West Hall

Parvis Road, off Parvis Road, West Byfleet KT14 6EY
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9.8 168 Reviews
  • West Hall, West Byfleet
Anchor’s West Hall is a unique and meticulously designed flagship care home. It was rated as Outstanding by the CQC for the second time in June 2019. Three of the five areas inspected of Caring, Responsive and Well-Led were rated Outstanding in this report.

The team are proud to be welcoming new residents to West Hall, on both a permanent basis and for respite care. West Hall provides outstanding residential care and for older people living with dementia. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice.

West Hall comprises of an 18th century listed Manor House, with three purpose-built, contemporary lodge residences, all set in peaceful and impressive grounds. The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including spa baths and spacious bedrooms. They have the benefit of environmentally friendly energy, including solar power and the use of organic material for insulation.

At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of the culture and ethos at West Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

West Hall is operated by Anchor, who are England's largest not-for-profit provider of care and housing for older people.

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Care Provided by West Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Katherine Mahoney (Manager)
  • Admission Criteria
    • Please contact West Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950

  • Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact West Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at West Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


West Hall Reviews (168)

Total of 168, showing 21-40
9.8

West Hall has a Review Score of 9.8 (9.774) out of 10, based on 49 reviews in the last 2 years. Over all time West Hall has 168 reviews.

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Review from C C (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received excellent pro-active care since settling in some months ago. Every effort has been made to ensure her happiness and comfort. I once asked which carer had performed a particular task and she replied with emphasis, "She is not my carer - she is my friend!"

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Review from Teresa S (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Maple Lodge, West Hall Care Home from Oct '22 to April '24. Under the excellent leadership of the lodge manager, along with his dedicated team, she received excellent care in a lovely environment right up to the end of her life, which itself was peaceful and without stress.
Much was done over nearly 18 months to keep Mum as happy, safe, comfortable and well looked after as possible. The fact that she was so much better at West Hall than she had been in her own home is a testament to that. The lodge manager was always supportive not just of Mum but of family members too, always willing to listen, always available to discuss options, and always open to suggestions. We are all very grateful for the diligent, conscientious and respectful way the team, as a whole, looked after and took care of our mother. Thank you.

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Review from A M (Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently a resident in the care home.
I am very much impressed by the high quality of care provided to all the residents here at West Hall Care Home.
I can find no grounds for any major criticisms. Please keep it up.

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Review from J I (Respite Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time I have needed respite care, overall excellent. However, due to unavoidable diarrhoea and vomit outbreak, the activities were limited.

Reply from Rozlin Hutt, Deputy General Manager at West Hall

Thank you for reviewing West Hall. I am so pleased to hear you rate your overall experience with us as excellent. Our resident's care and health are one of our priorities. This is why at the time, activities were limited, to make sure it didn't spread but wanted to ensure that activities still took place while we contained the outbreak. I can confirm that everyone is now well, and our fun and engaging activities, are now taking place daily again. We hope you come and visit us again soon, and if you would like to give us any more feedback or would like to make any recommendations, please let me know.


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Review from David G (Son-in-law of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit my father-in-law frequently and we are delighted every time by the friendly smiles and obliging nature of the staff. My father-in-law is clearly well-looked after, clean-shaven and well-fed.

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Review from Diana R (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of West Hall for nearly six years. The quality of the care he gets is excellent. In fact, his health has improved despite his advancing dementia. He eats well, the staff always ensure he gets enough fluids, and they ensure he is given the time to feed himself, independently
as far as he is able. The fact that he's almost always smiling and chuckling and that he beams at his carers when they enter the room tells me all I need to know.

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Review from Nigel I (Son of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time our father has been at West Hall, we all feel as a family, our father has received excellent care. We have always found the staff to be kind and considerate. When we arrive for a visit we are always received with a friendly smile and made to feel very welcome. His room is very comfortable
and to a high standard. We have noticed the carers have all taken the time to get to know our family and our father. We could not have wished for our father to be in better care.

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Review from Lyn A (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad settled in straightaway and goes from strength to strength. He's happy and always smiling. Thank you for taking such good care of him.

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Review from M W (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at West Hall. She is well looked after by the staff who treat her with dignity and do lots of activities with her and other residents to make sure that are entertained and stimulated. My mum enjoys the varied menu, which has plenty of choices, and her room is bright and comfortable.

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Review from F S (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall’s facilities, food choices and standards of cleanliness are excellent. Mum is very settled and relaxed there which gives us peace of mind.
The staff are really great and the standard of care is excellent; they even visited Mum in the hospital. I am impressed that they make time to speak to
the relatives with care and consideration.

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Review from C R (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, empathic, caring staff. My mother has been welcomed and experienced excellent attention and care.

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Review from A L (Son of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 99 1/2 years old and a survivor of four concentration camps and one Ghetto. Following a UTI she spent two weeks in hospital and came out with reduced strength and faculties. My sister and I felt it was our duty to keep her in her home of 66 years. We were wrong. Our mother feels more secure
and happy at West Hall than for many months, and the kindness and professionalism of staff from day one cannot be faulted.

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Review from J M (Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident of West Hall, my wife passed away in 2023 and my two sons live abroad. (one in the USA and the other in Australia).
My very close relative is my daughter who lives nearby in the area.
I am delighted with the care provided here in West Hall Care Home.
Great facilities, complete understanding
of my needs.

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Review from Mary S (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just wish to pass on my, and my family’s, thoughts on Mum’s care. We are very happy with all aspects of her care, and in terms of anything that arises, it is very easy to communicate, address and solve problems that arise.
This is a brief message but heartfelt as I think it’s important to recognise
good things, especially as Mum was 100 the other day.
Best wishes.

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Review from D T (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager runs an amazing team - it is fantastic to know my dad is so well looked after. He was not well at the previous care home but Birch Lodge has brought the best from him. Thanks to all the team.

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Review from G B (Wife of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband is receiving at West Hall. He is happy and has settled in well. The staff at Birch Lodge are very caring and kind and nothing is too much trouble for them. The accommodation is second to none with a lovely view over the parkland. My husband enjoys the food
which is of a very high standard. A lovely place with a nice atmosphere.

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Review from Susan H (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at West Hall for many years and we have always been very happy with the care she has received. It is more than care, the staff are devoted to the residents and daily go above and beyond to make sure my mother receives the best of everything. She has had Covid twice and is still thriving.
I put that down to the excellent staff at West Hall.

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Review from Sarah D (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff in particular is wonderful, feel very secure leaving my mother in her care. Very genuine, authentic care home with lots of smiles and laughter.
Very pleased we found this home!

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Review from Steven W (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall is a lovely care home offering residents a lovely home with plenty of activities. The staff are very professional, empathetic and caring. As a family, we have total confidence in the care that our mum receives.

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Review from Susan B (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been looked after very well during his stay. His dietary requirements have been well catered for and the staff look after him and the other residents.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for West Hall is calculated as follows: ( (461 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact West Hall for further details.


Awards / Recognitions (3)

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