Jubilee Court

Hayward Close, Stevenage SG1 5BS
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9.5 66 Reviews
  • Jubilee Court, Stevenage
Jubilee Court is situated in a quiet residential area of Stevenage and provides a number of care options including residential care, specialist dementia care and short term respite care.

The interior of the home includes a number of beautifully designed open plan lounge-diners, each with its own kitchenette, helping to reflect a relaxing domestic environment and all complimented by a contemporary interior décor.

Jubilee Court features the Quantum Care Plaza which includes a hairdressers, a shop and a Best Friends Café, which is the perfect place to sit and relax with visiting family and friends, over tea, coffee and other refreshments.

Each of the bedrooms in the home is en-suite with a shower and is fully furnished. They also benefit from wi-fi connectivity, a nurse call system and a flat screen television.

The beautiful landscaped gardens include patios and occasional seating areas situated along a meandering walkway. There's also a small wooded area and raised platers. The garden is the perfect place to relax in during the warmer months.

Jubilee Court has a dedicated activity worker who ensures that there is a wide range of activities on offer each week so there is always something to get involved with.

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Care Provided by Jubilee Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Melissa King (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Jubilee Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,397

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Jubilee Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Jubilee Court Reviews (66)

Total of 66, showing 61-66
9.5

Jubilee Court has a Review Score of 9.5 (9.478) out of 10, based on 31 reviews in the last 2 years. Over all time Jubilee Court has 66 reviews.

Overall Experience

  • 52
  • 8
  • 4
  • 0
  • 2

Date Published

66
9
17
31
35

Review from Mary C (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I received excellent care. The bedroom is always clean and tidy. Would have liked more soya products as I have an allergy. Lack of communication between the doctors and care staff.

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Review from Linda L (Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to Jubilee Court for rehab after fracturing my leg. Staff were very good and caring. Was a clean and happy environment. Food was good and plenty of it.

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Review from Audrey M (Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Jubilee Court for the past three months. It has been a most unhappy period of my life but my burden has been lightened by the kindness and care I have received from the carers and staff at Jubilee Court who not only cared for my medical needs but gave me mental support above
and beyond the call of duty. I shall always remember their kindness and care with grateful thanks. God bless all at Jubilee Court. Long may you provide such care to senior citizens in our times of need! Thank you, one and all

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Review from Dorothy C (Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely and the staff are very friendly and kind. Unfortunately the level of communication between the the unit staff and the office is very erratic and leads to confusion and frustration. Issues such as management of controlled drugs being used on time never seems to be resolved.

Reply from Debbie Gilard, Communications Manager at Jubilee Court

The health and welfare of residents is our priority and we are disappointed that on this occasion the service was not of our usual high standards. We will ensure that your comments are passed to the home team.


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Review from Ellis T (Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody here has been very pleasant and caring. One could wish the carers had more time but they are patient and tolerant of ones little accidents and I have not felt I am a nuisance, although I expect I am.

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Review from Jeannie C (Daughter of Resident) published on 22 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who lived with dementia lived at Jubilee Court for almost 2 years. During this time he was cared for as I believe no one else would have been able to. The staff were amazing in that within the first few weeks they got to know him and what he liked to do, how he liked to potter about and
liked to be busy helping staff. They allowed my father who was an intelligent man to read things to them, and help them with tasks, they played music which he liked and they listened and laughed at his continual jovial banter. My father became difficult to understand toward the end of his life but the staff enabled him to feel he was listened to and understood him which enabled him to maintain his self esteem and keep a sense of purpose. My father also liked to be up and awake at night, this was no problem to the staff, they found him things to do and even assisted him to compile a booklet of events in his life, which in later days could be used by staff as a topic of conversation.
I cannot praise the staff and managers of this home enough, it was a home for my father and as family we were always made welcome. Toward the end of my fathers life when he was too ill to move, we were presented with a bed which enabled us to stay with him right to the end of his life.
Thank you all at Jubilee. xxx

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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Jubilee Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Jubilee Court is calculated as follows: ( (261 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (20 Very Poors x 1) ) ÷ 368 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Melissa

Melissa King

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Nathan

Nathan Burton

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


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Gosia Rudnik

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


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Janet Holmes

Job Title: Administrator

I enjoy the variety that comes with my role as Administrator at Jubilee Court. It’s a very busy home and no two days are the same.


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Rebecca Barber

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.


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Tina Hodgson

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.