Barchester Worplesdon View

Worplesdon Road, Guildford GU3 3LQ
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9.9 110 Reviews
Welcome to Worplesdon View Care Home, my name is Graham Allen I am the Senior General Manager here.

Worplesdon View is a purpose-built 78 beds care home and delivers nursing and residential care services, as well as personalised dementia care. The home has been designed with older people in mind, from furniture through the spacious, en-suite bedrooms, to the well-tended and secure gardens.

Throughout the home, there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The home's Memory Lane community has been specially designed for those living with dementia using colour schemes that easily enable residents to identify areas within the home. It also features life skills kitchen where residents can be involved in everyday kitchen activities, such as baking and setting the table under supervision and guidance.

Within their Memory Lane community they also have outlined a sensory room, with a therapeutic environment created for the express purpose of delivering high levels of stimulation to those living with dementia.
... Read more
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Care Provided by Barchester Worplesdon View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Allen (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Barchester Worplesdon View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,900

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Worplesdon View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large private parking space within the home.


Barchester Worplesdon View Reviews (110)

Total of 110, showing 101-110
9.9

Barchester Worplesdon View has a Review Score of 9.9 (9.861) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Worplesdon View has 110 reviews.

Overall Experience

  • 89
  • 17
  • 3
  • 0
  • 1

Date Published

110
8
15
25
85

Review from Emma H (Granddaughter of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma spent 3 and half years at Worplesdon View. The staff were caring, considerate and extremely conscientious to the residents, particularly on Memory Lane.
She was very happy and consideration was given to her needs, particularly having her hair and nails done which she loved.

Reply from Justine Cowell, Client Liaison Manager at Barchester Worplesdon View

Thank you for your lovely comments.


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Review from Zena V (Resident) assisted by family/friend published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Carers are very good and always and good helpful to me. Always very clean, food very good.

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Review from Beryl P (Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here to recuperate after major surgery and have found it a great aid to my recovery. The kindness and attention I have received have been superb.

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Review from Wendy B (Friend of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home run by caring and very supporting staff. Visited yesterday unannounced to discuss broken wheelchairs essential to my friend. The maintenance engineer could not have been more helpful. Receptionist also. We left with the problem resolved and engineer calling Wednesday. We were also
able to have lunch despite giving a few minutes notice. My friend is looked after with care and compassion. She suffers from severe dementia.

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Review from James T (Husband of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of the fare home for three years. She is unable to communicate, feed herself or walk. The nursing staff and care worker staff on her floor are first class. They are sympathetic, kind and understanding. Sadly she is unable to take part in most activities but where possible
the activities staff include her giving her some for of stimulation. I would like to see more outings and concerts which clearly please her. If I needed to be a resident there I would be happy. A most friendly atmosphere.

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Review from Maureen S (Wife of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to leave my husband for 2 weeks respite. The home is very professionally managed and all staff, nursing, caring and admin were very friendly. My husband was extremely happy and gave us a 'thumbs up' for the food!

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Review from Sue J (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Worplesdon View for a short time but in the time she was there all the staff I came into contact with were caring and kind both to my mother and members of my family visiting. The staff were always willing to discuss our concerns regarding my mother's failing health and showed
great compassion when she passed away.

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Review from Eric M (Husband of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as it became necessary to find a Care Home for my Wife, when she was diagnosed with Vascular Dementia, I sought one that specialised in handling the very particular care needs of her condition and it's likely deterioration.
During a study of those within a reasonable distance, I found the newly
opened and very impressive Barchester Worplesdon View home ,near Guildford.
I was immediately taken by the attitude and obvious long experience of the Management and Staff, especially those in the section set aside for such residents as my Wife and she was soon transferred there from Hospital.
After 3 Years, I have found not the slightest reason to regret my decision and over this period she has been handled with all the care and varied attention that her condition has demanded, both mentally and physically.
The Home is very welcoming to Visitors and the Staff are always friendly and helpful, especially in discussing any medical needs of her condition, quite apart from the more routine daily tasks of ensuring the best outcome for my Wife in her general life there.

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Review from Claire H (Granddaughter of Resident) published on 30 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a phone call from my Grandmother at 1.00am – she was clearly confused, upset and frightened. She was very unsure of where she was; at home or in a hotel. It was difficult for me to ascertain exactly what was happening, but my understanding from her was that she had taken herself to the toilet
and was then unable to get herself back into bed and was sitting on the side of the bed waiting for someone to assist her. I asked her whether she had pressed the bell for assistance which she at one point in the conversation had said she had and that no one had come to help her, and at a later stage had also said she didn’t have a bell and she had never had one and didn’t know where it was. I talked to her and explained there would be one attached to or by her bed and talked her through pressing it (not knowing whether it had already been pressed or not?). I spoke to her to calm her down and reassure her, explaining that someone would come and that I would stay on the phone until they did. A little while later a lady came to help and in the confusion my grandmother did not end the call to me, so I stayed on the phone and listened to the conversation between her and the carer. My grandmother was agitated and saying that she had been waiting for someone to help her to bed and that no one had come. My grandmother was very direct in making her feelings known. The response from the carer was nothing but professional and kind, she explained that there were 3 people on duty, one of which was a nurse who was sitting with someone else who was very unwell and that they were responding to calls as quickly as they could and that there were many other residents on that floor who required attention and help with going to the toilet and turning in bed etc. Her response was firm but gentle and I could hear her helping my grandmother into bed, helping her to get comfortable and although she was clearly busy, she afforded my grandmother the time that she needed.

