Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 161 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.

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Care Provided by Coppice Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kenneth Buxton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coppice Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Coppice Lodge has plenty of onsite parking for visitors.


Coppice Lodge Reviews (161)

Total of 161, showing 81-100
9.5

Coppice Lodge has a Review Score of 9.5 (9.505) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lodge has 161 reviews.

Overall Experience

  • 124
  • 33
  • 2
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  • 2

Date Published

161
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128

Review from D S (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppice Lodge has not only a place for my mum to live but a support for us.
I always felt as if I was going to mums home. I was free to make myself a cup of tea and make myself at home.
The ladies who cared for my mum really did care for my mum. I am forever grateful.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for your review of Coppice Lodge. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Julie H (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Coppice Lodge enough. The care and kindness of each and every member of staff is fantastic. The manager runs the home efficiently and doesn't miss a thing, but I can see all the staff are very fond of her. I was very concerned about sending my mother into a care home, but I cannot fault
Coppice Lodge. They are all like family now to her and us.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for your kind words regarding our Coppice Lodge home and staff. We really appreciate you taking the time to share your experience with us, I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from W H (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown Coppice Lodge has looked after my mum with care and passion. With not seeing her they have let me know mum's condition.
The best has been having regular photos and information on Facebook seeing photos helps me to know mum is good. Also providing skype when we want has been the best
as we can talk and see each other. I miss mum a lot but Coppice has provided all the professional care she needs.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of our home and for the lovely way you have described our team. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Angela P (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody at Coppice Lodge are amazing. Their main aim in this awful time is to keep their residents safe.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge, we really appreciate you taking the time to share your experience with us. We aim to make our homes a secure and safe place for our residents to live whilst making a real difference to the lives of our residents. We will ensure the team receives your message.


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Review from F C (Sister of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to see my brother again. Garden visits are a great solution to be able to visit at the moment. He looks and seems really well.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our Coppice Lodge home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from D T (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class!

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from E T (Granddaughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience, the care is excellent; thank you.
Lovely, caring staff.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of our home and for the lovely comments. These reviews also go some way to help other families in a similar position of looking for a care home and we are sure they will find your comments very valuable.


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Review from R H (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who have a personal relationship with all their resident.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from S P (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home from home, very well kept. Staff are very good. Mum is well looked after. This year, covid has been a challenge, but Coppice Lodge have risen to the challenge and stayed covid free. Well done all!

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge, we really appreciate you taking the time to share your experience with us. We aim to make our homes a secure and safe place for our residents to live whilst making a real difference in the lives of our residents. We will ensure the team receive your message.


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Review from S T (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting my mother for the past year and a half years. She is 93 and unable to walk, but she is enjoying watching the staff and their activities and pointing out what they are doing wrong. There is always a sense of good humour about the place, spirits seem to be always high and happy.
Very pleased with our choice. Thank you!

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for taking the time to write this lovely review. We are so pleased you are happy with the quality of the care your Mother receives at Coppice Lodge. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Jeanette E (Solicitor of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coppice Lodge is always presented as professional and welcoming dealing with patients and visitors to an equal standard. We have had several clients in Coppice Lodge who have all been treated well, with care and respect.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you so much for reviewing our Coppice Lodge home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from J T (Son-in-law of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked at other care homes and found Coppice. Levels of care by staff are far superior to others. Staff interact with us as well as mum in a very friendly manner. There is a real homely feel and we are so pleased we found Coppice for mum. Care is second to none. The activities and outings programme
is very good and keeps guests active.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the lovely way you have described our home. We pride ourselves on making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from C W (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly and welcoming environment. Nothing appears to be too much trouble. Very good communication. Attractive clean and safe environment. Thank you.

Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for your lovely review of our Coppice Lodge home. We are pleased to hear such positive feedback and will pass this message on to our care team.


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Review from Elaine P (Daughter-in-law of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy home from home. Staff very friendly and welcoming. Would not hesitate in recommending Coppice Lodge.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from S R (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Coppice Lodge with a great deal of trepidation and worry because it meant a huge change in her previous life. Thanks to the kindness and care of the Manager and each and every one of her staff, Mum settled in so quickly and she has gone from strength to strength. Coppice Lodge
has given Mum a new lease of life and a smile on her face. Near ones and dear ones are welcome at all times to visit, which is reassurance in itself and give us peace of mind.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for your review of Coppice Lodge. It is lovely to hear how well your mum has settled in at her new home. We pride ourselves on delivering the highest quality of care and promoting independence for all our residents, the team tell me that your mum appreciates regular trips to the shops, has redecorated her room and they are arranging it so she can enjoy regular games of scrabble again. The staff team will be delighted to hear your kind words which I shall be sure to pass on.


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Review from P P (Resident) assisted by family/friend published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Coppice Lodge six months ago. I am very happy. I feel safe and cared for. Staff are very friendly and always treat me with respect.
Coppice Lodge is a very happy, cheerful place to live.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for your lovely review about our home and the Coppice Lodge team. We are so pleased to hear you feel safe and well cared for. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from K C (Wife of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first went to Coppice Lodge to see what it was like, it was a real eye-opener, and put my husband in a room there. Once he had been through all the necessary questions he did his first respite there and he absolutely loved it and still does. The staff are very friendly and are so good with people
with advanced dementia. We were encouraged to have meals with them. The only thing that relatives of people with dementia want is them to be safe and content and have routine and Coppice Lodge gives all this and more.
The lodge itself is very clean, the rooms are clean and comfortable. They frequently have entertainment and I find it is rewarding to see staff dancing with people in the audience, laughing and singing to the music.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for your review of Coppice Lodge. We pride ourselves on creating a community within our homes with an abundance of social activities. I am so pleased to hear that this is what you and your husband have found at Coppice Lodge. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.


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Review from K S (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Coppice Lodge has a very good system in which there is always something going on for the residents. The staff are all there to help or advise you. The manageress is very understanding, along with everyone else in the office.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for taking the time to review our home. Feedback is extremely important to us and we will ensure that your kind words are shared with the whole staff team.


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Review from P L (Daughter-in-law of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was moved to Coppice Lodge after her home care became inadequate. I would highly recommend Coppice Lodge. From the initial meeting to her being moved in, all the staff went out of their way to help her settle in. I have had experience of several care homes in the past and this is much
better than all those. All the staff showed care and compassion and for that we thank you.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for kindly taking the time to write a review of our home at what must be a difficult time for you and your family. Here at Coppice Lodge, we understand what an important decision choosing the right care home is and we are sure that your review will go some way to help other families in a similar position. Thank you again, we will be sure to pass your kind words to our whole staff team.


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Review from Elaine W (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful home. Wonderful clean decor and surroundings. I thought I had entered a quality hotel.
My mum loved it. Her room was spacious, good quality furnishings, beautiful decor and all rooms en-suite ensuring privacy and dignity. The food was plentiful, nutritious and tasty. The staff were
amazing all of them happy and caring towards the residents, myself and each other. The communal areas are spacious, a mini cinema, hairdressing salon, chiropodist, all-inclusive in my opinion a perfect haven for care and nurture.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Coppice Lodge is calculated as follows: ( (227 Excellents x 5) + (131 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 382 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (4)

Kenneth

Kenneth Buxton

Job Title: Home Manager

Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.


Angela

Angela Allen

Job Title: Front of House Manager

Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.


Lorna

Lorna Thornley

Job Title: Lifestyle Manager

Joined: 2019

Lorna is Lifestyle Manager at Coppice Lodge


Natalie

Natalie Lowe

Job Title: Care Manager

Joined: 2019

Natalie is the Care Manager at Coppice Lodge.