Knebworth

59 London Road, Woolmer Green, Knebworth SG3 6JE
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9.7 130 Reviews
  • Knebworth, Knebworth
Knebworth care home offers permanent and short-term nursing and residential care, including for people who are living with Alzheimer's and other forms of dementia.

Inside the Knebworth care home there are stunning, hotel-style facilities including a café and bar, cinema room, comfortable lounges and a hair and beauty salon. Outside there are beautiful landscaped gardens for residents to enjoy.

The team is dedicated to enabling residents to get the most out of each day. The lifestyle team plans fun group and one-to-one activities tailored to residents' hobbies and interests, as well as trips out to the shops or the local pub for lunch.

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Care Provided by Knebworth

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniel Grab (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Knebworth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,845
    • Self-Funded Residential Dementia Care from £1,930
    • Self-Funded Nursing Care from £2,125
    • Self-Funded Nursing Dementia Care from £2,210
    • RESPITE Self-Funded Residential Care from £2,055
    • RESPITE Self-Funded Residential Dementia Care from £2,140
    • RESPITE Self-Funded Nursing Care from £2,335
    • RESPITE Self-Funded Nursing Dementia Care from £2,420

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Knebworth to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Knebworth Reviews (130)

Total of 130, showing 21-40
9.7

Knebworth has a Review Score of 9.7 (9.713) out of 10, based on 30 reviews in the last 2 years. Over all time Knebworth has 130 reviews.

Overall Experience

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Review from F A (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Knebworth since the end of March 2023 after suffering a severe stroke in December 2022. The entire team at Knebworth, from the person that opens the door for you, the customer care team, the cleaning and kitchen staff and the carers and the nurses, go above and beyond on a daily basis.
They do care. They are incredibly kind and treat Mum with the greatest of care, respect and dignity, which is so important for her. Mum can't talk and the team take time with her to understand what she needs. With all the hard work, Mum is now getting out of bed for a few hours a day and the change of scenery has made a massive difference to her. We cannot thank and praise the team highly enough. It's never easy to be in this situation, but I know Mum is in the best place and being so well looked after.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi, wow thank you very much for the lovely review. We are delighted to hear you believe Mum is in the best place.


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Review from J D (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here, loves the surroundings, food and activities.
We are very happy with the contact we have with staff and the loving care everyone provides. We feel very reassured that Mum's needs are being met and is being very well looked after.

Reply from Hannah Atherley, Reviews Team at Knebworth

Thank you so much for rating us 5 stars. We are delighted to hear you are happy with the level of care and that Mum is happy at Knebworth.


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Review from Kim T (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff pleasant, polite and very helpful. They always say "hello" to me and my mum when we are passing them, going out or coming back from a visit outside. The room is clean and tidy, and Mum seems very happy and comfortable within. The communal space is welcoming and often has
a film or music playing, which makes for a nice environment.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi Kim, thank you for rating Knebworth five stars. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from L D (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we have always felt happy and reassured by the care and attention shown by all the team at Knebworth care home. We have always been able to talk to all the staff and feel confident that they have his best interests at heart.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi, thank you for sharing your experience at Knebworth. We are really pleased you have always felt happy and reassured by the care and attention shown by the team.


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Review from S F (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault all aspects of the care here. As a GP, it's refreshing to still see high standards of care being executed at Knebworth Care Home in all areas. My mum is more settled than I have seen her for a long time. Thank you for your exemplary care.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi, thank you for rating Knebworth 5 stars in all areas. We are delighted to hear Mum is more settled than she has been for a long time. We really appreciate your kind words.


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Review from Tracy C (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service when we needed urgent respite for my mum. She is now a permanent resident being looked after by the dementia team and we are extremely pleased. The staff are wonderful and always make us feel welcome, as a family, and the care my mum receives is outstanding. Mum is very happy and loves
the interaction from the staff and other residents.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi and thank you for rating Knebworth five stars! We set a high standard for ourselves, so we are very pleased to hear that Mum is very happy at Knebworth.


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Review from Margaret B (Wife of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Knebworth care home for respite in March. He became a permanent resident following respite.
The staff/carers go over and beyond what you would expect. They are kind and caring and knowledgeable in all aspects of dementia on the Willow floor.
He is happy there and I feel very welcome
when I visit him.
I highly recommend the Willow floor for dementia care.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi Margaret, we are pleased to hear you're very happy with your husband's care and that you always feel very welcome. Thank you for recommending our dementia suite.


