Herald Lodge

100 Canley Road, Canley, Coventry CV5 6AR
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9.8 73 Reviews
  • Herald Lodge, Coventry
Herald Lodge in Coventry has 42 en-suite bedrooms.

Highly trained, caring and compassionate staff support residents.

As well as lots of activities there is a sensory garden to enjoy.

There are a choice of tasty and nutritious meals prepared on-site from locally sourced ingredients.

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Care Provided by Herald Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Pearcey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Herald Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,599

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Herald Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Herald Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Herald Lodge has plenty of onsite parking for visitors.


Herald Lodge Reviews (73)

Total of 73, showing 21-40
9.8

Herald Lodge has a Review Score of 9.8 (9.841) out of 10, based on 14 reviews in the last 2 years. Over all time Herald Lodge has 73 reviews.

Overall Experience

  • 60
  • 13
  • 0
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Date Published

73
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6
14
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Review from David R (Son of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here have been amazing with my mum. She is always really well presented. I know that my mum enjoys their kindness and humour. The home itself is always clean. The food is (apparently) great. I would recommend this to others for sure.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the positive feedback. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Patricia P (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely helpful from the start. An appointment the very next day after the initial phone call. My mother (at 100-years-old) has settled quite well and has no difficulties settling in so far. All of the family agree she is in the right place.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Lesley B (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Herald Lodge is an excellent care home with dedicated, caring staff. My mother has been looked after expertly throughout the last 18 months, especially during the pandemic. We are so pleased she is in such a wonderful, safe place. We cannot recommend it more highly. Thank you.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from A W (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives. Management and staff always do their best.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from T C (Sister of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very positive. All the staff are extremely helpful. I would have no hesitation recommending this home.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Paul D (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In these unprecedented times, I feel the home and management have acted in the best interest of my mum first. Whenever possible the home has respected our situation and thoughts. I feel the home has reacted well to the current situation in protecting all inside the home and external visits to hospital
appointments. The home is caring and keeps us well informed. I feel that my mum is being looked after very well and that she is in the right place.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Celia M (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under the circumstances, at this present time, I think management for the home have done very well in protecting Mum and ourselves. Care for Mum is very good and keep us all well informed of all situations. The staff are always very friendly and helpful.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.


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Review from M C (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the level of service my mother is receiving at Herald Lodge. The staff are very caring and supportive of my mum's personal needs. I feel she is being very well looked after.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review of Herald Lodge and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Carol D (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care and support given by Herald Lodge in taking care of my mum.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Richard S (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Herald Lodge is a very friendly environment for my mother. Staff are always helpful and courteous. They have done their best to ensure my mother is well cared for, this has been especially noticed during the difficult times of Covid.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for your review of Herald Lodge. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Barbara P (Sister of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is and always has been very happy here. The staff are very kind and caring. Nothing is too much trouble. If we have a problem it is dealt with immediately. I can phone up at any time to enquire how my sister is. Up until lockdown I could visit at any time without notice.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from M M (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year with the COVID-19 pandemic, the staff have done a wonderful job looking after my mum and all other residents. The staff are always willing to answer questions and offer advice.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from J C (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff helpful and supportive.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Michelle N (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Herald Lodge in November 2019; the staff and management have been amazing. My dad and his room were always clean and tidy; it was a comfort to know he was being well looked after. Thank you to everyone at Herald Lodge for all the help and support during the 18-months that my dad slowly
deteriorated from Alzheimer's, unit he finally passed peacefully in February 2021.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from B N (Wife of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been a resident in Herald Lodge since October 2019. He was looked after with loving care during his time there. Unfortunately, he passed away on 7th Feb 2021. I cannot fault the care and attention he received and the kindness of the staff to myself and family. They are amazing.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Jane W (Wife of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this care home. My husband was a resident for three weeks giving me a needing much care break from him, having dementia is tough. The staff treated him with love, kindness and respect. Nothing was too much trouble and I wasn't left out either, so I appreciate the staff
so much. I really need to thank two carers in particular for their dedication and patience for him. From the moment you step foot in the home, there is a pleasant atmosphere and no unpleasant odours, If stars were being handed out, I would give this home one made up of platinum, Thank you and take care.

Reply from Rebecca Selkirk, Communications Team at Herald Lodge

Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Caroline L (Granddaughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in the care home 5 years now and I have to say the fact she is still with us is largely down to the exceptional care that she has received from the staff at Herald Lodge. I can't thank them enough especially with lockdown it has meant we have not been able to see her in over 4 months
but I had every confidence based on her previous care she was going to be well cared for and I'm so thankful for the staff for their dedication because I was right. Every member of staff is amazing with her, they treat her like she is one of their own family members. The staff are so respectful of her and her condition and even in her early days in the home, they took the time to get to know her and learn what she was like as a person before getting dementia which really meant a lot to me because it meant they could use the elements of her life in her day to day care. Everything about his home is an A** I can't recommend it enough for a loved one as the care and compassion is unquestionable.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centered care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receives your message.


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Review from Jason B (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my father passed away on Sunday 15 March 2020.
On behalf of my Dad's family, a special thanks to all the wonderful staff at Herald Lodge who supported Dad during the last stages of his illness.
The kindness, dignity, care and love provided to my Dad (and to the family) was very much appreciated
by us all. Thank you so much.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for your kind words regarding our Herald Lodge home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from J B (Wife of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been treated with the utmost patience and care in this beautiful home in spite of his sometimes challenging behaviour.
The staff have been very mindful of my welfare too, at a very difficult time in our lives.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from L M (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother hasn't been at Herald Lodge long, but in her short time here, the staff have been very kind and helpful to both my mother and myself.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Herald Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Herald Lodge is calculated as follows: ( (138 Excellents x 5) + (26 Goods x 4) ) ÷ 164 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Herald Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Gemma

Gemma Pearcey

Job Title: Home Manager

Joined: 2013

Gemma Pearcey is the Home Manager at Herald Lodge.


Claire

Claire Edwards

Job Title: Care Manager

Joined: 2019

Claire is the Care Manager at Herald Lodge.


Ilze

Ilze Careless

Job Title: Regional Director

Joined: 2021

Ilze is the Regional Director for Herald Lodge and all our South Birmingham Homes.


Emily

Emily Bell

Job Title: Front of House Manager

Joined: 2021

Emily is the Front of House Manager at Herald Lodge.


Kimberley

Kimberley McQuiggan

Job Title: Activities Coordinator

Joined: 2022

Kimberley plans lots of exciting activities for our residents.