Balmoral House

Old Brumby Street, Old Brumby, Scunthorpe DN16 2DB
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9.9 66 Reviews
  • Balmoral House, Scunthorpe
Balmoral House is situated close to the centre of Scunthorpe in prestigious Old Brumby. All bedrooms are en suite, beautifully decorated and tastefully furnished. There is a choice of lounge and dining areas as well as a hairdressing salon and coffee bar. The home is centred around a delightful, private courtyard where residents can relax or help tend the plants and vegetables.

Their excellent team of dedicated, experienced carers treat everyone as an individual and work hard to ensure residents, their families and friends all feel at home.

Tailored activities and entertainment are offered throughout the week at Balmoral House and the freshly prepared, nutritious meals are home cooked. Special dietary requirements can also be catered for. Trips out by minibus are arranged regularly.

The purpose-built home, which opened in August 2012, predominately provides care for older people and those with needs relating to dementia.

The home is owned by Kapil Care Homes Ltd which also operates two other care homes in Scunthorpe.

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Care Provided by Balmoral House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Walker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Balmoral House welcomes visitors at any time.


  • Parking

  • They have plenty of parking spaces on site, and ample parking on the road outside.


Balmoral House Reviews (66)

Total of 66, showing 41-60
9.9

Balmoral House has a Review Score of 9.9 (9.902) out of 10, based on 11 reviews in the last 2 years. Over all time Balmoral House has 66 reviews.

Overall Experience

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  • 10
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Date Published

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Review from C B (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential home restores faith in the care system. At all levels, the strong team performed in an exemplary manner looking after Dad, a vulnerable person with challenging behaviour problems. Without exception, the staff were bright and cheerful, friendly and welcoming. They took the time and trouble
to get to know my dad, which helped in responding effectively as circumstances changed. The home is well-led, the manager of the home is actively effective, both in coordinating and implementing care plans and in communicating with family and medical agencies. There were numerous examples where the commitment of staff and management exceeded any expectation. Full consideration was always given to the safety and welfare of my father, as well as other residents and staff. The building itself is spotlessly clean, bright and airy and well maintained. The food is fresh and delicious. It is evidently a pleasant organisation to work for as is demonstrated by the high staff retention rates and public recognition of the team's service. When Dad's deterioration meant it was not feasible to remain, the care, flexibility and support shown by the management and staff in assisting was invaluable. We are very grateful for all their support given.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us. We're so glad to hear you had such a positive experience with us and we'll be sure to pass your very kind words onto our staff and manager.


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Review from Steven C (Grandson of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are fantastic at Balmoral House, they go above and beyond to keep the residents happy, it is always a pleasure to visit my grandad in his home from home.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, Steven. We'll pass your kind words onto our staff.


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Review from R S (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Balmoral is a bright and pleasant place. The staff are friendly and helpful. They work well together even when often short-staffed. All areas appear to be clean and clear of clutter. The recent decorations and new chairs etc., make the place light and airy.

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Review from J B (Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I grow my veg in the garden. My brother helps me. I like to eat chips.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us, J B. We're very pleased to have you living with us and thanks so much for the veg you grow in our raised beds and give to the kitchen.


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Review from R H (Son of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team and great with my father. Very happy with everything, clean and tidy and food looks great. 5 stars!!

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Review from S G (Sister of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident for nine months but, sadly, passed away in March. Balmorals staff cared for her very well. Showing kindness and compassion at all times, also being very supportive to all family members. I have visited the home recently and was greeted very warmly, will continue to keep in touch.

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Review from Pete S (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and fathers stay has been enjoyable and a great break for them. A shame the lady who organises activities was away this week.

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Review from Edna R (Respite Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Balmoral House for 3 weeks respite care and I have been more than happy with the care and safety I have received. The is food and nicely cooked. The staff are very caring and happy people and I would be happy to recommend Balmoral.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us and your kind words.


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Review from Phillip H (Son of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I live in Canada. My mother has been attending day visits to Balmoral for the past few years. She has totally enjoyed the activities, social activities and the loving staff. This was the first process to help her for the time she required 24-hour care. The staff, managers and everyone who
works there welcomed Mom with open arms this month when she moved in permanently. For us, we noticed how everyone is so happy, loving and caring to all the residents. A relief for us for sure!

