Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 161 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.

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Care Provided by Coppice Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kenneth Buxton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coppice Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Coppice Lodge has plenty of onsite parking for visitors.


Coppice Lodge Reviews (161)

Total of 161, showing 141-160
9.5

Coppice Lodge has a Review Score of 9.5 (9.505) out of 10, based on 33 reviews in the last 2 years. Over all time Coppice Lodge has 161 reviews.

Overall Experience

  • 124
  • 33
  • 2
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  • 2

Date Published

161
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128

Review from F OT (Son-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppice Lodge is excellent.
Nothing else to say.

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Review from Jane (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living here over 4 years now and has seen many changes over this time but is now in a position that is more stable. It is a bright and cheerful place with high standards. The food is cooked freshly every day and if she is not wanting anything off the daily menu, they are flexible
enough to choose something she might like. She has her hair done every week which gives her a boost. The carers care! The Management care! Mum is very happy and I genuinely believe she is loved here. If there are any issues I address them with the Manager and she investigates immediately and finds a solution. I am listened to and ideas from relatives are always welcomed. There are many events laid on and a weekly programme produced for residents. The coffee bar is a real boost to the home and is somewhere extra for relatives to meet with their loved ones and enjoy a coffee and sometimes amazing cakes made by the kitchen staff. I am more than happy my mother is here and safe!

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Review from Susan B (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff and management. Massive improvement.

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Review from Anne L (Niece of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of spells in hospital, my aunt was pleased to be back at Coppice Lodge. She has another UTI and while visiting her, a carer came in every 10-15 minutes to check that my aunt was OK and encouraged her to drink. My aunt wanted some grapes and one of the carers very kindly popped to the
shops for her. The home is very clean, comfortable, well decorated and warm. The carers are attentive to residents and visitors. my aunt seems happy here.

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Review from Graham S (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel lucky to have got my mum into Coppice Lodge with almost no notice when her partner and carer was hospitalised with a terminal prognosis. She has moderate to severe dementia. First impressions back in August were that it was very smart being newly opened. Facilities etc similar to a hotel. Four
or five visits on mum says she is happy and comfortable on each occasion. They seem to organise plenty of entertainment and I can't fault what I have seen of the staff- lots of hugging. Food must be good as mum is putting on weight. Most telling was when I visited with a council worker there to assess mum's capacity. She asked mum where she was and she responded "In a home", "Yes but what sort of home?". After repeating the question to a puzzled and exasperated mum three times mum replied: "Well it's a loving happy home of course!". Nuff said.

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Review from Eric C (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very contented and well looked after, she gets on well with the staff. The staff are always helpful when help is needed by myself or mum. They always keep me informed about mum's health and are quick to get medical help when required. It is a relaxing home to live and visit.

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Review from John A (Son of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are excellent and the fantastic entertainment every week. Mum is very happy here, we can rest easy knowing how well looked after mum is 24/7.
We would recommend Coppice Lodge to anyone.

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Review from Wendy T (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the way it's run, they have a singer on nearly every week and party night which includes a nice meal and a glass of wine. The rooms all have ensuite with TV and DVD and a decent size fridge. The staff are really friendly and caring, you can come and go whenever you want and you treat
it like home. If you want a coffee or a meal you are always welcome to have one. I would rate it 10 out of 10.

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Review from Terry C (Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's nice and comfortable. I struggle at times to find where the management are.

Reply from Helen Chermside, Customer Service Executive at Coppice Lodge

Thank you for taking the time to review Coppice Lodge and we are pleased to learn that you find our home nice and comfortable. Ideal Carehomes appreciates all feedback about our homes and we have been in touch with our team at Coppice Lodge, who will come along and speak with you directly, regarding your concern. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from P W (Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing to report, well fed and well cared for.

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Review from Pamela T (Daughter of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the assignment of new manager, everything about the home has tremendously improved, it has come alive! Prior to this, the home was very, very poor in all aspects, apart from the caring staff, who despite abysmal management and lack of direction, continued to do their best.
Commendations to laundry
and catering staff, always doing their best. Secretary has good communication skills. However, to date, the gardens and outside appearance are dreadful and require regular maintenance. The frontage is dire, probably due to understaffing.

Reply from Helen Chermside, Customer Service Executive at Coppice Lodge

Thank you for taking the time to review Coppice Lodge and for your positive comments about the recent improvements in the home, now our new manager has taken up her role. Ideal Carehomes appreciates all feedback about our homes and would like to inform you that a landscaping company are due to start work on a project of improvement in the garden area and grounds in the very near future. Our home manager will contact you directly to explain our plans for the gardens in more detail. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Chris C (Friend of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think on the whole that standards in the care home are good. However, from experience of visiting people over at least 3 years and in different parts of the building, I have seen that's standards are not always the same all over.
I also think that the owners do not always know the direct needs of
residents or even the staff they employ. Numbers of staff on duty at certain times of the day leave a lot to be desired, particularity early evening and change over time. Dementia residents need more attention and sometimes one to one care, but staff also need to have variety and space from demanding residents.

