Herald Lodge

100 Canley Road, Canley, Coventry CV5 6AR
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9.8 73 Reviews
  • Herald Lodge, Coventry
Herald Lodge in Coventry has 42 en-suite bedrooms.

Highly trained, caring and compassionate staff support residents.

As well as lots of activities there is a sensory garden to enjoy.

There are a choice of tasty and nutritious meals prepared on-site from locally sourced ingredients.

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Care Provided by Herald Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Pearcey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Herald Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,599

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Herald Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Herald Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Herald Lodge has plenty of onsite parking for visitors.


Herald Lodge Reviews (73)

Total of 73, showing 41-60
9.8

Herald Lodge has a Review Score of 9.8 (9.841) out of 10, based on 14 reviews in the last 2 years. Over all time Herald Lodge has 73 reviews.

Overall Experience

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Date Published

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Review from J W (Wife of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came in for respite; for two weeks, and the staff really looked after him. They were very helpful when some of his clothes and glasses went missing. Nothing was too much trouble.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from C H (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We thought we had found the perfect place for our mother but it was not to be. There were too many dementia residents 98%, my mother has short term memory loss but loves to chat, do activities etc. The food was excellent also the staff were very caring and friendly.
We were told that there were a few
residents with dementia, we were given false impression so had to move our mother.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you for your review of our home. Feedback is extremely important to us and we appreciate you taking the time to share your experience. Herald Lodge is a residential dementia care home which prides itself on person-centred care and a full and varied activity schedule. We are sorry you feel you were given a false impression of our home but appreciate your kind comments about our caring staff. If you would like to discuss anything further, please contact our Customer Care Advisor on 0113 385413.


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Review from Derek M (Son of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived with the staff of Herald Lodge for two years until she sadly passed away.
The staff at Herald Lodge were fantastic from the first visit until the end. The first time I took mum to look round this and other homes, she immediately felt at home, so much so she wanted to stay from that
first visit and not go back to her actual home. There are so many examples of just how good the staff are, too many to mention, better giving an example of their caring nature. One memorable time was when I took mum back after spending Christmas Day with family at my home, she gave the staff a hug, and got a hug back, nothing more to add to this except it was not a one-off, this happened regularly.
It was clear for all mums family to see she was happy there, and that meant a lot to us. We cannot express how much it means to know your loved one is being cared for so well they feel it is their own home. A massive thank you to all the staff at the care home, you are all stars in our eyes.

Reply from Rachel Hallinan, Home Manager at Herald Lodge

Thank you so much for your review. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. It was an honour and a privilege to have your mum as part of our family at Herald Lodge. She was much loved by all, and we always enjoyed welcoming people who would stop by the home to visit your mum during the festive holidays with gifts and cards to thank her for the daily waves and smiles she would give them during their commute to work. To hear their stories of how much that connection meant to them and how it made them feel was inspiring. She reached out to people and made a difference each and every day, she would quietly watch the world go by without realising how important she was to us and to many in the local community. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. Thank you again for the kind words which I shall pass on to the whole staff team.


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Review from Richard G (Son-in-law of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Herald Lodge, everybody, staff and management were excellent, so kind and helpful.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. These reviews also go some way to help other families in a similar position of looking for a care home and we are sure they will find your comments very valuable.


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Review from Jo K (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here six weeks after a hospital stay. The staff have been brilliant. The home is clean, the food outstanding. Mum has settled far better than I ever expected, and that is down to the care and attention of everybody here.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your lovely review about our home and the Herald Lodge team. We are so pleased with how well your mother has settled at Herald Lodge and that she enjoys chatting to all the staff and the residents. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Nicola K (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has started living at Herald Lodge and been here for almost 2 months. The care she has received has been exceptional, the staff make the home feel like home and Mum has settled really well. Nothing is too much trouble and Mum is now relaxed and settled. Thank you.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you for your kind review of Herald Lodge and the lovely way you have described our home. At Herald Lodge staff and residents alike enjoy your mum's company as she is such a kind and friendly lady. The staff are delighted by your kind words.


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Review from Theresa N (Daughter of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Herald Lodge have been professional and compassionate in their care of my mother. Nothing is too much trouble for any of the team members. They made me feel confident that my mum's needs were the most important priority. The management team were amazing and steadfast in ensuring their
high standards were maintained.
I cannot thank them enough.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your review of Herald Lodge. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Valerie B (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 6 very happy years at Herald Lodge before she passed away last week aged 101 years. She had a lovely, modern room with ensuite facilities. She was immediately welcomed as part of the Herald family and the staff were amazing! They became part of our family too. The loving, tender care
she received was outstanding in every way. I would highly recommend this care home to anyone.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your review of Herald Lodge. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. All the staff team agree that your mum truly was part of the family and such a lovely lady. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. Thank you again for the kind words.


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Review from A W (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important aspect of a care home is for your Mum to feel happy, loved and well cared for. I would say in the 6 years Mum has been here she had a new lease of life. She was happy here, she was always shown respect and treated with dignity right to the end. After breaking her hip 7 weeks ago they
looked after her exceptionally well and made her as comfortable as they could.
I would highly recommend this care home as the staff really care and love the individual.

