West Hall

Parvis Road, off Parvis Road, West Byfleet KT14 6EY
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9.8 168 Reviews
  • West Hall, West Byfleet
Anchor’s West Hall is a unique and meticulously designed flagship care home. It was rated as Outstanding by the CQC for the second time in June 2019. Three of the five areas inspected of Caring, Responsive and Well-Led were rated Outstanding in this report.

The team are proud to be welcoming new residents to West Hall, on both a permanent basis and for respite care. West Hall provides outstanding residential care and for older people living with dementia. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice.

West Hall comprises of an 18th century listed Manor House, with three purpose-built, contemporary lodge residences, all set in peaceful and impressive grounds. The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including spa baths and spacious bedrooms. They have the benefit of environmentally friendly energy, including solar power and the use of organic material for insulation.

At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of the culture and ethos at West Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

West Hall is operated by Anchor, who are England's largest not-for-profit provider of care and housing for older people.

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Care Provided by West Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Katherine Mahoney (Manager)
  • Admission Criteria
    • Please contact West Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950

  • Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact West Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at West Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


West Hall Reviews (168)

Total of 168, showing 1-20
9.8

West Hall has a Review Score of 9.8 (9.774) out of 10, based on 49 reviews in the last 2 years. Over all time West Hall has 168 reviews.

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Date Published

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Review from S H (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well maintained, caring staff, excellent facilities and welcoming to visitors and family.

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Review from James O (Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In Oak Lodge, lift has been out of action twice for more than 96 hours within last 10 months, inconveniencing residents and staff.
The maintenance contract should have specified 24 emergency cover and availability of all parts within UK. Management failed to keep residents informed of progress.
Bedmakers
should be retrained to leave 8 inches of top sheet overhang at bed end to allow 4 inches to be tucked below mattress.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are sorry to see the issues highlighted and thank you for taking the time to discuss these. The lift in our Oak Lodge was operational however there was an issue with the button on the top floor, which required a member of our team to support residents to use the lift. I appreciate that this may have been frustrating. The lift has now been repaired. I will speak to the Oak Lodge Manager to ensure that our housekeeping team make residents' beds as highlighted. I'm always happy to discuss all aspects of care and day-to-day life at West Hall.


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Review from Rosemary R (Wife of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent one week in respite care and as he has communication difficulties and can neither read nor write it is hard to get his true thoughts on his stay. Speaking with him daily on his direct phone line he always seemed very happy, cheerful and extremely positive. There was never a derogatory
comment about anything. When I collected him at the end of his week he said he had really enjoyed his holiday and would be happy to come again! From my perspective he had been well cared for in his personal appearance and clothing. Overall very happy.

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Review from Doris P (Resident) assisted by family/friend published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially arranged for a three-week respite at West Hall but extended this twice, staying a total of six weeks. During this time I had an excellent and rewarding experience. The staff were efficient, hard-working and most importantly, very caring. The facility was clean, well-maintained and had a
very comfortable feel throughout its numerous rooms. Organised activities were well attended and very interesting. Overall I highly recommend West Hall to anyone who has a need for residential care, not only for respite, but for those people needing full-time care as well.

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Review from Josephine V (Great-Niece of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall is a lovely home. We are always greeted warmly when we arrive. The staff are friendly and helpful and they take great care of my great uncle.

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Review from Sara M (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has not been here long, but sees to be settling in well so far. The staff are lovely and have been doing their best to make sure she feels at be and safe in her new home.

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Review from D R (Friend of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident at West Hall on a regular basis since April 2024. I have always found he is well cared for so have nothing to say about his care. The building/rooms are very comfortable with all the necessary facilities. The staff are all very helpful and welcoming. I always leave there
knowing that my friend is safe and being looked after to a high standard. As to cost I have no knowledge of the level of care home rates so can not deal with the value for money question.

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Review from Amy B (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad appears to be very happy here, it's only been a few weeks so he is still settling but isn't distressed at all. The staff are very kind to our Dad but to us all well. We are always offered a drink/food. There are plenty of food options and he is well-fed! His room is spacious, lovely and warm,
very clean. He looks well-presented, shaved and smells lovely which is reassuring that he is being well cared for. The staff talk to us every time we visit with updates and concerns - all very reassuring.

