Barchester Worplesdon View

Worplesdon Road, Guildford GU3 3LQ
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9.9 110 Reviews
Welcome to Worplesdon View Care Home, my name is Graham Allen I am the Senior General Manager here.

Worplesdon View is a purpose-built 78 beds care home and delivers nursing and residential care services, as well as personalised dementia care. The home has been designed with older people in mind, from furniture through the spacious, en-suite bedrooms, to the well-tended and secure gardens.

Throughout the home, there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The home's Memory Lane community has been specially designed for those living with dementia using colour schemes that easily enable residents to identify areas within the home. It also features life skills kitchen where residents can be involved in everyday kitchen activities, such as baking and setting the table under supervision and guidance.

Within their Memory Lane community they also have outlined a sensory room, with a therapeutic environment created for the express purpose of delivering high levels of stimulation to those living with dementia.
... Read more
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Care Provided by Barchester Worplesdon View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Allen (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Barchester Worplesdon View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,900

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Worplesdon View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large private parking space within the home.


Barchester Worplesdon View Reviews (110)

Total of 110, showing 21-40
9.9

Barchester Worplesdon View has a Review Score of 9.9 (9.861) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Worplesdon View has 110 reviews.

Overall Experience

  • 89
  • 17
  • 3
  • 0
  • 1

Date Published

110
8
15
25
85

Review from Kathy C (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted after a fall at home. All the staff were absolutely fabulous. The manager and all the clerical staff were also kind and caring. One member of staff and her amazing team were fantastic, kind, caring, treated dad with dignity and went above and beyond. They also took great care
of me. From the bottom of my heart, thank you.

Reply from Marta Pieniazek, Admin Assistant at Barchester Worplesdon View

Thank you, Kathy. Has been a pleasure having your dad with us and thank you for all the support you gave us while he was with us.


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Review from Sheila L (Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident through a fall and activities have been a lifeline to me. I enjoy meeting the other residents and really enjoy stretch and flex and other daily activities they offer. It's a happy place and staff are extremely helpful also enjoy volleyball and other physical activities.

Reply from Marta Pieniazek, Admin Assistant at Barchester Worplesdon View

Dear Sheila, thank you very much for the kind words. From the whole team at Worplesdon View it is a pleasure having you with us.


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Review from D B (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved to Barchester Worplesdon View Care Home and we have been delighted with how well she has settled in. The staff are caring and supportive. In particular, the activities team have encouraged her to try a wide range of activities. There is a great blend of things to do from
quizzes to tai chi, from church services to crosswords. The team approach each day with enthusiasm and keeps the residents' well-being at the centre of what they offer. Thank you.

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Review from Graeme K (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from start to finish on my father. Everyone was so kind and caring.

Reply from Marta Pieniazek, Admin Assistant at Barchester Worplesdon View

Thank you Graeme, it was a pressure having your father with us. From the whole team at Worplesdon View. Thank you very much for everything you have done and all the support you have given to the staff while he was us.


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Review from Maxine J (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Worplesdon View to anyone that has an elderly relative that needs nursing care. Sadly due to Mum's illness, she was only there for 3 weeks. Throughout that time she was treated with dignity and care. My sister and I were also well-supported until the end. I found all
staff to be friendly and attentive. Thank you.

Reply from Graham Allen, Snr General Manager at Barchester Worplesdon View

Thank you for taking the time to write this review and it was a pleasure to take care of your mother.
Kind regards.


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Review from Caroline E (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at this care home it is an amazing place everyone is helpful and kind. There are always loads going on and nothing is too much for anyone to help my mum or the other residents. I am so pleased I chose this home for my mum.

Reply from Graham Allen, Snr General Manager at Barchester Worplesdon View

Thank you so much for taking the time to write a review. It is much appreciated by all.


