West Hall

Parvis Road, off Parvis Road, West Byfleet KT14 6EY
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9.8 168 Reviews
  • West Hall, West Byfleet
Anchor’s West Hall is a unique and meticulously designed flagship care home. It was rated as Outstanding by the CQC for the second time in June 2019. Three of the five areas inspected of Caring, Responsive and Well-Led were rated Outstanding in this report.

The team are proud to be welcoming new residents to West Hall, on both a permanent basis and for respite care. West Hall provides outstanding residential care and for older people living with dementia. Priding itself on its dementia care, staff receive on-going training to ensure their approach reflects best practice.

West Hall comprises of an 18th century listed Manor House, with three purpose-built, contemporary lodge residences, all set in peaceful and impressive grounds. The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including spa baths and spacious bedrooms. They have the benefit of environmentally friendly energy, including solar power and the use of organic material for insulation.

At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of the culture and ethos at West Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. Residents have detailed care plans which are unique to each individual and agreed upon in conjunction with loved ones to ensure health and care needs are constantly met.

West Hall is operated by Anchor, who are England's largest not-for-profit provider of care and housing for older people.

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Care Provided by West Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Katherine Mahoney (Manager)
  • Admission Criteria
    • Please contact West Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950

  • Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact West Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at West Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


West Hall Reviews (168)

Total of 168, showing 161-168
9.8

West Hall has a Review Score of 9.8 (9.774) out of 10, based on 49 reviews in the last 2 years. Over all time West Hall has 168 reviews.

Overall Experience

  • 147
  • 20
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Date Published

168
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Review from Chris H (Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home which I would recommend to anyone; the facilities are excellent: e.g. shower room, outdoor patio, and wi-fi connection, as are the fittings and furnishings. The home has also been designed to be very wheelchair friendly. The staff and management are also very friendly
and supportive. The home is also set in very attractive and well-maintained gardens.

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Review from Susan G (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a very positive experience at West Hall. The food was always balanced and attractively served. There were plenty of daily activities, including outside entertainment, singers, music etc. The activities team are very hands on, and have good relationships with individual residents. The standard
of care was very respectful and everyone was very hard working, always well presented and their training was always of a high standard. Always compassionate, fun and aware of medical conditions. My father who has Alzheimer's benefitted in many ways from his precious time at West Hall.

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Review from Charlie W (Husband of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both I and all my family are extremely impressed by the care home the quality of staff and especially the personal care they provide. It is clearly a home that does care for the residents. This means so much to our family whilst we all endure the terrible effect my wife's illness has on her and all
who love her. I cannot speak highly enough of the standards and values that are so clearly part of the DNA of West Hall.

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Review from Lynette W (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for about three weeks and so far we are delighted we chose West Hall, for the standard of care and kindness shown to my mother and ourselves has been above our expectations.

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Review from Betsan D (Wife of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had to go into respite care in January 2016. The local care home was unsatisfactory as it made him aggressive (he was taken into care for that reason). We, the family found West Hall on-line and visited. The home understands Alzheimer's and Dementia. They have plenty of staff who believe
and carry out gentle guidance. Trips outside 5 times a week, visitors are welcome including children and pets. The grounds are lovely and open to both residents and visitors. He has been there and happy for 8 months.

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Review from Elizabeth A (Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a fortnight respite care following abdominal surgery at a nearby hospital as there was no one to look after me at home. While the care was excellent, it was not made entirely clear to me that almost all the other residents were there because of dementia to a greater or lesser degree. Had
I known this, I would probably still have come because of urgent needs, but it did mean there was no 'companionship'. (I should add that the person for whom I myself am the carer was there too and it was more appropriate for her).

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Review from Nigel J (Power of Attorney of Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed at the care, attention - dedication of all staff. Kindness, patience and respect all strong features.

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Review from Helen B (Daughter of Resident) published on 23 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly disabled father has been a resident at West Hall since Sept 15 and I am absolutely delighted with the care and attention that the West Hall team have given him. Nothing is too much trouble and they genuinely do care about his health and well-being. The facilities are modern, clean and spacious
with a traditional feel that is warm, comforting and cosy. My father is very comfortable at West Hall and rates the care team exceptionally high - he has complete confidence in their ability to look after his needs and often remarks on their friendly, warm approach to him.


Thank you West Hall


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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for West Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for West Hall is calculated as follows: ( (461 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact West Hall for further details.


Awards / Recognitions (3)

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