Balmoral House

Old Brumby Street, Old Brumby, Scunthorpe DN16 2DB
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9.9 66 Reviews
  • Balmoral House, Scunthorpe
Balmoral House is situated close to the centre of Scunthorpe in prestigious Old Brumby. All bedrooms are en suite, beautifully decorated and tastefully furnished. There is a choice of lounge and dining areas as well as a hairdressing salon and coffee bar. The home is centred around a delightful, private courtyard where residents can relax or help tend the plants and vegetables.

Their excellent team of dedicated, experienced carers treat everyone as an individual and work hard to ensure residents, their families and friends all feel at home.

Tailored activities and entertainment are offered throughout the week at Balmoral House and the freshly prepared, nutritious meals are home cooked. Special dietary requirements can also be catered for. Trips out by minibus are arranged regularly.

The purpose-built home, which opened in August 2012, predominately provides care for older people and those with needs relating to dementia.

The home is owned by Kapil Care Homes Ltd which also operates two other care homes in Scunthorpe.

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Care Provided by Balmoral House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Walker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Balmoral House welcomes visitors at any time.


  • Parking

  • They have plenty of parking spaces on site, and ample parking on the road outside.


Balmoral House Reviews (66)

Total of 66, showing 1-20
9.9

Balmoral House has a Review Score of 9.9 (9.948) out of 10, based on 13 reviews in the last 2 years. Over all time Balmoral House has 66 reviews.

Overall Experience

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Review from Barry G (Husband of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Balmoral House is excellent as it's our second time we have used your service. Our only hope is that there's room for us next time we need you. 10/10.

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Review from Liz B (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From Dad arriving in June, we, as a family, have been very impressed with Balmoral House. This includes professionalism of the staff, the respect shown to residents. I get a sense that people (carers) genuinely care for the residents and they are treated as individuals. Dad is more alert on visits and
not as withdrawn. I can only attribute this to him feeling more secure, engaged with and settled. Thank you.

Reply from Anil, Head Office at Balmoral House

Hi Liz, thank you for taking the time to review us. We're so pleased to hear that your father has been more alert and less withdrawn since he's been living with us. We'll be sure to pass on your kind words to the staff.


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Review from Carol P (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Balmoral from the hospital. He was not very well at all. The staff have been absolutely amazing with him and played a big part in his recovery. The staff are a credit to this home and gave my dad everything he needed. Carers care, and these carers go above and beyond. Always felt welcome.
Lovely manager and staff. Balmoral is what caring is all about. Thank you for being there for us as a family and also for the support given to my dad, and for making us all welcome.

Reply from Anil, Head Office at Balmoral House

Thank you for your very kind review. It was a privilege to look after your father.


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Review from Jean J (Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here at Balmoral House.
The staff are always happy to help - above and beyond.

Reply from Anil, Head Office at Balmoral House

Thank you for your review. It's wonderful to know you're very happy living with us at Balmoral House. We really love having you here.


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Review from Nigel S (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot speak highly enough. My dad was already a resident when we brought my mum to Balmoral for end-of-life care.
We were all scooped up as a family and we all felt loved and cared for.
We couldn't have wished for more and all of the staff whatever their role are like one big family that
you become a part of.
The gentle way they cared for her was as though they loved her and she has felt that, which to us, is priceless.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us. Such lovely words; we're so happy to hear that you all as a family felt loved and cared for. We're very proud to hear this about our team at Balmoral House, and we'll pass your kind words on to them.


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Review from Adrian S (Son of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff has been absolutely fantastic, from the kitchen staff, the carers and the managers. They go above and beyond and genuinely care. I couldn't praise the home and staff any more.

Reply from Anil, Head Office at Balmoral House

Thank for for your review, Adrian. Wow! That's high praise, indeed. We'll be sure to let everyone know how highly you think of them.


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Review from Steven P (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mum grew frailer she became more dependent on the kind care you provided. Your rating is well deserved! My mum liked how she could make it her room and enjoyed the catering. I am in awe of all the events and activities you enthusiastically arrange for the residents. She was a resident for thirteen
months. I would echo other opinions that state it is well managed with very friendly staff in a good quality, purpose-built home. My mother loved chatting to the staff who always had time for her. I always felt Mum was safe with you and the care you provided. My sincere thanks.

Reply from Anil, Head Office at Balmoral House

Hi Steven, thank you for taking the time to review us and your kind words. It was always a joy for the staff to chat with your mum. We'll be sure to let them know how much she appreciated it and the friendly care she received.


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Review from S S (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience for my father and I has been outstanding care and compassion throughout. I cannot fault this home or the staff and would recommend it highly. Great food and activities and the management was always available and ran the home like one big family.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, SS. We're glad you and your father have such positive feelings about the care, staff and management. The chef and activities coordinator will be so pleased to hear you enjoy the food and activities so much.


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Review from Guy H (Husband of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Balmoral House for 3.5 years and in that time she has received excellent care. There is an experienced and professional management team with friendly staff. Good quality and modern purpose-built home. Would recommend it highly.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us, GH. It's wonderful to hear how happy you are with the 'excellent' care your wife is receiving. We will pass on your kind words to the management team and staff.


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Review from Cheryl M (Daughter of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was in Balmoral House care home from November 2022 until she sadly passed away in March 2023.
The staff were excellent, all very hardworking, professional and caring. They looked after the family also. My sister would also stay for meals with Mum to help her settle in.
At first, Mum was in
a room in the upstairs area in which she didn’t settle, but the staff were quick to act and soon got Mum moved to a lovely quiet area downstairs.

