Felbury House Residential Care Home

Felday Road, Holmbury St Mary, Dorking RH5 6NL
Submit a Review
9.9 68 Reviews
  • Felbury House Residential Care Home, Dorking
Felbury House Residential Care Home has a family history of over 40 years in running care homes.

They run the home how they would want to live in it and they want you to live here in the same way that you would live in your own home.

70% of the staff have been with Felbury for 5+ years and all are trained to support and encourage independence and dignity at all times. All staff are encouraged to train vocationally and most hold NVQ/QCF level 2 in Health & Social Care as a minimum. However, kindness cannot be taught and this is the core skill they look for when recruiting.

Felbury House Residential Care Home is a luxury 2012 development, designed to suit comfortable daily living for those with care needs. Spacious suites with kitchens and studio apartments are available for long-term residential needs and also for temporary respite (when available), with the scenic surroundings of the picturesque Surrey hills and looking across to Leith Hill - in the stunning village of Holmbury St Mary where they actively support the local church, school and surrounding pubs and small businesses - an ideal location for individuals to achieve a balance of life with care and still involved in community.

Felbury House remained a covid-free home throughout the pandemic due to innovative measures taken and diligent infection control standards.

Personal care needs are met individually based on meeting with you and having an informal chat.

Show Felbury House Residential Care Home on the Map

Care Provided by Felbury House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Felbury House Ltd
  • Person in charge
  • Sarah McLeod and Kirsty Davey (Registered Managers)
  • Admission Criteria
    • Stay for a 4 week trial/holiday to see if you are happy before deciding
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Felbury House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,249 – £1,449
    • Self-Funded Residential Dementia Care £1,249 – £1,449
    • RESPITE Self-Funded Residential Care £1,249 – £1,449
    • RESPITE Self-Funded Residential Dementia Care £1,249 – £1,449

  • All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
    Extras will only include hairdresser, chiropody, newspapers and any trips using the electric minibus.
  • (these prices are only a guideline, please contact Felbury House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Felbury House do not have any visiting restrictions, they want residents to live here in exactly the same way that they would at own home. Visitors are welcome for lunch (3-course) at a nominal cost of £20 including wine (with 24-hours notice).


  • Parking

  • On site parking available


Felbury House Residential Care Home Reviews (68)

Total of 68, showing 1-20
9.9

Felbury House Residential Care Home has a Review Score of 9.9 (9.866) out of 10, based on 16 reviews in the last 2 years. Over all time Felbury House Residential Care Home has 68 reviews.

Overall Experience

  • 58
  • 10
  • 0
  • 0
  • 0

Date Published

68
8
8
16
52

Review from S B (Brother of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all the staff at Felbury House for the excellent care they gave to my sister during her stay. The support they gave her was really terrific - always done with compassion and understanding and a sense of humour. They were also very welcoming on my visits and kept us all fully
up to date with events being laid on for the residents.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thanks so much for your kind review, it was absolutely our pleasure to care for her and see her improve so much. We wish her well in her future health and thank you for being such a supportive family member!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ben C (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Felbury House for a few months' recuperation after a hospital stay. I really can't fault anything about her stay. Felbury is in a lovely location in the Surrey Hills, the home is tidy and welcoming with good communal facilities for the residents. The staff were kind and patient, the
food always seemed good, and the managers were always responsive via email and phone whenever I needed to get in touch. I'm pleased to say mum's ready to go home now but Felbury will be top of the list if she ever needs care in the future.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

On behalf of the staff team, thank you so much for your kind words and support. It was an absolute pleasure to care for your mum and it makes us really proud when someone comes to us and gets well enough to be able to return home! We will of course always be here for her if she ever needs us again in the future but in the meantime we wish her happiness and good health!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ally B (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care and support provided to my mother over the past three years. Felbury House operates very much as a family and my mother is content and safe, she feels comfortable and loved by all the staff. The communication between myself and Felbury is excellent and any concerns
are quickly dealt with.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your kind review of Felbury House, we and the staff team are so pleased to receive your continued support and positive feedback. If there is anything we can do to improve our scores in facilities/rooms/activities and food and drink please do get in touch directly as we welcome any ideas for improvement, thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca A (Granddaughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Felbury House Residential Care Home really feels like home from home, and the food always smells amazing! The staff are so approachable and it's easy to quickly build relationships with them which is so important as I feel relaxed when I visit and also know that I can ask them anything. The entertainment
programme is extensive and I know there are plenty of diverse activities for my nan to get involved in from boxercise to art classes! In the summer, they organised a Mexican themed party and it was so much fun! From sombreros, margaritas, tacos and even a three piece mariachi band! Everyone was invited and welcome and we laughter and sang our hearts out. We have made so many good memories already and the whole family are so grateful for everything the Felbury team do to make my nans life happier, safer and more enriched.