Reply from Helen Chermside, Customer Service Executive at Coppice Lodge

Thank you for taking the time to review Coppice Lodge. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with our team at Coppice Lodge who are now aware of your concerns and they will be in direct contact with you, to discuss your specific concerns. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Ruth B (Resident) assisted by family/friend published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms - satisfactory because my outlook is onto a brick wall, otherwise it would be excellent - somebody has to have these rooms though.

Reply from Helen Chermside, Customer Service Executive at Coppice Lodge

Thank you for taking the time to review Coppice Lodge. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with our team at Coppice Lodge. They have confirmed that a move to a newly vacated room with views over the garden has been agreed. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from June B (Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I get well looked after; I like my room, as it is private, plus very clean. Quite satisfied with care, I am pleased that I am here.

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Review from Joyce T (Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am enjoying all the entertainment, as it gets people together. The housekeepers keep my room tidy for me.

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Review from Jayne S (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppice Lodge provided a wonderful environment for my late mother's final months. Despite dementia and then mobility issues she was always treated as an individual. Her personal likes and dislikes were taken into account and she was accorded all the care, consideration and dignity she would have wished
for. The staff were professional and sensitive. They welcomed me as a friend when I visited and supported me at difficult times. During my many visits I never saw anything which caused me concern in the treatment of some quite challenging residents.

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Review from Nicholas M (Husband of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am generally satisfied with the standard of care except;
General appearance of my wife , I would like more attention to hair etc.
I am certain that many of the clothes worn by my wife are not hers.
Furniture needs cleaning/replacing (large).
Could I also suggest please that when the home is closed
for any reason that I (and other relatives) are told by email. I have twice visited the home to find it closed.

Reply from Helen Chermside, Customer Service Executive at Coppice Lodge

Thank you for taking the time to review Coppice Lodge. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. Funds have now been authorised to purchase new furniture where needed. Ideal Carehomes has also recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Helen S (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There appears to be changes with the new manager who listens and ready to help with any worries and concerns. It appears that there will be more activities etc. Unfortunately my mother doesn't choose to take part, but good for other residents. I would wish for opportunities for outings in the future.
I am relied upon by mum to get her out of the building. I know staff shortage can be a problem. The carers are all good, caring and kind, but feel they are overstretched some days as there times at weekends when its hard to speak to someone by phone. They do their best though.

Reply from Helen Chermside, Customer Service Executive, Ideal Carehomes Head Office at Coppice Lodge

Thank you for taking the time to review Coppice Lodge and for bringing these matters to our attention. Ideal Carehomes has recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities including trips out for the residents. We hope that these changes will help you to be able to take you mum out more often, and on more varied trips. If you would like to discuss this matter further, please feel free to contact the home directly.


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Review from Peter W (Son-in-law of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Of all the care homes we looked at Coppice Lodge was by far the best. We are pleased with the care and information given to us by the staff. We have had some issues but these were dealt with very professionally. My only concern is the change of personal but I think this is the norm with the care professional.
The hairdressing service is great and chiropodist. My mother-in-law can be quite difficult but most of the staff deal with her very well.

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Review from Meg (Friend of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the care received by my friend who has very severe dementia and has lost the ability to communicate. The staff are caring and the food excellent. More thought needs to be given, however, to activities on the dementia units. Scary Halloween films with curtains drawn to evoke
cinema are unsuited to people who hallucinate and think they have to find their way home. Music needs to be age appropriate. Pop music or heart, smooth or capital radio may seem "old" to a young carer but contrary to their belief people between 85-95 were not listening to pop at the time they went into care. CD's of soundtracks of musicals or songs of the 40's, 50's or 60's along with light popular classical music would much better evoke youthful memories and would have a calming effect.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Coppice Lodge is calculated as follows: ( (227 Excellents x 5) + (131 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 382 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (4)

Kenneth

Kenneth Buxton

Job Title: Home Manager

Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.


Angela

Angela Allen

Job Title: Front of House Manager

Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.


Lorna

Lorna Thornley

Job Title: Lifestyle Manager

Joined: 2019

Lorna is Lifestyle Manager at Coppice Lodge


Natalie

Natalie Lowe

Job Title: Care Manager

Joined: 2019

Natalie is the Care Manager at Coppice Lodge.