West Hall

Parvis Road, off Parvis Road, West Byfleet KT14 6EY
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9.8 168 Reviews
  • West Hall, West Byfleet
Anchor’s West Hall is a unique and meticulously designed flagship care home. It was rated as Outstanding by the CQC for the second time in June 2019. Three of the five areas inspected of Caring, Responsive and Well-Led were rated Outstanding in this report.

The team are proud to be welcoming new residents to West Hall, on both a permanent basis and for respite care. West Hall provides outstanding residential care and for older people living with dementia. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice.

West Hall comprises of an 18th century listed Manor House, with three purpose-built, contemporary lodge residences, all set in peaceful and impressive grounds. The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including spa baths and spacious bedrooms. They have the benefit of environmentally friendly energy, including solar power and the use of organic material for insulation.

At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of the culture and ethos at West Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

West Hall is operated by Anchor, who are England's largest not-for-profit provider of care and housing for older people.

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Care Provided by West Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Katherine Mahoney (Manager)
  • Admission Criteria
    • Please contact West Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950

  • Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact West Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at West Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


West Hall Reviews (168)

Total of 168, showing 41-60
9.8

West Hall has a Review Score of 9.8 (9.774) out of 10, based on 49 reviews in the last 2 years. Over all time West Hall has 168 reviews.

Overall Experience

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Date Published

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Review from Suzanne H (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed in Maple Lodge from January to May and I was delighted with the care he received during this time. The facilities were first class including the rooms, the beautiful grounds and the food, but what stands out above all this is the wonderful care, warmth and kindness shown by every member
of staff. I was nervous about Dad moving but he settled quickly and felt at home. I witnessed the banter between dad and the carers which was lovely to see. The team really do care for the residents and go out of their way to make their stay happy and fun. I also got to know the managers and teams of the other lodges who were also wonderful. I cannot recommend West Hall enough for looking after my dad so wonderfully - and the team quickly became part of dads extended family.

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Review from Beena S (Friend of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positive things to say about Birch Lodge in West Hall. They have exceptional care of my friend, treating her like family. Without their dedicated and compassionate care, I can't imagine what would have happened to her. The team here is truly remarkable and I couldn't be more grateful
for their outstanding support.

Reply from Katherine Mahoney, Home Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our care/support as excellent. We will pass on your lovely feedback to our Birch Lodge colleagues and we appreciate your kind comments about the care your friend has received. We’re very pleased that your friend is happy with the care provided. We provide person-centred care to each resident who lives with us and we're also here to answer any questions regarding our care and provide support to families when needed.


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Review from Julie C (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at West Hall for over five years and we cannot praise the team in Birch highly enough. Some of the team have been here since Mum arrived and even those that haven't soon become part of the family. Excellent care and facilities. We continue to be very happy and couldn't wish for a nicer
place for our beloved Mum.

Reply from Kat Mahoney, Home Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our care/support as excellent. We will pass on your lovely feedback to our Birch Lodge colleagues, thank you for your lovely comments. We’re very pleased that your mum and your family are happy with the care provided. We provide person-centred care to each resident who lives with us and we're also here to answer any questions regarding our care and provide support to families when needed.


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Review from A W (Niece of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall Care Home care for my uncle as if he were one of their own relatives. Birch Lodge are a great team, they are professional, friendly and are always caring. The care they provide extends beyond my uncle to me, my family and my mum. The whole team are exceptional. I have been very pleased with
the excellent care they have given my uncle over the last seven years.

Reply from Katherine Mahoney, Home Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our care/support as excellent. We will pass on your lovely feedback to our Birch Lodge colleagues and we appreciate your kind comments. We’re very pleased that your uncle and your family are happy with the care provided. We provide person-centred care to each resident who lives with us and we're also here to answer any questions regarding our care and provide support to families when needed.


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Review from Andrew B (Son of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment is clean and positive - my dad struggles to see that he needs care and wants to go home. The staff have worked well with him, helping to get the most out of the time he has spent here. His main problem is that he has to pay for the care but that is no reflection on the quality of care
and support.

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Review from S H (Daughter-in-law of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place with incredible, understanding, caring staff who take every step to help ensure residents are very well looked after and feel safe. Every single member of staff seems to truly try and make this the best possible place for people to live in.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our staff as excellent. We are very proud of our empathetic and kind team of colleagues, who aim to go the extra mile for our residents. It’s lovely to know that you feel our residents are safe and well looked after.


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Review from Dominic E (Son of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy at Birch Lodge at West Hall. the staff are fantastic with him and we are always reassured that he is safe and well looked after. Dad really enjoys walking in the grounds on sunny days and loves the plants, trees and flowers. He is also very happy with the food.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our care/support as excellent. We will pass on your lovely feedback to our Birch Lodge colleagues and we appreciate your kind comments. We’re very pleased that your dad enjoys our food and walking our extensive grounds.


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Review from Marion L (Sister of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. I can't come often because I live in the South of France. My sister is lucky, there are a lot of people among the staff who speak fluent French. When something is wrong with her somebody calls me and once a week I have a little talk with her, she is often in the lovely
garden when the weather is ok. It's really a good place for old people.

Reply from Katherine Mahoney, Occupancy Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate all areas of our home as excellent. We are very proud of our diverse team of colleagues and we are pleased that we can support you with French-speaking. It’s lovely to know that your sister is enjoying living at West Hall and we are able to provide you with peace of mind.


