-on" approach. I still miss my partner but I'm content he is in the very best environment, receiving first-class care.

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Review from Patricia E (Relative of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fabulous.
I would highly recommend it.
In fact, I would love to stay myself.
So clean, friendly and the staff are brilliant.
The events are amazing and no expense is spared.
Can't rate it enough.

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Review from Ann N (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent a lovely day with our mum. Entertainment fantastic Caribbean theme spent in the garden. BBQ, steel drum music, Ice Cream Van, Candyfloss, Slush Puppies and sweet table. All staff are very caring and go above and beyond for residents, nothing is too much trouble with the motto "if you don't we
don't know". Any concerns are dealt with immediately and we are kept we informed on Mum's welfare and health. We can rest assured she is safe and well cared for. Would recommend Woodchurch to anyone looking for quality care.

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Review from Timothy A (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and modern with excellent staff. First month here, so far very impressed.

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Review from Phyllis (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved here on 12th April when she was unable to return home after a period of time in a hospital and temporary care homes. She was made very welcome from day one and she is now happily settled. She has a nice ground floor suite with ensuite bathroom, patio doors leading to the garden and a
telephone is included in the room. All of the staff are very friendly, happy to share a laugh and joke, nothing is too much for them in providing the care that Mum needs. The food is very good and plentiful, a choice is offered daily and an alternative made available on request. Daily activities are organised and outings arranged with adequate staff to assist residents if required. Our family visit regularly and we are always made very welcome, greeted with a smile and offered a drink. So far I can only make positive comments but staff are readily available to answer any concerns should they arise. At the beginning of May Mum's sister moved here and is happy to be conveniently just a few doors away from her.

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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Woodchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.473 for Woodchurch House is calculated as follows: ( (171 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 222 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodchurch House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Jino Joseph

Job Title: New Resident Manager

Joined: 2014

Jino is basically a Registered Nurse with more than 14 years of post-qualification experience in different countries and has been working with Graham Care for the last 9 years.


Jino started in Woodchurch House as a Registered Nurse and later became the deputy Manager and is currently working as a New Resident manager mainly supporting the Home in assessing the new Residents and managing the whole admission process with the support of the Home Manager.