Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 161 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.

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Care Provided by Coppice Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kenneth Buxton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coppice Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Coppice Lodge has plenty of onsite parking for visitors.


Coppice Lodge Reviews (161)

Total of 161, showing 1-20
9.5

Coppice Lodge has a Review Score of 9.5 (9.505) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lodge has 161 reviews.

Overall Experience

  • 124
  • 33
  • 2
  • 0
  • 2

Date Published

161
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14
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128

Review from Patricis D (Wife of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care staff are really good, for the most part, however my personal experience is not good. They turned my husband, a 83 year old dementia patient, out of the home at really, really short notice at 3.00pm without giving me time to find support for him. Not impressed. Would not recommend this care
home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Coppice Lodge

Thank you for sharing your concerns regarding your husband's recent stay at Coppice Lodge, we value all feedback as this helps us to make improvements where required. We understand the short notice for departure was challenging for you, and we sincerely apologise for any distress this may have caused. Our intention was not to cause any additional stress but to act swiftly due to the circumstances, to ensure your husbands safety and well-being. The home management team also offered support until a package of care was implemented. We deeply apologise for any distress caused and we appreciate your feedback. We will use this to improve our services and communication in the future. If you have any further concerns or require additional support, please do not hesitate to contact us.


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Review from A P (Relative of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good facilities and staff, very friendly. I enjoy visiting my relative.

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Review from C A (Son-in-law of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, very helpful and attentive staff. Occasionally information is not shared or recorded, which wastes time. But overall, excellent care, kindness and professionalism.

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Review from R A (Sister of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came on our relative's birthday and used the tearoom which was all set up for a party, cake was provided and helpful staff. We are generally very happy with the care at Coppice Lodge.

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Review from Victor W (Husband of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am coming to terms with my wife being away from me after 68 years, I now look on Coppice Lodge as my second home. We lived in the same house 52 years. I find the staff very helpful and my wife's bedroom is always kept clean. I go every day to see my wife.

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Review from Colin R (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food has been an issue with my dad. He was unhappy with a number of issues. My dad, myself, the manager and head cook had a great meeting to resolve the problems and hopefully we can move forward. His smell and taste is very poor, age thing, so that does not help. There is a good range of activities,
he missed quite a few but this is about forgetfulness and motivation. A nudge might help. Regarding value for money, we all know care is expensive. Overall very pleased, staff are all very good. Thank you.

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Review from D P (Son of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Coppice Lodge has a lovely feel to it and the staff are friendly and approachable.
The staff are always on hand to make my mother's stay at the home as comfortable as possible.
Lovely layout for a care home, but I've noticed what lets it down is the TV/Lounge which looks very dated and needs some
work doing as most of the residents seem to sit in there a lot including my mother.
Also there seems a lot of light bulbs are not working walking to my mothers room making areas dark for my mother to safely walk to her room.
But overall apart from a few basic maintenance issues the home is lovely.

Reply from Clare Sheehan, Careline Advisor at Coppice Lodge

Thank you for your review. We value all feedback as it helps us to make improvements where required. We are thrilled to hear that you think our home has a lovely feel and our staff are friendly and approachable. We are extremely proud of our staffing team and the home and always look at creating a memorable experience for our lovely residents. We are currently in the process of refurbishment to our home and are looking forward to its completion. We have a dedicated maintenance operative who is on hand to deal with the lighting issues raised and we thank you for bringing this to our attention, if you wish to discuss anything further, please do not hesitate to contact the home directly.


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Review from C M (Daughter-in-law of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak highly enough of Coppice Lodge. From our first enquiry whilst my mother in law was in hospital, the staff have been welcoming, professional, helpful and extremely efficient, nothing was too much trouble. My mother in law was fortunate to move in within 10 days of our initial enquiry
and the care she is receiving is absolutely outstanding. All staff are, without exception, wonderful, friendly, attentive, highly skills, endlessly patient and kind. We are kept fully informed about mother in law's condition. The surroundings are fabulous and we are extremely grateful. Coppice Lodge have made a potentially very difficult situation with mother in law's deteriorating health so much easier. Thank you.

Reply from Clare Sheehan, Careline Advisor at Coppice Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mother-in-law receives at Coppice Lodge care home, Kind words like these are testament to the hard work of our colleagues who work tirelessly throughout the year to deliver the kindest possible care to residents and we really appreciate you taking the time to share your experience.


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Review from Kevin M (Son of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the wonderful staff at Coppice Lodge. My mum has only been in here for 3 days, but the level of care and attention to detail have been unbelievable. Everyone is 100% focused on delivering a fantastic service that goes far beyond what we have come to expect. Hopefully, mum will
feel the benefits that everyone is offering her as she settles in and gets used to the new smiley faces. Everyone has shown great professionalism and Coppice Lodge stacks head and shoulders above all the other care homes mum has been in as well as those we visited before we selected Coppice Lodge for mum.