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Review from J R (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is very happy living at West Hall. She is treated with respect and dignity at all times, and remains an active participant in the activities offered. Despite her declining health her medical needs are well managed and any concerns have been appropriately addressed.

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Review from Guy H (Son of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's not an easy decision to move any parent from their home into residential care. But, having looked at nine homes, there was little doubt that West Hall would meet Mum's needs. Since January 2023, things haven't always been easy - they rarely are when dealing with dementia - but over 20 months we
can't fault the care, kindness, compassion and professional qualities of the staff who look after her on a daily basis. Across both Oak and Birch Lodges, the quality of care has been very good. I just wish that carers were rewarded for the job they do because, unlike train drivers, they deserve to be.

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Review from C M (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I looked at West Hall as a potential location for him to move to. We were shown around by a very experienced lady who knew about the home in great detail. She was very patient taking us around, and answered all my father's questions, as well as my own. Whilst being shown around we were
taken to look at a room. There is excellent storage space, and the rooms are well-designed, with even a small fridge. There is a balcony outside, and some people have put up their own flower pots and a little table. My father has been there for almost 6 weeks now, and is gradually settling in. It is hard for him to give up his home, but his wife is moving to join him next week. She has Alzheimer's, and only wants to see him. They will be able to spend their days together and share meals together in a lovely environment. Nothing has been too much trouble for the staff in arranging things for them.

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Review from Paul S (Son-in-law of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law sadly had to go into care after declining health and we looked at many homes to find the right one. We could not be happier with the care she has received and has thrived since being in their care. Not only has she gained in strength she is also so happy in the home. So much so respite
is looking to become more permanent. We cannot fault the team for their commitment to residents and the kindness they show to all.

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Review from Hugh M (Friend of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has settled in very well. The staff are very thoughtful and caring. The room is well-designed. It would have been helpful to know that the residents were expected to provide their own wheelchairs and walking frames.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our overall experience as very good. Thank you for your kind feedback regarding our team, which I will pass on. We discuss the provision of personal mobility aids as part of our pre-admission assessment. Mobility equipment, such as wheelchairs and walking frames are assessed by a physiotherapist or other health care professionals, so they are the correct size and model for each individual who needs one. West Hall has communal wheelchairs available for those who need to use them, but if a resident requires these pieces of equipment daily then they would need to be provided, as these would be the equipment assigned to that specific individual. We apologise if information regarding mobility aids wasn't confirmed and we will ensure this is made clear going forward.


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Review from Bev J (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are fantastic. The site is beautiful and the staff are amazing, kind, friendly, professional and like family. They couldn't have looked after Mum any better.

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Review from P J (Respite Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent everything.

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Review from J C (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the staff at Oak Lodge for preparing my father for a lunch out with me.
He looked very smart in a suit and tie and was even spritzed with cologne.
They made him feel very special with a big send off and welcomed him back too.
Their care made his day very special.
Thank you.

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Review from J O (Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied. Always staff around if there is a difficulty. Attractive, extensive grounds. Dependant on a relative/visitor to take me to the shop.

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Review from Gillian C (Wife of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great open light and airy building. Situated in lovey well tended gardens, surrounded by fields.
The staff are caring and welcoming and supportive. Very professional. My husband has complicated and progressive issues, they are very sensitive to his needs, and very efficient in helping him.
I could
not recommend them more highly, they obviously have a very supportive management team.

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Review from Anne M (Wife of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care while at West Hall. Every effort has been made to understand his needs within the 'person-centred care' approach at the home.
The focus on entertainment and activities for him has been very helpful. I have great confidence in the team taking care of him.

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Review from M A (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, kind, caring and nothing's too much trouble. Mum is very happy there.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for West Hall is calculated as follows: ( (461 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact West Hall for further details.


Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about West Hall

What types of Care is West Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West Hall provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does West Hall have?

There are 117 Single Rooms.

What are the Facilities & Services at West Hall?

Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is West Hall to the centre of West Byfleet?

0.7 mile(s) as the crow flies, distance by road may be significantly further.