Felbury House Residential Care Home

Felday Road, Holmbury St Mary, Dorking RH5 6NL
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9.9 68 Reviews
  • Felbury House Residential Care Home, Dorking
Felbury House Residential Care Home has a family history of over 40 years in running care homes.

They run the home how they would want to live in it and they want you to live here in the same way that you would live in your own home.

70% of the staff have been with Felbury for 5+ years and all are trained to support and encourage independence and dignity at all times. All staff are encouraged to train vocationally and most hold NVQ/QCF level 2 in Health & Social Care as a minimum. However, kindness cannot be taught and this is the core skill they look for when recruiting.

Felbury House Residential Care Home is a luxury 2012 development, designed to suit comfortable daily living for those with care needs. Spacious suites with kitchens and studio apartments are available for long-term residential needs and also for temporary respite (when available), with the scenic surroundings of the picturesque Surrey hills and looking across to Leith Hill - in the stunning village of Holmbury St Mary where they actively support the local church, school and surrounding pubs and small businesses - an ideal location for individuals to achieve a balance of life with care and still involved in community.

Felbury House remained a covid-free home throughout the pandemic due to innovative measures taken and diligent infection control standards.

Personal care needs are met individually based on meeting with you and having an informal chat.

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Care Provided by Felbury House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Felbury House Ltd
  • Person in charge
  • Sarah McLeod and Kirsty Davey (Registered Managers)
  • Admission Criteria
    • Stay for a 4 week trial/holiday to see if you are happy before deciding
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Felbury House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,249 – £1,449
    • Self-Funded Residential Dementia Care £1,249 – £1,449
    • RESPITE Self-Funded Residential Care £1,249 – £1,449
    • RESPITE Self-Funded Residential Dementia Care £1,249 – £1,449

  • All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
    Extras will only include hairdresser, chiropody, newspapers and any trips using the electric minibus.
  • (these prices are only a guideline, please contact Felbury House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Felbury House do not have any visiting restrictions, they want residents to live here in exactly the same way that they would at own home. Visitors are welcome for lunch (3-course) at a nominal cost of £20 including wine (with 24-hours notice).


  • Parking

  • On site parking available


Felbury House Residential Care Home Reviews (68)

Total of 68, showing 41-60
9.9

Felbury House Residential Care Home has a Review Score of 9.9 (9.866) out of 10, based on 16 reviews in the last 2 years. Over all time Felbury House Residential Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from P B (Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very kind and helpful.
I am very happy at Felbury.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for your kind comments P B, we are very happy to look after you!


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Review from J F (Daughter of Resident) assisted by family/friend published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Christmas spread was lovely.
Most of the team are friendly but some are not, they undertake their tasks and just walk out of the room without saying a word. The doors to each room are left to slam when entering or exiting which is very unpleasant.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you for the constructive feedback received, we were obviously concerned with your comments and after speaking with you in person and then discussing the issue with staff: we hope that your concern has now been corrected to your satisfaction. The manger and senior team are always available for you to speak to should you have any further issues. We want you to feel content with our care at all times, we can only achieve this if you tell us when we get things wrong so thank you for voicing your concerns.


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Review from Deborah P (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that mum received over her three-year stay at Felbury was always kind and compassionate and when her needs become more demanding over this time, her care plan was adjusted to meet these needs. We were always consulted and kept informed every step of the way. The last few months had been particularly
challenging for mum's team of carers and it gave the family peace of mind to know that she was in very capable hands. We cannot thank them enough.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

We are so sorry for your loss. Thank you for taking the time to send us a review.
"Mum" was such a pleasure to care for, a wonderful, interesting lady, who was worldly and wise and who will be missed by us all.
We look forward to celebrating her life with you tomorrow.


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Review from Alan E (Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having reached 89 and still being reliant on being able to drive into my local town, Dorking for my shopping needs, I decided to call it a day and move into a local care home. So here I am in the lovely village of Holmbury St Mary, being well fed and cared for at Felbury House.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Thank you. If I may say, you are one of a minority of people who have ever called up and said, "I am looking for a home for myself", you put your trust in me and Felbury when we first met and it makes me really happy to know that you feel you made the right decision for yourself. I strongly believe in empowerment and independence and you are a champion of both, thank you for making our service here so worthwhile.


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Review from Nic B (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, we have had no complaints. Quite the opposite. All staff are delightful and appear to care genuinely about all the residents. Staff patience, willingness to go that extra mile and general demeanour are wonderful and really appreciated by our entire family. The home is kept clean and the
atmosphere is friendly and welcoming. Much thought is given to the day-to-day quality of life as well as celebrating birthdays and events which are always with very popular live music. We love Felbury House - thank you.

Reply from Jo Kennedy, Partner at Felbury House Residential Care Home

Ah what a wonderful review! Thank you so much!
The support and positivity you bring to your mum and to the home is really appreciated: it makes a sometimes challenging job so much easier when we are able to work with you as a team and as your mum proves; this is how people thrive.
Hurrah for happy families!


