Magdalen House Care Home

Magdalen Road, Hadleigh, Ipswich IP7 5AD
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8.9 41 Reviews
  • Magdalen House Care Home, Ipswich
Magdalen House Care Home opened in 2012 and is located in Hadleigh, Ipswich. The home provides residents with independent living with access fully furnished rooms and a small kitchenette.

Magdalen House Care Home was built on the old Hadleigh Bowls club which was one of the oldest bowls clubs in the country.

The home is able to provided assisted living accommodation on the second floor, each suite has it's own en-suite facilities, power points, phone points and Wi-Fi access.

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Care Provided by Magdalen House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kirsty Holden (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Magdalen House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Magdalen House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Magdalen House Care Home Reviews (41)

Total of 41, showing 1-20
8.9

Magdalen House Care Home has a Review Score of 8.9 (8.897) out of 10, based on 6 reviews in the last 2 years. Over all time Magdalen House Care Home has 41 reviews.

Overall Experience

  • 31
  • 9
  • 1
  • 0
  • 0

Date Published

41
2
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6
35

Review from Robert B (Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere and staff were just perfect.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, Thank you for a 'perfect' review! Succinct and accurate, very well written thank you! Cheers


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Review from J L (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind approachable staff
Cheerful atmosphere.
Sometimes delay in response to bed bell

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,Thanks for taking the time to provide us with your feedback. I agree wholeheartedly with you, my colleagues in Magdalen are very kind and cheery. We will monitor response times and thanks for bringing that concern to my attention. With my best wishes,


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Review from Jane H (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked around for respite for our mother.
The staff who greeted us were very friendly and welcoming.
Once we were in the home it had a lovely atmosphere with the staff busy but had time to say hello.
We were offered drinks and were able to sit and discuss Mum's needs with the lady who showed us
around.
There were small children in the lounge with the residents, this looked like so much fun and brought a smile to my face as I saw this.
Lunchtime must have been near as there was a lovely armour of food through the home.
Nothing was too much trouble.
The rooms we were shown were lovely, Mother would love to of had a room with the patio doors leading into the courtyard.
Unfortunately, my mother took a turn for the worse and ended up in hospital.
She sadly passed away before being able to live at the home.
We would and have recommended Magdalen House to our friends who have been in the same situation.
Keep up the good work, there a few and far between homes like this out there.

Reply from Helen Jones, CEO at Magdalen House Care Home

Thank you so much for taking the time to give us your feedback. I'm so sorry for your loss. We would have loved to provide care and service to your Mum and your family. I am glad we at least gave you a good experience during your visit. My best wishes to your family, Helen


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Review from Jill T (Friend of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting friends we were impressed by the friendliness of the staff. The cleanliness and general atmosphere in the home. Security was good.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
Thanks for your review. We have such great colleagues in Magdalen House, they're always warm and welcoming. It's a lovely home, well loved and looked after and complete with a really bright, capable happy team. Thanks for taking the time to give your positive feedback, best wishes, Helen


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Review from Trevor M (Son of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience resoundingly positive. Staff lovely and very attentive to needs of residents, treating them with dignity and respect. Organised activities very good, in particular 'alpaca day' was quite extraordinary! For me it was quite emotional to see the positive effect that this had on many
of the residents, in particular my own mother. When Mother's health took a turn for the worse, the immediate response was admirable. A few minor shortcomings, but when brought to attention of management these were effectively dealt with. Big thank you.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello there, thanks for your feedback. I'm so glad to hear your comments about the positive impacts for residents. Everyone enjoys events and activities a little bit out of the norm, don't we? It's very kind of you to provide us with your feedback, everyone will be delighted to read it. My best wishes to you and your family. Cheers, CEO.


