Barchester Kingfisher Lodge Care Home

Chestnut Walk, Saltford, Bristol BS31 3BG
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9.7 86 Reviews
  • Barchester Kingfisher Lodge Care Home, Bristol
Ideally located between Bristol and Bath, Kingfisher Lodge in the village of Saltford is a luxurious 60 bedded care home offering 24 hour care with idyllic panoramic views across Kelston. Kingfisher Lodge provides dedicated care for those requiring nursing and residential care, as well as having a Memory Lane environment for those living with dementia.

Kingfisher Lodge is in close proximity to the local community, shops and bus links offering independence and opportunity to stay connected to community living outside of the home. There is a full 7 day programme of activities within the home as well as regular outings in the minibus. Activities include; cheese and wine afternoons, high tea, gardening clubs, film afternoons and much more. A spacious blooming garden surrounds the home with raised allotment beds to allow resident to get involved in the gardening.

Kingfisher Lodge have nurses onsite 24 hours a day and a committed care team who offer a personal and warm approach to care and ensure that care plans are tailored to each individual. There is an on-site hairdressers, as well as a visiting GP and chiropodist.

At Kingfisher Lodge it is recognised that the dining experience is an important part of the day which is why there is an extensively skilled head chef able to accommodate all nutritional and dietary needs.

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Care Provided by Barchester Kingfisher Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claudia Costinean (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Kingfisher Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,349

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Kingfisher Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


Barchester Kingfisher Lodge Care Home Reviews (86)

Total of 86, showing 1-20
9.7

Barchester Kingfisher Lodge Care Home has a Review Score of 9.7 (9.716) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Kingfisher Lodge Care Home has 86 reviews.

Overall Experience

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Review from D W (Respite Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely staff. I was in pain when I came but staff were very attentive to my needs providing me comfort. Very good respite. My back is now less painful.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for your kind words. We are delighted to hear you feel comfortable and well cared for. Our team is dedicated to making this a warm and supportive home for you. Your appreciation means the world to us. Once again, thank you from the whole Kingfisher Lodge team.


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Review from Thomas R (Respite Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I feel so refreshed and much, much better for our respite break in Barchester Kingfisher Lodge Care Home following discharge from three weeks in hospital. I have had a bladder cancer operation. We both had heart failure. The management and staff have been so friendly and caring. I would
come again and recommend it to others.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for your wonderful review. We are so pleased to hear that your respite stay was a positive experience. It was a pleasure having you with us and we truly appreciate your kind words. Wishing you all the best and we hope to welcome you again in the future!


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Review from Susan M (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Barchester Kingfisher Lodge Care Home for a little over seven years now and I can honestly say what a lovely home it is. All of the staff are lovely, very friendly and caring with a great activity team. The home does everything to make the residents part of the community too by inviting
everyone in, i.e. Halloween trick or treat and pumpkin carving which my dad's great-grandchildren loved doing with the residents, big smiles all round with the little ones all dressed up. The home also does toddlers once a month which is great seeing the residents interacting, I'm not sure who has the most fun, and talk about Christmas, they had Santa visits, a donkey come to the home, my dad loved this, they had a competition who could decorate the best lounge, school children came in to sing, the local choir came in as well as other singers which come in all year round, the activities team make sure all the residents go out on trips too, there is something every day and no one is left out. Well done Kingfisher.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you, Susan, for your kind words about our home and staff. We're thrilled to hear you had a positive experience. Our team works hard to ensure comfort, compassion and excellent care for everyone. Your feedback means a lot and inspires us to keep delivering the best service!


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Review from Christine H (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. Lovely staff, so friendly and helpful. So warm and comfortable. Good activities.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your kind review. We are truly grateful for your feedback. It motivates us to continue providing a warm, safe and supportive environment for all our residents. Kind regards from Kingfisher Lodge team.


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Review from G L (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot be happier for Mum, she is safe, looked after well. Staff are amazing, food is delicious. In a short space of time, Mum has transformed into an extremely happy 97-year-old.
Thank you all.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you very much for your kind review. We are delighted to hear your mother is happy and well cared for. Your trust in us means a lot and we'll continue providing compassionate care. Best regards from all Kingfisher team.


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Review from J D (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been, happily, a resident for over six years. She has received excellent care and support from the staff and they encourage her to socialise with the other residents and seems to benefit from the company.
Thank you to all the staff who work so well and caringly for the residents.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for your kind words! We're delighted to hear about your positive experience. Our team is committed to providing exceptional care and your feedback means the world to us.


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Review from Wendy C (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Barchester Kingfisher Lodge Care Home highly enough. Originally, I came without an appointment and the manager was very welcoming and showed me around. A room was available and Dad arrived shortly after. As soon as we arrived, we were greeted and made welcome. The nurses checked Dad over
and then settled him in. All the staff treat him with dignity and respect and nothing is too much trouble. When I leave after each visit, I'm comfortable leaving him in their care. Thank you all.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you very much for your lovely feedback. We are so pleased you think so highly of us. It means a lot to our team and we will continue to provide excellent support. Many thanks from all our team.


