Barchester Kingfisher Lodge Care Home

Chestnut Walk, Saltford, Bristol BS31 3BG
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9.7 86 Reviews
  • Barchester Kingfisher Lodge Care Home, Bristol
Ideally located between Bristol and Bath, Kingfisher Lodge in the village of Saltford is a luxurious 60 bedded care home offering 24 hour care with idyllic panoramic views across Kelston. Kingfisher Lodge provides dedicated care for those requiring nursing and residential care, as well as having a Memory Lane environment for those living with dementia.

Kingfisher Lodge is in close proximity to the local community, shops and bus links offering independence and opportunity to stay connected to community living outside of the home. There is a full 7 day programme of activities within the home as well as regular outings in the minibus. Activities include; cheese and wine afternoons, high tea, gardening clubs, film afternoons and much more. A spacious blooming garden surrounds the home with raised allotment beds to allow resident to get involved in the gardening.

Kingfisher Lodge have nurses onsite 24 hours a day and a committed care team who offer a personal and warm approach to care and ensure that care plans are tailored to each individual. There is an on-site hairdressers, as well as a visiting GP and chiropodist.

At Kingfisher Lodge it is recognised that the dining experience is an important part of the day which is why there is an extensively skilled head chef able to accommodate all nutritional and dietary needs.

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Care Provided by Barchester Kingfisher Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claudia Costinean (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Kingfisher Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,349

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Kingfisher Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


Barchester Kingfisher Lodge Care Home Reviews (86)

Total of 86, showing 61-80
9.7

Barchester Kingfisher Lodge Care Home has a Review Score of 9.7 (9.716) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Kingfisher Lodge Care Home has 86 reviews.

Overall Experience

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Review from Susan B (Friend of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home had a lovely feel, security was great each room was large and personalised. Staff were welcoming. Great location and lovely grounds.
Nice communal areas.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for your lovely review regarding the staff at Kingfisher. I will share this with the team.


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Review from S R (Daughter of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingfisher Lodge is a very pleasant care home set in a peaceful location with a lovely garden and close to local amenities. The building interior has the feel of a hotel and resident's rooms are comfortable, tastefully decorated and spacious with the ability to add a personal touch with family pictures,
favourite ornaments etc and your own TV. There is a choice of communal lounges which are very comfortable, nicely decorated and well furnished for comfort with views of and access to the garden. The dining room is nice and has a daily menu. The activities team provide varied entertainment for the residents. During my parents time at the Lodge, all the staff provided excellent care to both of my parents and demonstrated a high level of service, meeting all their needs. All the staff have been very pleasant and caring towards both of my parents and always made me, my family and friends feel welcome. I would definitely recommend Kingfisher Lodge.

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Review from Spike A (Regular Volunteer) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Kingfisher Lodge for the past 3 years as a volunteer with my dog Misty, on behalf of the Pets As Therapy who are a national charity. I really like visiting this care home. The staff are always very professional, helpful and happy. They seem to genuinely care about to the residents'
needs. The residents I speak to are happy to stay or live here. Everyone makes us feel very welcome.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for this review we all love having you and Misty visit and I am glad you quite rightly are made to feel welcome. Thankyou!


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Review from R M (Husband of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is well cared for in every way.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your review it is appreciated and I will share this with the team. Thank you again.


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Review from Lindsay S (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum is receiving excellent care in a lovely, calm and safe environment. The carers are kind and caring and are taking the time to get to know my mum and to help her with her needs. The staff are so friendly and my mum enjoys all the company and activities that she has taken part in. I am happy
to know that my mum is safe and being looked after so well.

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Review from Pat M (Wife of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has a far better quality of life in Kingfisher Lodge than I could ever provide for him at home. The level of care is excellent. Everyone is very friendly and supportive and nothing is too much trouble for them. They all give 110%.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your lovely review. I will ensure this is passed onto the team.


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Review from Joan G (Respite Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a rest from cooking and preparing meals for a week. My husband has vascular dementia and has extremely poor sight and needs me close all the time to guide him, to help with everyday problems.

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Review from Carol H (Sister of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came in yesterday on an emergency respite stay. The room and the staff were lovely. He was hoisted into bed, which was much less stress than him trying to walk. I was so impressed with the lounge, which looks like a hotel lounge (not residential care). The staff have done wonders with my
husband in just one day, getting up, dressed and eating! The Manager and the staff are as helpful and caring.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your very kind review. I will share this with the team. Best wishes


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Review from D W (Son of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the residential and nursing care my mother had at Kingfisher Lodge
From the outset, staff were very welcoming and were always on hand for both residents and friends and family.
As well as being attentive to my mother’s physical needs, the staff at Kingfisher Lodge did a lot
to help my mother to settle in and socialise. My mother’s wellbeing was regularly and systematically monitored.
Nothing seemed too much trouble and if staff encountered challenges they found workarounds and creative solutions.
Relatives’ needs were also looked after and I felt I was kept well informed about my mother’s condition.
I always felt my mother could not have been in better hands.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your lovely review which I will forward onto the team.