Reply from Jo Kennedy, Director at Felbury House Residential Care Home

Dear RebeccaThank you for your great review! It's as much fun for us as it is for our Residents and families to throw a good party! I'm glad you had such a good family occasion at the Mexican party as that's the memories we want to remember. We look forward to celebrating with you at the Christmas party soon too. Thank you for all your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill W (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we took mum into Felbury House Residential Care Home in March this year, she was very frail, within a week she had already put on a little weight and was looking much better. The staff are so caring to both mum and us as the family, nothing is too much trouble. The home is very clean, the doctor
comes in weekly, optician as needed. Lots of activities and trips. Really pleased we were able to get mum into such a lovely care home.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your lovely review, we are so pleased how well your mum has improved physically since her arrival, but also how she makes every effort to join in everything on offer. Only yesterday I suggested tennis club which she said she couldn't do but then did it anyway! We love caring for her and are glad she has settled so well. Thanks so much for your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian W (Son-in-law of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Felbury House since March 2024. Her care has been excellent, with regard to her medication regime, nutrition and social needs.
The home is always presented very well, the staff are professional but also very friendly and caring at the same time. Social gatherings
and outings are a regular feature for residents.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Dear Brian, thank you very much for your kind review. We are working hard to ensure that even after the first six months we continue to establish your mother-in-law's preferences and choices and ensure that she is happy with our care. It takes time to get to know a person as an individual and not just an "elderly person" who arrives with us and we make it our priority that she eventually feels that Felbury House is her home. Thank you for your continued support!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne W (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who had been in her own home with carers and myself was becoming more unable to cope. Felbury House was a lifesaver for both Mum and us. The carers are a wonderful bunch of people who are attentive, compassionate and caring. Felbury is like home from home with home-cooked food, bed and room made
and tidied each day, someone there to attend to any needs that arise and a GP visit each week if needed, giving peace of mind for us as a family knowing Mum is safe.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

We are so glad that we've been able to provide support not only to your mum but to the whole family, it's what makes our job so rewarding to see family dynamics relax without the burden of care and the stress this can cause. Thank you for bringing your mum to our home, she is always so keen to enjoy and engage in our activities and it's nice to know we have been able to support her in this positive change in her life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Damian A (Grandson of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience at Felbury that my grandmother has had has been wonderful. There is always some kind of activity and entertainment going on for the residents which always seems to be enjoyed by both residents and staff. The staff have been amazing and nothing is too much for them. It is a great comfort
for the whole family knowing that my grandmother is well looked after and happy.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thanks so much for your kind review, it is lovely to care for your lovely grandmother and especially have all her family come and spend time with her. Our trip to Buckingham Palace with her granddaughter will always hold special memories for all of us! Many thanks


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin R (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who passed away in mid-February 2024 aged 101, spent her last 18 months at Felbury House and benefitted from security, comfort and companionship and probably the happiest months of her later life.
My brother and I also benefitted from her transition to a care home especially a small one
where she wouldn't be overwhelmed and where staff were always so professional and caring, particularly in Mum's last days, and so welcoming to us as visitors.
Given her age, mobility and vulnerability, Mum had a private, ground floor room adjacent to the management team's office and within easy walking distance of the dining room and lounge area. Her room was always kept clean, well well-heated and provided everything she needed and the catering team quickly understood and met Mum's dietary preferences.
Felbury House has a calendar of on-and-off-site activities to meet all tastes and haircare and footcare appointments are regularly available.
A great care home in a lovely, country setting.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you so much for your kind review, which we will have pleasure in sharing with the team. Your mum was such a wonderful, inspiring lady: so physically and mentally well for 101 right up until her peaceful passing, it was our pleasure to care for her, she is sorely missed by us all. It has also been a pleasure working with such a loving and supportive family, thank you for your continued support. Kindest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina K (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was very happy at Felbury House, it’s a cosy and comfortable home and the residents are very well looked after.
The staff are wonderful, so caring and attentive and a credit to the home.
I would recommend Felbury House to anyone looking for a safe and caring environment for their loved ones.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Dear Christina,
Your dad was a gem, we loved caring for him. We will all miss seeing him and you. The team really appreciate the feedback left for them, thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Toby M (Stepson of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was initially very reluctant to be moved into a care home but luckily found himself at Felbury where he was extremely well cared for. Lovely people, great location and much more personal than many other care options. I'm so glad we found Felbury and can't thank them enough for making his
last year of life a happy one.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you so much for your kind words and feedback to the staff, which they really appreciate. Your father-in-law was such a lovely gentleman and is missed by all at the home, we are glad we could make his final chapter a good one. Thank you for your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura S (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to express our sincere gratitude for the wonderful care that Felbury House Residential Care Home provided to our mum during her stay between June 2022 and July 2023, the team provided exceptional care and support.
From the moment we first visited Felbury House, we were impressed by the warm
and welcoming atmosphere and the kindness and professionalism of the staff. Throughout Mum's stay, she was treated with the utmost respect and dignity and she was attended to with care and compassion. Knowing that she was in such capable and caring hands brought us peace of mind during a difficult period in our lives.
We were impressed by the level of communication and transparency that the team provided. We were kept informed about Mum's care plan and any changes that were made and we felt confident that she was in good hands at all times.
Overall, we cannot thank them enough for the wonderful care they provided to Mum and would absolutely recommend them.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Your mum was a wonderful lady and so much fun to be with. I could guarantee whatever was going on, she was up for trying and doing everything: the exact spirit of who we love living at Felbury. Your mum was such a pivotal part of our Felbury family and is sorely missed by all.
A celebration of how life should be lived, she showed us all.
Thank you so much for allowing us to be part of her life.
Kindest regards,
Jo.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan T (Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
I came in for one week of respite care to see what the care home is really like.
Excellent carers, food, outings, entertainment etc.
I rate it 9.9/10.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brendan R (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent 18 months in this lovely home. The house itself is very nice and comfortable. The rooms are lovely as are the communal areas and garden.
The biggest attribute of this home are the staff both management and carers. They are a truly lovely group of caring, kind and compassionate
people who looked after our mum with such dedication and show much love.
The food given to residents is all home cooked and the dining experience is excellent. The residents are always kept entertained with daily activities and often trips out.
I would thoroughly recommend this lovely home.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your very kind review. We all adored your mum and she will be missed by all. She was always in a good mood, always keen to be social and had some beautiful and interesting stories to tell.
Your kind words will be appreciated by all the staff, you and your family have been wonderful to work with and we will miss you all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan L (Sister of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in Felbury House for six years and would have remained if his health had not deteriorated. Felbury is comfortable, home-from-home, with a peaceful and friendly atmosphere. My brother, bless him, is not the easiest of people to deal with, but everyone at Felbury was patient and understanding
of his needs.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