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Review from Karen M (Wife of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent respite care. My husband was well looked after and happy! Result - I was able to have a break and relax.

Reply from Claudia Costinean, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for taking the time to leave us a review! We are so pleased to hear that your loved one is enjoying their time with us at Kingfisher Lodge.


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Review from Andrew C (Son of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! The level of care and attention given to my mum throughout her time here was wonderful. Every member of staff treated Mum so personally, having spent a number of days staying with Mum, I was able to see this was reflected throughout the home to all the other residents, some of which were
challenging. The friendliness and support afforded to Mum and my family were wonderful and so supportive at a difficult time as an organisation you should be very proud of this care home. I would have no hesitation to recommend them to others.

Reply from Claudia Costinean, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review. It's great to hear that you're happy with our brilliant team here at Kingfisher Lodge. I will pass on your lovely comments.


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Review from D F (Respite Resident) assisted by family/friend published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. always on hand to do things I find hard to do for myself.

Reply from Claudia Costinean, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for taking the time to leave us a review! We are so pleased that you enjoyed your time with us at Kingfisher Lodge.


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Review from Angela O (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We sadly lost Mum at the end of June. She deteriorated over a period of months and during this time, she was so well looked after. The nursing care Mum received was exemplary. Her room was calm and peaceful. We were fully supported by the nursing staff who ensured her departure was gentle.
There are
no words to express our thanks to all the staff at Barchester Kingfisher Lodge Care Home and we are so grateful this was our home of choice. We could not have wished for more.

Reply from Claudia Costinean, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for taking the time to leave us a review! We are so pleased to hear that your loved one was so well looked after at Kingfisher Lodge. I will pass your compliments to all the staff.


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Review from Alison B (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Kingfisher Lodge Care Home is well-run, the staff are exceptional. My father is always happy, well-dressed (occasionally the wrong clothes!) Recent improvements meant the reception area is modern and welcoming (very good, homemade cake and coffee always available).
The home is a home from
home and I enjoy coming to see my father. The garden is excellent.

Reply from Claudia Costinean, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review. It's great to hear that you're happy with our brilliant team here at Kingfisher Lodge. I will pass on your lovely comments.


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Review from Valerie S (Wife of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice rooms and food. Very good staff, very polite and helpful.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review. It's great to hear that you're happy with our brilliant team here at Kingfisher Lodge. I will pass on your lovely comments.


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Review from Margaret B (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to be happy at Barchester Kingfisher Lodge Care Home. She is not very sociable so doesn't leave her room but she enjoys her artwork and the staff.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review. I will pass on your comments to the team.


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Review from Jean G (Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was invited to coffee with the acting deputy manager which was a lovely experience.
It was nice to have a tour of all areas as I had not seen some of the areas.
It was nice to see the home being spruced up bt would be nice to see some new furniture in the rooms. I feel that there is a shortage of
staff on the floor, more funding should be provided for the home.

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Review from Lucy C (Granddaughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the car that Nan is given. She is always clean and tidy and treated with such kindness. Her bedroom is always clean and tidy. The staff are so amazing, always polite and the care is excellent. In my nan's words, "Everyone is brilliant and so kind and she can't praise the staff enough".
Thank you to all the wonderful staff!

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for taking the time to leave us a review! We are so pleased to hear that your loved one is enjoying their time with us at Kingfisher Lodge. I will pass on your lovely comments to the team!


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Review from Shaun M (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I had the misfortune of the loss of my father. With my mother having dementia, we could not look after and had to find a suitable care home. We thought this was going to be very traumatic. We had a recommendation. We chose Barchester Kingfisher Lodge Care Home, Saltford. From the very
first day. we could not have been more pleased with all staff at the home. Everybody within the first few days knew Mum's name. Whenever we too her out, all staff wished her well and would see her later. THe room was always clean and tidy but the best thing, for us, was Mum was happy to return, it made her short stay very easy. Big thank you.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review! Your comments will mean so much to the team. I will pass on your lovely feedback.


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Review from P G (Wife of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Barchester Kingfisher Lodge Care Home has given excellent care for my husband on a number of occasions for different reasons, including recovery from serious illness and most recently, respite for myself having undergone minor surgery. The staff have given him excellent care at all times - always with
good humour and a smile. They have kept me informed of how each day has gone and how my husband is getting on. The meals have been excellent and are the highlight of my husband's day.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for taking the time to leave us a review! We have a brilliant team here at Kingfisher Lodge and I will pass on your lovely comments to the team.


