What types of Care is Herald Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Herald Lodge provide?

Own GP if required is an additional type of care provided.

What are the Facilities & Services at Herald Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Herald Lodge to the centre of Coventry?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Herald Lodge care home, 100 Canley Road, Canley, Coventry, West Midlands CV5 6AR

Review from V B (Partner of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience

I have received nothing but friendliness and reassurance from all of the staff during, what for me was a daunting task. The whole atmosphere is calm and safe. I was pleased that social outings were available and my partner is becoming more settled as each day goes by. Many thanks to the staff, keep

up your good work.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Herald Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from P L (Wife of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience

My husband has been in care for 2 years, the care is first class and is like a home from home. The staff go the extra mile in everything they do. They make you feel very welcome.

Reply from Clare Sheehan, Careline Advisor at Herald Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise. They work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review from J S (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience

Happy place. Lovely facilities. Great staff. Food is great.

Reply from Clare Sheehan, Careline Advisor at Herald Lodge

We would like to express our gratitude for your positive review. Your positive rating and comments means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review from M H (Son of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been at Heald Lodge for several years.
We are very happy with the care and support she receives there. Staff are very caring and patient, Mum likes the food and care is taken to keep people safe. The home has good facilities and keeps residents entertained with various activities. We are pleased

we chose the home, they work hard to make it feel homely with a family atmosphere.

Reply from Clare Sheehan, Careline Advisor at Herald Lodge

Thank you for sharing such positive feedback about our home. At Herald Lodge, kindness is at the heart of everything we do and are so pleased to hear your mum is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review from P M (Son of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience

We have found Herald Lodge and its staff to be professional, caring and attentive to Mum's needs and always treat her with kindness and dignity.

Reply from Clare Sheehan, Careline Advisor at Herald Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your Mum receives at Herald Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from Paul M (Son of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience

My mother has been in Herald Lodge for 2 years and she is so happy to be there. She feels safe, she tells me how well she is looked after and how good the food is. She enjoys the recreational activities.
The staff have been very pleasant to talk to and keep me well informed of any occurrences involving

Mum and hospital and doctor visits.
I am very pleased with how my mother is looked after. Thank you to all the staff, for how you all look after my mother.

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Review from Ann D (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience

My mother moved in last year and the care and support she has received from the staff at Herald Lodge has been amazing. Their care with dignity has supported the self-respect of my mother as they recognise her capacities and capabilities. Their respect for what she can do, the way they took the time

to find out who she is and the life she has lived have been great in making her feel comfortable in her new environment over the past months.
I must also say that the support they have given me whilst I have adjusted to this new situation has been appreciated. Nothing is ever too much trouble and they always keep me up-to-date on how she is which has made the transition in this situation easier to cope with.

Reply from Lindsey Rudd, Customer Care Administrator at Herald Lodge

Thank you for taking the time to write such a lovely review. It is so important to find out as much about our residents as we can in order to do all we can to make them feel settled and at home quickly. We also know the importance of supporting families and loved ones to ensure a smooth transition. It's wonderful to hear this is having such a positive impact.

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Review from Catherine H (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience

We were very pleased to find this care home for my mum and lucky that they had a room available for her at short notice. It was an anxious time for Mum as she had really wanted to stay in her own home. However, we found a true 'home from home' in Herald Lodge and everything possible was done to make

the transition as easy as possible for us all. The home is warm and comfortable and the facilities are excellent. Everything is spotless and Mum seemed very happy in her room. Every member of staff from managers to carers and domestic staff were kind and supportive and they could not have done more to help Mum and the family. Nothing was too much trouble. Sadly Mum's stay in Herald Lodge was short and she did not get to experience the many activities on offer. I know she would have enjoyed them as there was always something going on that residents could choose to do. Many thanks to all staff for providing outstanding care to my mum, we will never forget your kindness and support.

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Review from W H (Partner of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

It took my partner a little time to settle during which the staff showed great sensitivity to both her and me. She is now very happy, calm and settled in the environment. I am at the home frequently and can only say that the level of care, concern and dedication of the staff to all the residents is

to an exceptionally high standard. Choosing a care home is a traumatic experience and I visited a good number before making my choice. I don't have any regrets and we are both happy people.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for your lovely review. We know it can be difficult when someone moves to a care home but we know that the support and care that our wonderful team shows can be just what they need to help new residents settle. We are so pleased you are happy with your choice and that we can continue to make you both happy.

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Review from Caroline B (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

Every time I visit Dad seems very happy. He enjoys his food. He's always whistling and singing. The staff are very friendly and helpful. Nice wide long corridors. My daughters and I are very happy with his care. The rooms are tidy. My only criticism would be there is sometimes a stale odour on the top

floor, maybe due to accidents with residents and carpet on the floor.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to send a review, we are so pleased that you are happy with your dad’s care and it sounds like he’s settled in really well.

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Review from A B (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience

The stimulation of residents is excellent. The food is superb and plentiful. The building is light and airy and the garden is cared for.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to leave such a kind review for the team at Herald Lodge, we’ll be sure to pass the message along.

