West Hall

Parvis Road, off Parvis Road, West Byfleet KT14 6EY
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9.8 168 Reviews
  • West Hall, West Byfleet
Anchor’s West Hall is a unique and meticulously designed flagship care home. It was rated as Outstanding by the CQC for the second time in June 2019. Three of the five areas inspected of Caring, Responsive and Well-Led were rated Outstanding in this report.

The team are proud to be welcoming new residents to West Hall, on both a permanent basis and for respite care. West Hall provides outstanding residential care and for older people living with dementia. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice.

West Hall comprises of an 18th century listed Manor House, with three purpose-built, contemporary lodge residences, all set in peaceful and impressive grounds. The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including spa baths and spacious bedrooms. They have the benefit of environmentally friendly energy, including solar power and the use of organic material for insulation.

At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of the culture and ethos at West Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

West Hall is operated by Anchor, who are England's largest not-for-profit provider of care and housing for older people.

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Care Provided by West Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Katherine Mahoney (Manager)
  • Admission Criteria
    • Please contact West Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950

  • Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact West Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at West Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


West Hall Reviews (168)

Total of 168, showing 141-160
9.8

West Hall has a Review Score of 9.8 (9.774) out of 10, based on 49 reviews in the last 2 years. Over all time West Hall has 168 reviews.

Overall Experience

  • 147
  • 20
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Date Published

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Review from M H (Husband of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff efficient good natured and very helpful. They listen to what you have to say and act on it. Food and accommodation very good, rooms airy and well decorated. Good relationships with residents and families exist and the residents are kept active. It feels like one big happy family. Overall 9 out
of 10.

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Review from Charles R (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at West Hall for 3 and a half years and continues to receive the level of care we want for her. All staff are very caring and approachable should we need to discuss any matters.

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Review from Alastair F (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided. The staff relate well to the residents. Good facilities that are well focused on enhancing the lifestyle and protection of residents.

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Review from Fiona F (Daughter-in-law of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents look very well cared for appearance wise. Sitting area in Birch welcoming and residents occupied and staff interacting,
My mother-in-law's room is very tidy and in a much cleaner state than some of our previous visits. She is very well taken care of here.
I've only interacted briefly with
the manager and in terms of 'management', she's fabulous.

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Review from Caroline F (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been resident at West Hall for 4 1/2 years and has been wonderfully looked after. The staffs' dedication has been fantastic. Care and facilities excellent. Also, activities although she uses them less and often now due to dementia progression.

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Review from Susan C (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Fathers journey with dementia has been a very painful and emotional time for both him and all of us as his family but the help of West Hall has made this so much easier. Birch Lodge is managed and run by the most exceptional staff, truly they are angels and I cannot express how grateful I am.

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Review from T P (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was at West Hall for the last 2 1/2 years of his life. Throughout that time he was treated with dignity and respect by the staff - who treated all the family the same. We were pleased that he was able to stay at West Hall until the end so that he could pass peacefully in familiar surroundings.

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Review from Rebecca D (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed a respite break due to a change in her carer at home. She had already visited West Hall when planning for a longer-term option, so this fortnight was a good chance to experience the care. All the staff were excellent: welcoming, friendly, engaging and professional. They knew just how to
manage the settling in challenges for an anxious, frail 85-year-old with early Alzheimer’s. The home is excellent, well designed for residents, bright, clean and very comfortable. My mum is back home but content that West Hall would be ideal for her in the future, either for another respite visit or for permanent care.

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Review from Sally J (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent 6 weeks in respite care at West Hall, and we couldn't have been happier with the level of service provided. Without exception, the care staff treated my mother with respect and kindness and were also extremely welcoming and kind to us when we visited. The team leaders managed
the care plan with confidence and were fully aware of my mother's needs at all times.


The rooms are lovely and the facilities and activities are excellent. The food was of very good quality and teas, coffees and snacks were always being offered.


In addition, the client relationship management was excellent, professional with a personal touch, which made it very easy to deal with the administration and more practical issues.


Mum was very happy at West Hall and we would not hesitate to recommend it to anyone considering staying there.