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Review from Louise D (Granddaughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home. All staff are extremely helpful, attentive and professional.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for taking the time to leave us a review! I will pass on your lovely comments to the team.


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Review from Sheila C (Sister of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful - and cheerful (most important!) Cleanliness and facilities, food and activities are very good.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review. I will pass on your lovely comments to the team.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Barchester Kingfisher Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Barchester Kingfisher Lodge Care Home is calculated as follows: ( (315 Excellents x 5) + (82 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 415 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kingfisher Lodge Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (14)

Claudia

Claudia Costinean

Job Title: Clinical Lead Nurse

Joined: 2021

Hello, My name is Claudia and I am the Acting General Manager Clinical Lead at Kingfisher Lodge.


My journey in caregiving began over a decade ago. For ten years, I dedicated myself as a carer, then earned my nursing qualification in 2018. Growing up without grandparents, I've always felt a deep-seated passion for ensuring the elderly and those in need receive the utmost care and support.


At Kingfisher Lodge, I maintain a close-knit relationship with both the nursing and care staff. This collaboration is pivotal in our commitment to delivering the exceptional care our residents deserve.


Whenever you're in our home, chances are you'll spot me. Please don't hesitate to say "Hello!"


Fiona

Fiona Mason

Job Title: Home Administrator

Joined: 2013

Fiona is responsible for the administration of the home and works closely with the General Manager and Heads of Departments to ensure the smooth running of Kingfisher Lodge. Fiona is supported by two other members of her team, Wendy and Julie.


Fiona has been with Kingfisher Lodge since March 2013 and is a very committed member of the management team and brings a wealth of administration experience from her previous role of working for the Local Authority.


Esther

Esther Kasumba

Job Title: Unit Nurse Manager

Joined: 2019

Esther is our nurse on our Memory Lane. Working with residents with dementia is Esther's speciality. Her wonderful calming nature and her extremely hard-working attitude is an assets to Kingfisher Lodge. Esther's relationship with residents and their families is genuinely special and always goes above and beyond to create a safe and enriched environment for all her residents.


Karen

Karen Brickell

Job Title: Head Chef

Hi, my name is Karen, and I am the Head Chef here at Kingfisher Lodge. I was one of the first chefs to work here at Kingfisher lodge when we first opened its doors back in 2012.


I am lucky enough to have also worked at other Barchester homes. I really enjoy not only the cooking but the life outside the kitchen in and around the home in the lounges and dining rooms, chatting and joining in singalongs and activities with all the staff.


I really do thrive from interaction with the residents and enjoy listening to suggestions and unusual things to cook. I will always surprise residents with a special meal and a birthday cake.


Iggy

Iggy Catalano

Job Title: Head of Maintenance

Hello, my name is Iggy and i am head of maintenance here at Kingfisher Lodge


Martin

Martin Henderson

Job Title: Maintenance Team

My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.


David

David Richards

Job Title: Maintenance Team

Joined: 2018

My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.


George

George Tantrum

Job Title: Team Leader Activities

Joined: 2018

George is an amazing and compassionate carer regularly going over and beyond for all the residents at Kingfisher Lodge.


Mandy

Mandy Evans

Job Title: Senior Carer

Joined: 2016

Mandy joined Kingfisher in February 2016. She is loved by all residents and has great communication skills with families. Everyone loves Mandy’s stories about Wales and she often tells residents long tales from the valleys. Mandy always enjoys helping and encouraging residents to join activities or even just sit in the garden for a while.


Emily

Emily Chaulker

Job Title: Senior Carer

Joined: 2016

Emily is a vibrant and joyful carer who lights up the the corridors with her infectious smile.


Paula

Paula Richards

Job Title: Carer

Joined: 2018

Paula is an experienced and committed carer who always gives 100% for the residents and the home.


Zena

Zena Davies

Job Title: Hostess

Joined: 2015

Hi, I am Zena and I am a hostess here at Kingfisher Lodge, and I am always happy to help.


Victoria

Victoria Hunt

Job Title: Weekend receptionist

Joined: 2017

Vicky has worked in serval departments at Kingfisher , she has settled now in her role as weekend receptionist.
Vicky enjoys this role as she loves to interact with family and friends of the residents.
Vicky also enjoys helping activities on a regularly basis.


Sabina

Sabina Begum

Job Title: Carer

Joined: 2022

Sabina is a great carer and is very passionate about our residents and the home. She always makes sure the residents are having a good day and enjoys joining in the activities and encouraging residents to join in too. Sabina is a great allrounder and has often been seen helping all other departments.


Frequently Asked Questions about Barchester Kingfisher Lodge Care Home

What types of Care is Barchester Kingfisher Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Kingfisher Lodge Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Barchester Kingfisher Lodge Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Kingfisher Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Kingfisher Lodge Care Home to the centre of Bristol?

6.9 mile(s) as the crow flies, distance by road may be significantly further.