Barchester Worplesdon View

Worplesdon Road, Guildford GU3 3LQ
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9.9 110 Reviews
  • Barchester Worplesdon View, Guildford
Welcome to Worplesdon View Care Home, my name is Graham Allen I am the Senior General Manager here.

Worplesdon View is a purpose-built 78 beds care home and delivers nursing and residential care services, as well as personalised dementia care. The home has been designed with older people in mind, from furniture through the spacious, en-suite bedrooms, to the well-tended and secure gardens.

Throughout the home, there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The home's Memory Lane community has been specially designed for those living with dementia using colour schemes that easily enable residents to identify areas within the home. It also features life skills kitchen where residents can be involved in everyday kitchen activities, such as baking and setting the table under supervision and guidance.

Within their Memory Lane community they also have outlined a sensory room, with a therapeutic environment created for the express purpose of delivering high levels of stimulation to those living with dementia.

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Care Provided by Barchester Worplesdon View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Allen (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Barchester Worplesdon View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,900

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Worplesdon View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large private parking space within the home.


Barchester Worplesdon View Reviews (110)

Total of 110, showing 41-60
9.9

Barchester Worplesdon View has a Review Score of 9.9 (9.861) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Worplesdon View has 110 reviews.

Overall Experience

  • 89
  • 17
  • 3
  • 0
  • 1

Date Published

110
8
15
25
85

Review from Carol H (Daughter of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Worplesdon View for just over a year. She is extremely happy, which has made it much easier for my sister and I.
It is very well run and the nursing and care staff are amazing, which is the main reason that she soon felt at home. They got to know her quickly even though she is a
shy person and was unwell at the beginning. I believe this is because they are always engaging in conversation with her and us. It has also meant that my sister and I have got to know them well too and have a very good relationship with all of them.
The food and accommodation are excellent and my Mum will even join in with some of the great activities.
In April my Dad also needed to go into a home for his dementia and so it was an easy decision for us to make. He is on another floor and so is being looked after by different staff, but who are equally as lovely and he too has settled very quickly and is extremely happy.
I would not hesitate to recommend Worplesdon View.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for taking the time to leave such a wonderful review. It is a real pleasure to look after your parents.


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Review from Simon E (Son of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has Alzheimer's, moved into Barchester Worplesdon View shortly after the death of my father. Whilst it was her choice, her condition meant that she was confused as well as grieving. All of the staff were exceptionally kind and caring. We chose Worplesdon View because when we visited it
appeared that all the staff took a personal interest in each resident. This proved to be true in my mother's experience.
Much of the time, my mother would tell anyone who would listen that she didn't know why she was there, wanted to go home. The staff handled this with skill and patience, making her feel calm and supported.
The nursing team were exceptional, looking after my mother very well. Engaging the GP when needed and keeping me informed at every stage.
The management of the home was also fantastic, the team were always helpful with visits despite all of the difficulties presented by Covid.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for such kind words and for taking the time. I know the staff will all appreciate the recognition of their hard work. Many thanks.


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Review from Justine S (Daughter of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are relatively new to this level of care but have been extremely impressed with the staff, care and facilities. There is also an impressive range of activities on offer. It is extremely well run all the way down to its cleanliness.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for your kind words. It really does mean a lot you took the time. Many thanks again.


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Review from T H (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here being looked after well by everyone.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for your kind words and scoring. We appreciate you taking the time to let us know how we are doing.


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Review from G C (Granddaughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They are very good to my grandfather.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for your kind words. We appreciate you taking the time to review us.


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Review from Stephen M (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon placement in the home under Covid-19 ruling by NHS, my mother was initially very wary and hesitant to stay. In the following weeks and months, the environment and staff have made her completely change and she now shows every sign of being much more happy and contented. All the staff I have met
have been very positive with her and my wife and I, and we are happy to have her in their care. The excessive grouds also allow a nice environment when the weather allows.

Reply from Graham Allen, General Manager at Barchester Worplesdon View

Thank you for taking the time to write this review; your comments are greatly appreciated.


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Review from P H (Sister of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The medical care is very good, especially the physiotherapy. The care is good and the staff are pleasant.
It is a shame that there is not an enclosed garden with easier access for residents straight into the garden. A patio area would be beneficial, perhaps Barchester Homes could consider this.

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Review from M Z (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very well cared for by the fantastic staff are Worplesdon View since she arrived there nearly four and a half years ago. The staff are very friendly and nice to her. There is a good atmosphere, she likes the food, and I would definitely recommend the home to others.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Thank you for your kind words and for taking the time to write such a lovely review.