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Review from R L (Daughter of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the enrichment activities my mother gets to enjoy at Magdalen House. The staff always treat her with dignity and a friendly, warm manner. She clearly feels settled and cared for and her hygiene and personal care is always very good.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, thanks for taking the time to provide us with your feedback. I am sure the entire team in Magdalen will be delighted to receive your kind comments. Magdalen is a nice home, made homely and welcoming by the warm, caring nature of our colleagues there. My very best wishes to you and your family and again thank you.


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Review from Sue S (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live at Magdalen House Care Home in January. I cared for her at home and was extremely anxious about leaving her with anyone. I am so happy to say that she has settled in very quickly and is extremely well looked after in every way. I am totally reassured that she is absolutely fine here.
All of the staff are exemplary and I couldn't wish for more.

Reply from Helen Jones, CEO at Magdalen House Care Home

I am so delighted to read your review. I absolutely understand your experience of trying to do your best for your Mum at home and then seeing how well she is served in Magdalen. We all want the best for our parents, don't we? The Magdalen team is extremely caring, your Mum is in good hands. My very best wishes to you and your family.


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Review from Kay S (Partner of Resident) published on 18 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful. Cleanliness is excellent.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
Thank you for taking the time to provide a review of our services. It is so pleasing to read when the families of our residents praise our colleagues. Magdalen House is so well served by a team of people who genuinely care about the residents' well-being and it shows. My very best wishes to you and your family, Helen.


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Review from John S (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a year and a half and the level of care has been excellent. The staff and management are kind, caring and helpful. Magdalen House is a very clean, well-run care home. The activities staff have been a great addition to the team over the last year. I would highly recommend
this care home.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
thank you very much for your review. I am delighted to hear your praise for the Magdalen Team, I have always found them to be very positive, warm and happy. My very best wishes to you and your family.


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Review from Linda R (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care - second to none. Lovely atmosphere and very welcoming. Nothing is too much trouble. Just like a home from home.
The staff are all caring and kind. You just know you are in safe hands.
Lovely and clean.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
Thanks for taking the time to provide us with your feedback, it's really appreciated. The Magdalen team really do enjoy their work and it shows in the care and attention to the residents and in the relaxed homely environment. We are all so delighted that we have met your needs and that of your loved one, thank you.
Helen


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Review from D M (Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all the staff, it is nice here.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, thanks for your comments. We are very happy you're happy with us! Cheers.


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Review from Barbara S (Wife of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been looked after so well.
He just adjusted so easily.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, thank you for your review.
I am so pleased to hear you're pleased with the care and attention your husband is receiving at this lovely home. The team are really very caring and welcoming. My best wishes to your family, thank you.


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Review from Roy G (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the room to be a good size and clean.
The staff were very helpful.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hi
Thanks for your review. I'm glad you liked the room but even happier that you liked the staff! They're a lovely group of people. Thank you, my best wishes.


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Review from L S (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a pleasure to visit Mum, the staff are always pleasant and look after her well.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello
Thank you very much for taking the time to provide the review. I am delighted to read that you're enjoying visiting with your mum. One of the best elements of Magdalen House, in my opinion, is the warm engagement between the residents and our colleagues. It makes for a relaxed comfortable home. My very best wishes to you and your family.


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Review from P G (Husband of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities team are really good.
All staff are very friendly.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello
Thanks for your review. I'll make sure the team knows of your positive feedback, cheers.


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Review from P S (Son-in-law of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hi, thanks for your review.
I agree completely, we do have lovely colleagues, thanks!
Cheers Helen


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Review from Nadia J (Granddaughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is well looked after and provided for. The staff are fantastic in the care and time they give to my grandmother and know her incredibly well.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello
Thank you for your feedback. I am so delighted to read that you see how fantastic the Magdalen team is. Each person genuinely cares about the service standards and enjoys spending time with the residents. It's such a lovely home. Thanks again, Helen