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Review from J P (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Felbury House for six years and I cannot thank the staff enough for all their care. It is a family-run home and this is very evident with the staff taking time to get to know the residents which made such a difference. I was listened to and aware of everything that was happening.
It was reassuring to know that there was always someone to talk to if there were any concerns. Nothing was too much trouble. The care at the end of my mother's life was exemplary, making a very difficult situation as easy as possible. I could not recommend this home more highly.

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Review from Douglas J (Respite Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My deep apologies to you both for not immediately writing to thank you for the wonderful stay I had at your outstanding establishment a few days ago. Everything in your celebrated institution was notable: the accommodation, the food, the layout and the eminent staff. You employ a most helpful and efficient
group of ladies to run your business.
I very much enjoyed staying with you and hope, in future days that I can continue to enjoy the experience.
Many, many thanks for your excellent cordiality.

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Review from Linda B (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very quiet home, very well furnished and suitable for the elderly. A home from home. Pleasant and caring staff. The home is situated right in the country, no shops or other facilities near.
We were very glad to be able to find a room for dad here for the past 18 months. The rooms are a very good
size and big washrooms (no baths). The home has worked hard to provide everything dad needed. It was always easy to discuss anything with the management. A sunny conservatory and very pleasant courtyard for sitting when the weather allows.

Reply from Jo Kennedy, Owner at Felbury House Residential Care Home

Thank you for your comments. Please, may I just correct that we have a mixture of "wetrooms" and bathrooms (with Apollo walk-in baths), each room is decorated differently to each person's personal needs.
I am sorry that you also felt our activities are only satisfactory; especially when we make such efforts to take your father out on one-to-one trips as his choice - only this week taking him to his favourite restaurant in Stenning which is an hour's drive away. We try to provide activities for each person as an individual and we know that not everyone enjoys group activities. We do our best to accommodate a variety of choices and are sure that no other homes go to such lengths to take people out on one-to-one trips.


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Review from J H (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for saving us!


I and my husband were both in hospital, staff came and recommended Felbury House Residential Care Home when we both needed to get out of the hospital. We've been here for 9 months and we have our good and bad days still, but the staff are very helpful. We feel that we have

been rescued by you.

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Review from M J D (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have nothing but praise - I could not be better looked after by management and staff.

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Review from A C (Niece of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Aunt has been in Felbury House Residential Care Home since August 2017 during this time every need that has been required by her has been met.
Her room has been made very comfortable for her with all her own furniture books and family photographs.
Her personal needs have always been met, staff
have tailor-made her own special diet. Staff have taken her to hospital appointments and stayed her she has also enjoyed outings with other residents. Each time she has made a request the management has listened and acted on it if physically possible. We have always been made welcome at Felbury House and feel confident that our aunt is always comfortable and well looked after although she missed friends from the area that she used to live in.

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Review from Simon P (Friend of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Felbury House Residential Care Home and he is always happy and well looked after.

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Review from S P (Friend of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come in weekly to visit my friend. I cannot fault the home in any way. My friend is at the happiest she has ever been. The staff are always friendly and welcoming. The food is great and there are always activities to join in and outings to go on.
They attend to her needs personally and are always
available to speak to. One day I hope to move into a home as nice as Felbury House Residential Care Home.

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Review from Keith S (Son of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home always appeared to be very caring and when he had a UTI, they arranged for tests and took him to hospital for treatment. The staff always acknowledged him and he is sorry to leave but needs more nursing than the care home can really provide.

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Review from Louise T (Daughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Felbury House is a perfect blend of kind and caring staff within warm and well maintained, countrified surroundings - residents enjoy a real 'Home from Home' atmosphere. The owners of Felbury House take a very active role in the day to day running of the business and are always available to respond
to any questions or queries, which we as the family, living at a distance, greatly appreciate! The care staff are always available, friendly and extremely patient. We would certainly, highly recommend the care facilities and accommodation provided, at Felbury House.

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Review from Janet C (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of the residents and I think it is an excellent care home all round.

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Review from Sadie M (Sister of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is resident at Felbury House Residential Care Home and says it's like home. She is very happy there.

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Review from Corinna O (Daughter-in-law of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felbury House was recommended to us by a friend whose mother was already resident. We were not disappointed by the recommendation. We found the manager and staff extremely professional and they have always been warm, caring and friendly. The care home itself is clean and fresh with a homely feel about
it. Everything was made as easy as possible for us with nothing being too much trouble. In her last few days, my mother-in-law received outstanding care and compassion by the staff who kept us fully informed and welcomed us whatever time of day or night.

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Review from Jackie L (Friend of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am friends with the resident. Excellent activities and excellent hairdresser.

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Review from Marina S (Niece of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff. Friendly atmosphere, lots going on good communication via phone, email and post. Long service staff who know the residents well. Very welcoming to visitors. Happy residents.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Felbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Felbury House Residential Care Home is calculated as follows: ( (163 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Felbury House Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Feb 2025

Single bedroom with en-suite bathroom & kitchen overlooking the countryside


Awards / Recognitions (4)

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Meet the Team (1)

Jo

Jo Kennedy

Job Title: Provider

Joined: 2011

Jo and Stephen Kennedy built and have owned Felbury House since 2011. They also run a sister home in Hook Heath which has been the family business since 1983.
They are committed to providing an affordable luxury home where people can live the same way that they would live in their own home.