Warmly welcome family and friends to visit the care centre, as believe staying connected with loved ones is essential to the well-being and happiness of residents. Care centre is open for visits throughout the week, and encourage you to spend meaningful time with your loved ones in comfortable and inviting spaces. Whether you wish to enjoy a cup of tea in the lounge, take a walk in the beautiful gardens, or join in with one of the planned activities, aim to make every visit a positive and enjoyable experience. The friendly team is always on hand to support you and ensure that your time here is as special as possible.
Free on-site parking at centre
PJ Care Eagle Wood Neurological Care Centre has a Review Score of 9.0 (9.012) out of 10, based on 9 reviews in the last 2 years. Over all time PJ Care Eagle Wood Neurological Care Centre has 19 reviews.
Review from G T (Cousin of Resident) published on 13 February 2025
Submitted via Postal Card •
Report
Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre
Thank you so much for your kind words. Its wonderful to hear how much your relative enjoys the music and how it brings him comfort. Our team takes great care in getting to know each resident's preferences, so it's lovely to know that his love for music is making a difference. Seeing him so engaged and happy is exactly what we strive for. We truly appreciate your feedback and are delighted that you had such a positive visit. If there's anything more we can do, please don't hesitate to let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Neil B (Husband of Resident) published on 24 January 2025
Submitted via Postal Card •
Report
Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre
Thank you so much for your thoughtful and positive feedback. We truly appreciate your kind words about the compassion and care provided by our team and the efforts we put into recording and monitoring to ensure the best possible care for our residents. It's always encouraging to hear that these aspects are recognised and valued. We're also grateful for your suggestion regarding providing more informative sessions for families, such as advice on communication with Alzheimer's patients or updates on treatments for neuro-degenerative conditions. This is a fantastic idea, and while resources can sometimes be a challenge, we will certainly explore the feasibility of incorporating such sessions to support families further. Thank you once again for your insight and support, it means a great deal to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Wife of Resident) published on 24 January 2025
Submitted via Postal Card •
Report
Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre
Thank you so much for sharing such wonderful feedback about your experience with Chestnut Unit. We are truly touched by your kind words and are thrilled to hear that you feel the residents are treated with dignity and care, and that the environment, food, and activities meet such high standards. It's particularly heartwarming to hear that the management and staff were able to support you personally during a stressful time. Knowing that you see Chestnut Unit as one big, caring family is the highest compliment we could receive. Your feedback inspires us to continue providing excellent care and support, and we are grateful for the opportunity to make a difference. Thank you again for your thoughtful words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean E (Sister of Resident) published on 15 January 2025
Submitted via Postal Card •
Report
Reply from Shaun OGara, Operations and Registered Manager at PJ Care Eagle Wood Neurological Care Centre
Thank you so much for your kind words and glowing feedback. We're delighted to hear how much of a positive difference PJ Care has made for your brother and that you feel reassured knowing he's in safe hands. It's wonderful to know that the team's care and interaction have had such a meaningful impact on his well-being. Your appreciation means a great deal to all of us, from carers and staff to the reception team. Thank you again for taking the time to share your experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James M (Brother of Resident) published on 10 January 2025
Submitted via Website •
Report
Reply from Shaun OGara, Operations and Registered Manager at PJ Care Eagle Wood Neurological Care Centre
Thank you for taking the time to share your experience with PJ Care. We are truly grateful for your thoughtful feedback and are delighted to hear that you consider us the best care home your brother has been in. Our purpose-built facility is designed to ensure comfort and well-being, and it's wonderful to know that the layout and natural light have positively impacted your brother's experience. Our staff take great pride in providing professional and compassionate care, and we are thrilled to hear they have been attentive to your brother's complex needs. Maintaining a clean and welcoming environment is a priority for us, and it's rewarding to know that you appreciate our efforts. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support both you and your brother, and we're committed to providing the highest level of care
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G T (Husband of Resident) published on 24 December 2024
Submitted via Postal Card •
Report
Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre
Thank you for your feedback about our care home. Were delighted to hear you find the care very good and our staff friendly and helpful. We understand your perspective on the home environment and are working to make it as homely and comfortable as possible while carefully considering risks due to the needs of our residents. If you have specific suggestions, wed love to hear them. Regarding activities, we've set a target for residents to be offered at least two activities per day, and were currently achieving this 100%. We recognised this as an area for improvement and have worked hard to address it. We've also been increasing opportunities for residents to spend time outside, which remains a key focus. Your feedback is invaluable. Please reach out to the unit manager or me directly if you'd like to discuss further or share ideas to enhance the environment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Wife of Resident) published on 29 November 2024
