Jubilee Court

Hayward Close, Stevenage SG1 5BS
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9.5 66 Reviews
  • Jubilee Court, Stevenage
Jubilee Court is situated in a quiet residential area of Stevenage and provides a number of care options including residential care, specialist dementia care and short term respite care.

The interior of the home includes a number of beautifully designed open plan lounge-diners, each with its own kitchenette, helping to reflect a relaxing domestic environment and all complimented by a contemporary interior décor.

Jubilee Court features the Quantum Care Plaza which includes a hairdressers, a shop and a Best Friends Café, which is the perfect place to sit and relax with visiting family and friends, over tea, coffee and other refreshments.

Each of the bedrooms in the home is en-suite with a shower and is fully furnished. They also benefit from wi-fi connectivity, a nurse call system and a flat screen television.

The beautiful landscaped gardens include patios and occasional seating areas situated along a meandering walkway. There's also a small wooded area and raised platers. The garden is the perfect place to relax in during the warmer months.

Jubilee Court has a dedicated activity worker who ensures that there is a wide range of activities on offer each week so there is always something to get involved with.

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Care Provided by Jubilee Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Melissa King (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Jubilee Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,397

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Jubilee Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Jubilee Court Reviews (66)

Total of 66, showing 1-20
9.5

Jubilee Court has a Review Score of 9.5 (9.478) out of 10, based on 31 reviews in the last 2 years. Over all time Jubilee Court has 66 reviews.

Overall Experience

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Date Published

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Review from B S (Son of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the treatment of our relative. Cannot fault anything. From the moment we enter the care home, all staff that we encounter are@ polite, pleasant and very happy. All staff are very good. It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.

Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for your really lovely feedback. It's heartwarming to hear that you feel so welcomed and reassured when visiting your relative. Our team takes great pride in providing compassionate, high-quality care, and knowing that this brings you peace of mind means so much to us. We truly appreciate your kind words and will be sure to share them with our staff.


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Review from Sharon I (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at jubilee Court. He is being looked after by the lovely staff who attend to all his needs. They provide him with exceptional care, meals and entertainment which give my dad a better quality of life. The accommodation is outstanding, he has a lovely room with an en suite, TV, and
all his needs. I would highly recommend Jubilee Court for your loved ones and cannot fault the level of care they provide.

Reply from Jo Currell, Marketing and Event Co-ordinator at Jubilee Court

Your words mean everything to us! Providing compassionate care and Personalised attention to each of our residents is at the core of what we do.


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Review from Colin L (Husband of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We made a family decision that a care home would be the best for my darling wife. Jubilee Court was convenient geographically and we know its provenance of Quantum Care. The manager visited us at home and invited my wife to come and stay at Jubilee. It would be good to say that it was all plain sailing
but no decision like this is without its problems. My wife hated having to stay here and despite all our best endeavours she still wants to come home. Though we recognise that we could not look after her here.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

Thank you for taking the time to leave your feedback. We appreciate moving into a care home is a big change and can be a challenging time for residents and their families. Sometimes it can take a little while for residents to settle into a new care home. I will pass your review on to the care home manager at Jubilee Court.


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Review from Caroline G (Daughter-in-law of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home with such friendly and welcoming staff. Very homely communal areas. Lots of activities and entertainment provided. A real home from home feel.

Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you so much for your kind words. We're really pleased to hear that you find Jubilee Court to be welcoming and our staff so friendly. Creating a warm, homely atmosphere is something we take great pride in. We're also delighted that you have mentioned our communal spaces and the variety of activities and entertainment we offer - keeping our residents happy and engaged is at the heart of what we do. Thank you again, we will make sure your feedback is shared with our team.


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Review from Martin C (Son-in-law of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The most appalling experience a family could have. My mother in law went to Jubilee in October 2024 and was delayed getting there because of breaking her hip. She was in extreme pain in the home and in late stage dementia. The Home tells you they can handle all cases of dementia including aggression
and challenging behaviour. This is not true at all and at the first sign of difficult behaviour they sectioned her despite not getting her to take her meds on a regular basis which would have improved the situation. We have got this decision overturned as it was not lawful but have not had one word of apology from the home. Take it from me - don't choose Jubilee for your loved ones.

Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for sharing your feedback. It is incredibly valuable as it helps us identify ways to enhance the service we provide to our residents and their families. At Jubilee Court, we are committed to delivering a high standard of service and can only apologise if your experience has fallen short of this expectation. As discussed previously on another review relating to this issue, we understand that the results of an investigation by the senior team have been shared with you. From time to time we feel that we should involve an external professional team to advise us and it was that team that made the sectioning decision. It's always our intention to deliver excellent care and strive to do so each and every day.


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Review from Derek L (Husband of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the manager and your staff for making Christmas such a special occasion at Jubilee Court and a wonderful new year on January the 1st. I know my wife and the other residents had such a joyous time thanks to your wonderful hard work.

Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you so much for your review. We are delighted that your wife and other residents had such a wonderful time over Christmas and the New Year. Our teams work hard to make these occasions really special so we will be sure to pass on your kind comments to our team at the home.


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Review from Alf L (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had advanced Lewy body dementia and moved into Jubilee Court in February 2024 (Yew Tree).
The care mum (and the other residents) received was outstanding. Staff spent quality time with them, they knew each resident and what their needs were, and they treated them like they were family. I regularly
saw staff holding residents hands, giving them hugs and appropriate affection. My mum loved her carers and would often blow them kisses when she saw them (which were returned).
Residents were free to roam within the care home, and sometimes when I visited, I'd be told mum was in Lily Lane. When I walked in, often I'd sit and not interrupt as mum was having a lovely time, taking tea with other residents and the carers - I didn't want to interrupt her fun!
Mum was involved in many social activities run by the activities team and this really helped to stimulate her improved her motor coordination and cognitive ability.

Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you so much for taking the time to write your review. Thank you also for your positive comments regarding our home, our team and the care we provide. We are really pleased that your Mum was so happy at Jubilee Court and that you feel that the care is outstanding. We will make sure that the team are aware of your feedback. Thank you again for your kind words.


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Review from Julie M (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We chose Jubilee Court for my darling mother who had advanced dementia. We were advised that Jubilee Court could cope with my mother's dementia following a home visit by the Manager. However, we couldn't have been more disappointed by the quality of the staff, their lack of care, their high percentage
rate of not providing drugs or personal care etc. Due to a number of factors at the home, this led to my mother being sectioned. We were able to get a full discharge very rapidly and Mum is now very happy in her new home. Really think carefully if your loved one has advanced dementia and if Jubilee Court is the best place for them.

Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for your feedback. Feedback is always really important for us as it helps to identify areas where we can improve the service we offer to our residents and families. We pride ourselves on offering a high quality of service at Jubilee Court and can only apologise if this has not been your experience. We understand that your concerns have been raised with the Senior Team and that an investigation has taken place, the results of which have been shared with you. Once again, we are very sorry that you feel the experience at the home did not meet your expectations.


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Review from Sheila T (Partner of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner had a respite placement in Jubilee Court in September. The manager came out and did a thorough assessment, this has not happened with previous respites in other care homes. He had got Alzheimer's disease. Lovely room, friendly staff and the most dementia friendly respite I have witnessed
so far. There was a picture of a Land Rover on his door which he loved. I was impressed with this personal touch. My friend visited and she was also impressed with what she saw. Hoping to get more respite later this year. There was a distinct lack of agency staff which proves they are able to retain staff. I was quite stressed and tired and really needed a respite break. Thanks to all the staff, receptionists, cleaners, catering, manager and all the nurses who provided personal care. I would highly recommend Jubilee court. Thanks again.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

We truly appreciate your feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.


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Review from P M (Sister of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Jubilee Court in any way - Is run extremely well and the staff are all pleasant and welcoming and will deal with any problems you may have.
'A truly great place.'

Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality and care.


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Review from J B (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a lovely caring staff. The unit manager gives regular hugs to my Mum. There are lots of activities each week, the entertainment manager is fantastic. Sometimes there are trips out as well. I had to choose this care home during the pandemic and have never regretted my decision.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

It warms our hearts to hear such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.