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Review from Carolyn W (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum, who has dementia, was moved to Memory Lane in June 2020 and has settled well. However, due to the pandemic relatives are not able to see residents in their care setting - their rooms and the day room. Consequently, I cannot comment on the current standard of facilities/ cleanliness. The staff I
do come into contact with appear very caring. The activities programme is varied but my mother does not have the capacity to remember them or share them with me. When she was on the ground floor the meal portions were meager and the nature of my mother is that she would not want to be a bother and ask for more. I cannot comment on this since her move to Memory Lane during the pandemic. Arrangements for booking visits in the visiting suite are good and a regular virtual relatives meeting has been introduced which is helpful. Also, weekly emails are sent showing the menu and activities. I do feel in the ‘dark’ about Mum’s personal and care needs and ongoing wellbeing.

Reply from Megan Myers, Administrator at Barchester Worplesdon View

Dear Carolyn, thank you for your review. We will contact you directly to discuss your concerns. Many thanks again for taking the time to complete.


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Review from Martin F (Brother of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, staff excellent and efficient, general atmosphere very good.

Reply from Graham Allen, General Manager at Barchester Worplesdon View

Thank you for taking the time to give us such positive feedback. I will pass it on to all the staff.


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Review from Carol W (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum started residing at Worplesdon View in May 2020, during the first COVID lockdown, after a lengthy stay in hospital. This was a very difficult time indeed, but management and all the staff made mum feel very welcome and were very supportive. Everyone has given utmost care and attention ensuring
mum's safety and wellbeing. When I visit I am always welcomed with warm smiles.

Reply from Graham Allen, General Manager at Barchester Worplesdon View

Thank you for taking the time to send such a lovely review. We at Worplesdon View really appreciate these kind words in these very different times. Thank you again.


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Review from Hugh G (Son of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Dad was transferred to Worplesdon View the care home manager told me "Don't worry, I'll look after your Dad". Along with the staff team - receptionists, nurses, carers and activity staff - he delivered and then some. They were consistently caring, kind, attentive and applied the right care at
the right time. I found the staff to be friendly, supportive and open with me at all stages of my Dad's stay and care - from the initial move in to his last breath. I am so grateful and would not hesitate to recommend Worplesdon View to anyone. Keep up the great work!

Reply from Graham Allen, Senior General Manager at Barchester Worplesdon View

Thank you so much for taking the time to write such an amazing review. It was a privilege looking after your father.
Best wishes from the Worplesdon View Team


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Review from S H (Daughter-in-law of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm staff! So helpful and caring! I'm so glad mum is here as I now feel relieved that she is receiving such great quality carer. Thank you.

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Review from P H (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff, very helpful and caring; always there to help with any questions and queries.

Reply from Graham Allen, General Manager at Barchester Worplesdon View

Thank you for taking the time to review our services and we are delighted that you feel we are delivering the care you expect from us.


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Review from Colin T (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad first became a resident at Worplesdon View in early January 2020. Since then he has been very happy with his room and the care he has received. The staff are warm, courteous, very professional and caring. As his children, we are very happy with the care and support he has received at Worplesdon
View. We could not be happier. Everyone is cheerful, helpful and professional. The security and safety and cleanliness are without fault. Thank you for all your support.

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Review from Keith F (Son of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived over 140 miles away and had dementia so we decided to bring her to a care home near to us. Out of all the local care homes Barchester appeared to be the best. It seemed to be well run, clean, well managed and with good staff. It proved to be a fantastic choice.
My mother was well
looked after and the staff could not do enough for her. As time passed her dementia became worse but still, the staff had more than enough time to see to her needs. I made many visits during her stay and always saw the other residents being well looked after. I have to say that the staff have a lot of patience and never seemed to become flustered or short-tempered with the residents.
I can only praise Barchester Worplesdon View. I am extremely pleased that my mother spent her last days in such a caring marvellous home.

Reply from Graham Allen, Snr General Manager at Barchester Worplesdon View

It was an absolute pleasure looking after your mother. Thank you for your kind and sincere words regarding our team. It is really appreciated.


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Review from A S (Son of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you for the care, attention and sensitivity in handling my father's needs during his time staying at the home. Particular praise to the dementia trained team for the highly skilled and sensitive handling of Dad's illness and subsequent passing.

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Review from L S (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Worplesdon View are very professional and caring. Residents are treated with dignity and very well looked after. It feels like a big family. There are activities every day and residents are encouraged to be social. Nursing care is excellent and both nurses and carers are proactive,
spotting any medical issues at an early stage. Quality of food is good. My dad spent 7 months at Worplesdon and received excellent end of life care. I am very grateful.

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Review from Rebecca L (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in several nursing homes over the last six years; Worplesdon View stands out as exceptional. The care he receives is outstanding; the staff will do all they can to support his considerable care needs. The range of activities available is impressive and varied and encourages all
residents to be involved. We can not recommend this nursing home highly enough. We feel welcomed into the community every time we visit and as a family appreciate this.