Reply from Clare Sheehan, Careline Advisor at Coppice Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of our home Coppice Lodge. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from Elizabeth F (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Coppice Lodge shortly after losing my mum. Dad was extremely emotional when he arrived, the staff were very supportive and patient, and they took their time to get to know Dad and his life story. He settled in really well participating in many of the activities, he was looked after
and treated with respect, and soon made to feel like part of a big family. Whenever I visited I was always made to feel very welcome. The rooms are very clean and comfortable, and the food is good. The staff are all very friendly, I would not hesitate to recommend this home to anyone.

Reply from Clare Sheehan, Careline Advisor at Coppice Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of Coppice Lodge. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents, so we really appreciate you taking the time to share your experience.


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Review from L P (Power of Attorney of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. My neighbour who is very shy has settled really well. He looks well. Every carer/staff member I've met have been friendly and professional. I have recommended this care home.

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Review from A W (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Coppice Lodge for 4 years now as she described it as a lovely warm hug of a place. She is happy, and content and is well cared for by a team of wonderful people. From the cleaners through to the carers, medical experts and she wants for nothing. Every time we visit the
home is warm, and welcoming and everyone is kind to a fault. I can't recommend the home enough. My Mim is very, very happy there. The food is magnificent.

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Review from J W (Son-in-law of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant with very friendly staff.
Always clean and tidy.
The staff are always ready to help.
Does not feel like an institution but like a home.

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Review from M S (Friend of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a close friend of a resident in Coppice Lodge and had cared for him at home for the past 6 years until his increasing physical deterioration made that impossible. We chose Coppice because his late wife had been here. We liked it then and are even more impressed now. The food is excellent, the staff
willing and friendly and there is a varied program of activities for those wishing to join in. My concerns about my friend's health and increasing frailty have been taken seriously and acted upon. Everywhere is clean and hygienic with no 'care home smells'. Currently, my friend is in a dementia wing - I have witnessed the staff dealing kindly and empathically with very challenging behaviors.

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Review from S L (Friend of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppice Lodge is a warm, friendly place. My friend is very well looked after, and she enjoys it there. She has plenty of people to talk to, and the carers make a fuss of her. I would recommend it to other people without a doubt. Plenty going on activity-wise to keep them occupied.

Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for taking the time to write a review; we are so pleased your friend is happy and settled with us. It's important we offer activities and companionship to stimulate the residents and keep them mentally active as well as entertained.


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Review from Janet H (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for, and whilst not the cheapest care home in the area, I feel it's worth every penny. The staff are endlessly patient, respectful and caring, and it is to be hoped that little will change given the recent change in ownership. Thank you for all you do.

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Review from S B (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy with the care and facilities provided.

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Review from A D (Niece of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to pay tribute to all the people who work at Coppice Lodge but whom I never see - the cooks, the cleaners, the gardeners and particularly the laundry staff. I was particularly struck today by how smart and impeccably dressed my 98-year-old auntie was in a cream jumper, perfectly laundered.
I looked at all the other residents and realised that they all looked so well-groomed and cared for. The linen on the dinner tables was perfect, and the napkins were folded and ironed. The meal today was great too.

Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for taking the time to write a lovely review; we have a wonderful team who work tirelessly to make sure the needs of our residents are met, and they want for nothing, so it's lovely that they are getting the recognition they deserve here.


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Review from Tony E (Nephew of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is simply the best I have seen. It's clean, tidy, well organised and most of all the staff that I have met at the home are very much a one of a kind. They are so good with my uncle that we as a family agree that we are very lucky to have found Coppice Lodge. I would definitely tick the box
of recruitment at this home. The staff definitely seem hand-picked so credit to those responsible. For those that have to go into a home, the lucky ones will come to Coppice Lodge. Highly recommended.

Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for sending such a wonderful review. We think you're right, we are extremely proud of our team at Coppice Lodge and I'm sure they will be over the moon with your feedback.


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Review from A T (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At times, there seems to be a shortage of staff to support the residents.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Coppice Lodge is calculated as follows: ( (227 Excellents x 5) + (131 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 382 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (4)

Kenneth

Kenneth Buxton

Job Title: Home Manager

Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.


Angela

Angela Allen

Job Title: Front of House Manager

Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.


Lorna

Lorna Thornley

Job Title: Lifestyle Manager

Joined: 2019

Lorna is Lifestyle Manager at Coppice Lodge


Natalie

Natalie Lowe

Job Title: Care Manager

Joined: 2019

Natalie is the Care Manager at Coppice Lodge.


Frequently Asked Questions about Coppice Lodge

What types of Care is Coppice Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coppice Lodge provide?

Own GP if required is an additional type of care provided.

How many Rooms does Coppice Lodge have?

There are 64 Single Rooms.

What are the Facilities & Services at Coppice Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coppice Lodge to the centre of Nottingham?

4.1 mile(s) as the crow flies, distance by road may be significantly further.