Barchester Kingfisher Lodge Care Home

Chestnut Walk, Saltford, Bristol BS31 3BG
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9.7 86 Reviews
  • Barchester Kingfisher Lodge Care Home, Bristol
Ideally located between Bristol and Bath, Kingfisher Lodge in the village of Saltford is a luxurious 60 bedded care home offering 24 hour care with idyllic panoramic views across Kelston. Kingfisher Lodge provides dedicated care for those requiring nursing and residential care, as well as having a Memory Lane environment for those living with dementia.

Kingfisher Lodge is in close proximity to the local community, shops and bus links offering independence and opportunity to stay connected to community living outside of the home. There is a full 7 day programme of activities within the home as well as regular outings in the minibus. Activities include; cheese and wine afternoons, high tea, gardening clubs, film afternoons and much more. A spacious blooming garden surrounds the home with raised allotment beds to allow resident to get involved in the gardening.

Kingfisher Lodge have nurses onsite 24 hours a day and a committed care team who offer a personal and warm approach to care and ensure that care plans are tailored to each individual. There is an on-site hairdressers, as well as a visiting GP and chiropodist.

At Kingfisher Lodge it is recognised that the dining experience is an important part of the day which is why there is an extensively skilled head chef able to accommodate all nutritional and dietary needs.

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Care Provided by Barchester Kingfisher Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claudia Costinean (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Kingfisher Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,349

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Kingfisher Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


Barchester Kingfisher Lodge Care Home Reviews (86)

Total of 86, showing 21-40
9.7

Barchester Kingfisher Lodge Care Home has a Review Score of 9.7 (9.716) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Kingfisher Lodge Care Home has 86 reviews.

Overall Experience

  • 61
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Review from Jayne C (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and caring. They all know Mum's name and make and effort to talk to her. The activities provided make a huge difference to the quality of her life, even though she doesn't always remember taking part! Photos are a great idea to remind her. Management is friendly and approachable.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review. I will pass on your lovely comments to the team.


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Review from David J (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All first-class.
Great communication, and very friendly staff.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for leaving us a review. I will pass on your lovely comments to the team.


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Review from James F (Power of Attorney of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with my friend's treatment.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review, it's great to hear that you are happy with the care and support we provide your friend.


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Review from Diane A (Friend of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known my friend for fifty years and am very saddened to see physically and mentally. I have to say, I am delighted that my friend can spend the rest of her life in Barchester Kingfisher Lodge Care Home. The care is excellent. The carers are wonderful and the care is wonderful. Nothing is too
much trouble and as a visitor, I have always been welcomed. Thanks to all involved.

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Review from Deidre B (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and all her needs are met. The home is clean and welcoming. I am always well informed about my mother's progress and she seems very happy. Only thing not sure about is activities, but this may be due to me visiting in mornings.

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Review from J T (Sister of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well looked after when I visit. Everyone has been friendly and helpful. I am relieved that my sister is living here.

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Review from Jacqui W (Friend of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the home only for a couple of weeks, the carer is perfect for her role, she is a caring young lady who shows initiative and strength in a very important job. She is a wonderful person, excellent at her job.

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Review from L T (Wife of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard good. Wish there was a therapy dog visiting, as the residents would relate well to animals in most cases. Food always very good standard. Gardens are well-kept and nice to walk round.

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Review from Stephen H (Partner of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care given to my partner, who has been a resident at Barchester Kingfisher Lodge Care Home for five years.

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Review from Colin E (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has a great, caring attitude and treats the residents with care and dignity.
I am very grateful for all the care and support they have given to my father at this difficult time of his life.
The catering staff are very patient and offer good humour at meal times, which greatly
help the residents. P.S. meals are of high standards aswell.

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Review from Vivienne H (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in 'Robin' for eighteen months now. She has dementia and ca be awkward and refuses help sometimes. To my knowledge, she has always been treated respectfully and the staff keep trying with her and invariably, she will let them do the necessary! She generally seems happy and has settled well,
she loves food and is eating well.
I am glad I chose Barchester Kingfisher Lodge Care Home, plus it's on my doorstep.

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Review from Roger J (Husband of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was in for palliative care, but died suddenly.
I can only say that the nursing care was of a very good standard.
The general services (food etc) was also of a very high standard.
Many thanks to all of the staff.

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Review from Brian D (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to comment on a particular day yesterday when 'over and above' staff at Kingfisher Lodge made the visit from a cousin with autism perfect for my elderly mother. As always for Kingfisher Lodge - superb care and assistance throughout - which is very much appreciated by all of the family. It is a
pleasure to be able to write such a positive report. Kingfisher Lodge deserves it.

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Review from Colin B (Brother of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Barchester Kingfisher Lodge Care Home carers/admin/hospitality/maintenance/nurses are excellent, nothing is too much trouble and the care is 1st class , check it out if your looking for an excellent care home, you won’t be disappointed.

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Review from Debbie H (Daughter of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be always grateful for the amazing care given to my father whilst he was at Kingfisher Lodge. Not only are the surrounding furnishings beautifully done but the staff are so caring and make you feel they are almost part of the family.