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Review from Kevin L (Son of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made to feel welcome from our inspection through to my mother's departure.
Everyone has been extremely professional, friendly, thoughtful and kind at all times.
My mother was treated with the utmost dignity and respect and was as far as it was possible, made to feel at home. The residents
were also lovely.
I really cannot say "thank you" enough to all of them.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Barchester Worplesdon View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Barchester Worplesdon View is calculated as follows: ( (261 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Worplesdon View is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (61)

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Meet the Team (10)

Graham

Graham Allen

Job Title: Senior General Manager

Joined: 2017

Hi, my name is Graham Allen, and I have the pleasure of serving as the Senior General Manager here at Worplesdon View.


I bring a wealth of experience in both commercial and operational aspects of healthcare facilities, gained across diverse healthcare settings in the UK and my native South Africa. My career has predominantly focused on operational and strategic roles, particularly within the private healthcare sector, where Barchester is a leading provider.


As an experienced General Manager, my foremost passion lies in delivering exceptional, personalised care to our residents. I strive to ensure the highest standards of support from every member of the Worplesdon View team, empowering residents to live fulfilling lives. I take great pleasure in working alongside our residents, their loved ones, and our dedicated staff.


Our commitment to excellence is reflected in the consistently positive feedback we receive. Worplesdon View fosters a truly positive environment, and you are warmly invited to visit us and experience our community first-hand.


Tanya

Tanya Hristova

Job Title: Deputy Manager

Joined: 2017

My name is Tanya. I have been at Barchester roughly 5 years now. I have worked at Worplesdon View Care Home since 2017 as a Deputy Manager.
My job is to ensure that every resident is safe, that they have been treated with respect and kindness.


Mark

Mark Silcock

Job Title: Head of Maintance

Joined: 2017

My name is Mark and I bring my skills as a school caretaker to Worplesdon View with me. I am the Maintenance Manager and I am responsible for the upkeep and safety of the building.


What I enjoy most about this role is helping residents settle into their rooms and personalising them. When possible, I like to help out the activities team and join in with the residents.


Raju

Raju Ahmed

Job Title: Activities Coordinator

Joined: 2022

Raz is a passionate and dynamic Activities Coordinator. With his background in persona training and customer service he brings the energy and motivation to our home as well as creating and managing engaging programs for diverse residents with innovative activities that promote physical, emotional and social well being.


Stephen

Stephen Oakley

Job Title: Head Chef

Joined: 2021

With 20 years’ experience as Head Chef and 31 years in the catering industry, Steve brings quality and consistency to Worplesdon View. Having always been passionate about food since he was a boy, working in his local chip shop and cooking at home, Steve decided to become a professional chef. He completed his City & Guild’s qualifications at the same time as working for Forte Crest Hotels picking up some amazing skills along the way. Steve proceeded to work at a number of restaurants, golf clubs, private schools, wedding venues, conference and training venues to gain experience in every area of the catering profession. After several years, he decided to set himself a new challenge to hone his pastry skills with an NVQ Level 3 Professional Cookery - Patisserie. After being made redundant Steve wanted to give something back to the elderly so he decided to look at Barchester Care Homes, specifically Worplesdon View, by using his skills, knowledge and talent to help give the residents something to look forward to each and every day. Steve wants to make sure the residents are supported through a healthy range of options, while taking their preferences and opinions into account so they can enjoy their food experience during this latter part of their life.


Catalin

Catalin Gherghel

Job Title: Second Chef

Catalin is an indispensable member of our team, his creativity in the kitchen means our residents can always be sure of a tasty and nutritious meal, and his birthday cakes are very popular too!


Rajesh

Rajesh Gurung

Job Title: Second Chef

Rajesh is an accomplished chef, who runs the kitchen with precision and pride. His close attention to detail means no resident is ever overlooked. It's people like Rajesh that give Worplesdon View its strong foundation, allowing us to flourish in the care we give.


Tjotjo (Paul)

Tjotjo (Paul) Pheleu

Job Title: Unit Manager

Paul is part of the glue that keeps Worplesdon View together, his wealth of knowledge astounds us every day and his dedicated care to his residents is to be admired.


Paul's calm and competent demeanour makes him a perfect Unit Manager, we know we can always rely on him.


Zlatka

Zlatka Zaprynova

Job Title: Unit Manager

Zlatka or Zee, has recently moved from our Night Shift Team to our Day Team. She is professional and dedicated and we are proud to have her overseeing our Ground Floor.


Donna

Donna Graves

Job Title: Head Housekeeper

Joined: 2021

I joined last year and have just been promoted. My main priority is to make sure all residents are living in a clean, tidy and safe environment. I enjoy getting to know the residents and always spend time chatting where possible while completing my daily tasks.