Magdalen House Care Home

Magdalen Road, Hadleigh, Ipswich IP7 5AD
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8.9 41 Reviews
  • Magdalen House Care Home, Ipswich
Magdalen House Care Home opened in 2012 and is located in Hadleigh, Ipswich. The home provides residents with independent living with access fully furnished rooms and a small kitchenette.

Magdalen House Care Home was built on the old Hadleigh Bowls club which was one of the oldest bowls clubs in the country.

The home is able to provided assisted living accommodation on the second floor, each suite has it's own en-suite facilities, power points, phone points and Wi-Fi access.

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Care Provided by Magdalen House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kirsty Holden (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Magdalen House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Magdalen House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Magdalen House Care Home Reviews (41)

Total of 41, showing 21-40
8.9

Magdalen House Care Home has a Review Score of 8.9 (8.897) out of 10, based on 6 reviews in the last 2 years. Over all time Magdalen House Care Home has 41 reviews.

Overall Experience

  • 31
  • 9
  • 1
  • 0
  • 0

Date Published

41
2
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6
35

Review from N B (Daughter-in-law of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite and helpful and coped well during COVID times.
Mother-in-law is well looked after and there are plenty of activities if she chooses to get involved.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello
Thank you for your review. We very much appreciate it when our family members provide feedback and reviews. We share the feedback with the staff in our catch-ups. It helps us to not only improve the service but it also gives everyone a lift. My very best wishes for your family, Helen


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Review from Linda B (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience on Saturday 6th August 2022 was extremely positive. We were met by a very kind and helpful member of staff. She settled us into the Day Care Centre and went to collect my mum from the Dementia Floor. She returned with my mum and her interaction with my mum was incredibly caring. Once
our visit had come to an end, this lady returned to take my mum back to the Dementia Floor. She then returned to see us out of the building. There appears to have been and continues to be some great improvements taking place since the recent change in Management. This home just goes from strength to strength. Their dedication to their residents is second to none and I couldn't recommend this home more highly.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hi, this is such a lovely review, thank you.
The genuine relationships our colleagues have with their residents is so humbling. We absolutely have the best people. I'm also pleased that you've noted some of the improvements we're implementing. Thank you again. My best wishes to you and your family, Helen


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Review from N L (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care Mum is given at Megdalen House. Mum is so happy and relaxed and enjoys all the many activities which are organised daily. The staff are all very kind and nothing is too much trouble. We would highly recommend Magdalen House.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, how lovely to read your review and see that the approach our kind team takes is recognised. They absolutely work to the ideal that nothing is too much trouble for our residents. Your review will bring many smiles in the team meeting, thank you. Helen


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Review from Georgie L (Granddaughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the entertainment staff very helpful, friendly and supportive.
Nan seems very happy and content with the help given. The outside area was very nice for her to spend time with the other residents.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hi,
Thanks for your positive review of our service. I am so glad your Nan is enjoying her time with our great colleagues. The Magdalen team is a really happy bunch who love their residents and the time they spend with them. My very best wishes for you and your family, Helen


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Review from L M (Daughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were impressed with Magdalen House from the outset when our lovely mum (suffering from dementia) attended the day centre. The deputy manager was a great help and support when Mum became a resident, and we were very happy with the care and consideration she received.
During the pre-Covid period,
when visiting was freely allowed, we were always made to feel welcome and were very impressed with the standard of care. It was heartbreaking not to be able to visit, but at least we felt assured of the standard of Mum's care. The rigid visiting rules (in excess of those set by the Government) made visiting difficult and sad for us. All the care staff, cleaners and the receptionist have been absolutely excellent.
During the last week of her life, when our mum was bedridden and virtually unconscious, the care staff and activities coordinators gave her the most wonderful care, ensuring her cleanliness, comfort and dignity throughout. We really appreciate their dedication and attitude and would happily recommend Magdalen House to anyone looking for a care home.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello, thank you for your comprehensive review of our service. I am so very sorry for the sad loss of your Mum. My condolences to you and your family. When you're caring for someone at home with dementia, the challenge is relentless. We are absolutely delighted to have our day centre to provide respite for the home carer and a change of scene for the person with dementia as well. Then, if it's helpful, having the care recipient move in with us is all about providing continuity of care for both the carer and the Resident. And for us, it's wonderful as we become so fond of our daycare guests and residents, we feel that we're really supporting the family together. All our very best wishes go to you and your family, thank you.


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Review from R L (Brother of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has had first-rate care and attention throughout her time at Magdalen House. The staff have always been very friendly and caring showing real concern for her well-being. She has had a room that suited her well and have been very happy there. I have always felt welcome as a visitor.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
Thank you for your review. I am so pleased you've enjoyed our care and service to your sister and yourself. I agree with your rating - I think our Magdalen House team is first-rate, five stars! Thanks for taking the time to give us this valuable feedback. My best wishes to you and your family.


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Review from Karen C (Daughter of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mum was placed in their care we can only praise their support and professionalism caring for Mum with dementia. Nothing seemed too much trouble, were always kept informed. Sadly, when Mum passed away they supported us and showed great compassion. We highly recommend this care home.

Reply from Helen Jones, CEO at Magdalen House Care Home

Hello,
Firstly my condolences for the loss of your mum. For you to take the time to write this review for us at this sad time is very kind and very much appreciated. Magdalen House has such a kind team of people. They are very much connected to all the residents and it shows in all the great care they willingly provide. Your kind words will mean a great deal to the whole team. My very best wishes to you and your family.


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Review from Doreen B (Resident) assisted by family/friend published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look forward to going to the club to see my friend and make new ones.
I look forward to the activities, doing colouring. The dinners are very good.

