Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 161 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.

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Care Provided by Coppice Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kenneth Buxton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coppice Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Coppice Lodge has plenty of onsite parking for visitors.


Coppice Lodge Reviews (161)

Total of 161, showing 61-80
9.5

Coppice Lodge has a Review Score of 9.5 (9.505) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lodge has 161 reviews.

Overall Experience

  • 124
  • 33
  • 2
  • 0
  • 2

Date Published

161
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14
33
128

Review from K F (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care that my parents have received at Coppice Lodge throughout the pandemic, and the high standards of the staff and carers have been excellent. It is very hard to not touch and see Mum and Dad more regularly, but I am very heartened that they receive love and attention
from the home to make up for it. Thank you for all you do - much appreciated.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Liz H (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact with Coppice Lodge, we realised we (as a family), were going to be supported alongside our mother. After initial concern, we had our fears laid, and gladly our mum has settled well, and is having 5-star care. A million thank you's.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Christine E (Friend of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only come as a friend to visit him. From what I see from the outside, a lovely clean place.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from C S (Friend of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been an advocate for a gentleman who is a resident in Coppice Lodge for the 18-months. Prior to that, I regularly visited other residents. The staff at Coppice Lodge as the best! The care they give is excellent and always tailored to individual residents needs. The home is always spotlessly clean.
Throughout the pandemic, staff have supported the residents in a dedicated and professional, as well as compassionate way.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Ron C (Son of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time the review relates to (because of Covid); my mother has been at Coppice Lodge for three years and now four years. She has really enjoyed being there, and how well she's looked after. From my point of view and peace of mind, she could not be anywhere better.

Reply from Rebecca Selkirk, P R Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from S B (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the genuine friendliness of all the staff towards visitors and the residents. The Coronavirus pandemic has made it difficult to see my father, however, I have found great comfort from staff members reporting on Dad's health, wellbeing and participation in activities.
Thank you.

Reply from Rebecca Selkirk, P R Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from A M (Son of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and friendly.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Deborah S (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been overwhelmed by the personal care and attention received from all the team members at Coppice Lodge. The management has gone out of their way to ensure that not only is my mother cared for but the rest of the family too. We are all extremely thankful that our mother is being cared for so
well, giving us complete peace of mind. Our mother's wellbeing couldn't be any better, bearing in mind the current circumstances. Thank you to all at Coppice Lodge.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for your review. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Kirsty G (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been amazing whilst caring for my mum, they have answered more questions than any other professionals we have dealt with, they have been the ones to help my mum receive the care she needs and they have kept us informed at every step. They have understood our situation and I'm so impressed
with how kind and caring they are, I would highly recommend them, well done everyone at Coppice Lodge, keep up the good work.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Cheryl H (Sister of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service from kind and caring staff. Many thanks to all for keeping residents safe through this difficult year.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from D D (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and helpful. I've eaten meals and snacks which have been homemade and of excellent quality. The entertainment that I've seen (many before lockdown) is always very good. If I have to go into care in later life I hope it's somewhere like Coppice Lodge.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Sharon T (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into this care home two weeks before lockdown. I haven't been able to see her properly since, but I know she is being cared for and looked after, the staff are all extremely good and informative and keep me updated.
I am unable to comment on some of the options as I haven't actually been
in the home since Mum went in.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Susan S (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been treated with dignity and love whilst at Coppice Lodge. Staff are aware of his likes and dislikes and try to accommodate where possible. My father has had a few outbursts whilst at the home which suggests that his dementia is getting worse. They have suggested a move upstairs to the
dementia section but the family have not wanted this. The staff have accepted our decision and worked well to suggest other ways around his problems. Very nice people to work with.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Graham A (Son of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother regularly says how happy she is in the home, she loves the staff and enjoys the food and is very happy with her bedroom.
The staff have worked very hard during the last 9 months and taken great care of the residents, and my mother has been quite happy during this time and felt settled at
the home.
It would be good if the home could utilise modern technology more and allow residents regular FaceTime opportunities with their families.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Brian G (Husband of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only having 2 outside visits I did find the staff very helpful and caring and am very pleased that we chose this care home to look after my wife. I have not had chance to view the rooms etc so cannot comment on some of the options.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from S F (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Coppice Lodge. I speak to her weekly on FaceTime and she's always laughing and joking and generally looks so happy. I see photos regularly on Facebook and Mum is always keeping busy and looks like she's having great fun!
Thank you all.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centered care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receives your message.


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Review from M H (Son of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppice Lodge was recommended by a neighbour of my parents. I was distraught about Dad having to leave his home, but thanks to the wonderful staff he settled quickly and is now in his second home and very well cared for.
Thank you to the manager and the team.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for your review. We are so pleased to hear that your dad's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Jayne N (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted after an accident and although her mental health has deteriorated over the past few months she has been fully supported and treated with dignity at all times. I have been kept informed of any changes throughout her stay. The whole family are so happy that Mum is happy and safe
- thank you!!

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from S W (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great communication and also care for when my mum got taken into hospital. Very caring and professional.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Roy H (Son of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased to have found this care home place for my mother as the environment, ethos and care meet her needs perfectly.
Communications from the home are excellent.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Coppice Lodge is calculated as follows: ( (227 Excellents x 5) + (131 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 382 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (4)

Kenneth

Kenneth Buxton

Job Title: Home Manager

Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.


Angela

Angela Allen

Job Title: Front of House Manager

Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.


Lorna

Lorna Thornley

Job Title: Lifestyle Manager

Joined: 2019

Lorna is Lifestyle Manager at Coppice Lodge


Natalie

Natalie Lowe

Job Title: Care Manager

Joined: 2019

Natalie is the Care Manager at Coppice Lodge.