Herald Lodge

100 Canley Road, Canley, Coventry CV5 6AR
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9.8 73 Reviews
  • Herald Lodge, Coventry
Herald Lodge in Coventry has 42 en-suite bedrooms.

Highly trained, caring and compassionate staff support residents.

As well as lots of activities there is a sensory garden to enjoy.

There are a choice of tasty and nutritious meals prepared on-site from locally sourced ingredients.

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Care Provided by Herald Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Pearcey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Herald Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,599

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Herald Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Herald Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Herald Lodge has plenty of onsite parking for visitors.


Herald Lodge Reviews (73)

Total of 73, showing 61-73
9.8

Herald Lodge has a Review Score of 9.8 (9.841) out of 10, based on 14 reviews in the last 2 years. Over all time Herald Lodge has 73 reviews.

Overall Experience

  • 60
  • 13
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Date Published

73
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6
14
59

Review from Dave S (Son of Resident) published on 28 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, welcoming and lively. Perfect when a resident like Mum needs stimulus and activity every day. The staff are also very supportive of the family when I come to visit. I get the feeling that there is genuine care and concern for my Mum's welfare.

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Review from Alan (Son of Resident) published on 26 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My main concern is that if items go missing or staff are asked to do something like try on a piece of clothing to see if it fits, although staff promise to look for them and/or 'get back to us ' I never get a call. Management has promised to improve matters, but nothing changes.

Reply from Helen Chermside, Customer Service Executive at Herald Lodge

Thank you for taking the time to review Herald Lodge. Ideal Carehomes appreciates all feedback about our homes and we have been in direct contact with our team at the home about the points you have raised. Someone from Herald Lodge will contact you directly to ensure your concerns are resolved fully. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Pat Coles (Daughter of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care and attention my mother has received over the past 17 months, on every occasion when I have had concerns about any aspect of her care the staff have been very helpful.
The management and staff are very easy to deal with and it is very comforting to know she is
being so well looked after.

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Review from Wendy H (Daughter of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far so good. The staff are very dedicated and doing a good job helping my mum settle in. Staff and facilities excellent, food always smells inviting and constant supply of tea and coffee for visitors.

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Review from Karen S (Daughter of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good friendly visit as usual.

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Review from Nick B (Son of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a party at Herald Lodge for my parents' 65th wedding anniversary, and the staff put in a lot of effort to make it a wonderful day to remember: decorating the room and providing a fabulous buffet. Many of our relatives and friends commented to us that the home 'has a lovely atmosphere'; and confided
to us that they were relieved that my parents were in such a nice place.
After many happy months at Herald Lodge, my father succumbed to cancer and subsequently died there: the staff were wonderfully supportive and caring to Dad and the family; which was particularly appreciated by myself and my wife as we live 120 miles away. My mother also resides at Herald Lodge, and the carers have been very supportive to her since my dad's death.
I'm always very impressed by the continual cleanliness, and the enthusiasm of the staff to make Herald Lodge as much a "home" as is possible.

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Review from Lyn B (Daughter-in-law of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the staff at Herald Lodge and the care that they have given my mother-in-law. Often if a carer has a spare few minutes they will sit with a resident for a chat, and although they have a demanding workload, they are never too busy to listen to us if we have anything to discuss.
The home's manager has successfully implemented many improvements, she leads by example, and she is enthusiastic about further changes to enhance resident's lives.
Recently the 'Forest Room' has been completed: a delightful area themed with forest wallpaper, camouflage netting on the ceiling for cuddly birds to 'roost', bird sounds, butterfly stickers, cuddly squirrels, herbs, water feature, and a light-up tree; the doors can be opened out to the garden. My mother-in-law spent a lovely afternoon there recently watching a film about the Amazon, which she was very keen to tell us about. Another room has been turned into a themed cinema room, and upstairs is a reminiscence room.

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Review from Eileen W (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here, the home and the people are nice. I enjoy the food and the activities are very good. There is a carer I really like spending time with her, we have fun. All the staff are very good.

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Review from Garry (Nephew of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident for 3 and a half years at Herald Lodge. The present staff and management are the best i have experienced in that time. I observe more time is spent engaging directly with the residents. The floor my uncle is a resident on houses those with more advanced dementia. Most times
i visit many are sleeping and TV is on. When activities are arranged my uncle gladly participates. For many residents on this floor they sit in the lounge where meals are also served all day. I feel more stimulation would be advantageous to his quality of life. Overall the care provided is good and i am pleased he is a resident in this home.

Reply from Helen Chermside, Customer Service Executive at Herald Lodge

Thank you for taking the time to review Herald Lodge. Ideal Carehomes appreciates all feedback about our homes and we are pleased to learn you are happy with the management and care staff within the home. Ideal Carehomes have recently employed three Regional Activities Executives who have been tasked with assisting our homes to organise a varied range of activities which we hope your uncle will enjoy. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from R C (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are too many names to mention. Every member of staff treated my mum with the utmost respect and care right up to her passing. As a family we could not of wished for more. Especially over the final week of mums life. The end of life service/care was truly exceptional. Thank you all.

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Review from Rosa S (Daughter of Resident) published on 18 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother passed away whilst living at Herald Lodge. The care and compassion shown, by the staff towards mum and family was outstanding people are quick to criticize minor mistakes but if they looked at the whole picture they would notice that this home is of the highest standing. Thank you to
everyone who made my mother's passing a much less painful process.

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Review from Jacqueline H (Daughter of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past two years there has been a number of staff and management changes. Now that the new manager has arrived hopefully a period of stability will follow. In saying this senior management have been open with relatives and have always taken on board any concerns and suggestions. This is much
appreciated. I have always been impressed with the care and dignity which has been shown to my mother by the staff since she was admitted to Herald Lodge. This is not any easy environment to work in and I hope staff will be fully supported to keep up their morale. I hope as many outside activities can be introduced which will benefit residents and staff. I hope Herald Lodge continues to be run on a very professional an most importantly on a caring basis. It is an excellent resource and I would like to thank every member of staff who has cared for my mother.

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Review from Wendy T (Sister-in-law of Resident) published on 5 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident in the care home was my sister-in-law. During her last days the carers treated her gently and with dignity, always spoke softly to her, even though she could not respond, they had great respect for her. They also went out of their way to make sure the members of the family who stayed with
her and had drinks, food etc. Nothing was too much trouble.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Herald Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Herald Lodge is calculated as follows: ( (138 Excellents x 5) + (26 Goods x 4) ) ÷ 164 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Herald Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Gemma

Gemma Pearcey

Job Title: Home Manager

Joined: 2013

Gemma Pearcey is the Home Manager at Herald Lodge.


Claire

Claire Edwards

Job Title: Care Manager

Joined: 2019

Claire is the Care Manager at Herald Lodge.


Ilze

Ilze Careless

Job Title: Regional Director

Joined: 2021

Ilze is the Regional Director for Herald Lodge and all our South Birmingham Homes.


Emily

Emily Bell

Job Title: Front of House Manager

Joined: 2021

Emily is the Front of House Manager at Herald Lodge.


Kimberley

Kimberley McQuiggan

Job Title: Activities Coordinator

Joined: 2022

Kimberley plans lots of exciting activities for our residents.