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Review from S P (Son of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to be recommended to this care home by a local NHS worker, and we cannot praise West Hall and the staff and team highly enough. Since my mum moved in, she has received the compassionate care and support she needs with her ongoing dementia struggles. When we visit, we always find
her to be happy and comfortable. The team, both on the ground and in management, are empathetic to each individual's care needs and always strives to offer stimulation daily whether that be through the activities they provide or the one-to-one interaction. We, as a family, are very happy knowing that Mum is in good hands. Thank you.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate your overall experience as excellent. We are very happy that you and your family have peace of mind with the care we provide your mother at West Hall and we are proud of the wide range of activities that we provide to our residents. I will ensure that your lovely feedback is passed on to our Birch Lodge team.


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Review from Suzanne B (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I was shown around West Hall and met some of the staff I knew it was the right place for my dad. He was very reluctant to leave his flat but he just couldn't live on his own anymore. He moved into Maple Lodge before Christmas and is settling very well. the staff and care is fantastic
and he loves walking around the beautiful grounds. Thank you!

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our safety/security as excellent. I will ensure that our Maple Lodge team are aware of your kind comments. It’s great to hear that your dad has settled at West Hall and enjoys living with us. It’s wonderful that dad remains active walking in our extensive grounds.


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Review from J B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at West Hall for eight years until her recent death, and she was very happy there. Lovely grounds and facilities and the staff have been excellent during that time.
The manager is good, and I can't fault any of his team. Mum was particularly fond of certain members of staff, who
all went above and beyond with their care, especially with her end-of-life management and were a big support to both myself and my sister. Thank you all!

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our cleanliness as excellent. I will ensure that your lovely feedback is passed on to our team. We provide person-centred care to all of our residents and we are also here to support their loved ones.


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Review from Brian W (Husband of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first second we entered West Hall, we were met with a smiling, welcoming person at reception. The happy welcome there continued upon our meeting with the staff of Birch Lodge, who have been magnificent in looking after my wife over the last three weeks. Their professional yet caring attitude
towards her was heartwarming, and I knew on that first day that she was in safe hands and had no worries with her staying in Birch Lodge, West Hall.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our home as excellent in all areas. We really appreciate your kind feedback and will ensure this is passed to our colleagues at Birch Lodge and throughout West Hall. We are very pleased that our colleagues have provided you with peace of mind, as we know that it is not always easy when a loved one moves into care.


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Review from Thomas H (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff warm and welcoming.
The level of care is very good.
The environment is also very good.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our care/support as excellent. Thank you for your kind comments regarding West Hall, which I will ensure are passed on to our team. We aim to provide the highest quality individually tailored care for all of our residents.


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Review from L S (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for respite care. We were impressed with the whole facility. The bedroom was well-appointed and all the staff were very kind, caring and welcoming.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our staff as excellent. We really appreciate your lovely feedback, which I will circulate to our team. We are pleased your father enjoyed his stay at Birch Lodge and we hope to welcome him again in the future.


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Review from S C (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastically clean and nice facilities. Lovely grounds and architecture. Warm staff and good care.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our overall experience as excellent. Thank you for your lovely feedback and I will ensure that our team is aware of this. We are very proud of our facilities at West Hall. These include our extensive gardens, our listed manor house and our modern lodges, which support the excellent care we provide to all of our residents.


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Review from Jacky A (Wife of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my husband came to West Hall, I have been really impressed with the kindness and dignity with which he has been treated. All the staff are so understanding and have done everything they can to help him settle in. All our children have now visited and the kindness and care that their father
has shown have set their minds at rest. The outstanding rating given to West Hall is very well deserved. My husband's bedroom is bright and cheerful and along with the bathroom is kept beautifully clean. The public rooms are bright and welcoming and the meals are lovely.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate all areas of our home as excellent. Thank you for your wonderful feedback which I will pass on to our team. We aim to give the highest standards of care to each of our residents and get to know everyone as the unique individuals they are. We are also here to support our residents loved ones and provide peace of mind.


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Review from S E (Son of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents have been very well cared for since they arrived a year ago and are very happy with the level of care and support they both receive.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall, we are pleased you rate our care/support as excellent. We appreciate your lovely feedback and I will let our team know your kind comments. We provide person-centred care to each resident who lives with us and we're also here to answer any questions regarding our care and provide support to families when needed.


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Review from Susie V (Daughter of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall is a wonderful care home. The staff are exceptional, they care for my father like he is one of their family. He is well looked after, cared for with love, fed great meals and treated with love and respect. As a relative, nothing is too much trouble. We are extremely grateful for the wonderful
care Dad receives. Thank you!

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall, we are pleased you rate all areas of our home as excellent. We appreciate your lovely comments, which I will pass on to our team. Our team work hard to provide the best levels of care to our residents and we are here to provide support and answer any questions from our resident's family and friends.


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Review from H C (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Birch Lodge are always kind, thoughtful and patient and always treat their residents with dignity, however difficult the circumstances. The lodge always feels like a happy place. West Hall has exceptionally good rooms that are always clean, well ventilated and comfortable and have good
views over the extensive grounds. Residents have two or three options at meal times and fruit and snacks are available all day, the afternoon tea cakes are baked on-site and are always delicious. Mum is content and happy and so are we!

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our facilities as excellent. We appreciate your kind feedback and I will pass your lovely comments to our team. We aim to provide a choice of freshly-cooked wholesome food at each mealtime and snacks throughout each day, which suits our residents' dietary requirements and preferences.


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Review from Louise G (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall has provided fantastic care for my dad for the last four years, throughout Covid and after. They are unfailingly kind and caring. I think one of the things that has impressed me most is their thoughtful approach to drugs, minimising drug use and keeping it under review.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our overall experience as excellent. I will ensure that your kind comments are passed on to my team. Our care colleagues support our residents appropriately with their medication, as required.


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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for West Hall is calculated as follows: ( (461 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact West Hall for further details.


Awards / Recognitions (3)

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