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Review from Rob D (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience

Mum was welcomed into the Herald Lodge family last year and the team supported her and the family with compassion, care and professionalism right to the end. Despite Mum's numerous challenges, she enjoyed her time there, her surroundings, relationships with staff and other residents and as a family

we had every confidence that Mum was not only in a caring environment but enjoyed her time there.
Mum leaves a void in us all but it’s a comfort to know she was cared for in her final months.
Thank you hardly seems enough but know that the Herald Lodge family make a real difference to people's lives. Keep up the good work and bless the staff team and residents.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for leaving such a lovely review. We are so sorry for your loss, but we are so grateful that we could be there for your mum and your family. Please know that she and you, will always be part of the Herald Lodge family and you are welcome any time to pop in for a cup of tea and a reminisce.

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Review from Ann H (Sister of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience

My sister has been in Herald lodge for over a year now and I have found the staff cheerful, caring and attentive to her needs. She enjoys walking in the garden and taking part in the activities that are arranged for the residents. Food is plentiful and cups of tea and cake are always on offer whenever

I visit. I like the fact that the terms are all-inclusive which means she can get her hair cut or her nails trimmed regularly. I also like the fact that the staff are smartly dressed, which always presents a good image when first visiting the home.
Overall, I am very happy with the home and the care she receives.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to write a review. Our all inclusive fee is designed to offer reassurance to our residents and their families that there are no hidden costs and all their needs will be taken care of. We always welcome visitors so pop around any time – we will pop the kettle on and get the cake ready!

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Review from Lyn G (Daughter of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience

Mum has been in the home for 4 months and I have found the staff to be the most caring, kind and wonderful people. I have nothing but praise for them all. The home is clean, the food wonderful and they always go the extra mile to make sure that the residents are happy and comfortable.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to send a review, we will pass your comments on to our team as we agree, they are the best.

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Review from D P (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I have nothing but admiration for the whole care team. From the moment my aunt came to visit 4 or 5 times before her admission, the ongoing care and treatment she received. She has been able to form friendships and enjoys having her hair done, and she loves the food.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for your kind words, it’s lovely to hear that your Aunt is taking advantage of all that Herald Lodge has to offer. We will pass your compliments on to the whole care team.

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Review from D H (Grandson of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience

I visit my nan regularly, and the management and staff are so kind and always smiling. I feel the homely feel when I walk through the door and would not have my relative anywhere else. There are always activities she can join in with, and if she does not want to, they do an activity with her. So supportive

and a pleasure to have as part of our family.

Reply from Charlotte Jackson, Customer Care Administrator at Herald Lodge

Thank you for your kind words. It’s so lovely when our homes get the recognition we think they deserve - we are very proud of our beautiful facilities and top class team and we are glad you agree. Thanks again!

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Review from A H (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience

My mother-in-law stayed here for about 15 months but she recently passed away. While she was there, she was looked after with so much care and love that it was a pleasure to see. The staff are wonderful. They keep you informed of everything relating to your loved one and any request is never too much

trouble. I cannot thank all of the staff enough at the home for what they did for my mother-in-law and for being so lovely and caring for her at the end. I will never forget you all.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you so much for your kind words, especially at such a difficult time. We are so sorry for your loss but glad that you think we helped your mother-in-law in her final days. It is incredibly important to us that families feel reassured and informed so that we can try and ease some of the worries that we know you must feel. We are proud of the care and compassion that our staff show to our residents and their families and we can only thank you for acknowledging this here. Please remember you will always be a part of the Herald Lodge family and you will always be welcome to pop in for a cup of tea and reminisce about your mother-in-law – she will be sadly missed.

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Review from Martin F (Son of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience

My mother stayed for three weeks and we were very pleased with all aspects of her care at the home. We would have been happy to continue at the home except that the costs are too high. Once the self-funding ends, there is still an ongoing cost of more than £700 a week, which is not sustainable, so we

have sourced another care home with lower costs.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for leaving this review for Herald Lodge. The care team will be so glad to hear you’ve been happy with your mother’s care. Our fees are reviewed regularly and we ensure that we are always as competitive as we can be in each area. We wish you all the very best for the future, and hope your mother is happy in her new home.

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Review from Neil R (Son of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience

Excellent facilities and staff make Mom's time here as pleasant as possible. Numerous events organised by the home - keep Mom's social skills and mobility as good as they can be.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for your review. It’s so important to our care team at Herald Lodge that our residents feel encouraged to take advantage of our activities and events so that they can live each day to its fullest. We’ll be sure to relay your message to the home.

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Review from Oliver G (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience

Ideal care homes. The name definitely covers what you are looking for. Peace of mind and the decor of the home is exceptional throughout. The resident's room is outstanding and bathroom/en suites, the cleanliness top notch. Made mums move from respite to permanent home go smoothly. Mum has started to

join in the activities and only on the second day. This makes you know you got it right.

Reply from Rebekah Steward, Customer Care Team at Herald Lodge

Thank you for taking the time to review Herald Lodge. How lovely to hear your Mom decided to make her stay with us permanently and that she is enjoying some of the wonderful activities on offer at Herald Lodge. It is so nice to hear you have peace of mind that your mum is happy and enjoying her time with us here. I will be sure to pass on your kind words to the team at Herald lodge.

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