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Review from Stuart O (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was caring and professional at Worplesdon View. It is a very difficult job everyone there does and my mum was only there for about a month before she died but I could not think of a better place for her to be. I visited most days and they even managed to get Mum to lunch and dinner with other
residents and even a few activities which was so much better for her than being on her own. She even said the food was very nice and even the day before she died had a nice dinner. I wouldn't hesitate to recommend the home and all the staff that I met.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

It was a pleasure to care for your mum in her last days and we are so glad it provides you comfort to know she was happy and well cared for.


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Review from Dominic S (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed for four months until he died. Throughout that period, I found all the staff I came across excellent and a credit to your organisation. No task was too great for them, and the care they showed to my wheelchair-bound father was extraordinary - they treated him at all times with dignity.
As an external observer, it appeared a well-led team which worked like a well-oiled machine. Today my father died- the help and respect given were touching and sympathetic - and the manager came in on Sunday to give his condolences.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for such kind words and for taking the time at such a difficult time for you and your family.


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Review from S M (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at WV are all very caring. My father is and has been very ill and I know they do their absolute best for him. At a very difficult time I am reassured that he is safe and being well looked after when the family can't be there. Knowing that he has professional care around him is the next best
thing to having him at home.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for taking the time and leaving such kind words at what is a difficult time for you and your family. We all hope that knowing we strive our very best for all our residents provides comfort to their loved ones.


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Review from D C (Son of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and helpful. Home always clean and tidy. Grounds well cared for. Hot drinks and cake available when you visit. My mother is very happy and really feels safe and cared for and enjoys the activities that she can take part in. All my family say a big thank you to all.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for the kind words. Glad you enjoy the tea and cake in the bistro when you visit. Your mum is a joy to have in the home.


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Review from Peter E (Cousin of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident in Memory Lane at Barchester Worplesdon View for nearly 10 years. I find the care provided exceptional, the carers and nurses are obviously devoted to the residents even in these very difficult times.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for the kind words. It is great to know that the hard work and dedication our staff deliver is recognised by our families and residents.


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Review from C P (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother went into Barchester Worplesdon View in April, just before Easter this year. She settled in very quickly, she is very happy there and it is such a relief to know that she is so well looked after. The staff are fabulous, she is enjoying the food and my sister and I feel absolutely
confident that she is being looked after excellently. This is a lady who had been adamant up until March that she didn’t want to go into a home, she’s been living in her own flat and looking after herself. Unbeknown to us she was struggling and she tells me now that she feels so much happier because she doesn’t have to think about anything except what she’s going to wear that day. I cannot praise the home enough and I think it’s given my mother a new lease of life. We are looking forward to her 96th birthday in August and hope to have many more there.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for taking the time for leaving such a wonderful review. We are so glad mum is settled and you and your sister have a weight lifted.


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Review from J R (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law arrived in Worplesdon View following some very difficult experiences with care at home which wasn't working out. We were very worried about her physical and mental condition and needed to get help quickly and restore dignity to her life. The manager of Worplesdon View saw us early on
a Sunday morning with no notice and in 3 days my mother-in-law had moved in. Within 24 hours she was in much better health. The excellent food has made her stronger. The In-house physiotherapist has achieved great results already. She had been bed-bound, living with enforced incontinence. Now she can get into her wheelchair and is starting to weight bear again. It will be a long journey but we have every confidence in the staff at Worplesdon View who are all working in unison to bring her quality of life back. We know she is safe, warm, and well cared for and at 90 we can now believe she has more years ahead.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

What lovely words to receive. It has been great to see your mum's progress and so glad we can give comfort and joy to you and your family.


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Review from T O (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Worplesdon View unexpectedly and stayed for six weeks, during this time her care was exemplary it truly is a home from home.
All the staff were wonderful and myself and mum couldn't speak highly enough of them. The food amazing care even better. Thank you doesn't even come close.
Mum cried when she had to leave this says it all. Forget 5-star review we would give them all at least 10.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

As you put in your review "Thank you doesn't even come close." We hope Mum has settled in.