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Review from C B (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst the standard of care was good, the recent changes to the management team appear to have made subtle but impressive improvements. The refreshed decor has merely enforced this observation.
In her own words, Mum is very happy in her new home and appears to be very content and relaxed now that she's
well settled in.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your loved one means the world to us!


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Review from A B (Friend of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Jubilee Court for many years ago now. Previously I was visiting another friend who has since died. I now visit another friend. She has settled in very well and the staff encourage her to join in with several activities. The staff are very welcoming to families and the residents.
I always enjoy going there. The residents are treated so well.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure every resident receives the highest quality of care.


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Review from D O (Son of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mother has been in Jubilee Court since 9th Jan this year. We have noticed a marked improvement in her well-being, eats regularly, is dressed nicely, and is fed and watered well. The big plus is the staff administering her medication, this has seen her visual appearance improve and she is sleeping
and eating better, due to the fantastic care.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

Thank you for taking the time to share your positive experience with us! Hearing that our care home is making a positive impact on your Mother means the world to us!


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Review from Sharon H (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and friendly, the rooms are a good size and really like the fact that we can make it as homely as we like with lots of Mum's own things.
The activity team are excellent there is always something going on, with trips out and visits from lots of organisations i.e schools,
churches, dog visits, drama groups etc.
They also encourage residents to get involved in daily tasks like washing up, hovering etc which all help with stimulation and making people still feel useful. Mum loves keeping busy.
The laundry services could do with a bit of improvement, whites don't stay white for long.
But I walk away from visits feeling that Mum is safe and well looked after, which gives me peace of mind.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority!


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Review from Tricia K (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and caring towards the residents but also I have found them to be very supportive towards myself (I have struggled accepting putting Mum into care). The home is kept clean and smells nice. Reception is welcoming and I like the open door policy for visiting anytime. The staff
have kept me updated and worked with me to sort out any issues (health, etc).
The activities team are great and try really hard to encourage people to join in. The stimulation has been so good for my mum. I would like to say thank you to everyone at Jubilee Court, they do a great job.
The food is ok but could be improved a little.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Our team at Jubilee Court will be delighted to hear your kind words. Wishing you a great day!


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Review from V T (Sister of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very professional and yet so friendly. The rooms are light airy and well-furnished. My sister is now a happy more confident person since she has lived here. I feel very comfortable when I visit and when I leave I know she is having the best of care.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you for taking the time to share your positive experience with us! Hearing that our care home is making a positive impact on your sister means the world to us. Have a wonderful day!


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Review from J W (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond caring for the residents. They treat my dad as an individual and look after him as a valued member of the community.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care!


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Review from G H (Son of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The majority (greater) off the staff are brilliant, attentive, personable, professional and good-humoured. Communication of mum's needs is very good. Occasionally and especially when more temporary staff are required, there is an understandable lack of continuity and sometimes conflictingly so. I am
empathetic to staffing issues but not when it impacts my mum's welfare. Relayed in moderation and overall very happy with Jubilee Court and team.

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Review from J M (Son of Resident) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father moved to Jubilee Court, I have been impressed by the care he receives. He is always taken care of by the staff and I don't have to worry that he's in good hands. The home is always clean and tidy when I visit and the staff always welcoming. The staff have called me straight away when
Dad has had falls, which I appreciate.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you for your comment. The team at Jubilee Court will be delighted to hear your feedback.


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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Jubilee Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Jubilee Court is calculated as follows: ( (261 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (20 Very Poors x 1) ) ÷ 368 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Melissa

Melissa King

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Nathan

Nathan Burton

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


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Gosia Rudnik

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


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Janet Holmes

Job Title: Administrator

I enjoy the variety that comes with my role as Administrator at Jubilee Court. It’s a very busy home and no two days are the same.


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Rebecca Barber

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.


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Tina Hodgson

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.


Frequently Asked Questions about Jubilee Court

What types of Care is Jubilee Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Jubilee Court provide?

Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Jubilee Court have?

There are 91 Single Rooms.

What are the Facilities & Services at Jubilee Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Jubilee Court to the centre of Stevenage?

0.8 mile(s) as the crow flies, distance by road may be significantly further.