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Review from Ruth H (Daughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for almost a year now and I'm happy with the care she receives. Nothing is too much trouble and they really seem to think a lot of her. Her words are 'the food is nice and the staff are lovely'.
It has made a huge change since the lovely activities staff joined, they have
made a big change to my mum.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, I am so delighted to read your review. It's really evident to me when I visit just how relaxed and happy the relationships between the residents and staff really are. Activities are important and we're very pleased with the new colleagues we've found. Thanks again, best wishes to you and your family, Helen


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Review from James B (Son of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with very nice staff. The care is very good. My mother is well cared for and happy.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
Thanks for your review. We're always grateful to receive feedback to share with the team. I'm glad your mum is happy, I think we have some wonderful colleagues who genuinely enjoy their residents. Best wishes, Helen


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Review from Rachel P (Daughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is enjoying taking part in the activities run by the home, particularly the quiz.
It would be nice to return back to residents' rooms, as COVID restrictions in the outside world are out of sync with the restrictions here.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello
Thank you for your review. I am delighted to hear your mother is enjoying taking part in the activities. With reference to our Covid restrictions, we are being extremely conservative in our approach in order to do all we can to keep everyone safe. We monitor infection rates, health requirements and government recommendations on a daily basis. We are very aware that our industry is more conservative compared with elsewhere and that raises frustrations for us all. My very best wishes to your family, Helen


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Current Review Score: 8.9 (8.897)

Overview of Review Score

The Review Score of 8.9 (8.897) out of 10 for Magdalen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Magdalen House Care Home is calculated as follows: ( (50 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 67 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.166 Points relating to the number of positive Reviews for Magdalen House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 6 Positive Reviews ÷ 10.6 = 0.566

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Kirsty

Kirsty Holden

Job Title: Home Manager

Joined: 2023

Kirsty has been in the care industry since she was 18 years old. She started as a care assistant, making her way to home manager within five years.


She brings thirteen years of expertise and experience to the home manager role at Magdalen House.


She has been awarded a QCR level 5 Diploma in leadership for Health and Social Care and Children and Young People Services and during her previous appointments, she was awarded ‘Care Home Manager of the Year’ in which the judges described her as “fun, full of life, committed, knowledgeable and caring” and she saw the residents as an extension of my family.


Outside of her working career, she has a loving husband and two children that keep her busy.


Lesley

Lesley Lanchester

Job Title: Deputy Manager

Having spent much of her career working with children in a variety of roles, Lesley started working in elderly care when her own mother moved into Magdalen House.


Lesley joined the team at Magdalen House as a carer in 2013. Loving the fulfilling nature of her new career, she subsequently progressed to Senior then Deputy Manager, combining her care duties with operational and management responsibilities.


Away from her working life, she was a school governor when her children were growing up. Today, as a proud Grandma, she loves nothing more than spending precious time with her family.


James

James Sales

Job Title: Regional Manager - Central Region

Joined: 2022

Recently celebrating his 40th year working in the care sector, James brings a wealth of experience to his role as Allegra Care’s Regional Manager.


His career spans care in a range of settings and sectors, with his initial training as a nurse leading on to a variety of roles throughout 20 years of service in the NHS. James is passionate about elderly care and shares Allegra Care’s dedication to person-centred care delivery, ensuring that every aspect is tailored to each individual’s specific needs.


In his free time, he will most likely be found walking in his beloved countryside, faithful four-legged companion in tow.


Natalie

Natalie Crampton

Job Title: Regional Resident Liaison Manager

Joined: 2024

Natalie brings over 10 years of dedicated experience in care to support our homes across the Central Region. Her role is a blend of community engagement and direct support, helping residents and their families navigate the options for care. Whether assisting with resources for potential residents or offering guidance to those exploring Care Homes or Day Centres, Natalie is a trusted source of information and compassion.


When she isn't working she loves spending time with her family and pet pigs; Frazzles and Crackles.


Frequently Asked Questions about Magdalen House Care Home

What types of Care is Magdalen House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Magdalen House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Magdalen House Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Magdalen House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Magdalen House Care Home to the centre of Ipswich?

8.5 mile(s) as the crow flies, distance by road may be significantly further.