It was a pleasure to care for him, and he is a character dear to our hearts; we all miss him and wish him a comfortable and peaceful final chapter.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise B (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Felbury for their care, support and patience during mum's time at Felbury. We were so impressed with the care given. Mum is now settling in to her new Nursing Home. We would highly recommend Felbury House for comfortable, secure and happy home-from-home care. You have all
been marvellous - thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allie G (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and caring staff.
Happy atmosphere.
Clean, tidy and efficient.
Excellent food and kind manner.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Dear Allie
Thank you so much for your kind review. We are glad we could be there for you. Jo


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter R (Son of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Lewy Bodies Dementia and has been a resident of Felbury House since January 2022. She has settled in well and is extremely well looked after by the management and staff. She loves company and has enjoyed making friends with residents and carers. Felbury staff are all very professional
and kind. She has some favourites but I won’t reveal their identities! Felbury House is very different to most other homes I’ve visited; firstly the Surrey Hills location is stunning and secondly there is a genuine family feeling to the place. Whilst it’s not 100% perfect it’s not a bad place to live when you need constant care and supervision.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your review, we really enjoy caring for your mum: she is such a wonderful lady!
Many thanks for your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Felbury House Residential Care Home has made such a difference in our lives. My mother is safe and happy, and I don’t worry anymore. It’s a lovely home, just the right size, so the carers know all the residents and their families. I have great admiration for everyone working at Felbury House. They are
always cheerful and call both my mother and I by name, tell me any news or funny thing that happened. I highly recommend it to anyone looking for a safe and friendly care home for a loved one.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your lovely review! It is such a pleasure to care for your mother, and she and you are definitely a pivotal members of our Felbury family. I note only a 4/5 for cleanliness, so if there is something which you would like to let me know, I would be keen to find out what we need to do to improve. Please feel free to email me directly or just let us know in the office, and we will make sure it is dealt with!
Thank you for your continued support of the home, it's been a tricky couple of years, but we are enjoying getting back to normal. I hope you will be joining us for our trip in September. (Please let me know if either date suits you - 22nd or 29th?).


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon P (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Summer BBQ with residents and families, Mum's first BBQ at Felbury House Residential Care Home, all the staff put on a brilliant afternoon for the residents, plenty of excellent food. The staff worked really hard in the heat, and it went down really well. It was nice to meet the families of other residents
as we are all in the same situation. Special thanks as well for all the outings arranged by Felbury House, and Mum really looks forward to them and having time outside.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Dear Simon, we are so glad to hear you enjoyed our summer BBQ. It really was so lovely for us to be able to invite everyone in again at last! We hope it is the first of many social gatherings again. We are so pleased that you and your mother are happy with everything: thank you so much for the 5-star review! It really is our pleasure to care for your mother; I am so pleased she has settled into Felbury's life so well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Felbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Felbury House Residential Care Home is calculated as follows: ( (163 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Felbury House Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Feb 2025

Single bedroom with en-suite bathroom & kitchen overlooking the countryside


Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jo

Jo Kennedy

Job Title: Provider

Joined: 2011

Jo and Stephen Kennedy built and have owned Felbury House since 2011. They also run a sister home in Hook Heath which has been the family business since 1983.
They are committed to providing an affordable luxury home where people can live the same way that they would live in their own home.


Frequently Asked Questions about Felbury House Residential Care Home

What types of Care is Felbury House Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Felbury House Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Felbury House Residential Care Home have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Felbury House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Felbury House Residential Care Home to the centre of Dorking?

4.4 mile(s) as the crow flies, distance by road may be significantly further.