Magdalen House Care Home has a Review Score of 8.9 (8.897) out of 10, based on 6 reviews in the last 2 years. Over all time Magdalen House Care Home has 41 reviews.
Review from D S (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.9 (8.897) out of 10 for Magdalen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.731 for Magdalen House Care Home is calculated as follows: ( (50 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 67 Ratings = 4.731
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.166 Points relating to the number of positive Reviews for Magdalen House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 6 Positive Reviews ÷ 10.6 = 0.566
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jun 2023
Caring
Effective
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Kirsty has been in the care industry since she was 18 years old. She started as a care assistant, making her way to home manager within five years.
She brings thirteen years of expertise and experience to the home manager role at Magdalen House.
She has been awarded a QCR level 5 Diploma in leadership for Health and Social Care and Children and Young People Services and during her previous appointments, she was awarded ‘Care Home Manager of the Year’ in which the judges described her as “fun, full of life, committed, knowledgeable and caring” and she saw the residents as an extension of my family.
Outside of her working career, she has a loving husband and two children that keep her busy.
Job Title: Deputy Manager
Having spent much of her career working with children in a variety of roles, Lesley started working in elderly care when her own mother moved into Magdalen House.
Lesley joined the team at Magdalen House as a carer in 2013. Loving the fulfilling nature of her new career, she subsequently progressed to Senior then Deputy Manager, combining her care duties with operational and management responsibilities.
Away from her working life, she was a school governor when her children were growing up. Today, as a proud Grandma, she loves nothing more than spending precious time with her family.
Job Title: Regional Manager - Central Region
Joined: 2022
Recently celebrating his 40th year working in the care sector, James brings a wealth of experience to his role as Allegra Care’s Regional Manager.
His career spans care in a range of settings and sectors, with his initial training as a nurse leading on to a variety of roles throughout 20 years of service in the NHS. James is passionate about elderly care and shares Allegra Care’s dedication to person-centred care delivery, ensuring that every aspect is tailored to each individual’s specific needs.
In his free time, he will most likely be found walking in his beloved countryside, faithful four-legged companion in tow.
Job Title: Regional Resident Liaison Manager
Joined: 2024
Natalie brings over 10 years of dedicated experience in care to support our homes across the Central Region. Her role is a blend of community engagement and direct support, helping residents and their families navigate the options for care. Whether assisting with resources for potential residents or offering guidance to those exploring Care Homes or Day Centres, Natalie is a trusted source of information and compassion.
When she isn't working she loves spending time with her family and pet pigs; Frazzles and Crackles.
