Woodchurch House

Brook Street, Woodchurch, Ashford TN26 3SN
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9.5 46 Reviews
  • Woodchurch House, Ashford
Woodchurch House is a purpose-built state of the art home in the village of Woodchurch. It is built on the site of the former Stonebridge Inn which was at the heart of the local community. Situated between Ashford and Tenterden, the home sits within 2 acres of grounds and is constructed over two floors providing separate accommodation for various levels of both physical frailty and dementia.

The Care Suites on the ground floor are for people with on-going physical care needs, whilst those on the first floor are for people with dementia. There is a choice of studio and one-bedroom suites offering generous personal space which include individual dining areas, comfy seating and a beverage area where light snacks can be prepared. All care suites have their own en-suite facilities and some benefit from patio doors which open directly onto the secure garden.

The suites offer an innovative and viable alternative to traditional nursing home care. Residents can either rent or buy their suite in which care and support are available 24 hours a day. For those who decide to buy, there is no rent to pay and there is a "buy back" agreement when they leave. In both cases, the service electricity and property maintenance. Personal laundry and cleaning of the suite are also included.

Residents have the choice of using either the in-house team of carers and Registered Nurses, who are available at the home 24 hours a day, or any other CQC registered care provider. All in-house care staff undergo comprehensive training and the majority hold an NVQ qualification in care. If a resident wishes to purchase their care in-house, there is a Care Agreement drawn up prior to admission which covers both personal and nursing care.

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Care Provided by Woodchurch House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Potts (Registered Manager)
  • Admission Criteria
    • Private, Social Services, NHS
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodchurch House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Dementia Care £1,994 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • These prices are only a guideline, please contact Woodchurch House to find the exact fee for your requirements.
  • (these prices are only a guideline, please contact Woodchurch House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking available


Woodchurch House Reviews (46)

Total of 46, showing 41-46
9.5

Woodchurch House has a Review Score of 9.5 (9.473) out of 10, based on 19 reviews in the last 2 years. Over all time Woodchurch House has 46 reviews.

Overall Experience

  • 38
  • 5
  • 0
  • 1
  • 2

Date Published

46
5
10
19
27

Review from Michael F (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good home, caring staff, regular medical reviews of residents, great accommodation, pleasant atmosphere.

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Review from Susan J (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in two homes - very unhappy. Woodchurch has changed my mam completely she is so happy, me too as I go home and don't worry about her, I know she's in safe hands 100%. The management and care staff are excellent, make you feel at home straight away. I would recommend Woodchurch House
to anyone I have seen. A big change in my Mam.

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Review from Nicola D (Friend of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so very pleased for my friend now at Woodchurch House, he has gained weight, he doesn't cry now when I leave or ask to come with me. He is very healthy looking and happy. Also he doesn't smell of urine like in his past home! Brilliant! He is always in his own clothes.

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Review from R A (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On Friday 17th March, Woodchurch House where our mother is a resident held a St Patricks get together early evening. The social coordinator and her assistant the home/residents were very proud. There was an enormous amount of preparation and planning, so well done to the girls involved.
Please recognise
the girls involved, we were a little disappointed no members of management stayed to enjoy this event.

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Review from Bob M (Son of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed in this nursing home march 2016, she was diagnosed with dementia and poor mobility, she is still on assessment. On the whole, we have been satisfied with the care she is receiving but feel that there could be a little more attention given to her specific needs i.e hearing aid checks.
The care home staff do a very good job with this very difficult illness.

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Review from Suzanne H (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother came to Woodchurch House in April 2016, she was extremely frail, doubly incontinent, unable to initiate any conversation whatsoever and sadly seemed on a downward spiral of depression. In eight months, there has been a great improvement in both her mental and physical health, this is
due totally to the care she has received from the team of dedicated carers and nursing staff. Every concern we have voiced has been acted upon promptly by nursing staff, carers, kitchen staff, laundry staff, admin and maintenance.
Everybody, in fact, has shown patience and kindness to our mother. Her personal care is exemplary, her social interaction has improved thanks to the effort made by the social coordinator and the carers do their utmost to engage her. There is always a cheerful smile on her face when they come into her room. Every small improvement seems to be celebrated by everyone involved.

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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Woodchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.473 for Woodchurch House is calculated as follows: ( (171 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 222 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodchurch House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Jino Joseph

Job Title: New Resident Manager

Joined: 2014

Jino is basically a Registered Nurse with more than 14 years of post-qualification experience in different countries and has been working with Graham Care for the last 9 years.


Jino started in Woodchurch House as a Registered Nurse and later became the deputy Manager and is currently working as a New Resident manager mainly supporting the Home in assessing the new Residents and managing the whole admission process with the support of the Home Manager.