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Review from Julie D (Daughter of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Knebworth coming up for 3 years in the Dementia ward.
I was dreading her going into a home but the transition has been wonderful.
The home is clean and the decor is bright and cheery.
The ladies and gents that work there couldn’t be better, they are always so happy and smiley even
when the job gets hard, and always think about getting Mum ready and making sure her clothes match and do her hair and makeup.
The activities team are lovely and has some great things going on.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi Julie, thank you for your lovely words about the team on our dementia suite and lifestyle. They are so passionate about caring for people living with dementia, thank you for sharing your experience.


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Review from Linda S (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff, management and nursing staff for caring for my father in the final two weeks of his life.
My dad has complex needs after breaking his hip and was very stressed and unhappy after bing in 3 different hospitals.
Nothing was too much trouble for the staff and Dad was
treated with the utmost respect. The support, we as a family, had was professional and very helpful during this difficult time.

Reply from Caprice Geisha, Reviews Team at Knebworth

Thank you very much for taking the time to leave us feedback about your experience.
At Knebworth Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are always here for you and the family, so whenever passing please do pop in and say hello.


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Review from Linda W (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home with the most lovely friendly staff and well-led. A very welcoming and comfortable, calm and friendly place to visit and always greeted with a smile and respect.
Thank you to all of you for your hard work.

Reply from Caprice Geisha, Reviews Team at Knebworth

Thank you very much for taking the time to leave us feedback about your experience. At Knebworth, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Evelyn B (Wife of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came in for respite in March last year. He loved it so much, he wanted to stay. He is treated with dignity which is very important to us both. He knows I can no longer cope with him at home. All staff are excellent, he is no longer in the pain he was suffering when taken in. Agency staff
need checking but that is the same everywhere. Management were very supportive and made a very difficult time so much easier.

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Review from Christine H (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past few weeks, my mother has had her hair set, listened to gong music, attended a dementia cafe and been to a garden centre - all arranged by Knebworth care home. The staff work hard, especially if they are able to work in conjunction with the resident's family. Vulnerable residents with complex
care needs require the management, nurses, care staff, chef, laundry, activities, reception and family to work together! The Knebworth team are excellent and I recommend them.

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Review from C L (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Knebworth care home on respite for 2 weeks whilst we were on holiday. The care home were extremely professional from my first enquiry and organising my mother's admittance. Mum settled in quickly and seems to have been happy during her stay. I would be very happy for Mum to spend respite
at the home again or to become a permanent resident should she want to.
I have up dates from a friend who visited Mum during her stay who confirmed that Mum was happy and content during her stay.

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Review from Dave C (Son of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had a 3-week respite stay here after her health and mobility had been decreasing consistently alone at home, and it brought out her social smiley old self again! She made a few friends quickly and really got on well with some of the staff too. There always seemed to be staff about to help or
talk to if needs be, and they were usually happy to do so. Realistically she needs more day-to-day help like this going forward, and so if she agrees we would definitely consider Knebworth care home at the top of the list for permanent residence.

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Review from Nita G (Cousin of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my cousin's stay here at Knebworth the staff have always been courteous, caring and engaging during my visits and always helpful. More importantly, my cousin seemed contented here in so many ways and the care and atmosphere seemed to dispel, at least on the surface, the worries and doubts of
her leaving her own home.

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Review from Susan W (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed respite care after a long hospital stay and this was the perfect place. As a family, we were very happy with the treatment and care whilst at Knebworth.

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Review from M P (Cousin of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If my relative had to be anywhere during a very challenging time for her, then Knebworth care home would be the place I want her to be.

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Review from M W (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mother/nan was discharged from hospital she was completely bedridden. She was welcomed into the home by all the team. They restored her dignity by washing and dressing her everyday. They were very kind to her explaining about being hosted into a reclining chair which enabled her to sit and
enjoy activities and entertainment. We have been overwhelmed by the exceptional care and support by everyone. The team made us feel welcome and showed empathy and compassion.
We will never be able to thank you all enough.

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Review from S T (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my family know my father is well looked after and he is very happy there. It is like a home from home, it's clean, the rooms are spacious and all the staff are friendly.

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Review from J C (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been so helpful since Mum arrived making sure she settled in and had everything she needed. Staff were always available to answer queries and keep us informed.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Knebworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Knebworth is calculated as follows: ( (269 Excellents x 5) + (72 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 356 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knebworth is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Daniel

Daniel Grab

Job Title: Home Manager

I joined Care UK in 2022 as a Deputy Manager after hearing amazing feedback from the public.


Being promoted to Home Manager in 2023 was a huge moment in my career. I’m a Registered Nurse and have achieved my level 5 in Management in Health and Social Care training.


As a Home Manager, it’s important to be professional, compassionate, hardworking and a team player. I love getting to the end of my shift when I can reflect on the day and all the tasks I accomplished. Working alongside amazing team members who are dedicated to delivering outstanding care to residents every day inspires me.


When I’m not working, I enjoy spending quality time with my family.