Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 161 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.

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Care Provided by Coppice Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kenneth Buxton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coppice Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Coppice Lodge has plenty of onsite parking for visitors.


Coppice Lodge Reviews (161)

Total of 161, showing 101-120
9.5

Coppice Lodge has a Review Score of 9.5 (9.505) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lodge has 161 reviews.

Overall Experience

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  • 33
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Date Published

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Review from Lynn F (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and friendly from first to last. Always polite and helpful.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us.


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Review from T P (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since Feb this year and found it very difficult to adjust being around other people all the time having lived alone for several years. The staff have patiently helped Mum to fit in and encourage her to join in activities. This week she was taken out for a steak meal and she really
enjoyed this treat. Today I saw a very happy mum, proud of her room which she has added extra bits to so that it feels like home.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for taking the time to review our home. We pride ourselves in making a real difference to the lives of our residents so it is lovely to hear of the steak meal your mum recently enjoyed. We are sure she will enjoy the upcoming barge trip as well. Your comments will mean a lot to our staff team and we will be sure to share them. Thank you.


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Review from Carol A (Private Carer of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I work for an outside care company who comes to take a resident out. I find Coppice Lodge very clean and nicely laid out for the residents. All the staff have been friendly and helpful. The decor is very pleasant and the gardens always look nice and inviting. I have recommended Coppice to a few people
I know. A good working atmosphere where the residents are well looked after.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for taking the time to write a review of our home. We are pleased to hear that you would recommend Coppice Lodge and have done so already. The staff team will be delighted to hear your kind words which I shall be sure to pass on.


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Review from Katherine P (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Coppice Lodge for 3 months and their help to my Mum and our family has been wonderful.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for taking the time to review our home. I shall ensure that your kind comments are passed on to the whole staff team.


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Review from Ann J (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise coppice Lodge high enough. The care and compassion provided are second to none. My Mum is thriving because she is being so well looked after.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for your review of Coppice Lodge. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Lynda M W (Friend of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that it is a very good care home, very clean and very good staff.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for taking the time to review our home. I shall ensure that your kind comments are passed on to the whole staff team.


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Review from Susan C (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all aspects of care.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for your review of Coppice Lodge. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us.


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Review from Jane W (Wife of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent 2 x 2 week stays at Coppice Lodge, Arnold for respite stay. They home is well managed and the staff have been wonderful. One day I sat whilst my husband had lunch and they spoke with me in turn and offered me lunch as I had not eaten as arrived straight from work. They are all considerate
and keep me informed. They never appear rushed and spend time with each resident, taking time to talk and show genuine interest in their residents.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for kindly taking the time to write a review of Coppice Lodge and for the lovely way you have described our team. We pride ourselves on making a real difference to the lives of our residents and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Maureen (Daughter of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Coppice Lodge, I knew this was the right choice for my mother, who has now been a resident for three months. It had a completely different atmosphere to other care homes I had visited, which were many. I was impressed by the homely atmosphere, cleanliness and the attentive commitment
of staff. I have not been disappointed. This is an extremely well run care home, excellent food, and an extensive events programme. Well done everyone, you all work so hard.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. Here at Coppice Lodge, we understand what an important decision choosing the right care home is for you and your family and we are pleased to hear that your mum has settled and is enjoying life at Coppice Lodge. We will be sure to pass your comments onto the whole staff team.


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Review from Jim G (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent and very positive.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for your kind words regarding our staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us.


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Review from Christina T (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and sensitive to my mother's needs - great!!

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Review from Derek T (Son-in-law of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home with nice staff. Very caring.

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Review from Sharon M (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Coppice Lodge for 4 years. When the new manager took over approximately 3 years ago the home has gone from strength to strength. I am confident that my mum is well looked after, safe and secure. It is a pleasant place to visit, always clean and well presented and the
staff are always friendly and kind. They always go that extra mile if needed. Very happy with Coppice Lodge.

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Review from Diana G (Friend of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was resident at Coppice Lodge for over nine months and was treated with care, dignity and respect.
The home was fantastic, nothing too much trouble and beautifully kept. It did not seem like a home, more like a hotel with exceptional care and support mechanisms. I cannot thank them enough
and services were fantastic from top to bottom.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you so much for your kind review of Coppice Lodge and the lovely way you have described our home. We pride ourselves on treating each resident with respect and dignity at all times and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Lindsay W (Son of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. Very helpful and friendly. Coppice Lodge is a fantastic place. The management was very helpful. 10/10.

Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for taking the time to write a review for our home. The whole team at Coppice Lodge work very hard and they will be thrilled to hear your positive feedback. We will be sure to pass your kind words on to them.


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Review from Michael R (Nephew of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle passed away in August 2018 at another home.
The support Coppice Lodge gave to my aunt and the rest of our family was second to none. They showed a great level of care and understanding to my aunt in her time of need.
Coppice Lodge is by far and away the best care home in Nottingham.

Reply from Kristyna Hunt, Communications Executive at Coppice Lodge

Thank you so much for your kind review of our home. We are comforted to hear that your aunt and your family felt supported by us during what must have been a very difficult time for you all. Feedback is very important to us and we will ensure that your comments are passed to the whole staff team.


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Review from Sandra H (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried about Mum coming into care but I love this care home - staff are always striving to supply the best for our family. 10/10
A special thank you to certain members of staff who have helped us so very much.

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Review from Angela P (Daughter of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home meets all Mum's needs and also the family's needs. All the staff are very friendly and welcoming and nothing is too much trouble for them.


Mum has flourished in the home. Her mobility is better, she is eating well and joining in with the activities. She is having fewer falls than she

was at home and generally looks so much better.


The home is spotless and there are so many activities for residents and families to enjoy. As a family, we really enjoy visiting Mum in these lovely surroundings.


The most important thing for us is that Mum is safe and happy...priceless!


Reply from Kristyna Hunt, Communications Executive at Coppice Lodge

Thank you for your lovely review on our home. We are so pleased that your Mum has settled well and is enjoying life at Coppice Lodge and also that you and your family look forward to your visits. We will ensure that your kind feedback is shared with our full staff team.


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Review from Sarah M (Friend of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my friend at Coppice Lodge I was shocked to see how homely the home is and how welcoming all the staff are there. They are very helpful and will go to any length to help make the residents happy.
The management are also very welcoming and know all of the residents very well which is
very nice to see.
I was also offered to have lunch with my friend which was very nice as we used to have lunch weekly together before she needed extra help from carers.
They also have very good activities going on.

Reply from Kristyna Hunt, Communications Executive at Coppice Lodge

Thank you for taking the time to review Coppice Lodge. We are pleased that you enjoy visiting your friend and also that you are able to have lunch together as you used to. It is very important to us that our residents are able to welcome their guests as often as possible and we look forward to seeing you again soon. I will ensure that your kind comments are passed on to the team at Coppice Lodge.


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Review from Simon M (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellent. I couldn't wish for better.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Coppice Lodge is calculated as follows: ( (227 Excellents x 5) + (131 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 382 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (4)

Kenneth

Kenneth Buxton

Job Title: Home Manager

Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.


Angela

Angela Allen

Job Title: Front of House Manager

Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.


Lorna

Lorna Thornley

Job Title: Lifestyle Manager

Joined: 2019

Lorna is Lifestyle Manager at Coppice Lodge


Natalie

Natalie Lowe

Job Title: Care Manager

Joined: 2019

Natalie is the Care Manager at Coppice Lodge.