The manager and the team could not have been more welcoming, friendly and caring.
Belinda O (Daughter of Resident)
The premises are in excellent condition.
Richard C (Son of Resident)
I feel my mum is receiving excellent care in a lovely, calm and safe environment
Lindsay S (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visitors welcome at all times
Barchester Kingfisher Lodge Care Home has a Review Score of 9.7 (9.716) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Kingfisher Lodge Care Home has 86 reviews.
Review from David W (Son of Resident) published on 5 June 2017
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Reply from L Cole, Operations Manager at Barchester Kingfisher Lodge Care Home
Thank you for your review. I will pass on your remarks to the staff who will be pleased that they are recognised as being 'Great and show empathy towards their residents'.
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Review from Mary U (Resident) published on 5 June 2017
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Reply from Lesley Cole, Operations Manager at Barchester Kingfisher Lodge Care Home
Many thanks for your review of the home. The staff greatly appreciate being recognised for all their hard work.
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Review from J W (Daughter of Resident) published on 24 May 2017
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Reply from L Cole, Operations Manager at Barchester Kingfisher Lodge Care Home
On behalf of the staff at Kingfisher I would like to thank you for your kind comments about the care given to your mother here at Kingfisher Lodge
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Review from Linda L (Wife of Resident) published on 18 May 2017
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Reply from Lesley Cole, Operations Manager at Barchester Kingfisher Lodge Care Home
Thank you for your review of Kingfisher. It has been unfortunate that the home had several managers over the last few years. I agree it would be lovely to have the same carers on each day, however, they do need days off. Each unit does have core staff that work only on that unit to give continuity of care. Many staff do enjoy the experience of working on the other units and have asked for this to happen, this also ensures there are always staff on duty who know the residents well whichever unit they might be working on.
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Review from L K (Daughter of Resident) published on 10 May 2017
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Reply from Lesley Cole, Operations Manager at Barchester Kingfisher Lodge Care Home
Thank you for your lovely comments. It was a privilege to have looked after such a special lady
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Review from E Y (Resident) assisted by family/friend published on 18 April 2017
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Reply from Lesley Cole, Operations Manager at Barchester Kingfisher Lodge Care Home
Thank you very much for your kind comments about Kingfisher Lodge.
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The Review Score of 9.7 (9.716) out of 10 for Barchester Kingfisher Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.716 for Barchester Kingfisher Lodge Care Home is calculated as follows: ( (315 Excellents x 5) + (82 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 415 Ratings = 4.716
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Kingfisher Lodge Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Jul 2022
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Job Title: Clinical Lead Nurse
Joined: 2021
Hello, My name is Claudia and I am the Acting General Manager Clinical Lead at Kingfisher Lodge.
My journey in caregiving began over a decade ago. For ten years, I dedicated myself as a carer, then earned my nursing qualification in 2018. Growing up without grandparents, I've always felt a deep-seated passion for ensuring the elderly and those in need receive the utmost care and support.
At Kingfisher Lodge, I maintain a close-knit relationship with both the nursing and care staff. This collaboration is pivotal in our commitment to delivering the exceptional care our residents deserve.
Whenever you're in our home, chances are you'll spot me. Please don't hesitate to say "Hello!"
Job Title: Home Administrator
Joined: 2013
Fiona is responsible for the administration of the home and works closely with the General Manager and Heads of Departments to ensure the smooth running of Kingfisher Lodge. Fiona is supported by two other members of her team, Wendy and Julie.
Fiona has been with Kingfisher Lodge since March 2013 and is a very committed member of the management team and brings a wealth of administration experience from her previous role of working for the Local Authority.
Job Title: Unit Nurse Manager
Joined: 2019
Esther is our nurse on our Memory Lane. Working with residents with dementia is Esther's speciality. Her wonderful calming nature and her extremely hard-working attitude is an assets to Kingfisher Lodge. Esther's relationship with residents and their families is genuinely special and always goes above and beyond to create a safe and enriched environment for all her residents.
Job Title: Head Chef
Hi, my name is Karen, and I am the Head Chef here at Kingfisher Lodge. I was one of the first chefs to work here at Kingfisher lodge when we first opened its doors back in 2012.
I am lucky enough to have also worked at other Barchester homes. I really enjoy not only the cooking but the life outside the kitchen in and around the home in the lounges and dining rooms, chatting and joining in singalongs and activities with all the staff.
I really do thrive from interaction with the residents and enjoy listening to suggestions and unusual things to cook. I will always surprise residents with a special meal and a birthday cake.
Job Title: Head of Maintenance
Hello, my name is Iggy and i am head of maintenance here at Kingfisher Lodge
Job Title: Maintenance Team
My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.
Job Title: Maintenance Team
Joined: 2018
My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.
Job Title: Team Leader Activities
Joined: 2018
George is an amazing and compassionate carer regularly going over and beyond for all the residents at Kingfisher Lodge.
Job Title: Senior Carer
Joined: 2016
Mandy joined Kingfisher in February 2016. She is loved by all residents and has great communication skills with families. Everyone loves Mandy’s stories about Wales and she often tells residents long tales from the valleys. Mandy always enjoys helping and encouraging residents to join activities or even just sit in the garden for a while.
Job Title: Senior Carer
Joined: 2016
Emily is a vibrant and joyful carer who lights up the the corridors with her infectious smile.
Job Title: Carer
Joined: 2018
Paula is an experienced and committed carer who always gives 100% for the residents and the home.
Job Title: Hostess
Joined: 2015
Hi, I am Zena and I am a hostess here at Kingfisher Lodge, and I am always happy to help.
Job Title: Weekend receptionist
Joined: 2017
Vicky has worked in serval departments at Kingfisher , she has settled now in her role as weekend receptionist.
Vicky enjoys this role as she loves to interact with family and friends of the residents.
Vicky also enjoys helping activities on a regularly basis.
Job Title: Carer
Joined: 2022
Sabina is a great carer and is very passionate about our residents and the home. She always makes sure the residents are having a good day and enjoys joining in the activities and encouraging residents to join in too. Sabina is a great allrounder and has often been seen helping all other departments.