Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
Submit a Review
9.5 161 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.

Show Coppice Lodge on the Map

Care Provided by Coppice Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kenneth Buxton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coppice Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Coppice Lodge has plenty of onsite parking for visitors.


Coppice Lodge Reviews (161)

Total of 161, showing 21-40
9.5

Coppice Lodge has a Review Score of 9.5 (9.505) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lodge has 161 reviews.

Overall Experience

  • 124
  • 33
  • 2
  • 0
  • 2

Date Published

161
9
14
33
128

Review from Audrey H (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I admire every member of staff, nearly all go the 'extra mile'.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for leaving your feedback for the team at Coppice Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelagh F (Sister of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful staff. The home is decorated for events and the residents can vary their care to their needs.

Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for your lovely review. We do love to get behind an event in the home! Our resident-led care means that every resident has a personalised care plan to meet their needs and we can adapt to each resident.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judy B (Partner of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My pal has been a resident at Coppice Lodge for two years now and overall he has had good care. The food is good and he has flourished despite choosing his own company over others'! Every time I visit (weekly), he looks better and has gained weight. Well done Coppice Lodge!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Son of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent activities and stimulation.
The home is very clean, and the care staff are very caring and friendly.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to leave this wonderful feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Coppice Lodge. Mum's care is excellent and meets her needs. She is treated with dignity and respect, and all her medical needs are dealt with promptly.
The staff are polite, helpful and friendly.

Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for taking the time to write such a lovely review; we are so pleased you are happy with your mum's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the home. I've been in six weeks now and I've enjoyed it, it's like being on holiday. Hope it continues.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for sending in a review, we are so pleased you have settled in quickly and very happy to have you as part of the Coppice Lodge Family!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glennis J (Niece of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has only been in Coppice Lodge for a few weeks and she has settled in and really enjoys living there. The staff are all lovely and nothing is too much trouble. She enjoys the activities and finds her room very comfortable.

Reply from Terri Kidd, PR Executive at Coppice Lodge

We are so pleased your Auntie has been able to settle in so quickly. She is very much part of the Coppice Lodge family now and it’s lovely to have her living with us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Val D (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum continues to get a high standard of care at Coppice Lodge. As I do not live locally, I really appreciate the helpfulness of the staff when I contact and visit, in terms of queries and communicating with them. I am always impressed by the caring attitude of all the staff on her unit.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to leave such a lovely review. We know how difficult it is to trust someone else to care for your loved one when you can’t always be there and it’s wonderful to be able to live up to that trust and give you the reassurance you need. Your mum is in great hands!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona S (Daughter-in-law of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming and recognise family members of residents. Residents all look well cared for, well fed and enjoy both gentle mental and physical activities. The rooms are clean and warm and a nice personal space for the residents.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to write such a great review for Coppice Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian C (Grandson of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been magic, as we have travelled halfway around the world we were allowed to use the cinema room for our visit. Food and drink were provided, which was great. All staff very helpful.

Reply from Terri Kidd, PR Executive at Coppice Lodge

We were very pleased to welcome you and very happy that we could help you make the most of your visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire C (Relative of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful visit. Staff were very helpful in setting up the visit and supportive throughout. We cannot thank you all enough for making us feel so welcome and looking after our beloved grandmother and great-grandmother.

Reply from Terri Kidd, PR Executive at Coppice Lodge

We were so pleased to be able to welcome you to the home and very happy to be able to care for your loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny S (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Coppice Lodge last year and has settled really well. They were helpful in getting a room that suited Mum's needs. All the staff are very caring, and friendly and as a visitor I feel very welcomed. They have listened to any concerns I have regarding Mum. Mum enjoys the good food and
activities that take place. It always feels like a very happy and friendly place from the welcome as you first come in, to speaking to any of the carers, the kitchen and housekeeping staff do an amazing job.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for leaving such a lovely review, we are very pleased that your mum has settled in so well and that we could work with you both to best suit her needs. We agree, that our fabulous team do an amazing job of making our home the best it can be, and we are very pleased to have your mum in the Coppice Lodge family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum tells me she’s had a very pleasant stay. Everyone’s been very nice and kind and she would be happy to come and stay again. This has been a welcome development because Mum doesn’t usually like to go away from home and doesn’t like assistance from carers.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for your review. We often find our residents gain confidence and independence whilst they live with us, and we hope this proves to be a really positive step for your mum going forward.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Friend of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the whole care service you provide is very good.

Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for your review, we will pass your comments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Coppice Lodge for respite care. It was a difficult decision for the family but all of the staff were understanding, caring and friendly. Mum's mobility improved during her stay. I don't think we would have got mum home without Coppice Lodge's help and care. We are now aware of how much
work your carers do, its a very difficult and demanding job. However, the staff always greet you with a smile and kind encouraging words. Thanks to everyone working at Coppice Lodge.

Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for your review. We understand that moving a loved one into care can sometimes be a stressful decision to make, but it's great to hear that the team at Coppice Lodge were able to support you and your family through the process. We're so glad that your mum's mobility improved during her stay - please know that you are welcome at Coppice Lodge any time should you need further support, or even just a cuppa and a chat.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first experience of the care home and it was very welcoming. The atmosphere is warm, positive, happy and full of life. The staff were extremely engaging and it's clear they care about all the residents. We left knowing our mother is in the best place possible and all her care needs are
more than taken care of. It was an extremely reassuring experience.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for leaving this kind review for Coppice Lodge. It’s great to hear that you and your loved ones found the home a warm and welcoming place, and that you were reassured that your mother is in safe hands. Please feel welcome to visit anytime, and thanks again!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Respite Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after very well during my stay with you all.

Reply from Terri Kidd, PR Executive at Coppice Lodge

We’re so glad to hear you enjoyed your time with our team at Coppice Lodge, thank you so much for leaving this feedback. Please don’t hesitate to get in touch with us again should you need any further support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Daughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care during her respite stay thanks to all of the staff.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you so much for leaving this kind review for our team at Coppice Lodge. We’ll be sure to pass along your message to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie J (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with this fantastic care home, my mum was treated as an individual, her likes, dislikes and her personal requirements have been taken on. It feels like a caring hotel with lots of activities happening, lovely use of all the spaces, dining areas, garden, coffee lounge etc. There is
always plenty of staff around who are very respectful, professional, caring and trained to a high level. Thank you to all, your hard work shows.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to leave such a lovely review. It’s so important to our care team at Coppice Lodge that our residents feel encouraged to take advantage of our activities and entertainment facilities so that they can live each day to its fullest. We’ll be sure to pass on your kind words about our fantastic care team to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne D (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Coppice Lodge Care Home a clean and friendly environment with lots of staff in attendance who were very caring towards my mum.
It would have been helpful to realise that payment was to be made upfront and not to have been contacted later on the same day of Mum's arrival, necessitating a further
visit that day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Coppice Lodge is calculated as follows: ( (227 Excellents x 5) + (131 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 382 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Kenneth

Kenneth Buxton

Job Title: Home Manager

Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.


Angela

Angela Allen

Job Title: Front of House Manager

Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.


Lorna

Lorna Thornley

Job Title: Lifestyle Manager

Joined: 2019

Lorna is Lifestyle Manager at Coppice Lodge


Natalie

Natalie Lowe

Job Title: Care Manager

Joined: 2019

Natalie is the Care Manager at Coppice Lodge.