Balmoral House

Old Brumby Street, Old Brumby, Scunthorpe DN16 2DB
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9.9 66 Reviews
  • Balmoral House, Scunthorpe
Balmoral House is situated close to the centre of Scunthorpe in prestigious Old Brumby. All bedrooms are en suite, beautifully decorated and tastefully furnished. There is a choice of lounge and dining areas as well as a hairdressing salon and coffee bar. The home is centred around a delightful, private courtyard where residents can relax or help tend the plants and vegetables.

Their excellent team of dedicated, experienced carers treat everyone as an individual and work hard to ensure residents, their families and friends all feel at home.

Tailored activities and entertainment are offered throughout the week at Balmoral House and the freshly prepared, nutritious meals are home cooked. Special dietary requirements can also be catered for. Trips out by minibus are arranged regularly.

The purpose-built home, which opened in August 2012, predominately provides care for older people and those with needs relating to dementia.

The home is owned by Kapil Care Homes Ltd which also operates two other care homes in Scunthorpe.

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Care Provided by Balmoral House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Walker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Balmoral House welcomes visitors at any time.


  • Parking

  • They have plenty of parking spaces on site, and ample parking on the road outside.


Balmoral House Reviews (66)

Total of 66, showing 21-40
9.9

Balmoral House has a Review Score of 9.9 (9.902) out of 10, based on 11 reviews in the last 2 years. Over all time Balmoral House has 66 reviews.

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Review from B S (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't as for any more. Mum is comfortable here. Staff look after her well and are always there to help; always plenty of staff about. Caring and quality.

Reply from Anil, Head Office at Balmoral House

Thank you so much for your review. We're so pleased to hear your mum is comfortable at Balmoral House and is well looked after.


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Review from Jane-Ann H (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Balmoral care home since September 2018 but unfortunately is now on end of life care. The understanding and care that all members of staff have shown to her are nothing but outstanding. Their dedication to delivering to all residents the quality of care and patience
required is unbelievable also, and the support that I have received is first-class. I have nothing but praise and admiration for all members of staff. Thank you.

Reply from Anil, Head Office at Balmoral House

Hi Jane-Ann, thank you for taking the time to review us. We'll pass on your kind words to the team at Balmoral House.


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Review from S B (Daughter-in-law of Resident) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Balmoral House enough. They were able to accommodate my father-in-law at very short notice when we as a family were in crisis. They were very supportive and compassionate. Sadly he had a very short time living at Balmoral House but during that time we were very impressed by the quality
of the care and by all the staff who looked after him. The communication with us as his family was outstanding as was their advocacy for him with various health professionals. Their skills, experience, and knowledge were amazing. They did a great deal to reassure us after we had made the very difficult decision that he had to move into a care home. At all times it was clear that they regarded the Home as his home.

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Review from J S (Grandson of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma moved to Balmoral House from another care home in Scunthorpe in order to get a better standard of care, we have not been disappointed. The management has been exceptional and has reassured both the family and grandma every step of the way, we have found all the care staff to be very attentive,
caring and friendly which has helped grandma settle in very quickly despite having dementia and needing extra support. Could not recommend Balmoral House strongly enough it's such a lovely place for my grandma to call home.

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Review from K S (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, friendly and nothing is too much trouble. The staff go out of their way to help the family. The staff contact the family if there is a problem or just give the family a ring as a courtesy call. I can't thank the staff enough for all that they did for my mum always with a
smile and friendly kind words, laughing and joking. Compassionate when needed.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us, K S. We're very pleased to hear how satisfied you are and will pass on your kind words to the staff.


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Review from J B (Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for 2 weeks and decided to stay and make this my home and felt it was ok. I can watch tv. I feel very safe.

Reply from Anil Kapil, Head Office at Balmoral House

Thank you for taking the time to review us. It's wonderful that you've decided to make Balmoral House your home.


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Review from M W (Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Balmoral. I feel well cared for and very happy here. My son is also cared for at Balmoral and I am happy that we are together.

Reply from Anil Kapil, Head Office at Balmoral House

Thank you for taking the time to review us. We're so glad to hear that you're very happy and love living with us.


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Review from C D (Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am safe here. Yes, the lasses are great. Well cared for, food is excellent. Nice relaxing bath and I have put 4lb on in weight.

Reply from Anil Kapil, Head Office at Balmoral House

Thank you for taking the time to review us. We're so happy to hear that you feel safe and well cared for with us. We'll pass on your compliments about the excellent food to the chef.


