it's a lovely care home, and I'm glad that Mum lives there and is well looked after
A H (Daughter of Resident)
The atmosphere when I visit is peaceful, happy and friendly.
A F (Cousin of Resident)
The manager leads and motivates a great team and they combine safety with compassion
Frank S (Husband of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Cheshire Grange Care Home has a Review Score of 9.9 (9.949) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Cheshire Grange Care Home has 54 reviews.
Review from Pauline E (Daughter of Resident) published on 18 March 2025
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Reply from Dawn Holsgrove Smith, General Manager at Barchester Cheshire Grange Care Home
Thank you so much for taking the time to leave this review, your comments have been shared with the team here at Cheshire Grange and it really means a lot to us. Thank you.
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Review from E E (Granddaughter of Resident) published on 18 March 2025
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Review from M E (Grandson of Resident) published on 17 March 2025
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Reply from Dawn HolsgroveSmith, General Manager at Barchester Cheshire Grange Care Home
Thank you so much for taking the time to leave this review, your comments have been shared with the team here at Cheshire Grange and it really means a lot to us. Thank you.
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Review from Denise H (Daughter of Resident) published on 14 January 2025
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Reply from Dawn Holsgrove Smith, General Manager at Barchester Cheshire Grange Care Home
Thank you so much for taking the time to leave this review, your comments have been shared with the team here at Cheshire Grange and it really means a lot to us. We take all feedback seriously and use this to make positive changes within the home. Thank you.
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Review from S H (Son of Resident) published on 24 October 2024
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Review from D C (Nephew of Resident) published on 19 August 2024
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Reply from Dawn Holsgrove-Smith, General Manager at Barchester Cheshire Grange Care Home
Thank you so much for taking the time to leave this review, your comments have been shared with the team here at Cheshire Grange and it really means a lot to us. Thank you.
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Review from P C (Son of Resident) published on 24 July 2024
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Reply from Dawn Holsgrove-Smith, General Manager at Barchester Cheshire Grange Care Home
Thank you so much for taking the time to leave this review, and I am so pleased you are happy with the care we are providing for your mum. I have shared your review with all the team here at Cheshire Grange; it really means a lot to me and the team. Thank you.
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Review from Lynn C (Daughter of Resident) published on 10 October 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cheshire Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B E (Son of Resident) published on 25 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cheshire Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Graham F (Brother of Resident) published on 7 September 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cheshire Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Sue G (Daughter of Resident) published on 22 June 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cheshire Grange Care Home
Condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Hilary U (Daughter of Resident) published on 19 April 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cheshire Grange Care Home
Condolences to you and the family at this time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Deborah S (Daughter of Resident) published on 22 December 2022
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cheshire Grange Care Home
Sincere condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A H (Daughter of Resident) published on 12 September 2022
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Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Cheshire Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Gill R (Daughter of Resident) published on 22 August 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Cheshire Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A F (Cousin of Resident) published on 17 August 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Cheshire Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Sue M (Daughter of Resident) published on 29 June 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Cheshire Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Jane W (Daughter of Resident) published on 29 June 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Cheshire Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Sue R (Daughter of Resident) published on 29 June 2021
Submitted via Website •
Report
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Cheshire Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frank S (Husband of Resident) published on 29 June 2021
Submitted via Website •
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Cheshire Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Value for Money
The Review Score of 9.9 (9.949) out of 10 for Barchester Cheshire Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.949 for Barchester Cheshire Grange Care Home is calculated as follows: ( (133 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.949
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Cheshire Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Nov 2019
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Job Title: General Manager
Welcome to Cheshire Grange Care Home; my name is Dawn and I am the General Manager here.
I have been working within the care sector for the past 15 years, I started my career as a support worker supporting adults with learning disabilities, and later I was promoted to team coordinator, after I was promoted to Head of service managing 3 services. Due to my own personal circumstances, I developed a real interest and passion for improving dementia care, this led to my transition into older people's care first as a deputy manager, and then finally as a registered manager.
I then went on to become a qualified person-centred dementia care trainer and was fortunate enough to be trained by Teepa Snow, who is one of the leading educators on dementia and the care that accompanies it.
Throughout my 15 years of experience that spanned across different providers, I have acquired tremendous knowledge and understanding of the care sector, and I have gained valuable insight into both the challenges and the rewards of delivering high standards of quality and person-centred care.
As the General Manager I aim to ensure that my team continue to deliver a high standard of person-centred care to our residents, placing them at the heart of everything we do. I believe in an open-door policy with everyone here at our home. Do feel free to pop in and meet our wonderful team and ask any questions that you may have, we are all more than happy to help.
Job Title: Deputy Manager
Joined: 2013
I qualified from the University of Chester with a diploma in Adult Nursing in 2010. Since qualifying, I have specialised in later life and dementia care within the private sector. I keep my practice current and up-to-date by attending training sessions internally and externally, and in 2013, I achieved an additional Dementia Mapping qualification through the University of Bradford.
In 2015, I achieved a Bachelor of Science qualification in Nursing, specialising in ‘Care of the Older Person’ at the University of Wolverhampton.
Outside of work, I enjoy watching rugby, spending time with my family, especially my daughter & baby son and dining out with friends.
Job Title: Head of Nursing
Joined: 2013
Hello, my name is Hannah, and I qualified from Edgehill University with a BSc Honours Degree in Adult Nursing in 2014. Since qualifying I have specialised in the care of the elderly, and Palliative care. I keep all of my practice up to date and I am extremely passionate about Tissue Viability and wound care I am the Tissue Viability link Nurse for Cheshire Grange.
I joined the team as a Bank Care Assistant in 2013 whilst completing my Nurse training, and continued working at Cheshire Grange as a Nurse post qualifying in 2014. I was then promoted to Senior Nurse in 2018 and was then very proudly promoted to the Head of Nursing in 2019.
Since becoming the Head of Nursing I have enjoyed working alongside the management in keeping the home safe and the residents and staff happy and thriving for a positive and happy community.
Outside of work, I enjoy spending time with my three young sons, and my Husband. I enjoy spending time with friends and family and catching up on the soaps.
Job Title: Head of Night Duty
Joined: 2012
My name is Joanna Pimlett and I am Head of Nursing for Nights here at Cheshire Grange. I have been a Registered Nurse for over 20 years and have a real passion for elderly care. My role here at Cheshire Grange is to ensure all our residents feel safe, secure and loved and that their families feel content in the knowledge their loved ones are being well cared for. I am extremely proud of my night team of Nurses, Senior Carers and Carers and together we ensure we maintain a professional, relaxed and friendly environment. We ensure we respect our residents’ privacy and dignity at all times and work hard to promote a homely atmosphere.
Cheshire Grange and those who live here are as much in our hearts as those who love them, we will always strive for the best for our residents, families and our team.
In my spare time, I enjoy spending time with my family, reading books and walking with friends.