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Review from David P (Husband of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife on most days, she is looked after very well. They treat me as one of the family. I can't expect any better care.

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Review from Brian C (Husband of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite happy with the treatment my wife is receiving. Unfortunately, care staff changes frequently so no time to really get to know them. However, my wife is looked after very well, with good quality and a variety of meals. Rooms are kept clean and tidy at all times.

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Review from S S (Friend of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service from the manager and all the staff are friendly and pleasant to talk to. Very lovely environment here clean tidy, and residents seem happy and content.

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Review from M C (Granddaughter of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nurses and care staff are excellent and we are really happy. Nan just needs a bit more coaxing to do activities. I do think it is very expensive.

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Review from R K (Son of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant and well-run home.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Barchester Kingfisher Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Barchester Kingfisher Lodge Care Home is calculated as follows: ( (315 Excellents x 5) + (82 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 415 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kingfisher Lodge Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (14)

Claudia

Claudia Costinean

Job Title: Clinical Lead Nurse

Joined: 2021

Hello, My name is Claudia and I am the Acting General Manager Clinical Lead at Kingfisher Lodge.


My journey in caregiving began over a decade ago. For ten years, I dedicated myself as a carer, then earned my nursing qualification in 2018. Growing up without grandparents, I've always felt a deep-seated passion for ensuring the elderly and those in need receive the utmost care and support.


At Kingfisher Lodge, I maintain a close-knit relationship with both the nursing and care staff. This collaboration is pivotal in our commitment to delivering the exceptional care our residents deserve.


Whenever you're in our home, chances are you'll spot me. Please don't hesitate to say "Hello!"


Fiona

Fiona Mason

Job Title: Home Administrator

Joined: 2013

Fiona is responsible for the administration of the home and works closely with the General Manager and Heads of Departments to ensure the smooth running of Kingfisher Lodge. Fiona is supported by two other members of her team, Wendy and Julie.


Fiona has been with Kingfisher Lodge since March 2013 and is a very committed member of the management team and brings a wealth of administration experience from her previous role of working for the Local Authority.


Esther

Esther Kasumba

Job Title: Unit Nurse Manager

Joined: 2019

Esther is our nurse on our Memory Lane. Working with residents with dementia is Esther's speciality. Her wonderful calming nature and her extremely hard-working attitude is an assets to Kingfisher Lodge. Esther's relationship with residents and their families is genuinely special and always goes above and beyond to create a safe and enriched environment for all her residents.


Karen

Karen Brickell

Job Title: Head Chef

Hi, my name is Karen, and I am the Head Chef here at Kingfisher Lodge. I was one of the first chefs to work here at Kingfisher lodge when we first opened its doors back in 2012.


I am lucky enough to have also worked at other Barchester homes. I really enjoy not only the cooking but the life outside the kitchen in and around the home in the lounges and dining rooms, chatting and joining in singalongs and activities with all the staff.


I really do thrive from interaction with the residents and enjoy listening to suggestions and unusual things to cook. I will always surprise residents with a special meal and a birthday cake.


Iggy

Iggy Catalano

Job Title: Head of Maintenance

Hello, my name is Iggy and i am head of maintenance here at Kingfisher Lodge


Martin

Martin Henderson

Job Title: Maintenance Team

My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.


David

David Richards

Job Title: Maintenance Team

Joined: 2018

My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.


George

George Tantrum

Job Title: Team Leader Activities

Joined: 2018

George is an amazing and compassionate carer regularly going over and beyond for all the residents at Kingfisher Lodge.


Mandy

Mandy Evans

Job Title: Senior Carer

Joined: 2016

Mandy joined Kingfisher in February 2016. She is loved by all residents and has great communication skills with families. Everyone loves Mandy’s stories about Wales and she often tells residents long tales from the valleys. Mandy always enjoys helping and encouraging residents to join activities or even just sit in the garden for a while.


Emily

Emily Chaulker

Job Title: Senior Carer

Joined: 2016

Emily is a vibrant and joyful carer who lights up the the corridors with her infectious smile.


Paula

Paula Richards

Job Title: Carer

Joined: 2018

Paula is an experienced and committed carer who always gives 100% for the residents and the home.


Zena

Zena Davies

Job Title: Hostess

Joined: 2015

Hi, I am Zena and I am a hostess here at Kingfisher Lodge, and I am always happy to help.


Victoria

Victoria Hunt

Job Title: Weekend receptionist

Joined: 2017

Vicky has worked in serval departments at Kingfisher , she has settled now in her role as weekend receptionist.
Vicky enjoys this role as she loves to interact with family and friends of the residents.
Vicky also enjoys helping activities on a regularly basis.


Sabina

Sabina Begum

Job Title: Carer

Joined: 2022

Sabina is a great carer and is very passionate about our residents and the home. She always makes sure the residents are having a good day and enjoys joining in the activities and encouraging residents to join in too. Sabina is a great allrounder and has often been seen helping all other departments.