Reply from Anil, Head Office at Balmoral House

Hi, Cheryl, we're sorry for your loss. Thank you for taking the time to review us. We'll pass on your kind words to the staff.


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Review from C S (Son of Resident) published on 1 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Balmoral House care home in February 2023. I cannot thank the staff enough, who have all been wonderful for the care and support they have given her. They have made her feel at home and always show a genuine interest in her well-being. The staff keep me informed if there are any issues.
She is able to socialise with other residents during the day through activities, meal times or just meeting up for a chat. Having taught catering during her life she is always praising the quality of the food which is cooked on-site. The atmosphere created at Balmoral is one of warmth, friendship and care. It's a lovely place for my mum to live.

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Review from J C (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted into Balmoral House at the beginning of January 2023. During his stay, he has been treated with dignity and respect. The care he receives is excellent and all of the staff have done their best for Dad and us as a family, acknowledging how difficult and distressing it can be for
all the family when a loved one suddenly becomes dependent on others and needs 24-hour care in a nursing home. I have given an excellent for activities because the staff do the best they can with the resources they have. However, it is impossible to take wheelchair-bound patients out on a visit due to the lack of availability of wheelchair taxis/buses. It would be an asset to the care home if they had a minibus accessible for wheelchairs then all the residents would, could and should enjoy a change of scenery.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us. We're so pleased to hear how satisfied you are with the care your dad receives, and the support you feel we've given to the wider family as well. We'll pass on your kind words to the staff. We note your comments on transport for wheelchair-bound residents and will look into this.


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Review from Janice D (Sister of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my sister has been second to none. The staff have become friends with her and our family members. She is treated with dignity and her well-being is given first priority. All my fears about how she would cope with being in a care home have all been laid to rest.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, Janice. It can be a stressful time when one of the family has to move into a care home. We're glad you're happy with how your sister is being cared for and that any fears you had about her moving into care have been laid to rest.


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Review from L S (Granddaughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is treated with the dignity and respect he deserves. There are always plenty of activities going on around the home and lots of choices for everyone's preferences. The staff are extremely considerate and will always uphold privacy when we come to visit. The care provided here is excellent,
I wouldn't want my grandad anywhere else. My grandad likes his own company and that is well respected. He is very happy at Balmoral House.

Reply from Anil, Head Office at Balmoral House

Thank you for your review. We're so glad to hear how happy your grandad is. It's a pleasure having him live with us.


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Review from R T (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent nearly three months as a resident following a few weeks in the hospital following a fall. This care home goes above and beyond in terms of care. The staff are brilliant. Even to a point of them fetching her recliner chair from her bungalow. Always kept me informed of the state of her health.

Reply from Anil, Head Office at Balmoral House

Thank you for leaving a review.
We'll pass on your kind words to the staff.


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Review from S A (Granddaughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Balmoral house were fantastic with my grandma, they went out of their way for her, my grandma reported fantastic food and care and would highly recommend Balmoral house to anyone she also took part in activities which she enjoyed.

Reply from Anil, Head Office at Balmoral House

Thank you for your review. Lovely to hear that your grandmother enjoyed the food and activities.


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Review from Kirsty G (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Balmoral House now for over two years now and the standard of care is excellent. All staff are lovely always happy to help. Food is excellent, very clean home always smells lovely. Management always happy to help in any way they can. My grandma's needs are dealt with immediately
and her dignity upheld at all times. Staff are very caring, I would recommend if anyone is looking for a forever home for their elderly family or friends I would definitely recommend Balmoral House.

Reply from Anil, Head Office. at Balmoral House

Thank you for your review. We’re so pleased to hear how satisfied you are with your grandma’s care.


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Review from D G (Grandson of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has lived at Balmoral House for over two years. She is very settled. The staff are always very helpful and always happy to help my grandma and all her care needs. She always looks clean and tidy. The staff are always smiling. The management is always happy to help in any way. The food is
excellent. The home is clean and tidy and always smells nice. I would recommend Balmoral House to anyone who is thinking for a forever home for their elderly parents or other family members.

Reply from Anil, Owner at Balmoral House

Thank you for taking the time to review us, and thank you for your kind words. We’ll be sure to pass them on to the team.


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Review from Leanne Y (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My mum was there. Staff looked after her for the time she was there. Couldn’t ask for better care. My mum sang the girl's praises. The home was spotless. The food was fab. My mum would like to thank the staff for the excellent care they provided, and our family are very grateful.

Reply from Anil, Head Office. at Balmoral House

Thank you for your review, Leanne. We enjoyed taking care of your mum. We’ll pass on your kind words to the team.


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Review from Darren C (Grandson of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been at Balmoral for a year now and I can honestly say that I couldn't ask for better care and consideration from all of the staff and management. Any needs that my grandad has, are dealt with immediately and with the dignity he deserves. All staff are helpful, welcoming and extremely
caring. I would definitely recommend Balmoral House to anyone looking for somewhere for their relatives, so they know that they will be cared for in the best way possible.

Reply from Anil, Head Office at Balmoral House

Thank you so much for your review, Darren. We love having your grandad live with us, and we'll pass on your kind words to the staff.


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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Balmoral House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Balmoral House is calculated as follows: ( (147 Excellents x 5) + (8 Goods x 4) ) ÷ 155 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Balmoral House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Balmoral House

What types of Care is Balmoral House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Balmoral House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Balmoral House have?

There are 60 Single Rooms.

What are the Facilities & Services at Balmoral House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Balmoral House to the centre of Scunthorpe?

0.8 mile(s) as the crow flies, distance by road may be significantly further.