Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 161 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.

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Care Provided by Coppice Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kenneth Buxton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coppice Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Coppice Lodge has plenty of onsite parking for visitors.


Coppice Lodge Reviews (161)

Total of 161, showing 41-60
9.5

Coppice Lodge has a Review Score of 9.5 (9.505) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lodge has 161 reviews.

Overall Experience

  • 124
  • 33
  • 2
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Date Published

161
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Review from Brenda T (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everyone very helpful. They are all very caring, you can ask anyone for information.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for leaving these kind words for our care team at Coppice Lodge. We’re extremely proud of our care team at the home, so we’re glad you felt cared for. We’ll be sure to pass your feedback on to the team.


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Review from Tim P (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a friend, extremely warm welcome, home is very tidy and clean.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for your feedback. We’re glad you felt welcomed by our excellent team at Coppice Lodge and hope to see you again soon.


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Review from A P (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum joined the Coppice Lodge Care Home family in mid-February 2022 following a huge dip in her mental health (dementia dip). Initially, she found it difficult to settle but the care, love, attention and volume of activities to divert her attention has meant Mum has improved considerably and she
is now very happy and content. Coppice Lodge is amazing, from the moment you are greeted by staff to the moment you leave, you feel your family member is cared for, loved, respected and provided with everything they need. All staff are extremely respectful of family needs too, it's a stressful adjustment for all but they help throughout each step. Amazing place.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for your review of Coppice Lodge and for your kind words. Our care team understand that the decision to move a loved one into a care home is a difficult one, so we are happy to hear that your mum has received the support she needed to settle in well. We are extremely proud of our care team and we will be sure to pass on your comments.


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Review from David C (Friend of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit and I was impressed.

Reply from Terri Kidd, PR Executive at Coppice Lodge

We’re so glad you enjoyed your first visit to Coppice Lodge. Thank you for leaving this feedback and we hope to see you again soon.


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Review from L C (Niece of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly, always on hand to speak to. Home always clean, tidy and bright.

Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to leave such positive feedback. Our care team at Coppice Lodge are always happy to help our residents and their families in any way they can. Thank you.


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Review from Nick O (Son of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The rooms, cleanliness and food are fine. A lot of the staff seem to be excellent. During her stay, my mother had a number of falls, two while she was directly supervised on a one-to-one basis. There were a variety of factors contributing to this, however, it does not seem satisfactory. During February,
my mother was still a resident but actually in hospital. The care home never contacted us to ask how she was. When we collected Mum's possessions the care home knew she was dying but never even mentioned her situation.

Reply from Rebekah Steward, Customer Care Team at Coppice Lodge

Thank you for taking the time to review our home. We have discussed your comments with our home manager and the circumstances around your mother’s fall and our team reacted promptly and according to our policies. We are sorry you feel that communication could have been better during your mother’s stay with us and we understand that this will have been upsetting for you. If you would like to discuss this matter further, please feel free to contact our customer services team on 0113 385 3800.


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Review from A O (Daughter-in-law of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law had settled in well at first. This review would have been so much more favourable then.
Then a change in meds resulted in a sequence of events -
* Falls, two whilst directly supervised and one unsupervised.
* Last fall resulted in a broken hip (undetected by staff) which was operated
on.
* She has not recovered from the operation and spent over a month in hospital.
* Now in a Nursing Home receiving palliative care.
What upsets me most is that even when the falls started we had zero contact from management at Coppice Lodge. Through all the time she was in hospital no one rang to ask how she was.
We collected her belongings recently - we were left waiting outside for ten minutes, then another fifteen inside. Felt like a courier collecting boxes. At no point, again, did any staff member ask after my mother-in-law - and both the manager and assistant manager were present. Got into the car and burst into tears - no 'care' from a 'care home'. Poor.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for taking the time to review our home. We have discussed your comments with our Home Manager and the circumstances around your mother in law’s fall and our team reacted promptly and according to our policies. We are sorry you feel that communication could have been better during your mother in law’s stay with us and that due to the Covid restrictions, we were unable to allow access to her room when you collected her belongings. We understand that this will have been upsetting for you. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3800.


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Review from James B (Grandson of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first-class! The staff who facilitated my visit were fantastic. The home was spotlessly clean, the cafe well stocked and the coffee machine is fabulous! I could not have asked for more. All Covid protocols were followed so Gran and I felt very safe and had a great time. Thank you!