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Review from Lynda G (Friend of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who lived there from November 2017 until passing away 22-2-2019 was wonderfully looked after and cared for.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for reviewing our home at what must be a very difficult time for you. We appreciate your feedback and will make sure your comments are passed on to the whole staff team.


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Review from Ella B (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Herald Lodge on the 1/.2/19. After a week living at the home, I began to see a difference in her, she is back to reading and doing crosswords, which she hadn't done for some time. She is also eating more than she was due to the encouragement of the carers. I can't praise the staff
at Herald Lodge enough, every single one is helpful and friendly.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your lovely review about our home and the Herald Lodge team. We are so pleased to hear how well your mother has settled at Herald Lodge and that she is enjoying reading and completing crosswords again. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Ann H (Daughter-in-law of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father-in-law was truly cared for. Staff genuinely put his care and comfort first. He was very happy and contented during the six months he lived there. The home is well led and we were kept informed of any and every change.

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Review from Pat C (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention my mother gets at Herald Lodge.

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Review from L B (Daughter of Resident) published on 6 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my initial visit to view the home I arrived unannounced and nothing was too much trouble for the staff and management, they were very attentive. The managements love for the care of the residents showed, making this home top of my list of homes. So when I contacted some six months later asking them
to help care for my father the same love and commitment has continued. They have been very supportive and understanding towards my father and my family as we have just lost my mother. My father is very well looked after here and they are all understanding regarding our loss and my father's needs.

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Review from S R (Sister of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are excellent. No problems at all, lovely and pleasant atmosphere. Rooms are very good.


My sister has settled in really well. She loves it here.


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Review from Judith C (Sister of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent, food marvellous - staff very friendly. The assistant manager is very informative and helpful, overall the home is like a 5-star hotel. I would have no hesitation in recommending Herald Lodge to anyone.

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Review from Susan H (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Herald Lodge on October 2015. Although we had a few issues initially they were sorted out fairly promptly. She settled very well and seems very happy with the staff and other residents. I find the staff and management very polite and helpful and they are all very approachable regarding
any issues that may arise.
I would recommend Herald Lodge to anyone looking for a care home.

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Review from Philip D (Son of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father has been resident at Herald Lodge I have been impressed by the level of care, the professionalism of the staff and the commitment shown by staff and management to his health and well-being. The rooms and communal areas are very clean and tidy and there are lots of activities for the
residents to get involved in. My only criticism is that sometimes items go missing when they are sent down to the laundry but overall my dad is very happy to be there.

Reply from Helen Chermside, Customer Service Executive at Herald Lodge

Thank you for taking the time to review Herald Lodge. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with our team at the home regarding your comment about the laundry and they will be contacting you directly. If you would like to discuss anything further in the meantime, please contact the Home Manager, who is always available within the home or telephone Customer Services on 0113 385 3570.


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Review from Graham R (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself, my brother and sisters are very happy with the care my mum is receiving at Herald Lodge.
All of the staff are kind and considerate and do their best to interact with the residents and we understand the difficulties they face.
One minor gripe is not being able to get our if there is no
one on reception and having to go hunting for a member of staff. You need a high-level button to activate the door.

Reply from Helen Chermside, Customer Service Executive at Herald Lodge

Thank you for taking the time to review Herald Lodge. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with our team at the home regarding your comment about the door and they will be contacting you directly. If you would like to discuss anything further in the meantime, please contact the Home Manager, who is always available within the home or telephone Customer Services on 0113 385 3570.


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Review from Brenda B (Daughter of Resident) published on 24 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 92, was recovering in hospital following a fall at home. She had been suffering from early dementia, mostly some short-term memory loss, but it had been increasingly difficult to get her to eat and drink, and together with the fall emphasised that she was no longer able to look after
herself. I spent time researching various care homes and was already impressed that Herald Lodge had received a clean bill of health from the Quality Care Commission, and was immediately impressed by the atmosphere and facilities. Even more important was the superb attentive and caring attitude of all the staff, from the manager to the front line carers. They looked after my mother as soon as she arrived, sitting with her to encourage her to eat and drink, organising food she particularly liked and co-ordinating her medical care. Sadly her condition deteriorated despite this exceptional care which continued right to the end. This is an exceptionally good home I can highly recommend.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Herald Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Herald Lodge is calculated as follows: ( (138 Excellents x 5) + (26 Goods x 4) ) ÷ 164 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Herald Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Gemma

Gemma Pearcey

Job Title: Home Manager

Joined: 2013

Gemma Pearcey is the Home Manager at Herald Lodge.


Claire

Claire Edwards

Job Title: Care Manager

Joined: 2019

Claire is the Care Manager at Herald Lodge.


Ilze

Ilze Careless

Job Title: Regional Director

Joined: 2021

Ilze is the Regional Director for Herald Lodge and all our South Birmingham Homes.


Emily

Emily Bell

Job Title: Front of House Manager

Joined: 2021

Emily is the Front of House Manager at Herald Lodge.


Kimberley

Kimberley McQuiggan

Job Title: Activities Coordinator

Joined: 2022

Kimberley plans lots of exciting activities for our residents.