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Review from Shirley B (Wife of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in care for over two years with Alzheimer's and died recently.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Barchester Worplesdon View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Barchester Worplesdon View is calculated as follows: ( (261 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Worplesdon View is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (10)

Graham

Graham Allen

Job Title: Senior General Manager

Joined: 2017

Hi, my name is Graham Allen, and I have the pleasure of serving as the Senior General Manager here at Worplesdon View.

I bring a wealth of experience in both commercial and operational aspects of healthcare facilities, gained across diverse healthcare settings in the UK and my native South Africa. My career has predominantly focused on operational and strategic roles, particularly within the private healthcare sector, where Barchester is a leading provider.

As an experienced General Manager, my foremost passion lies in delivering exceptional, personalised care to our residents. I strive to ensure the highest standards of support from every member of the Worplesdon View team, empowering residents to live fulfilling lives. I take great pleasure in working alongside our residents, their loved ones, and our dedicated staff.

Our commitment to excellence is reflected in the consistently positive feedback we receive. Worplesdon View fosters a truly positive environment, and you are warmly invited to visit us and experience our community first-hand.

... Read more
Tanya

Tanya Hristova

Job Title: Deputy Manager

Joined: 2017

My name is Tanya. I have been at Barchester roughly 5 years now. I have worked at Worplesdon View Care Home since 2017 as a Deputy Manager.
My job is to ensure that every resident is safe, that they have been treated with respect and kindness.

... Read more
Mark

Mark Silcock

Job Title: Head of Maintance

Joined: 2017

My name is Mark and I bring my skills as a school caretaker to Worplesdon View with me. I am the Maintenance Manager and I am responsible for the upkeep and safety of the building.

What I enjoy most about this role is helping residents settle into their rooms and personalising them. When possible, I like to help out the activities team and join in with the residents.

... Read more
Raju

Raju Ahmed

Job Title: Activities Coordinator

Joined: 2022

Raz is a passionate and dynamic Activities Coordinator. With his background in persona training and customer service he brings the energy and motivation to our home as well as creating and managing engaging programs for diverse residents with innovative activities that promote physical, emotional and social well being.

... Read more
Stephen

Stephen Oakley

Job Title: Head Chef

Joined: 2021

With 20 years’ experience as Head Chef and 31 years in the catering industry, Steve brings quality and consistency to Worplesdon View. Having always been passionate about food since he was a boy, working in his local chip shop and cooking at home, Steve decided to become a professional chef. He completed his City & Guild’s qualifications at the same time as working for Forte Crest Hotels picking up some amazing skills along the way. Steve proceeded to work at a number of restaurants, golf clubs, private schools, wedding venues, conference and training venues to gain experience in every area of the catering profession. After several years, he decided to set himself a new challenge to hone his pastry skills with an NVQ Level 3 Professional Cookery - Patisserie. After being made redundant Steve wanted to give something back to the elderly so he decided to look at Barchester Care Homes, specifically Worplesdon View, by using his skills, knowledge and talent to help give the residents something to look forward to each and every day. Steve wants to make sure the residents are supported through a healthy range of options, while taking their preferences and opinions into account so they can enjoy their food experience during this latter part of their life.

... Read more
Catalin

Catalin Gherghel

Job Title: Second Chef

Catalin is an indispensable member of our team, his creativity in the kitchen means our residents can always be sure of a tasty and nutritious meal, and his birthday cakes are very popular too!

... Read more
Rajesh

Rajesh Gurung

Job Title: Second Chef

Rajesh is an accomplished chef, who runs the kitchen with precision and pride. His close attention to detail means no resident is ever overlooked. It's people like Rajesh that give Worplesdon View its strong foundation, allowing us to flourish in the care we give.

... Read more
Tjotjo (Paul)

Tjotjo (Paul) Pheleu

Job Title: Unit Manager

Paul is part of the glue that keeps Worplesdon View together, his wealth of knowledge astounds us every day and his dedicated care to his residents is to be admired.

Paul's calm and competent demeanour makes him a perfect Unit Manager, we know we can always rely on him.

... Read more
Zlatka

Zlatka Zaprynova

Job Title: Unit Manager

Zlatka or Zee, has recently moved from our Night Shift Team to our Day Team. She is professional and dedicated and we are proud to have her overseeing our Ground Floor.

... Read more
Donna

Donna Graves

Job Title: Head Housekeeper

Joined: 2021

I joined last year and have just been promoted. My main priority is to make sure all residents are living in a clean, tidy and safe environment. I enjoy getting to know the residents and always spend time chatting where possible while completing my daily tasks.

... Read more