Fairways Care Home Reviews (5)
Fairways Care Home has a Review Score of 7.6 (7.599) out of 10, based on 2 reviews in the last 2 years. Over all time Fairways Care Home has 5 reviews.
Review from Jenny A (Daughter of Resident) published on 21 January 2025
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Overall Experience
4.0 out of 5
The Entry. I appreciate that staff aren't always available to answer the doorbell but on the last two occasions, I have had to wait outside in the cold to be let in. A visiting relative drove over from Sutton on Sea and could not gain access as no one answered after 20 minutes. I usually end up having to ring the telephone number to ask for admission. Is there a way a doorbell could be fitted in more areas of the care home with an access button?
The refurbishment is looking good and we look forward to seeing what happens with the outside garden space.
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Review from Teresa M (Daughter of Resident) published on 3 January 2025
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Overall Experience
5.0 out of 5
All the staff have been welcoming to us as a family and we appreciate all the help and care given to my mother.
Thank you for everything.
Reply from Samantha Brackenbury, Home Manager at Fairways Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are truly honored to care for your mother and it means a great deal to our team at Fairways to hear that their dedication, kindness and attentiveness have made a positive difference. Thank you, once again, for your thoughtful message - it really brightened our day.
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Review from H B (Daughter of Resident) published on 5 November 2019
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Overall Experience
5.0 out of 5
Thank you.
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Review from Beverley P (Niece of Resident) published on 5 November 2018
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Overall Experience
5.0 out of 5
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Review from Carole B (Daughter of Resident) published on 23 April 2018
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Overall Experience
4.0 out of 5
The care and dignity he was afforded up to and including the time of his death was exemplary. The support we were given as a family was also notable and appreciated.
We
Thank you to all of you.
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Overview of Review Score
The Review Score of 7.6 (7.599) out of 10 for Fairways Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.292 for Fairways Care Home is calculated as follows: ( (11 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 24 Ratings = 4.292
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.307 Points relating to the number of positive Reviews for Fairways Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 2 Positive Reviews ÷ 11 = 0.182
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.