West Hall

Parvis Road, off Parvis Road, West Byfleet KT14 6EY
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9.8 168 Reviews
  • West Hall, West Byfleet
Anchor’s West Hall is a unique and meticulously designed flagship care home. It was rated as Outstanding by the CQC for the second time in June 2019. Three of the five areas inspected of Caring, Responsive and Well-Led were rated Outstanding in this report.

The team are proud to be welcoming new residents to West Hall, on both a permanent basis and for respite care. West Hall provides outstanding residential care and for older people living with dementia. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice.

West Hall comprises of an 18th century listed Manor House, with three purpose-built, contemporary lodge residences, all set in peaceful and impressive grounds. The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including spa baths and spacious bedrooms. They have the benefit of environmentally friendly energy, including solar power and the use of organic material for insulation.

At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of the culture and ethos at West Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

West Hall is operated by Anchor, who are England's largest not-for-profit provider of care and housing for older people.

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Care Provided by West Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Katherine Mahoney (Manager)
  • Admission Criteria
    • Please contact West Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950

  • Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact West Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at West Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


West Hall Reviews (168)

Total of 168, showing 61-80
9.8

West Hall has a Review Score of 9.8 (9.774) out of 10, based on 49 reviews in the last 2 years. Over all time West Hall has 168 reviews.

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Date Published

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Review from Katie B (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in West Hall Care Home for a year now and she has been cared for with love and respect and treated with dignity throughout this time. The staff are amazing and they are what makes Birch Lodge so special. An incredible Lodge Manager who leads a professional, cheerful, approachable
and loving team of staff each of whom knows my mum well no matter which floor they work on. The team are able to judge Mum's mood and cheer her up with a laugh and a joke or reassure her with a hug, a chat and a cup of tea. Birch Lodge and all who work there are outstanding people who have become part of our family. I often chat with the housekeepers, chefs, receptionists and facilities staff who are equally wonderful and caring. No member of staff ever walks past me without saying hello and giving me a smile even if we don't know each other. West Hall is a happy place to visit, to live and obviously to work with lots of activities and outings. I highly recommend West Hall.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate us as excellent in all areas. Thank you for your exceptional feedback regarding colleagues at West Hall, especially Birch Lodge. I’m very proud of the kindness and compassion shown by my team. We’re glad that your mum enjoys living with us and we are also pleased to support her loved ones.


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Review from Robin G (Brother of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I can see the staff at West Hall take care of residents very well.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate us as excellent in all areas. I will pass your kind comment to our team.


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Review from Keith M (Brother of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and so friendly every time we visit. They are so hard-working and nothing is too much trouble. We are so pleased they are looking after my sister. So a big thank you to everyone at West Hall.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our staff as excellent. Your lovely feedback regarding our colleagues is much appreciated and I will ensure that this is passed on.


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Review from F C (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the year that we have been with West Hall, we have been delighted and comforted by the diligent care, commitment and dedication shown to my mother. The support not only for Mother but for us as her family has been wonderful. We are very grateful.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our facilities as excellent. Thank you for your kind comments regarding our team, which I will let them know. We aim to provide the highest quality care and support, not only to all our residents but their loved ones also.


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Review from S B (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to pass on a big thank you to all the staff who made my father’s 98th birthday party in the Red Room very special. I’m sure he really enjoyed himself along with the lager. The food was excellent with a beautiful afternoon tea of fresh sandwiches, scones with cream and jam (or jam and cream)
and the birthday cake was lovely, thank you to the chef. A special thanks to the staff who popped in occasionally just to make sure we had all we needed. A special day enjoyed by all.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our overall experience as excellent. It was our pleasure to help your father celebrate his 98th birthday and we’re glad that he had a lovely day with his family. We enjoy celebrating our resident’s birthdays and anniversaries as they wish to and I will make sure that our team are aware of your lovely comments.


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Review from G G (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being very well looked after. The staff are excellent and will do anything for you. Food is to a very high standard, although quite repetitive. I do not find enough to do, but the staff do try hard to occupy residents.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our overall experience as excellent. I will make sure our team are aware of your lovely feedback. We aim to cater for our residents' individual tastes, preferences and dietary requirements, so will discuss your feedback with our kitchen. We have a wide range of group activities, in addition to one-to-one activities, however, we know that you enjoy like-minded company and will support this, should you join us for a further stay.


