West Hall

Parvis Road, off Parvis Road, West Byfleet KT14 6EY
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9.8 168 Reviews
  • West Hall, West Byfleet
Anchor’s West Hall is a unique and meticulously designed flagship care home. It was rated as Outstanding by the CQC for the second time in June 2019. Three of the five areas inspected of Caring, Responsive and Well-Led were rated Outstanding in this report.

The team are proud to be welcoming new residents to West Hall, on both a permanent basis and for respite care. West Hall provides outstanding residential care and for older people living with dementia. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice.

West Hall comprises of an 18th century listed Manor House, with three purpose-built, contemporary lodge residences, all set in peaceful and impressive grounds. The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including spa baths and spacious bedrooms. They have the benefit of environmentally friendly energy, including solar power and the use of organic material for insulation.

At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of the culture and ethos at West Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

West Hall is operated by Anchor, who are England's largest not-for-profit provider of care and housing for older people.

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Care Provided by West Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Katherine Mahoney (Manager)
  • Admission Criteria
    • Please contact West Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950

  • Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact West Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at West Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


West Hall Reviews (168)

Total of 168, showing 81-100
9.8

West Hall has a Review Score of 9.8 (9.774) out of 10, based on 49 reviews in the last 2 years. Over all time West Hall has 168 reviews.

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Review from Caron M (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall were fantastic when my cad moved in and he is really happy here. The staff are excellent and communication with us as his family is first class.

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Review from J S (Wife of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is just wonderful. I can't say how pleased I am with the manager and her team. They care so much, put heart and soul into their work. One particular staff member is wonderful but it's unfair to single out staff in Birch Lodge as all the carers are excellent. The communication paths are also
first-class. My husband is so happy and well cared for - thank you all.

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Review from Rosy G (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the wonderful care my mum continues to receive from the excellent carers at West Hall. Residents are treated with dignity and respect. Carers give them quality time and spend time with them. I would not hesitate to recommend West Hall.

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Review from Amy L (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved there in January 2020 after a fall and the hard realisation that my mother could no longer care for him at home. After visiting so many care homes, West Hall had a wonderful feel to it, with very caring staff, happy residents and beautiful gardens. My dad became seriously ill this year
and sadly died in February. The staff at Birch Lodge were truly wonderful, their compassionate nature and understanding of dementia is truly so heartwarming to see. Dad had a good routine there, always exceptionally clean and well cared for, food was wonderful and accommodated all of dad's needs. A special mention to the wonderful staff leading the team with the managers so supportive and understanding to the family truly was wonderful. It’s such a hard decision to put your loved one into a care home but this was definitely the best decision for our dad and we hope when we can to go back and say hello to the team again. Thank you for all you have done for my dad.

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Review from Jenny B (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being beautifully cared for, very loved and she seems so happy. Staff communicate really well giving updates on Mum's progress, sending photos, etc. Also taking great care of Mum's medical needs.

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Review from Annette W (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nursing standards are excellent - the team go way beyond standards of any set in their affection and support given to my father. My dad has stayed in two previous care home, and West Hall is by far the best. Having Dad in a care home is a difficult decision, but my family and I are secure
in the knowledge Birch Lodge is the next best thing to a home. I cannot praise the team highly enough - amazing!

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Review from S H (Wife of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall, Birch Lodge specifically, has alwats been extremely good, caring and kind. But since the start of the pandemic, they have been simply amazing, in the most difficult of circumstances. I cannot praise the staff and leadership of Birch Lodge highly enough.

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Review from Tessa K (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The period of Covid has been dealt with superbly and infection spread has been zero. Isolated cases were dealt with and all due to excellent protocols and good management. It has been so hard not seeing my dad but so worth it as he is well and happy and we are almost back to normal. Patience as they
say is rewarded. Thank you to the Birch Lodge team.

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Review from A K (Wife of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult period, the staff in Birch lodge have been outstanding. Always positive on the phone and saying encouraging things about our loved ones. The team is headed by an exceptional person in her care and understanding of my husband's dementia. Her kindness and patience enable him to be
as content as he can be. This means so much to me. All the staff have shown enormous forbearance and kindness during this testing time. West Hall sets a very high standard in all respect. With my admiration and enormous thanks.

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Review from Caroline M (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I thought West Hall was fabulous before, seeing how the team have coped during the pandemic has been awesome! To a man and woman, they have done everything to support both the residents and their families and even in the darkest days, were there for us all. I have always said West Hall gave my father
a new lease of life when he arrived over five years ago. To have kept him going and cheery throughout the last 12 months is testament to an amazing team.