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Review from Anita N (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother arrived at Worplesdon View in a sorry state during the February 2021 Covid lockdown, on emergency respite, due to denial and lack of insight into her diagnosis of Vascular Dementia. In the initial weeks on Memory Lane, her behaviour was quite challenging (as it was when in her own home) and
she repeatedly asked to go home. Having no previous experience of Dementia or Care Homes, the Nursing Team answered my many queries and kept me informed throughout Mum’s stay of a year. This helped to develop an excellent relationship between us and the attitude of all the staff made me confident that Mum was safe and cared for. Mum had many food allergies and her diet was restricted, however, the chef worked hard in creating a menu to suit her needs. In the latter part of Mum’s stay and during her end of life journey, the team showed great compassion, caring and respect, right up until her final breath.
Our heartfelt thanks go to all the Nurses/Carers/Reception/Admin/Kitchen and Housekeeping.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you doesn't quite seem enough for the heartfelt words you have given. During the hardest of times your kind words and appreciation is truly valued. Thank you again.


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Review from Richard M (Son of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Worplesdon View since 1st August 2021, after being discharged from the hospital. She has received excellent nursing and general care since that time. She has been made to feel very welcome and comfortable and really enjoys the social care activities provided by the home,
and she enjoys the excellent food provided. I, as a visitor, along with members of our family have always been greeted in a very friendly and helpful manner by the care home manager and all of the staff there. I have been kept informed sometimes by phone, also by the weekly newsletters of any changes to visiting rules and entertainment indoors each week and events like the bonfire night outdoor display.
I have a good relationship with the nursing staff, who have kept me updated with my mother's health, issues and progress. I would thoroughly recommend this care home.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for taking the time to leave such a heartfelt review. It is greatly appreciated, especially during this difficult time.


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Review from J W (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Worplesdon View since July 2020. The wonderful team have consistently treated her with kindness, respect and good humour. It is clear that Worplesdon View is very well led and the whole team always do their very best for my mum. The management has steered a skilful path through
the pandemic with great care - keeping residents and staff safe while maximising visiting. I would recommend Worplesdon View wholeheartedly.

Reply from Graham Allen, General Manager at Barchester Worplesdon View

Thank you for taking the time to write such a positive review of Worplesdon View. We always try to do our best and thank you again.


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Review from N M (Respite Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was relaxing and comfortable. The staff were kind, attentive, friendly and very helpful. The food was very good and well prepared. The choice of food was excellent. I very much enjoyed listening to the radio, using the TV (Classic FM). This helped keep me sane I could not read easily or watch
TV. Many thanks to everyone.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for your kind words. We are delighted that we were able to help you with your rehabilitation.


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Review from L S (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Worplesdon View 6 weeks ago and was made to feel so welcome from the moment he arrived. The staff supported him to feel at home. We as a family have also been included in his care to ensure his needs are met. We leave him knowing he is safe and cared for.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for taking the time to leave such a lovely review. We are glad your father is settling in well and we are pleased to have him with us.


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Review from N E (Son of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all staff have been most delightful. Especially from the initial meeting and assisting in getting dad settled.
All the staff are very pleasant and helpful.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for taking the time to leave us a review and glad to hear Dad is settling in.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Barchester Worplesdon View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Barchester Worplesdon View is calculated as follows: ( (261 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Worplesdon View is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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News (165) & Events (3)

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Meet the Team (10)

Graham

Graham Allen

Job Title: Senior General Manager

Joined: 2017

Hi, my name is Graham Allen, and I have the pleasure of serving as the Senior General Manager here at Worplesdon View.

I bring a wealth of experience in both commercial and operational aspects of healthcare facilities, gained across diverse healthcare settings in the UK and my native South Africa. My career has predominantly focused on operational and strategic roles, particularly within the private healthcare sector, where Barchester is a leading provider.