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Review from A B (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend West Hall more highly for its outstanding staff, facilities, care, activities and professionalism. Our mother is resident with moderately advanced dementia and we chose it because:


- The large community of residents means individuals are placed with people of similar age and

condition who they quickly make friends with.
- The whole staff genuinely care, everyone smiles!
- Bright, spotless, modern, spacious and welcoming communal areas and bedrooms are cleverly designed to make a large facility feel like home with eg dining rooms on each floor.
- Enormous gardens, beautiful bistro, conservatory and summer patio make visiting with children, family and friends a real pleasure.
- Broad, well-planned, entertaining and inclusive activities schedule includes trips, tea dances and music
- Professionalism, enthusiasm and efficiency is evident in everything from care and activities to administration, front desk and catering.
- There simply is no better place for our mother.

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Review from Heather P (Wife of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has returned from a 2-week respite stay at West Hall. The care he received from all the staff and in particular at Oak Lodge was excellent. I have no hesitation in recommending West Hall and am hoping he will return for further respite.

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Review from Susanne P (Wife of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care afforded to my husband were second to none. I know how much he appreciated seeing the same carers regularly, this made my husband feel safe and secure. They always treated my husband with dignity, talked to him kindly and were always thoughtful of the best way to help him to
be comfortable.


West Hall has a very welcoming and calm atmosphere and the care team were always keen to keep me updated on my husband. I can't thank them enough for all they have done to help my husband and me through his illness.


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Review from V G (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, 98 and suffering from dementia has lived at West Hall for 29 months. Her room is spacious, well furnished with en-suite facilities and even boasts of a small fridge.
Visitors are always welcome including children and dogs you are never made to feel a nuisance. We always use the garden room
and terrace for a welcome tea break and chat in our walks around the grounds and gardens. These are special being well spread out with lovely views and mum enjoys the fresh air on our strolls around. Praise must go to the carers who are hard working, extremely patient and very kind. Mum has also been well looked after by the team following several stays in hospital when extra care was required.

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Review from C W (Friend of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who is a resident and I invited four other friends to lunch at the bistro. We also used the library for a pre-lunch drink.


We had coffee afterwards in the lounge, The whole event was very enjoyable. All the staff were kind and caring and the food was very good.


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Review from Ann R (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks respite at West Hall. The care she was given was excellent. The staff kind and helpful. The grounds and facilities lovely, any additional requirements for my mother were facilities. This is the second time my mother has stayed here and is happy to continue in the future.

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Review from Christopher S (Son of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hall provides simply outstanding care and unrivalled resources. Without exception, the staff are wonderful, attentive, and utterly professional. They are highly trained and a pleasure to see each time my family and I visit. Circumstances have dictated that we move our Father to a new home nearer
to his family, our sincere wish is that the new home begins to match the quality of West Hall.

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Review from F O (Son of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at West Hall have been tremendous and so much better than previous homes I have experienced. My mother has advanced Alzheimers and is currently going through a difficult period.
The staff, however, have been very pro-active to provide mum with the support she needs.
I have also been extremely
impressed by the management.

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Review from C S (Daughter-in-law of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the jewel in the crown at West Hall. The level of care and consideration is excellent. My Father-in-law is treated with great respect. The buildings and grounds are superb and kept to a high standard. The activities and food are varied and well run. Unfortunately, the design of the lodges
and lack of air conditioning make the accommodation unbearably hot at times.

Reply from Nigel Allen, General Manager at West Hall

Thank you for your nice review and your feedback on the lodges and air conditioning. We are working to improve the ventilation before next summer and we are confident the improvements shall make West Hall an even more comfortable environment with greater access to the fabulous balconies in our lodges and so allow natural cool breezes to circulate through the living areas.


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Review from J H (Wife of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, love, friendliness and professionalism that was given to my husband on his return from a short stay in hospital was overwhelming. The kindness and encouragement to get him up and moving is awesome. Thank you, one and all, their attitude is only positive.

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Review from Wendy N (Daughter of Resident) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at West Hall for the past year and a half. During that time she has been looked after by extremely friendly, knowledgeable and cheerful staff who have always been there to help when needed. The accommodation, food and facilities have been second to none, and the beautiful secure grounds
add an extra safe outdoor environment for the residents.


Everyone from reception to management help make the residents, relatives and visitors feel at home. Our grandchildren love visiting their Great-Grandmother and my sister and I can relax in the knowledge that our mother is getting the best care that a residential home can offer.


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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for West Hall is calculated as follows: ( (461 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact West Hall for further details.


Awards / Recognitions (3)

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