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Review from Richard D (Brother of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under both current and previous management, the staff have always shown my sister the greatest of respect and care. I am completely happy with her care, particularly in view of the ongoing Covid crisis.

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Review from Phil W (Son of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my earlier review, our experience has changed. My mother was unhappy being housed in the upstairs dementia unit as, despite memory problems, she is very 'with it' and found it lonely and oppressive and was unable to visit the garden regularly. She also broke her hip and was in pain for two days
before it was realised that this was the case. Since moving to another local home, she is a different person; we wish we had taken that step earlier.
Many of the care staff are very caring and my mother formed good relationships with them.

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Review from Jean Y (Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Magdalen House was for one week only while my carer was on holiday.
I was treated kindly, thoughtfully and with skill and friendliness.
My room was very pleasant and cleaned regularly and thoroughly.
I have many happy memories of the staff and would certainly be quite happy to stay there
again.

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Review from W C (Friend of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident of Magdalen House Care Home since it opened in 2012. Despite having a few managerial problems in changes, the level of care has been maintained to a high standard.
In general, all residents appear happy and enjoy the experience as best they can. Staff are always obliging
and on top of things.

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Review from Janet T (Sister of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and brother in law moved into Magdalen House Care Home in January. The move was well organised and both new residents settled very quickly. My brother in law required 24-hour care and this was provided with professionalism accompanied by good humour whilst maintaining dignity. The staff have
met some challenging situations very calmly and have the residents interests at the heart of their care. The family is content that the residents of their family are very well cared for.

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Review from Paul O (Son of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care home and excellent staff. They could not have done more for our Mother whilst in their care. Always friendly towards us when we were visiting. They always made time for all the residents and showed compassion and respect to all. We can only give the highest praise to this residential
care home. We are truely grateful for everything that you did to care for our Mother.

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Review from D M (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When choosing a care home for our mother, although the building and facilities were new and had everything anyone could ask for and more, it was the staff who stood out. They welcomed mum and her family even though we just called in with no appointment. The care mum is given is second to none. We feel
so blessed to have our mum looked after so well. Thank you, Magdalen House staff.

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Review from I E (Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with my husband in this home for more than three years, during which time we have had kind and helpful carers, especially when there has been a shortage of staff.
All staff support each other well. This home is conveniently situated for shops, post box, library and doctors surgery. District
nurses attend regularly. There is a large private paved area for residents to sit out in the sun.

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Review from J B (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Magdalen House on 2/1/17, the lead up to which was very worrying. However, the courteousness and efficiency of the staff was very reassuring and my husband has settled into this new situation extremely well. I am confident that he is well cared for and feel that the right
choice was made.

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Review from M W (Resident) assisted by family/friend published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care and attention.

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Review from Peter H (Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and respectful. Any requests are met without question. Standard of service and care is very good. Visiting is encouraged without question. Would certainly recommend this facility.

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Review from E D (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this home since it opened. It has seen several changes of manager and ownership. On entering the home I was assured and had it in writing that when mums money ran out we would not be liable for "topping up" social service rates. When the latest people took over and when mum's
money ran down to government minimum they asked us as family to "top up" her weekly/monthly money and they stated they had no record of a written letter. Fortunately, I did! We do not have to top up. Overall care has improved, carers seem "kinder" to my mum and more tolerant of her needs.

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Current Review Score: 8.9 (8.897)

Overview of Review Score

The Review Score of 8.9 (8.897) out of 10 for Magdalen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Magdalen House Care Home is calculated as follows: ( (50 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 67 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.166 Points relating to the number of positive Reviews for Magdalen House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 6 Positive Reviews ÷ 10.6 = 0.566

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Kirsty

Kirsty Holden

Job Title: Home Manager

Joined: 2023

Kirsty has been in the care industry since she was 18 years old. She started as a care assistant, making her way to home manager within five years.


She brings thirteen years of expertise and experience to the home manager role at Magdalen House.


She has been awarded a QCR level 5 Diploma in leadership for Health and Social Care and Children and Young People Services and during her previous appointments, she was awarded ‘Care Home Manager of the Year’ in which the judges described her as “fun, full of life, committed, knowledgeable and caring” and she saw the residents as an extension of my family.


Outside of her working career, she has a loving husband and two children that keep her busy.


Lesley

Lesley Lanchester

Job Title: Deputy Manager

Having spent much of her career working with children in a variety of roles, Lesley started working in elderly care when her own mother moved into Magdalen House.


Lesley joined the team at Magdalen House as a carer in 2013. Loving the fulfilling nature of her new career, she subsequently progressed to Senior then Deputy Manager, combining her care duties with operational and management responsibilities.


Away from her working life, she was a school governor when her children were growing up. Today, as a proud Grandma, she loves nothing more than spending precious time with her family.


James

James Sales

Job Title: Regional Manager - Central Region

Joined: 2022

Recently celebrating his 40th year working in the care sector, James brings a wealth of experience to his role as Allegra Care’s Regional Manager.


His career spans care in a range of settings and sectors, with his initial training as a nurse leading on to a variety of roles throughout 20 years of service in the NHS. James is passionate about elderly care and shares Allegra Care’s dedication to person-centred care delivery, ensuring that every aspect is tailored to each individual’s specific needs.


In his free time, he will most likely be found walking in his beloved countryside, faithful four-legged companion in tow.


Natalie

Natalie Crampton

Job Title: Regional Resident Liaison Manager

Joined: 2024

Natalie brings over 10 years of dedicated experience in care to support our homes across the Central Region. Her role is a blend of community engagement and direct support, helping residents and their families navigate the options for care. Whether assisting with resources for potential residents or offering guidance to those exploring Care Homes or Day Centres, Natalie is a trusted source of information and compassion.


When she isn't working she loves spending time with her family and pet pigs; Frazzles and Crackles.