Jubilee Court

Hayward Close, Stevenage SG1 5BS
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9.5 66 Reviews
  • Jubilee Court, Stevenage
Jubilee Court is situated in a quiet residential area of Stevenage and provides a number of care options including residential care, specialist dementia care and short term respite care.

The interior of the home includes a number of beautifully designed open plan lounge-diners, each with its own kitchenette, helping to reflect a relaxing domestic environment and all complimented by a contemporary interior décor.

Jubilee Court features the Quantum Care Plaza which includes a hairdressers, a shop and a Best Friends Café, which is the perfect place to sit and relax with visiting family and friends, over tea, coffee and other refreshments.

Each of the bedrooms in the home is en-suite with a shower and is fully furnished. They also benefit from wi-fi connectivity, a nurse call system and a flat screen television.

The beautiful landscaped gardens include patios and occasional seating areas situated along a meandering walkway. There's also a small wooded area and raised platers. The garden is the perfect place to relax in during the warmer months.

Jubilee Court has a dedicated activity worker who ensures that there is a wide range of activities on offer each week so there is always something to get involved with.

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Care Provided by Jubilee Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Melissa King (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Jubilee Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,397

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Jubilee Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Jubilee Court Reviews (66)

Total of 66, showing 21-40
9.5

Jubilee Court has a Review Score of 9.5 (9.478) out of 10, based on 31 reviews in the last 2 years. Over all time Jubilee Court has 66 reviews.

Overall Experience

  • 52
  • 8
  • 4
  • 0
  • 2

Date Published

66
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Review from A C (Granddaughter of Resident) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent quality of care. Staff genuinely care for patients needs and wishes as well as family input. Staff and management have been particularly helpful with medication distribution and very good at liaising with the hospital appointment as necessary. Easy transition from moving home into the care
facility. Prices are very high and I feel are unfair to the resident if they wanted to invest more in leisure. Overall, lovely home with warm welcome at desk.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you for your comment. The team at Jubilee Court will be delighted to hear your feedback.


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Review from Lesley S (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final few months at Jubilee Court. In the short time she was a resident, Mum was well cared for by experienced members of staff who were clearly dedicated and hardworking. Mum often commented they “looked after me” and she seemed content and felt safe. The team were always friendly
and helpful and showed much compassion in her final days and to us, her family, they couldn’t do enough. I would highly recommend this care home.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good day and thank you for sending us this review, we are appreciative.
Your mother was a lovely woman and we miss her as I'm sure the family does as well.
Take care and have a good day.


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Review from S B (Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for five weeks (six days of which were in hospital for a replacement hip operation) and have met with nothing but kindness, care, respect and a very cheerful atmosphere. Nothing is too much trouble for any of the carers or any other member of staff and all are a credit to the company
they work for!

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you for your comment. The team at Jubilee Court are delighted to have you stay with them. Wishing you a great day!


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Review from Sharon J (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to living overseas this has been the first visit to see Mum in Jubilee Court. As soon as we walked in to see Mum we instantly could see how at home she was. The atmosphere is warm and inviting and all of the staff have been beyond kind and friendly. Visiting Mum over the last three weeks we have
not found one member of staff we didn't warm to. We can return to Australia knowing full well that our precious mum is with such wonderful, caring and kind hands. Great comfort has been bestowed on both Mum and ourselves. Knowing the amazing support is being given by such a professional caring team. A huge thank you to one and all.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you very much for these very kind words, your mother is a lovely woman and we are thankful to have her spend some time with us at Jubilee court. Have a lovely day!


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Review from Philip M (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Of course, there's room for improvement, always will be, but the state and smell of the carpets needs looking into. The first thing you see is the carpets, they are tired and smell. The staff are brilliant the layout is good, the care my father receives is good, the cleaners do a grand job but are fighting
a losing battle with the carpets, it's not a good impression when you walk onto the units. Staff 10, care 9, cleaners 9 food 9 but carpets 2.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good morning and thank you for the review. I am really sorry to hear about your experience at the home.
Your feedback is important to us and has been shared with our facilities department. Have a good day.


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Review from Julie M (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move Mum into a care home followed the week after my dad had been taken into hospital (he sadly passed away the following week between Christmas and New Year). After a quick telephone call and a visit with the manager, I instantly knew that this is where Mum should be. Under the circumstances
Jubilee Court were amazing. They welcomed Mum and she settled in easily, my anxieties soon passed after such a stressful time. The staff are caring and always have time for a chat with me. They know Mum and her needs well now and I don't think I could have found a better place for her. Any worries I have regarding Mum are dealt with. The reception staff are helpful and always greet you with a smile and a friendly chat. The entertainment team are excellent and always try to encourage Mum to join in.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you very much for taking the time to send us a review.
We offer our sincerest condolences on the passing of your father.
Your mother is a wonderful woman and we enjoy our time with he. Please continue to visit and let us know if we can support the family in any other way.
Have a lovely day!


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Review from D G (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems happy and well looked after. Staff are attentive and friendly to the residents.

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Review from Heather T (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now my mum has settled into care, we, as a family, are more than happy with everything. The level of care and affection is wonderful. The only thing that leaves room for improvement still is the food, but I think it's improved more recently.

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Review from Helen A (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since July 2022 and she sadly died on the 13th March 2023. Throughout her stay she was treated with kindness and respect and enjoyed the interaction with the staff and the many biscuits and cakes offered. When her dementia got worse and her behaviour became challenging
at times, the managers and staff tried many different ways to manage this, always communicating with me. When she was poorly the staff were absolutely lovely; very kind and gentle, always trying to offer the food and drink she loved. I wouldn't hesitate to recommend this home to friends and family.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good day and please accept our condolences on the passing of you mother. She was an amazing woman and well loved by all of us. If we can support the family in any way, please let us know.