It was a pleasure caring for your mother.


With best wishes


Clare


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Review from Gillian P (Sister-in-law of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with staff. They look after my relative very well. He loves his food and he likes all the food and they cook him tea as well.

Reply from Carol Edwards, Regional Director at Barchester Kingfisher Lodge Care Home

Thank you so much for your wonderful review, we are so pleased that you are really happy with the care and attention the staff provide for your brother in law. I will ensure that the staff are informed of your review and we will share your lovely comments.


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Review from Cherry C (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mother receives at Kingfisher Lodge and she feels very safe and well cared for. She has been very unwell these past two days and the staff could not do enough for her. She loves them all and they are very loving towards her too.

Reply from Carol Edwards, Regional Director at Barchester Kingfisher Lodge Care Home

Thank you so much for your positive review of Kingfisher Lodge, we are so proud of the care staff and the loving care they provide for all of the residents in the home. It is really good of you to take the time to post this review to enable others to consider our wonderful home, it is very much appreciated. I will make sure that the care staff are praised for the care and attention that they provide for your mother.


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Review from A L (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher Lodge is an excellent nursing home. The staff are amazing so too are the managers. Nothing is too much trouble. I would like to thank each and every member of staff for showing my dad the utmost respect and dignity during his last few weeks. Thank you.

Reply from Katrina O'Hagan, Deputy Manager at Barchester Kingfisher Lodge Care Home

Very kind comments, thank you. Your father was a lovely man and we are honoured to have been able to support him during this time.


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Review from Philip L (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Kingfisher for about 3 weeks only and he was in for end of life care. The staff from cooks to cleaners up to senior manager were brilliant. All friendly and always available when help was needed. Emphatic at all time, supportive also at all times. I could not say thank you enough. I will
always recommend Kingfisher and already have.


Thank you, Kingfisher.


Reply from Carol Edwards, Regional Director at Barchester Kingfisher Lodge Care Home

Thank You for this wonderful feedback and also for the recommendation. I have shared your review with the Kingfisher Team.


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Review from W H (Relative of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher Lodge went through a very serious decline over 2-3 years, however, in the past 10 months, there has been a good and markedly high improvement in all areas in staffing, care, attitude etc.


The atmosphere is very good with the happy staff.


Reply from Lesley Cole, Operations Manager at Barchester Kingfisher Lodge Care Home

Thank you for your review, the home does have a great atmosphere and fantastic views along with the dedicated staff.


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Review from John Y (Husband of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff and management courteous and kind. They care about the residents and do their best to make them comfortable.

Reply from Lesley Cole, Ops Manager at Barchester Kingfisher Lodge Care Home

Thank you for your kind comments about the staff I will ensure I feed this back to them.


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Review from P L (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, welcoming, friendly environment. Activities have become more varied of late and greatly enjoyed by my father. Better rapport between my father and staff.

Reply from Lesley Cole, Operations Manager at Barchester Kingfisher Lodge Care Home

I am happy that you feel that the home is pleasant and friendly, and I know the staff have a genuine love for the residents of the home.


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Review from I Y (Wife of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my husband could go back to Kingfisher Lodge for respite care.
All the staff are very friendly and go the extra mile to make the patient feel welcome and cared for.
Each person is treated as an individual and personal choice is catered for be it bed rest or a food choice.

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Review from Julia N (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingfisher Lodge is a beautiful place to live - the resident's rooms are very well maintained and the views over the Avon Valley are stunning. This does give my mother a real sense of joy - she has one of the best views in the house!!
Her carers are kind and considerate and do go out of their way to
make her feel 'at home'.

Reply from L Cole, Operations Manager at Barchester Kingfisher Lodge Care Home

Many thanks for your kind comments.


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Review from Richard C (Son of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, warm and residents are well fed. The premises are in excellent condition. Staff are caring and pleasant but still need to pay attention to details.

Reply from Lesley Cole, Operations Manager at Barchester Kingfisher Lodge Care Home

Thank you for recognising the hard work that the staff have achieved over the last few months.


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Review from Kingsley D (Son of Resident) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Kingfisher Lodge in August 2016 and the Care Home received an Unsatisfactory report from CQC the following month. I am glad to say that things have significantly improved since that time, and this has been substantiated by a further CQC inspection carried out in Spring 17 and published
in June. Barchester responded to the initial report by bringing in a new Management Team and overhauling operating procedures and reviewing staff and resident relations.