As an experienced General Manager, my foremost passion lies in delivering exceptional, personalised care to our residents. I strive to ensure the highest standards of support from every member of the Worplesdon View team, empowering residents to live fulfilling lives. I take great pleasure in working alongside our residents, their loved ones, and our dedicated staff.

Our commitment to excellence is reflected in the consistently positive feedback we receive. Worplesdon View fosters a truly positive environment, and you are warmly invited to visit us and experience our community first-hand.

... Read more
Tanya

Tanya Hristova

Job Title: Deputy Manager

Joined: 2017

My name is Tanya. I have been at Barchester roughly 5 years now. I have worked at Worplesdon View Care Home since 2017 as a Deputy Manager.
My job is to ensure that every resident is safe, that they have been treated with respect and kindness.

... Read more
Mark

Mark Silcock

Job Title: Head of Maintance

Joined: 2017

My name is Mark and I bring my skills as a school caretaker to Worplesdon View with me. I am the Maintenance Manager and I am responsible for the upkeep and safety of the building.

What I enjoy most about this role is helping residents settle into their rooms and personalising them. When possible, I like to help out the activities team and join in with the residents.

... Read more
Raju

Raju Ahmed

Job Title: Activities Coordinator

Joined: 2022

Raz is a passionate and dynamic Activities Coordinator. With his background in persona training and customer service he brings the energy and motivation to our home as well as creating and managing engaging programs for diverse residents with innovative activities that promote physical, emotional and social well being.

... Read more
Stephen

Stephen Oakley

Job Title: Head Chef

Joined: 2021

With 20 years’ experience as Head Chef and 31 years in the catering industry, Steve brings quality and consistency to Worplesdon View. Having always been passionate about food since he was a boy, working in his local chip shop and cooking at home, Steve decided to become a professional chef. He completed his City & Guild’s qualifications at the same time as working for Forte Crest Hotels picking up some amazing skills along the way. Steve proceeded to work at a number of restaurants, golf clubs, private schools, wedding venues, conference and training venues to gain experience in every area of the catering profession. After several years, he decided to set himself a new challenge to hone his pastry skills with an NVQ Level 3 Professional Cookery - Patisserie. After being made redundant Steve wanted to give something back to the elderly so he decided to look at Barchester Care Homes, specifically Worplesdon View, by using his skills, knowledge and talent to help give the residents something to look forward to each and every day. Steve wants to make sure the residents are supported through a healthy range of options, while taking their preferences and opinions into account so they can enjoy their food experience during this latter part of their life.

... Read more
Catalin

Catalin Gherghel

Job Title: Second Chef

Catalin is an indispensable member of our team, his creativity in the kitchen means our residents can always be sure of a tasty and nutritious meal, and his birthday cakes are very popular too!

... Read more
Rajesh

Rajesh Gurung

Job Title: Second Chef

Rajesh is an accomplished chef, who runs the kitchen with precision and pride. His close attention to detail means no resident is ever overlooked. It's people like Rajesh that give Worplesdon View its strong foundation, allowing us to flourish in the care we give.

... Read more
Tjotjo (Paul)

Tjotjo (Paul) Pheleu

Job Title: Unit Manager

Paul is part of the glue that keeps Worplesdon View together, his wealth of knowledge astounds us every day and his dedicated care to his residents is to be admired.

Paul's calm and competent demeanour makes him a perfect Unit Manager, we know we can always rely on him.

... Read more
Zlatka

Zlatka Zaprynova

Job Title: Unit Manager

Zlatka or Zee, has recently moved from our Night Shift Team to our Day Team. She is professional and dedicated and we are proud to have her overseeing our Ground Floor.

... Read more
Donna

Donna Graves

Job Title: Head Housekeeper

Joined: 2021

I joined last year and have just been promoted. My main priority is to make sure all residents are living in a clean, tidy and safe environment. I enjoy getting to know the residents and always spend time chatting where possible while completing my daily tasks.

... Read more