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Review from J B (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it came to the need to move Mum into a care home, I was very apprehensive having no prior experience of care homes.
Jubilee Court has been fantastic, my anxieties were soon gone. I don't think I could have found a better place for my mum. Fantastic caring staff, who always have time for a chat
and know Mum and her needs.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good day and thank you for taking the time to send us this lovely review, we are especially proud of Jubilee court's team and we are happy to hear you have noticed their kindness. Have a lovely day!


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Review from D M (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional. The reception staff always greet you with a smile. My dad is always washed and dressed and the staff on the unit make him feel cared for. They have helped Dad settle in very quickly which in turn has helped Mum and the family. Entertainment is excellent! Dad really enjoys
the singers.
Jubilee Court is very homely and is one big family.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good day and thank you for sending us this lovely review, our teams are very appreciative. Have a lovely day.


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Review from E H (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, I am confident that my relative receives supportive, safe care and the new manager has taken on board concerns raised and acted on them. My concerns have been around the lack of training and understanding of specific needs relating to dementia. Lack of consistency with approaches, knowing which
staff regularly work on that particular unit and that they know what the care plan says. Staff are always friendly and I always get a warm welcome when entering Jubilee Court Care Home.

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Review from Keith G (Son of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say! As mum passed away recently after four-plus years at Jubilee Court. Caring, fun, considerate and overall a great bunch of people. The care and management, along with the management and communication skills, have been over the moon, making mum's final years very happy, as well as
enjoyable. Well done to everyone.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you for taking the time to send us this review. Condolences to you and the family, mum was an amazing woman and we miss her. Keep safe and call on us anytime.


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Review from Lin S (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my 94-year-old mother - she has Alzheimer's. She now has to be hoisted from bed to chair - she looked very comfortable in the lounge with the other residents.
The "dream team" of carers on Holly are excellent - very friendly to me and excellent with Mum.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

We are happy to hear your mother and the family are content with our lovely home. Your comments are very kind and appreciated. Have a lovely day!


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Review from Chris J (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived happily at Jubilee Court for four and a half years. Sadly her dementia has got worse, so she has moved from the Evergreen unit to the Magnolia unit; the move was seamless. The carers and management of Magnolia are so patient and kind to her. Sadly Mum can't walk anymore but is hoisted.
The wonderful carers make sure she enjoys being hoisted and changed by always making her smile. I would like to say thank you to everyone at Jubilee Court; they do a wonderful job.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you for taking the time to write those lovely comments about our carers. Your mother is an amazing woman, and we try our best every day to make her smile and enjoy her stay with us. We wish the family the very best, and please let us know if we can support you in any other way.
Have a lovely week.


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Review from Dena F (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care has been very good. The carers have been consistently kind and helpful to her and have helped her settle as she became more used to her new surroundings. As a family, we have been welcomed and kept updated on any issues regarding her health and well-being.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good day, and thank you for the review, our carers are well-trained to support elderly persons, and we promise to continue encouraging and updating you on your mother's day-to-day progress and activities. Have a wonderful day.


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Review from Peter W (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jubilee Court has been a wonderful home from home for both my parents and father-in-law. The rooms are bright and cheerful, and the home-cooked food is outstanding. More importantly, the staff are outstanding in the care and kindness shown to the residents. My parents have been extremely happy to stay
here. I have looked at several care homes, and this stands head and shoulders above its competitors. I wouldn’t want my parents to stay anywhere else.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good day, and thank you for the lovely review; your parents are amazing people, and we are very lucky to be a part of their lives. Have a lovely day!


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Review from Jennifer N (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Jubilee Court since November. We chose Jubilee Court because of all the activities that they do with the residents. Now we are out of lockdown; the home is back in full swing. Most days, Mum goes to an activity. The staff really do make a great effort to ensure the residents have
fun. Activities range from gardening, quizzes, bingo, themed parties, and singing, to name but a few. The home itself is lovely and spacious, and the important thing is that my mum is happy there. I like the fact that the staff are all very friendly and always engage in conversation with the residents, making them feel valued as a person.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Thank you for this lovely review of our home; we are especially proud of this home, and the team would be extremely happy to know that mum feels valued and loved here. Keep well, and have a lovely day!


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Review from Fred P (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of the team is an amazing, caring individual. I will never forget or be able to repay the love and care they gave both my parents over the last three years.
Thank you for looking after Mum and Dad and me too.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good day, and thank you for sending us this lovely review; we really appreciate the kind ratings. Have a lovely day!


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Review from Christine J (Daughter of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jubilee Court was Mums home for two and half years until she sadly passed away. She was always happy and very well cared for; the staff from carers, reception, cleaners and kitchen were outstanding, always happy and approachable. The activities team are amazing and make day to day life exciting for
the resident. Even during all the lockdown, they were kept well cared for and kept busy. We cannot thank them enough, and the compassion shown to us when Mum passed away was second to none. Well done, everyone.

Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Good day, and please accept our sincere condolences on the passing of your mother, she was an amazing woman, and we miss her very much at the home. Hope the family continue to stay well and heal from the loss. Thank you for the review, this is appreciated.


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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Jubilee Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Jubilee Court is calculated as follows: ( (261 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (20 Very Poors x 1) ) ÷ 368 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Melissa

Melissa King

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Nathan

Nathan Burton

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


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Gosia Rudnik

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


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Janet Holmes

Job Title: Administrator

I enjoy the variety that comes with my role as Administrator at Jubilee Court. It’s a very busy home and no two days are the same.


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Rebecca Barber

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.


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Tina Hodgson

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.