I am most especially pleased to see that there is much evidence of increased openness, respect and trust between residents and all staff - including domestic, nursing, care and management. And laughter, fun and music.


I am also very pleased that the new Robin unit has been established - within the Lark Memory floor; this has brought together around a dozen of the more able and engaged residents along with a smaller body of care staff, which I believe is more stimulating and interesting for all involved.


Reply from Lesley Cole, Operations Manager at Barchester Kingfisher Lodge Care Home

Thank you for your very kind review of Kingfisher Lodge. It is much appreciated and I will pass this on to the team.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Barchester Kingfisher Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Barchester Kingfisher Lodge Care Home is calculated as follows: ( (315 Excellents x 5) + (82 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 415 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kingfisher Lodge Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (14)

Claudia

Claudia Costinean

Job Title: Clinical Lead Nurse

Joined: 2021

Hello, My name is Claudia and I am the Acting General Manager Clinical Lead at Kingfisher Lodge.


My journey in caregiving began over a decade ago. For ten years, I dedicated myself as a carer, then earned my nursing qualification in 2018. Growing up without grandparents, I've always felt a deep-seated passion for ensuring the elderly and those in need receive the utmost care and support.


At Kingfisher Lodge, I maintain a close-knit relationship with both the nursing and care staff. This collaboration is pivotal in our commitment to delivering the exceptional care our residents deserve.


Whenever you're in our home, chances are you'll spot me. Please don't hesitate to say "Hello!"


Fiona

Fiona Mason

Job Title: Home Administrator

Joined: 2013

Fiona is responsible for the administration of the home and works closely with the General Manager and Heads of Departments to ensure the smooth running of Kingfisher Lodge. Fiona is supported by two other members of her team, Wendy and Julie.


Fiona has been with Kingfisher Lodge since March 2013 and is a very committed member of the management team and brings a wealth of administration experience from her previous role of working for the Local Authority.


Esther

Esther Kasumba

Job Title: Unit Nurse Manager

Joined: 2019

Esther is our nurse on our Memory Lane. Working with residents with dementia is Esther's speciality. Her wonderful calming nature and her extremely hard-working attitude is an assets to Kingfisher Lodge. Esther's relationship with residents and their families is genuinely special and always goes above and beyond to create a safe and enriched environment for all her residents.


Karen

Karen Brickell

Job Title: Head Chef

Hi, my name is Karen, and I am the Head Chef here at Kingfisher Lodge. I was one of the first chefs to work here at Kingfisher lodge when we first opened its doors back in 2012.


I am lucky enough to have also worked at other Barchester homes. I really enjoy not only the cooking but the life outside the kitchen in and around the home in the lounges and dining rooms, chatting and joining in singalongs and activities with all the staff.


I really do thrive from interaction with the residents and enjoy listening to suggestions and unusual things to cook. I will always surprise residents with a special meal and a birthday cake.


Iggy

Iggy Catalano

Job Title: Head of Maintenance

Hello, my name is Iggy and i am head of maintenance here at Kingfisher Lodge


Martin

Martin Henderson

Job Title: Maintenance Team

My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.


David

David Richards

Job Title: Maintenance Team

Joined: 2018

My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.


George

George Tantrum

Job Title: Team Leader Activities

Joined: 2018

George is an amazing and compassionate carer regularly going over and beyond for all the residents at Kingfisher Lodge.


Mandy

Mandy Evans

Job Title: Senior Carer

Joined: 2016

Mandy joined Kingfisher in February 2016. She is loved by all residents and has great communication skills with families. Everyone loves Mandy’s stories about Wales and she often tells residents long tales from the valleys. Mandy always enjoys helping and encouraging residents to join activities or even just sit in the garden for a while.


Emily

Emily Chaulker

Job Title: Senior Carer

Joined: 2016

Emily is a vibrant and joyful carer who lights up the the corridors with her infectious smile.


Paula

Paula Richards

Job Title: Carer

Joined: 2018

Paula is an experienced and committed carer who always gives 100% for the residents and the home.


Zena

Zena Davies

Job Title: Hostess

Joined: 2015

Hi, I am Zena and I am a hostess here at Kingfisher Lodge, and I am always happy to help.


Victoria

Victoria Hunt

Job Title: Weekend receptionist

Joined: 2017

Vicky has worked in serval departments at Kingfisher , she has settled now in her role as weekend receptionist.
Vicky enjoys this role as she loves to interact with family and friends of the residents.
Vicky also enjoys helping activities on a regularly basis.


Sabina

Sabina Begum

Job Title: Carer

Joined: 2022

Sabina is a great carer and is very passionate about our residents and the home. She always makes sure the residents are having a good day and enjoys joining in the activities and encouraging residents to join in too. Sabina is a great allrounder and has often been seen helping all other departments.