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us, Phillip. We're very glad you're Mom has settled in so well. We'll pass your kind words on to the staff.


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Review from Joanne C (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral House are very professional, friendly, clean and exceptionally caring to my father and the family and friends who visit the home. It has a lovely atmosphere and nothing seems too much. The food is of good quality and readily available for my dad. Its a huge peace of mind for us the family.

Reply from Anil, Head Office at Balmoral House

Thank you very much for taking the time to review us, Joanne. We'll pass on your kind words to the staff.


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Review from Jane H (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing staff, resident entertainment, co-ordinator trips out. Very clean.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us, Jane, we'll let our staff know you think they're amazing!


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Review from A M (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home where my mother lives is a very professional, safe, caring place. She is treated with respect and all her needs are catered for, I couldn't ask for anything else.

Reply from Anil, Head Office at Balmoral House

Thanks for your review. We'll pass on your kind words to our staff.


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Review from D M (Husband of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been coming to the home for a long while now and I find it very nice. No complaints.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us. We're glad you find the Home very nice.


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Review from C H (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always happy to help and go the extra mile. Staff are always cheerful and polite. Mum seems happy in her environment. She is constantly praising the food particularly the cakes.

Reply from Anil, Head Office at Balmoral House

Thank you for reviewing us, CH. Glad your mum is happy, we love the cakes, too!!


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Review from Jennie W (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Balmoral House since October 2017. This isn't his first visit. We find Balmoral House a pleasant place to be. All the residents are free to move around the corridors, with seating provided for a rest. There are varied activities to join in if they are able. The menu is varied and
caters for all tastes. My dad has deteriorated since being in Balmoral House and the staff are very friendly and helpful for dad. His has had a number of falls in Balmoral House and as next of kin, they ring me when this happens. My only criticism is a shortage of staff at certain times when we need to ask for help, no one is around, especially toileting and asking advice.

Reply from Anil, Head office at Balmoral House

Thank you for your review, Jennie. We'll look into your thoughts around staff visibility.


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Review from T S (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, friendly, caring staff always got time for residents and family.

Reply from Anil, Head Office at Balmoral House

Thank you for taking the time to review us, T S, and your positive words about our staff.


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Review from A B (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time my father had stayed at Balmoral. He has always been treated extremely well and his care has been excellent. Dad has always been happy and settled there. It is because of the excellent staff and management that when we had to put Dad into permanent residential care that Balmoral
House was chosen.
Nothing is ever to much trouble for staff or management.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, AB. It's wonderful to have your father live with us again, we're so glad he's happy here.


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Review from Sadie D (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are just fantastic they can't do enough for you, always ready to help no matter what.

Reply from Anil, Head Office at Balmoral House

Thanks for your review, Sadie. We'll pass on your kind words to our staff.


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Review from Annie S (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very satisfied with Balmoral House, the room, care and service provided.
we would not hesitate to recommend it and have done so several times already.

Reply from Anil, Head Office at Balmoral House

Hi Annie, thank you so much for your review. Thank you also for recommending us several times!


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Review from Margaret R (Daughter of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers has been resident at Balmoral House for a year and she absolutely loves it there. The staff are wonderful, very professional and most of all very caring. She says, "they always speak to me and this makes a difference" and " I couldn't be looked after better". Initially I felt rather guilty
about Mum going into 'a home', however, I now realise I would not look after her as well as Balmoral House do. I attend the resident's meetings and this gives me an insight into the running of the home and I can say without a shadow of a doubt that I would highly recommend Balmoral House to anyone. The rooms are lovely and private, meals are varied and well thought out, there is a host of activities and special events which interest and stimulate the residents. Everyone is welcoming right from the domestic staff to the management.

Reply from Anil, Head Office at Balmoral House

Thank you for your review, Margaret. It's great to know that both you and your mother are so pleased with the care she's receiving.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Balmoral House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Balmoral House is calculated as follows: ( (129 Excellents x 5) + (2 Goods x 4) ) ÷ 131 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Balmoral House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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