Submitted via Postal Card •
Report
Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre
Thank you for sharing such positive feedback. It's wonderful to know that the care on Chestnut Ward has made a real difference to your husband and your family. Continuity of care is something we work hard to provide, and we're glad it has been so valuable in supporting him as a young Alzheimer's patient. Your comments about the team's compassion and professionalism mean a lot to us and will be shared with the staff. Thank you for your recommendation and trust - it's a privilege to care for your husband and support you as part of his journey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda L (Sister-in-law of Resident) published on 29 November 2024
Submitted via Postal Card •
Report
Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre
Thank you so much for your kind words. It's truly rewarding to hear that every part of your experience on Chestnut Ward has been so positive, from the care provided by the nursing team to the support from housekeeping, laundry, and activities staff. Knowing that you feel welcomed and reassured speaks volumes about the dedication of our team. We're delighted that your loved one has been able to enjoy moments of joy, fun, and laughter here. Providing high-quality, person-centred care while ensuring decisions are always in the best interest of our residents is at the heart of what we do. Your feedback reinforces our commitment to maintaining these standards. Thank you for sharing your experience and for recognising the hard work of our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B W (Mother of Resident) published on 11 September 2024
Submitted via Postal Card •
Report
Reply from Chloe ONeill, Social Media Partner at PJ Care Eagle Wood Neurological Care Centre
Hi there, thank you very much for sharing your feedback and compliments with us. We are very happy to hear our team were able to provide the further support you needed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D F (Daughter of Resident) published on 1 May 2022
Submitted via Website •
Report
Although PJ Care Eagle Wood were not fully experienced in MND and its rapid changes and management, however, they excelled far beyond any other care facility. Personal care is second to none, very experienced
Cons: due to complexity I feel an advanced practitioner would be an awesome addition. They could work better with outside organisations, nurses listen to carers, some staff had very little English language .
Overall experience: I can’t express enough PJ’s superiority over any other care establishment: all the staff: care, admin, nursing, management were amazing. I would Highly recommend.
thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Mother of Resident) published on 25 February 2021
Submitted via Postal Card •
Report
Reply from Sara Zielinska, Quality and Compliance Administrator at PJ Care Eagle Wood Neurological Care Centre
Thank you for such a lovely and warming review. It does make our staff happy to provide the best care they can, so to get a happy family member as well as the resident, makes us all proud.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura H (Daughter of Resident) published on 9 February 2021
Submitted via Website •
Report
Reply from Sara Zielinska, Quality and Compliance Administrator at PJ Care Eagle Wood Neurological Care Centre
Thank you for your review and positive words about Eagle Wood. We are hoping that with the new vaccine and review around Covid restrictions that the Government will allow all residents to have face to face visits as soon as possible. Please do contact our Family Liaison Manager, if you feel he can be of any support to you. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tom B (Husband of Resident) published on 29 July 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqui P (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card •
Report
Reply from Enya Lesiw, Marketing Manager at PJ Care Eagle Wood Neurological Care Centre
It is wonderful to hear from Jacqui and read about the difference we were able to make in her Mother's life. Thank you for your kind words, and for taking the time to review us. All of our staff live by our values; compassion, commitment and care, in everything they do. We are proud to be able to help and offer the specialised care we do.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane A (Resident) published on 3 August 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John G (Son-in-law of Resident) published on 8 January 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Wife of Resident) published on 30 June 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David C (Partner of Resident) published on 11 January 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cassandra (Daughter of Resident) published on 12 April 2016
Submitted via Postal Card •
Report
Reply from Dara Ni Ghadhra, General Manager at PJ Care Eagle Wood Neurological Care Centre
It is great to hear of Cassandra’s positive experience of our care for her father. It is heartening that she sees what we see in our staff - a wonderful team who take pride in their work and are dedicated to their residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.0 (9.012) out of 10 for PJ Care Eagle Wood Neurological Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.683 for PJ Care Eagle Wood Neurological Care Centre is calculated as follows: ( (73 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 101 Ratings = 4.683
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.329 Points relating to the number of positive Reviews for PJ Care Eagle Wood Neurological Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 9 Positive Reviews ÷ 21 = 0.429
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jun 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 10 Mar 2025
Specialist Nursing placement for those with complex neurological conditions, including neurorehabilitation.FND (functional neurological disorder)Rehab
Loading
Loading events
There are no Team Members posted yet