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Review from Mary M (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother resides in Birch Lodge, she's been here for over a year. We as a family are comforted by the care and love shown to her, it is encouraging as Mum suffers with progressive dementia. Mum is thriving, though sometimes in need of reassurance, which abounds. Most importantly she is happy and therefore
so are we.

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Review from P H (Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only patient for limited time - staff kind and helpful.

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Review from Chris R (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's physical ad mental health, and her overall quality of life, have improved greatly since her arrival at West Hall, thanks to the care and attention of the wonderful staff at Birch Lodge. Thank you!

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Review from Philippa M (Cousin of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin will have been a resident in Maple Lodge for two years in May 2021. She suffers from dementia and mild depression. West Hall was chosen for its ethos, exceptional purpose-built facilities, wonderful grounds and the wide range of activities on offer, backed up by the ‘Outstanding’ CQC review.
West Hall feels well run and in our experience, the care is very good and the staff are professional, cheerful, friendly and caring. Communication is good, staff are accessible and any question or quibble is dealt with quickly and effectively. During the pandemic, the team have been exceptional. We cannot praise them highly enough. When visiting has been banned or restricted, we felt comforted by the knowledge that our relative is being well cared for by the Maple Lodge Team. During the pandemic, it has been very helpful to have more regular updates from the West Hall Manager and more frequent newsletters.

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Review from S P (Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had such a lot of help and support.

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Review from Linda P (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at West Hall (Oak Lodge) for 5 years, and we recently lost her at the age of 98. She was always extremely well looked after and we have been so impressed with the care and consideration given to her (and to us) towards the end of her life. We are very aware of how much the carers
and staff have done, to make Mum feel happy and safe. It takes a very special person to do the job, that they all do, with such care and affection and in the past year, West Hall staff, in all areas, have risen to the challenges of Covid-19 and have gone over and above what would normally be expected of them. We consider ourselves very fortunate to have found West Hall and to know that during these difficult times when we saw so little of Mum, she had all of you to take care of her. We wouldn't hesitate to recommend West Hall to anybody looking for exceptional care.

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Review from Carina K (Friend of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team and facilities at West Hall surpassed all our high expectations from day one. Over two and half years, the care and support the Oak Lodge team provided to my godmother was exemplary - full of empathy, patience, humour and interest in her life stories. This extended to my family and I - always
keeping us in touch and updated, especially during the last challenging twelve months. The team go the extra mile to accommodate residents' wishes, whether it is providing special food requests, printing out emails from overseas relatives or having residents' furniture and pictures in their rooms. The design and upkeep of the rooms, gardens and facilities are of a high standard and there are loads of activities on offer with a dedicated team who organise day trips and on-site activities. Strong support from the local GP surgery, physio and dental services are all geared towards keeping residents in the best of health. A brilliant team all round. Thank you all.

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Review from K P (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in West Hall for the last 2 and a half years. At all times, the care she has received has been exemplary. All the team from management to the care team treat her with respect and also go out of their way to treat us as relatives as part of the whole family. They are always
open to comments and questions, and it is always easy to arrange a meeting should we need too.
My Dad also found himself in need of respite care this past month following on from surgery for Bowel Cancer. I was absolutely thrilled with how my Dad was in himself following his recent reunion with Mum at West Hall Care Home following his two week isolation period. It really uplifted him to see her after those difficult few months. All the staff at West Hall were amazing in facilitating this, and we can't thank them enough. The care he received whilst on respite was second to none.
I will have absolutely no hesitation in recommending West Hall to anyone that should need to use them.

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Review from Kate C (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

West Hall Care Home staff have been working extremely hard under the very difficult circumstances we are encountering this year. They have kept us fully informed of all developments and also done their best to arrange visits under the ever-changing guidelines. They send regular reports regarding the
well-being of our loved ones as well as a weekly newsletter with photos of events they are organising for the residents, which is lovely, especially as we are not able to visit as often as we could. The circumstances are still changing and it is becoming even more difficult to visit. This is extremely concerning when someone you love is a resident. The staff do their very best to assure us of the wellbeing of our loved one.

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Review from O B (Son of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere with food and drinks always available.
Good activities and good atmosphere. All kept clean and well dressed/presented.
Always opportunities to make suggestions and regular monthly reviews.
Would encourage getting those who can, outside more.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for West Hall is calculated as follows: ( (461 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact West Hall for further details.


Awards / Recognitions (3)

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