West Hall

Parvis Road, off Parvis Road, West Byfleet KT14 6EY
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9.8 168 Reviews
  • West Hall, West Byfleet
Anchor’s West Hall is a unique and meticulously designed flagship care home. It was rated as Outstanding by the CQC for the second time in June 2019. Three of the five areas inspected of Caring, Responsive and Well-Led were rated Outstanding in this report.

The team are proud to be welcoming new residents to West Hall, on both a permanent basis and for respite care. West Hall provides outstanding residential care and for older people living with dementia. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice.

West Hall comprises of an 18th century listed Manor House, with three purpose-built, contemporary lodge residences, all set in peaceful and impressive grounds. The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including spa baths and spacious bedrooms. They have the benefit of environmentally friendly energy, including solar power and the use of organic material for insulation.

At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of the culture and ethos at West Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

West Hall is operated by Anchor, who are England's largest not-for-profit provider of care and housing for older people.

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Care Provided by West Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Katherine Mahoney (Manager)
  • Admission Criteria
    • Please contact West Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950

  • Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact West Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at West Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


West Hall Reviews (168)

Total of 168, showing 101-120
9.8

West Hall has a Review Score of 9.8 (9.774) out of 10, based on 49 reviews in the last 2 years. Over all time West Hall has 168 reviews.

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Date Published

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Review from H P (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only stayed for 2 1/2 weeks for respite care. The service we received and the care Mum received was excellent. Despite only being at the home for a short period, the staff took time to get to know Mum, to understand her likes and dislikes and to address any points we raised. I couldn't ask for more
and would definitely use again.

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Review from D C (Respite Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay we have been in lockdown owing to the Coronavirus so most activities have been on hold. I have been able to use the grounds for walking and exercise which has been very pleasant, rather than just being in a room. Whilst the library is shut there are books available which we're made aware
of. Friendly staff and management, always ready to help. Rooms kept well with a lovely outlook on to the grounds.

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Review from A L (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely well looked after towards the end of life care with exceptional care and concern shown by the staff.
I would have rated the room as excellent if it had aircon, and the floor was not concrete (under the carpet).
The food generally good but has had some inconsistency with various
staff changes.
Some little oversights in personal care but overall the team are outstanding in care and commitment. Highly recommend.

Reply from Candice Oneill, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our overall standard as excellent. We have had some new staff in the kitchen, who have now settled in well. Meals are monitored regularly and we also have a comments book which staff and residents are encouraged to use and this is regularly reviewed by the manager. Menus are planned with guidance and consultations from the residents, to ensure a variety of meals that will ensure that their likes and tastes are catered for. We do normally use free-standing air conditioning units when required, however, due to current infection control guidance, we are not able to use these at the present time.


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Review from Mike H (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I are extremely happy with our mother’s respite care in West Hall. Communication, either face to face, email or phone is always treated professionally, quickly and politely. The standards over all areas are excellent and maintained. Whilst my mother would rather be in her own house,
she has no complaints about West Hall. Clearly, if Mum’s happy so are we.

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Review from Eric B (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Oak Lodge. All members of staff were excellent, friendly, helpful and concerned that I was happy and comfortable. Nothing was too much trouble. They set the tone of the place and it was contagious because residents themselves were all friendly. The use of Christian names is an excellent idea.
The food could not be faulted. it was very good and the kitchen staff were always obliging. It is a wonderful care home. I rate it 100%

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Review from Rob B (Nephew of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been caring for my aunt and is a great help, as is the team leader. Great staff - thank you so much.

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Review from S G (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities. There is a very good staff to person ratio. The staff are caring and considerate and all residents are very well cared for and this dignity is retained. The accommodation is of an extremely high standard and there are lots of activities and trips available. The food is
also appetising and of a high quality. I would have no hesitation in recommending West Hall for all the above reasons.

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Review from C K (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our second respite visit. Lovely to see familiar faces and so nice that the staff remembered Dad from a year ago. Very well designed environment. Great rooms and ensuite. Excellent staff.

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Review from J H (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful.
Accommodation very good.
Food great.
Setting and outer view very nice.

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Review from T M (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff informative, caring and friendly. I have seen them interact with respect and dignity, supporting the residents to use tools and techniques to continue to use their skills and thought process.
Management continue to keep me regularly informed of my mum and step-dads condition and the impact of
any changes I am always consulted.

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Review from E J (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for two weeks respite care following a month in hospital. I immediately was made welcome by all the staff I encountered, and always helped when I needed help, even at night, by the capable and friendly staff. This has been the best holiday I have ever had. I am very sorry to be
leaving.

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Review from Gordon D (Respite Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied. Most carers were good, but especially one certain carer who deserves a compliment. I found it a long time between supper and the next morning and I found it a bit lonely. Suggested a quiz about 19.00 or some entertainment as most go to bed early. Would consider returning to West Hall.

Reply from Andy Jarman, Customer Relations Manager at West Hall

Thank you for taking the time to provide feedback regarding West Hall and we are pleased that you rate our facilities as excellent. We review our activities regularly and have noted your feedback.


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Review from A G (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for better care. The staff at Birch Lodge are absolutely fantastic.

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Review from R A (Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the helpfulness/politeness and service from the staff. The food has been very acceptable - particularly the Bistro which was excellent.

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Review from J H (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home rooms and grounds are always immaculate.
The staff are all pleasant and caring and treat the residents with kindness and respect.
My mother enjoys living there and seems very happy.

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Review from Keith W (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been here for three weeks but she seems to have settled well. The Lodges feel comfortable and the staff seem attentive and caring.

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Review from Mike S (Son-in-law of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the way West Hall staff look after Mum. She is really well cared for and is in a safe and secure environment. The buildings are lovely and really well looked after.

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Review from W T (Wife of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home in lovely surroundings. A well thought out design. Airy, spacious rooms. Cheerful and helpful staff. A life-saver for myself and family.

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Review from C E (Son of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2016 West hall was given an "outstanding" rating by the CQC and it was particularly for this reason that we chose West Hall for our mother. However, it has taken a good couple of years to settle - there has been a lot of shifting in management and staff since then and now I can say that it is truly
deserving of that rating; there is now a unity that there hasn't before. Communication channels were always an issue - now they are not. It is a brilliant place and Mum is very happy there.

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Review from C K (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very kind. Mum gaining weight and adjusting to her new life in a beautiful surrounding. She loves the grounds to walk in. Her room is beautiful and furnished to a very high standard. Most of all the staff are very caring which is critical to us as a family. Thank you.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for West Hall is calculated as follows: ( (461 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact West Hall for further details.


Awards / Recognitions (3)

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