Reply from Rebekah Steward, Customer Care Team at Coppice Lodge

Thank you for taking the time to review Coppice Lodge. It is lovely to hear you have had such a positive experience during your visits, especially during these difficult times. We will be sure to pass on your comments to the team at Coppice Lodge.


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Review from P J (Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The deputy manager assisted me in the morning with showering. I have Parkinson's disease and my mobility is very restricted. The use of the Rotunda was necessary and this was especially difficult for the deputy manager to ensure my safety or prevent falls. Transporting me from the bedroom to the bathroom
required all of her strength and experience. The deputy manager is a credit to Coppice Lodge Care Home and I am full of admiration for her.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We will be sure to pass this message onto our Home Manager, it is her passion to make a real difference to the lives of her residents and your comments will mean the world to her.


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Review from Julie P (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received faultless care up to now. Staff and facilities are 5*. Special mention to a particular staff member with who my mum has bonded.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Christine W (Wife of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having broken my foot I was unable to provide care for my husband at home. At very short notice Coppice Lodge provided excellent care and accommodation for him. Because of Covid, I was unable to view the whole building but what I saw was lovely, with a very pleasant aroma. Staff very pleasant and exceptionally
helpful.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Julie P (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father recently came to the home for respite for two weeks. This was also a test to see how he would settle in. I was delighted how quickly he did settle. All this was due to the extremely welcoming staff. All staff have to date been very caring and pleasant. I feel confident my father will be happy
and well cared for at the Coppice Lodge, which makes my decision to move him there so much easier.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Patricia W (Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think small improvements could be made after speaking to management staff today. I personally did have issues with some of the food.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for taking the time to write a review for us to see. We take all feedback extremely seriously and as you know, have been in regular contact with yourself and your family where the points you raise have previously been addressed. Please feel free to speak with our care team and kitchen staff to discuss the meals you would like to see on the menu. If you would like to discuss this further, please feel free to chat with the Home Manager.


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Review from Shirly H (Wife of Resident) published on 19 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Coppice Lodge. Nothing is too much trouble. I could ring any time to speak to staff and my husband, who has now unfortunately passed away. I knew he was settled and well cared for in the short time he was there. I would like to thank all the staff for looking after my husband and
caring for him. Thank you so much.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Paulette L (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter brought me here straight from the hospital. As she wanted to see the have the care they give.
I have been so happy and content, the staff know my friends and all look after me in their own profession.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team as they will be happy to receive such lovely feedback.


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Review from Elizabeth S (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period Mum went into Coppice Lodge, the care shown to her during this difficult period was great. They did everything they could to stop Covid from infecting the residents. Unfortunately, at Christmas, Mum did catch it and has survived due to her stubbornness and the fantastic care offered
by the overworked staff. They kept me up to date on her condition on a daily basis. It was nice to know she has people around her that cared when we couldn't be there. They encouraged her to eat and drink when she had almost given up. Any concerns I raised have always been dealt with in a polite and professional way. I cannot rate the activities as they have been dramatically reduced, but the staff tried their hardest to come up with something.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We are delighted to hear that your mum made a full recovery after falling ill over Christmas. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Nick K (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Front of house always excellent. Management almost always available to "chat". Staff very good with some outstanding in their thoughtfulness and "understanding" of my dad's needs, mood swing and "personal space". Dad is so much "better off" being in Coppice Lodge than when we were trying to cope in
his home! Thanks.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from J S (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. They have protected the residents from Covid-19 throughout.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from J G (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Modern, clean home where the staff go out of their way to provide a safe and happy environment for residents.
Staff make regular contact if there are issues and during Covid restrictions keep relatives informed.
There is a good variety of activities on a daily basis and the catering is a high standard.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from S C (Daughter-in-law of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to have a very good experience with Coppice Lodge. Nothing is too much trouble, and they take excellent care. The staff are very friendly, provide guidance and keep us informed. It has been very reassuring over these last few months to know this level of care is in place.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Coppice Lodge is calculated as follows: ( (227 Excellents x 5) + (131 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 382 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (4)

Kenneth

Kenneth Buxton

Job Title: Home Manager

Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.


Angela

Angela Allen

Job Title: Front of House Manager

Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.


Lorna

Lorna Thornley

Job Title: Lifestyle Manager

Joined: 2019

Lorna is Lifestyle Manager at Coppice Lodge


Natalie

Natalie Lowe

Job Title: Care Manager

Joined: 2019

Natalie is the Care Manager at Coppice Lodge.