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Review from David E (Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and helpful at all times. Food is as good as one would expect. There is plenty of space in the room provided for clothes etc. Toilet and bathing - the shower is excellent. The grounds afford nice long walks on lovely grounds by a lovely river. All in all very good value.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate your care/ support as excellent. We are glad you enjoy living at West Hall and we appreciate your lovely comments. I will pass your wonderful feedback to my colleagues. We aim to surpass our residents' individual expectations of all aspects of life at West Hall.


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Review from P G (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has severe dementia has lived here for the last three and a half years. The care has been excellent. He is happy and has been looked after extremely well. Highly recommended!

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Review from Martin W (Son of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care in a great environment. My mother is quite a challenge and the home has always coped with everything she has thrown at them!

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Review from Emma F (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of West Hall, and more specifically Birch Lodge, couldn't have provided a more caring, stimulating or empathetic environment for my father to live in. Their understanding of the needs of a person living with dementia has enabled my father to live out his final years with dignity
and in comfort. We can't thank them enough and would highly recommend Birch Lodge.

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Review from Ruth M (Niece of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Oak Lodge team have done all they can to ensure they are meeting the needs of our aunt. The transition from moving from her own home to West Hall has been well managed. The team are supportive and responsive to her needs. The maintenance team ensured that pictures were hanging and other changes
were made to the room which helped our aunt settle with familiar possessions around her.

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Review from Julie W (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My hat goes off to all the staff in Maple Lodge for the care and concern that they have given and continue to give my father. They are attentive, patient and extremely helpful to us as a family. Thank you all so very much.

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Review from J W (Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Oak Lodge in March 2020. The carers have been great; they look after me so well. The manager is easy to talk to, and the entire team is lovely. I feel at home, and I can visit my family.

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Review from Simon H (Son of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother. Good friendly staff who seem to really care. Looking forward to returning to the pre-Covid experience with full activities and bistro lunches for the family to join my mother.

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Review from Penny M (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who was suffering from dementia spent the last years of her life at West Hall. She was well cared for by friendly helpful staff and as a family, we are really grateful for the care she received.

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Review from Lionel B (Respite Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly atmosphere throughout. Very willing and attentive staff.
Room and room service is excellent all day.
Good range of food and very flexible.
Attractive grounds and lodges.
I have thoroughly enjoyed my short respite.

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Review from G M (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to West Hall, Oak Lodge feeling at a very low point, unable to move properly etc. Today six weeks later I'm going home having been looked after with great care by everyone here and I can only say a big thank you to you all.

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Review from Ian M (Respite Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception arrangements non existent. All information has to be extracted, never volunteered. Room cleanliness was variable. No consideration went into my food needs as a diabetic. Staff were generally found to be very good. The carer is brilliant. Standard of cooking, particularly vegetables, was excellent.

Reply from Katherine Mahoney, Home Manager at West Hall

Thank you for taking the time to review West Hall following your recent respite stay. We are pleased you rate our facilities and management as excellent and we will pass on your kind comments to our care team. We apologise you felt the room cleanliness was variable, our Lodge Managers currently complete daily walkarounds and spot checks on all communal areas and bedrooms to make sure cleanliness of facilities are maintained. We will make sure this is still being carried out thoroughly. We are also sorry to hear you felt we didn’t meet your dietary needs. We regularly review our menus, with the input of our residents, and cater to dietary requirements and preferences. We will continue to work with our chefs to make sure this area of our service is improved in the future.


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Review from S B (Sister of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at West Hall take wonderful care of my sister. She is so happy there. They also make visitors very welcome. They all go above and beyond what I would expect of them.

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Review from Caroline O (Daughter of Resident) published on 23 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has enjoyed more than 5 years of care at West Hall managing complex health needs. The staff are friendly and have worked tirelessly to combat the Covid threat. She is happy and loves all the attention and laughs she has with the staff who are very dedicated.
It’s a beautiful setting and rooms/service/food
are of high quality. Cost does run high but quality is good.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for West Hall is calculated as follows: ( (461 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact West Hall for further details.


Awards / Recognitions (3)

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