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Review from Beverley H (Granddaughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral House excepted my nan for respite after some time in hospital and unfortunately, Balmoral is where she lost her battle with Dementia and sadly passed away just a few weeks ago. I would just like to express how lovely the manager and her staff were, to not just my nan but to myself and my mum.
I couldn't have wished for better care and support from the manager and her team at Balmoral. We will be forever grateful for their care and support to us as a family in such difficult times.

Reply from Anil, Head Office at Balmoral House

Hi Beverley, thank you so much for leaving such a lovely review at this time. We hope you and your mother are coping okay with your sad loss. Don't hesitate to get in touch with us if we can be of support to you and your family.


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Review from Sylvia G (Respite Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in hospital for ten days with septicaemia, I was taken to the departure lounge having been told carers were in place for me to go home. I was told none were available and I would have to go into respite care in Balmoral house. Having had the experience of another home in the past I truly
was not looking forward to it. On arriving they fixed me up with a lovely room, bright and pleasant, patio door. I was surprised, being isolated it was quite roomy for me to walk about with my frame. This I had to do having rheumatoid arthritis for twenty-five years. The staff, all of them friendly, efficient and always had a smile. The atmosphere was lovely. Couldn't fault any of them. Food was good, always willing to please. I have been well looked after. Thank you. You have restored my confidence in the care system.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, Sylvia. That's great to hear, we'll pass on your kind words to the staff.


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Review from Kirsty S (Niece of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m extremely happy with the care my uncle has received.
He looks well cared for and is much happier now he lives at Balmoral House.

Reply from Anil, Head Office at Balmoral House

Thank you for your review. Great for us to hear how happy your uncle is with Balmoral House.


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Review from A M (Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy in here.

Reply from Anil, Head Office at Balmoral House

Thank you for your review. We're very pleased to hear that you're happy, we enjoy having you live with us.


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Review from L W (Granddaughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very anxious about my grandfather going into a care home but the staff have put my mind at rest. The management and staff are fantastic, the home is clean, home-cooked meals which are delicious.
The staff keep me updated and I can relax knowing my grandfather is safe and very well cared for.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us. Very pleased to hear how satisfied you are with your grandfather's care and his new home.


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Review from Ryan (Grandson of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent with my grandad since moving in and shown a real interest in getting to know more about him. He has settled in very well after losing his wife recently and I am glad he’s in a safe environment. The ability to visit my grandad is great and not limited to a small window of
time. I would like to thank everyone at the care home for their continued support and care of my grandad.

Reply from Anil, Head Office at Balmoral House

Thank you for leaving a review. We'll pass your kind words on to the staff.


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Review from Trina F (Friend of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spotless and smells very fresh.
Staff are very welcoming and happy to help.
Very good care managers, the door is always open and happy to speak at any time.
Staff happy and smiling.
Residents well looked after.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, Trina. We're very pleased to hear how satisfied you are with Balmoral House. We'll pass on your thoughts to the team.


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Review from J S (Grandson of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has settled really well at Balmoral House. The staff have gone above and beyond, not only with grandad but to us as a family during his transition period. The staff and the home are fabulous.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, JS, We're glad to hear your grandad has settled so well. We'll pass on your kind words to our staff.


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Review from L H (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the care and support Mum is receiving. Nothing is too much trouble for management or carers. Balmoral has a lovely, comfortable, warm feeling to it.

Reply from Anil, Head Office at Balmoral House

Thank you for reviewing us, LH.
We're glad you're so happy with your Mum's care.


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Review from A C (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is really looked after by a great team of caring people.
The facilities are fantastic and a credit to the care home company.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, A C. We're so pleased to hear you're happy with your father's care team and our facilities.


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Review from L C (Granddaughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive for my grandad is second to none.
No complaints at all.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, L C. We'll pass on your kind words to our staff.


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Review from V S (Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came here, I wondered what I had come to, but the staff, the place itself were excellent. The care home is well decorated and spotless. Everybody really bent over backwards to help and make things comfortable for me.
Thanks, everybody.

Reply from Anil, Head Office at Balmoral House

Thank you for leaving a review V S. It's wonderful to have you stay with us.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Balmoral House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Balmoral House is calculated as follows: ( (129 Excellents x 5) + (2 Goods x 4) ) ÷ 131 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Balmoral House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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